Comments on news posted 2012-06-25 10:07:04: Following on the heels of Charter's past history of dubious modem ownership record keeping and bricking of customer modems, Charter Sunday confirmed rumors - first leaked here in the Broadband Reports forums - that they will no longer be supporting c.. ..
its the 26th. I dont see any changes on the charter.com website about any changes in packages, prices, or modem ownership.
I'd have been very surprised if the website changes posted today. Charter is notorious for maintaining an out-of-date site - it has been known to be years behind for some service locations. If you call in I suspect the call center(s) will all have the correct info.
- Charter provides customers with free D3 modems. - Charter stops gouging $10 a month for router rental - Charter simplifies broadband pricing and billing by offering 30mbps speeds for $45 a month, all equipment and taxes included. - Charter allows you to have up to 4 stand alone HD dvrs in your home for $35 a month total
And if you currently own a modem it still works, but if you have a D1.1 modem why wouldn't you take the free D3 and the 15mbps of bandwidth.
As a customer, I fail to see the negatives... I currently have 2 DVRs and 1 HDbox I pay $40 a month for and a modem I pay $7 a month for, this change saves me $17 a month and I can upgrade my HD box to a DVR...
Customers with private modems are now subsidizing those without, as they are not costing Charter anything extra but are still paying the same monthly fee as those that require a leased modem.
Anyone who recently upgraded to a D3 modem on their own dime (~$100) really got the shank, as they could have waited and gotten a "free" upgrade from Charter. Charter should probably start a buyback program because these users might as well sell their modems on eBay (and opt-in to Charter's "free" one) and at least recover some of their money.
Overall I do think Charter made a good decision to simplify their billing and support by doing this, but don't pretend that there aren't any losers.
Charter is going to two modem tiers...50Mbps and 100Mbps service also. Existing customers stay on their current tiers unless you upgrade to this service. Currently, Charter is still offering PLUS service for addition $10, which as I understand it is going away in a couple of weeks.
WiFi service will be available at the end of July, maybe longer due to equipment shortages. This modem is going to be an all-in-one modem, similar to AT&T's gateway modem.
DOCSIS 3.0 will be the standard for all *NEW* Charter customers, Current customers can call Charter and request a DOCSIS 3.0 from them. They will either send it in the mail or you can setup an installation for it.
Also, Charter is offering DVR boxes for $5 a box now and the DVR service is $19.95 a month. With Charter's new pricing on DVR's it was cheaper to go with a regular DVR instead of multi-room ones.
5 bucks says there is some sort of back door chip that will makes it easy to see what you are downloading ie: porn, iso's, movies, MP3's, torrents etc, to make it easier to "comply" with the 6 strikes you are out rule. -- Coming to you from the home of Ozark Mountain Country. Where the air is clean, fishing is great, and we actually wear SHOES!
$53.98 plus free shipping, with RCN the modem rental fee is $4 per month. In a year, the modem essentially pays for itself and you get a $4 credit every month. Let's say a modem lasts about 5 years, that's $240-53.98= $186.02 savings.