| BS Yeah, we subscribe to 10/1 Wideband, and we got a nasty $20 surprise hike on the last bill.
When we called to ask, they told us that our deal ($29.99 a month) was a 1 year *trial*.
This is the same BS they pulled when they were comcast and suddenly pulled all but our local channels, saying that we should not still be enjoying our "1 year free trial".
Considering switching to Uverse, half the speed for 30 bucks for a year.
Total BS. |
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| reply to Crookshanks
Re: Time Warner's home-networking solution is a joke... use at your own risk and the customer has options. |
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| reply to xenophon
Re: $53 for 10/1? You can pay the 1gig but won't achieve it in real word internet. |
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| reply to OSUGoose
Re: Former Insight Customer they still have insightbb.com  |
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etaadmin
join:2002-01-17
Dallas, TX
kudos:1 | reply to djrobx
I failed to mention that former 'other company' territories can and often do have problems but that is not the norm across the board it is rather the exception.
I've never seen a real $14.95 budget ADSL price, I've seen one year promotions for 14.95 plus the telephone line which after taxes and fees come to about the same as what TWC offers. For uverse (VDSL2) I've never seen low prices (after promotions).
We can go on about U-verse's technical limitations for days (and I'd largely agree with you!) but U-verse is VERY popular around here. My wifi is full of 2WIRExxx routers and we're always hearing from neighbors how much they love their new U-verse system. I think this is largely because their TV software beats the crap out of what TWC offers here (Comcast's old iGuide from 2004).
If you read this link »ACSI Rankings: FiOS TV Remains Top Ranked TV Service and this chart »/r0/download/2···b/TV.JPG you can see a big drop in uverse satisfaction from 72 to 68 (-5.6%) I'm sure that those numbers were even higher back in 2007-2009 (the years some of us had uverse) once people find out that uverse is not fiber that they were lied to and watch uverse's horrible picture quality its game over. Those uverse satisfaction numbers will continue to decline. |
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 trparkyApple... YUMPremium,MVM
join:2000-05-24
Cleveland, OH
kudos:2
 ·Time Warner Cable
| reply to Mele20
Re: Require DOCSIS 3 modem? There is no DOCSIS version 1.5, that is... not according to the official DOCSIS worldwide standard set forth by CableLabs, the group behind the DOCSIS worldwide standard.
»www.cablelabs.com/cablemodem/spe···dex.html
According to that page, there is only versions 1.0, 1.1, 2.0, and 3.0. That's it, no version 1.5.
--
Tom
Boycott AT&T uVerse! | Tom's Android Blog | Galaxy Nexus LiquidSmooth by TeamLiquid |
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 Dude111An Awesome DudePremium
join:2003-08-04
USA
kudos:11 | reply to elwoodblues
quote:
Are they on crack?
Yes they are bud......
THIER CABLE AND PHONE SERVICE ABSOLUTELY BLOW!!!!!!
The internet is the BEST thing they offer! |
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Mele20Premium
join:2001-06-05
Hilo, HI
kudos:4 | reply to trparky
Re: Require DOCSIS 3 modem? Ah...I keep typing 1.5 when I mean 1.1.  This is sadly NOT the first time I've done this and probably won't be the last. Getting old is so much fun. 
I did have it typed correctly one time in my post but typed incorrectly twice. I'll edit the post.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson |
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 PashuneCaps stifle innovationPremium
join:2006-04-14
Gautier, MS | reply to b10010011
Re: $53 for 10/1? It's gotten even worse in CableOne territory.
I pay $53 per month for 10/1 here and I'm on a grandfathered plan.
$53 per month now will either get you 50/5 on a contract (after it expires you're basically stuck on a 5 meg down 500 kbit up plan; no joke)
..or it'll just get you the 5 meg plan with no contract. Again, no joke.
I suppose there's one benefit to TWC; no caps (yet...)
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CableOne 10m/1m |
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 antdudeA Ninja AntPremium,VIP
join:2001-03-25
United State
kudos:4
·RoadRunner Cable
| reply to BF69
Re: What a joke said by BF69:$54 for 10/1
$74.00 for 20/2
$84.00 for 30/5
$104.00 for 50/5
Let's see Charter charges
$48 for 15/3
$58 for 30/4
$88 for 100/5
Good thing I live in a Charter area and not TWC.
Does your area have competitions? Mine doesn't. |
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antdudeA Ninja AntPremium,VIP
join:2001-03-25
United State
kudos:4 | reply to r81984
Re: Meep meep.... MEEEEEEEEEEEP! |
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antdudeA Ninja AntPremium,VIP
join:2001-03-25
United State
kudos:4 Reviews:
·RoadRunner Cable
| reply to Friend
Re: TWC Says Prices in Article Are Wrong said by Friend :I am told that Time Warner Cable is saying that the prices noted in this article are incorrect.
Wrong as they should be higher? |
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trparkyApple... YUMPremium,MVM
join:2000-05-24
Cleveland, OH
kudos:2 Reviews:
·Time Warner Cable
| reply to Mele20
Re: Require DOCSIS 3 modem? From a pure bandwidth requirement, the 20/2 service doesn't need DOCSIS 3 but from an efficient bandwidth utilization standpoint, it would be in the cable company's best interest to make people who have the 20/2 service to be on DOCSIS 3 modems. That way no one person can monopolize a data channel.
