dslreports logo
site
spacer

spacer
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


view:
topics flat nest 
Comments on news posted 2012-03-22 18:27:36: Last quarter wasn't a particularly pretty one for T-Mobile, who lost lost 526,000 net subscribers and 802,000 contract plan subscribers. ..

page: 1 · 2 · next

brianiscool

join:2000-08-16
Tampa, FL
kudos:1

End of the day

They all got their pink slips before going home. At least they didn't do it on Friday.


mix

join:2002-03-19
Utica, MI

Bad, but...

Wouldn't have many more employees lost their jobs due to the redundancy of AT&T and T-Mobile combining forces? I don't see how losing 526,000 subscribers could account for closing 30% of the call centers, unless 526,000 subscribers equates to 30% of T-Mobile's customer base. The real story here is T-Mobile doesn't have a major handset like the iPhone and Deutsche Telekom has been trying to unload the unit for years. Downsizing was inevitable, profit margins (if any) are shrinking.


xmarklive

@sbcglobal.net

future t mobile customer former att

t Mobile need to lower their prices more like offering free tethering ...... I like mobile better than at&t but they have very few phones and one store in my city....they need to do more to get customers like no more pink .


FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5

Lose over a 1/2 million customers and you get job cuts

Just a fact of life. When a company loses that many customers, there WILL be job cuts. And just based on how many low level employees there are as compared to execs, they will suffer the most job cuts by far. Do I think the CEO and the strategic planning staff should also be let go? Yes. But even for them this was mostly out of their control. Deutche Telekom execs in Germany were making the calls. And the shrinking of TMO in the US may even help them dump TMO, which is what they want anyway.
--
The nine most terrifying words in the English language are, I'm from the government and I'm here to help.
»www.politico.com/2012-election/



swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS
reply to mix

Re: Bad, but...

said by mix:

I don't see how losing 526,000 subscribers could account for closing 30% of the call centers...

"526,000 net subscribers and 802,000 contract plan subscribers."
--
Usenet Block Accounts | Unlimited Accounts


swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS
reply to xmarklive

Re: future t mobile customer former att

said by xmarklive :

t Mobile need to lower their prices more like offering free tethering ...... I like mobile better than at&t but they have very few phones and one store in my city....they need to do more to get customers like no more pink .

They need to do something about their coverage first. The T-Mobile "authorized retailers" up here (no corporate stores that I know of) are pathetic to watch when it comes to pushing their service.

"We have great coverage, we use the same towers as AT&T and our prices are way better as you can see!"...Gee guys, I realize they will say anything to close the sale and make the commission but selling the service with the fact that you will be roaming most of the time is pretty slimy since the user will be canned by T-Mobile shortly down the line for excessive roaming.
--
Usenet Block Accounts | Unlimited Accounts


mix

join:2002-03-19
Utica, MI

1 edit
reply to swintec

Re: Bad, but...

It's 526,000 net, if you consider MVNO customers as part of the net. If you count just T-Mobile (I assume MVNO customers don't call T-Mobile directly for support), the loss was 580,000. Are you under the impression that prepaid subscribers, for which they added 220,000 customers in the 4th quarter don't call in for customer service? Or perhaps you don't understand what the term "net" means?


ArrayList
netbus developer
Premium
join:2005-03-19
Brighton, MA
reply to swintec

Re: future t mobile customer former att

and their data will be cut off for using only a few hundred megabytes while roaming. that policy is going to drive me away from T-Mobile before anything else does.

Telco

join:2008-12-19
reply to mix

Re: Bad, but...

You'd think these idiots would at least ponder a spectrum sharing deal with Sprint, since they both desperately need it and could halve their costs.


mix

join:2002-03-19
Utica, MI
Which spectrum are they going to share? I know T-mobile has some PCS spectrum that could surely help Sprint. I believe some of it is even adjacent to the Sprint G-Block that Sprint is rolling out a 5x5 LTE carrier on right now. I guess it would be pretty sweet if they combined forces, and that 5x5 LTE carrier was increased to 10x10 or more, or multiple PCS LTE carriers were introduced. T-Mobile is free to partner with Clearwire all they want, separate from Sprint.