It all comes down to more efficient use of bandwidth on the cable.
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Tom
Boycott AT&T uVerse! | Tom's Android Blog | Galaxy Nexus LiquidSmooth by TeamLiquid |
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b10010011Whats a Posting tag?
join:2004-09-07
Bellingham, WA Reviews:
·Comcast Formerl..
| reply to iamwhatiam
Re: $53 for 10/1? said by iamwhatiam :"If its your only choice for broadband then you are stuck with it."
(That's with the TV bundle discount?)
I don't think so, because I know people who are paying less than that because they have the "triple play" deal and I don't |
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 DrDrewSo that others may surf.
join:2009-01-28
SoCal
kudos:8
4 edits | reply to Mele20
Re: Require DOCSIS 3 modem? I wouldn't trust most managers to know how the DOCSIS 3 CMTS installed is actually configured. Now if it was the CMTS Engineer who configured the CMTS or headend tech who knows how it's configured, that's a different story. The only "concrete proof" would be a copy of a config file sent to your modem and/or the CMTS configs your modem is attached to, an email from some anonymous manager isn't either.
CMTS configurations are much more complicated than just DOCSIS 1 on or off, DOCSIS 2 on or off, or DOCSIS 3 on or off. The CMTS can run multiple channels with multiple configurations and dynamically switch between them. A modem can be switched on the fly from DOCSIS 1 to DOCSIS 2 to DOCSIS 3 depending on what the CMTS negotiates with the modem and the capabilities of the modem.
The CMTS may be running 6.4 Mhz upstream channels, 32QAM or 64QAM upstream channels, ATDMA or SCDMA upstream modulation, advanced upstream equalization, or some of the other features allowed by DOCSIS 2 protocols. Some of those features are visible to end users through the modem diagnostic pages (such as upstream channel characteristics), while others aren't.
My modem in TWC land switches between DOCSIS 1 channels and wider DOCSIS 2 channels as the CMTS tells it and I wouldn't know unless I saw it in the diagnostic pages. When I connect a DOCSIS 3 modem, it bonds a few of those channels and goes into DOCSIS 3 mode. If I connect a DOCSIS 1.1 modem, the DOCSIS 3 CMTS is still there and the modem only connects to the DOCSIS 1 upstream channels, but I still get some benefit from the DOCSIS 3 CMTS such as multiple channels the modem can switch between.
Companies (TWC or otherwise) don't normally install multiple $150k+ specialized routers only to turn off all the features that were paid for in the upgrade over the model it replaced.
TWC also doesn't seem to normally push config files that handicap modem features to less than what the CMTS tells it is available and can use, it makes configuring it on the CMTS pretty useless. I've never heard or read TWC pushing config files that instruct DOCSIS 2 modems to ignore DOCSIS 2 channels being offered by the CMTS. Modem bootfiles also can't enable non-existent features on a modem. A modem config file trying to enable DOCSIS 2 features will be ignored on a DOCSIS 1 modem, same for DOCSIS 3 features on lesser modems. The same goes for higher level DOCSIS protocol messages sent from the CMTS to lower level modems.
Anyway, you still have a DOCSIS 2 modem with DOCSIS 2 firmware connected to a DOCSIS 3 CMTS and there never was a DOCSIS 1.5. You're getting benefits from that DOCSIS 3 CMTS whether you realize it or not.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes. |
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| reply to 25139889
Re: TWC vs Google Fiber Wow, do you work for TW?
Almost every person I know in KC who has TW hates them.
TW's customer's are beggin for change - trust me, I used to be one. |
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xless
join:2004-02-10
Dublin, OH | Goodbye TWC, for now... I've been playing the TWC pricing game for the past few years, calling every six months to get a discount. When I called for the discount about a week ago, they offered only $2/mo off and a (unneeded) bump to the next tier -- no further discount. Even the retention dept wouldn't budge. So a week later, I'm on U-verse.
It's only been a few days, but it's perfectly fine so far. I don't like the massive modem, the 250GB cap, or the 1-yr contract, but they waived the $100 equipment fee, and I'll save about $150 over the year (after the $50 activation fee). No phone or video service required. Assuming AT&T's reliability is good (has been for my biz clients), when the promo pricing is up in a year, I'll go with whoever is cheaper. |
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| reply to Fiber FTW
Re: TWC vs Google Fiber I don't work for TWC but I can tell you NOT all customers are begging for a change. Sorry- but you can't state that. You do NOT know all of them and a good chance is hear say from others. And trust you? Uh NO!
Also again; FiOS numbers show that customers do NOT like to switch. Should we bring up their numbers to see how many they have? And actually if you read the CV threads many customers have switched BACK due to costs after promos, and horrible billing. And you do realize that Google does NOT provide customer services for their products right? So what makes you think they'll provide customer service for this? And how do we know it will be US based? Outsourced to another country? Probably.
And remember; the grass is NOT always greener on the other side. Google's service may look good on paper but you will NEVER achieve the advertised speeds on the true Internet. |
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| reply to iansltx
Re: Speeds are the same Yes they do. Karl never points that part out. |
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| reply to rebus9
Re: Way to kill brand recognition, TWC its called payments to TW for the RoadRunner brand and image. You don't get that for free any more when you're NOT part of TW Media. |
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