CptGemini
Inside your computer
Premium
join:2004-11-29
Corpus Christi, TX
kudos:6
reply to xmarklive

Re: future t mobile customer former att

said by xmarklive :

t Mobile need to lower their prices more like offering free tethering

You can tether with your phone an use it free but if you use it too much thats when you get cut off and get forced to pay.


n2jtx

join:2001-01-13
Glen Head, NY
reply to swintec

Re: Bad, but...

said by swintec:

"526,000 net subscribers and 802,000 contract plan subscribers."

Last Friday I joined the ranks of former T-Mobile subscribers. I was carrying both an iPhone 4S on Sprint from work and an old Motorola V360 on T-Mobile. All calls were going to the iPhone so it seemed time to cancel the T-Mobile service and save $38/month.
--
I support the right to keep and arm bears.

sven_kirk3

join:2002-07-23
Lithia Springs, GA
reply to xmarklive

Re: future t mobile customer former att

How in the heck are they that expensive? T-Mobile has the most coverage and data for the money. Everybody else either has crazy data overages, while T-Mo throttles. Or you can spend more money elsewhere for more native coverage.
Early termination fees are stupid cheap. $200 compared to $350 from others.

BiggA

join:2005-11-23
EARTH
It's a poor value. Around here, they have EDGE in the nearest CITY. Their coverage nationwide is atrocious, it's no wonder they aren't doing well. Apparently that AT&T roaming agreement wasn't very good, as they are having to cap off so low while roaming.

25139889

join:2011-10-25
Toledo, OH
reply to brianiscool

Re: End of the day

and many of those jobs were probably outsourced call centers that were based in the USA. Which will just turn into a call center for another company.


m35

@wideopenwest.com
reply to BiggA

Re: future t mobile customer former att

T-Mo strategy is to cover major cities not small cities. That is where VZW comes in, and expect to pay for the privilege.

25139889

join:2011-10-25
Toledo, OH
reply to ArrayList
Sprint has one as well.


chamberc
Premium
join:2008-08-05
Irving, TX
reply to FFH

Re: Lose over a 1/2 million customers and you get job cuts

said by FFH:

Just a fact of life. When a company loses that many customers, there WILL be job cuts. And just based on how many low level employees there are as compared to execs, they will suffer the most job cuts by far. Do I think the CEO and the strategic planning staff should also be let go? Yes. But even for them this was mostly out of their control. Deutche Telekom execs in Germany were making the calls. And the shrinking of TMO in the US may even help them dump TMO, which is what they want anyway.

And I guess you want the janitor to run the business when the leadership is gone? Right, now there's a bright idea.

chgo_man99

join:2010-01-01
San Jose, CA
reply to swintec

Re: future t mobile customer former att

T-Mobile's 3G+ network in Chicago area is very small and only covers city and suburbs while at&t's hspa+ covers a lot more state and nearly all interstate highways.

As far as for logo's color - magneta (its not pink) does not disturb me at all. Its like to complain about color orange from cell phone company Orange in europe that sells their service in many countries. Hey here in States at&t uses orange design in stores and their website.


lucky4now

@myfairpoint.net
reply to xmarklive
call them, get yourself on a 5GB data plan and it's included free...


lucky4now

@myfairpoint.net
reply to 25139889

Re: End of the day

said by 25139889:

many of those jobs were probably outsourced call centers that were based in the USA.

Actually, these are all direct employees of T-Mobile USA and are not outsourced..

a lot of good people losing good paying jobs with exceptional benefits and most likely with the economy they will have a difficult time finding employment that can match the pay and benefits...

Although my job is secure, i feel for those co-workers of mine who will be affected by this... it's a sad day folks..

just sayin'...

rahvin112

join:2002-05-24
Sandy, UT
reply to FFH

Re: Lose over a 1/2 million customers and you get job cuts

DT wanted to toss T-Mobile because they didn't have the spectrum assets or cash to do a 4G upgrade. With the failed ATT deal (which IMO DT always bet would be killed) they got the spectrum and enough cash to pay for the LTE upgrade and a solid roaming agreement with ATT at the cost of half a million customers. It was a smoking good deal on their side. I haven't read the last 10Q but I wouldn't be surprised if DT management has changed their mind about T-mobile now that they have the assets they need to compete.

If DT still intends to get rid of T-Mobile they'll likely wait till after the major LTE build-outs are complete in 2014 at which point someone might be in a position to gobble them up. The problem is that the only real candidate was Sprint (they are the only one the government would allow to buy) and with the iPhone deal they don't have the cash to do it anymore. We'll have to wait and see, I imagine once the old nextel network is gone next year and if the iPhone deal works out in their favor they might have the assets to take T-mobile and reduce the US market to 3 major carriers. But that will only be true of DT management decides to do it, after all the ATT breakup assets fixed many of T-mobiles problems.

As an aside, I'd argue DT management knew the ATT deal would never go through and that's why the breakup fees included spectrum and enough cash to cover their LTE build-out. Either way DT came out ahead.

DarnellP

join:2004-10-12
Las Vegas, NV
reply to 25139889

Re: future t mobile customer former att

That probably would be relevant if this discussion were about Sprint.


ouch

@tmodns.net

ouch

Janitor may very well do a better job if not the same, for 1/30 the price.


TMoTetherHD7

@tmodns.net
reply to xmarklive

Re: future t mobile customer former att

I get free tethering with T-Mo on my HTC HD7 since the WP7 Mango update. I'm finally starting to use up some of that 5g unlimited data I've been paying for. I'm posting this from my tethered laptop.


fifty nine

join:2002-09-25
Sussex, NJ
kudos:2
reply to lucky4now

Re: End of the day

said by lucky4now :

a lot of good people losing good paying jobs with exceptional benefits and most likely with the economy they will have a difficult time finding employment that can match the pay and benefits...

Yeah that kinda sucks, but when you price your product as cheap as they do and don't have a large customer base? Something's gotta give.

BiggA

join:2005-11-23
EARTH
reply to m35

Re: future t mobile customer former att

They could at least cover all the cities in the Northeast Megaregion. I guess the people who can afford smartphones that need 3G can afford AT&T...

chgo_man99

join:2010-01-01
San Jose, CA
If u work for mega company u can get 23% off discount on services.also if u gotten phony early enough with cheap text plan ( not all people need unlimited) and unlimited or 2gb data plan then I'll notice the monthly cost are nearly same as with tmobile today. I pay only $70 monthly plus tax. And never go over minutes any time of year I need to talk more thanks to their rollover .

If u travel or call internationally You find tmobile has little bit edge for talk and texting but AT&T has edge on int data roaming. Also I believe on both prepaid for international ld call or roaming is cheaper than postpaid (it only works for a few select countries though)

BiggA

join:2005-11-23
EARTH
No wireless company has anything even remotely reasonable for international calling or roaming. Google Voice and Vonage for calling internationally, and local SIMs and XCOM global for roaming are the only way to no end up with a massive bill.

chgo_man99

join:2010-01-01
San Jose, CA
said by BiggA:

No wireless company has anything even remotely reasonable for international calling or roaming. Google Voice and Vonage for calling internationally, and local SIMs and XCOM global for roaming are the only way to no end up with a massive bill.

At&t has app similar to funcion in google voice, in that it relays your calls through a gateway number. It requires no prepaid funds just directly bills your CC and u don't have to have a smartphone with AT&T wireless service for this, u can use Verizon, T-Mobile, Sprint, etc. Rates are similar with few exceptions where Skype is a lot cheaper to use (like calling abroad on wi-fi back to States).

At&t sells global data allowances. They are small and little pricey. U may feel 50mb is nothing, but lets u use phone abroad for few days on light use. I was able to check many emails and mobile websites, submit a few pics with no overages. Ur only required to keep it for one billing cycle.

I used this feature while I was in Canada and roaming on Rogers and Telus. Often data use report on website updated within 24h but some did not come until few days later. It came fast from Telus but kinda slow from Rogers which doesn't surprise me. For instant accurate data tracking I used data transfer counter inside settings in my iphone. I used Skype for unlimited calls over wi-fi. And for heavier data usage like maps, wi-fi too - Toronto has mesh city-wide wi-fi network and on almost every shop corner a free wifi from Bell.

Of course outside wi-fi range, nothing beats getting local SIM or XCOM when u travel through many countries.