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Comments on news posted 2012-08-16 14:30:30: Light Reading Cable has managed to get a hold of the franchise agreement that Google signed with Kansas City, and it's certainly quite a bit looser than most franchise agreements have traditionally been. ..

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Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5

WOW! Just another Google Beta pgm - no support; walk away

Is anyone surprised that Google, the beta queen, has allowed themselves to walk away and treat this as just another of their no support beta programs?
--
»www.mittromney.com/s/repeal-and-···bamacare
»www.mittromney.com/issues/health-care

xenophon

join:2007-09-17

1 edit

Meanwhile, TWC is beefing up KC staff for a war with Google

TWC is increasing KC workforce by almost 10%...

»www.bizjournals.com/kansascity/n···-in.html

Edit: Or maybe they are building up staff to handle a flood of cancellations.

osravens

join:2011-01-26
Cumberland, MD

OK

I'd rather see someone taking a chance than complete inaction in the marketplace.

I do have some concerns about the lax nature of the agreement, but if that's what it takes to spur competition and development, then I think it's worth it. It's certainly the lesser of the evils.

xenophon

join:2007-09-17

reply to Linklist

Re: WOW! Just another Google Beta pgm - no support; walk away

It's always been known this is an R&D experiment. Did anyone really naively think Google is fully committed to being an ISP? If Google decides not to be in the ISP biz, they'll probably just sell the KC network off to Surewest in KC, who already is an FTTH ISP in other areas of KC metro.

Edit: PS, I'm more than willing to beta test. Can easily go back to TWC or ATT. Surewest and Charter are also in KC metro.

tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

new beginning..

Google has no established reputation from walking away from projects they spend several million dollars to deploy infrastructure, particularly FTTP lines and equipment.. Don't forget, these fiber builds do have to have a kind of central office to deal with provisioning- similar to telco.. these are not just DUMB pipes you hook directly up to a backbone at full capable speed of the equipment.

These franchises have given google the benefit of the doubt as to their commitment to FTTP service. As far as redlining goes, Google stated UPFRONT what their threshold is for wiring a comminity. If after getting decent ROI and uptake numbers, why would they walk away from it? The simple fact is, if a rich community has high signups and wants FTTP, they'll get it, if the poor communitiy doesn't sign up, they dont' get it.. simple as that, and that's not redlining, that's the cold facts of wants and want-nots.. communities should consider themselves LUCKY to have the option of signing up.. don't forget.. you don't have to have the $70 or $125 service to be a participant and push enough signups to wire a community w/ installations; the free ($300 installation) service will enable a community to be wired just the same if enough people are willing to commit to FTTP. The bad PR alone from google refusing to wire a community in which the majority of "subscribers" are at the 5mbit "FREE" service level.. would cause communities to think before jumping at any knight in shining armor offering to wire a community.

** Tell me what a telco or cableco is doing to earn your business? It can't be any better than GOOGLE, that's for damn sure..

Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ

reply to Linklist

Re: WOW! Just another Google Beta pgm - no support; walk away

at least Google even had the balls to push the limits rather than just sitting there never advancing anything. Sure its a beta, but even Verizon has not kept pushing FiOS because its investors have no balls.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports


The Limit
Premium
join:2007-09-25
Greensboro, NC
kudos:2

reply to tmc8080

Re: new beginning..

...but that's arguing with common sense and factual evidence, not hyperbole like a select few like to use here, especially the ones who are ALL for big business and zero customer satisfaction.
--
"We will evaluate these integrals rigorously if we can, and non-rigorously if we must".
---Victor Moll, invited talk, Tom Osler Fest (April 17, 2010)

treyatl2006

join:2012-01-26
Atlanta, GA

MAYBE.....

I think Google was just looking out for their best interest. If this becomes a huge flop then they wont have to be comitted to it for a long term. I think if it becomes a huge success in Kansas City then Google will eventual build out in other areas. Or they will atleast partner with different municipalities so they can offer reasonable highspeed internet to their citizens. I know GOOGLE lobbied hard in Georgia to keep SB 313 from passing. SB 313 is a bill that basically makes it very difficult for local governments to build out their own broadband networks. Not saying those two are connected but you never know their strategy and plans. I do think that the fate of advancing broadband initiatives in the US is in the hands on Kansas Citians.


alchav

join:2002-05-17
Palm Desert, CA

Google and The Last Mile!

I still have not seen any information on how Google will Wire The Last Mile. I guess it's like most people think, just drop it from the closes Pole, but that is very archaic and not environment friendly. Google should run their T3's or equivalent to the Fiberhood, and then let the Fiberhood wire themselves.

brianiscool

join:2000-08-16
Tampa, FL
kudos:1

Google

Let's hope people that are tech savy in Kansas jump on. If this fails then Google will most likely bail out.


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
Reviews:
·Comcast

1 edit

reply to The Limit

Re: new beginning..

said by The Limit:

... especially the ones who are ALL for big business and zero customer satisfaction.

Nobody, including big business is in favor of zero customer satisfaction.
Sometimes big business places other goals first, and sometimes they are just hamfisted about massaging the customers back, but everyone relieses it is far easier to live with happy customers, who are general satisfied with service, and are much more likely to buy profitable extras.
truely unsatisfied customer cut service to the bone or leave for other, even higher priced services or do without.

on the other hand some people complain endlessly about service and feel everything is overpriced, because they have unrealistic ideas about what it should cost and what they should be entitled too.


gjrhine

join:2001-12-12
Pawleys Island, SC

Showstopper

I hear they do not get ESPN.

rradina

join:2000-08-08
Chesterfield, MO

reply to Kearnstd

Re: WOW! Just another Google Beta pgm - no support; walk away

Along those lines, Google may have done this specifically to have a bit of "history" when they do battle with ISPs that want to above-and-beyond-what-both-ends-pay, charge them for the use of their pipes. They can point to their experience with running FTTH and hopefully be the voice of reason when it comes to government lobbying.

I still recall Ed Whitacre's rant about the Googles of the world using his pipes and wanting a bigger piece of that action or else. It seems so similar to the organized crime payments mom and pop small businesses would make to the local Carlos, Joey, Vito or Tony that "protected" them from accidental fires.

xenophon

join:2007-09-17

reply to gjrhine

Re: Showstopper

Yet. It's actually surprising how many channels are lined up w/out a single customer yet. Disney/ESPN has said they are working with Google, it's just a matter of time for the contract to be signed. Would be more surprising if the remaining majors aren't signed up by the end of this year.

»www.multichannel.com/article/487···r_TV.php

Kamus

join:2011-01-27
El Paso, TX

reply to Linklist

Re: WOW! Just another Google Beta pgm - no support; walk away

said by Linklist:

Is anyone surprised that Google, the beta queen, has allowed themselves to walk away and treat this as just another of their no support beta programs?

Not really. But it sure as hell beat anything else in the market though. So, who cares?


The Limit
Premium
join:2007-09-25
Greensboro, NC
kudos:2

reply to tshirt

Re: new beginning..

Tell that to the DSL monopoly in my small town. They could care less about "happy" customers here, and I haven't just been sitting on my butt about it either. I've been active with getting in touch with the FCC and BBB (BBB is useless, but still tried). I'm not talking about the local telephone company complaining about not having enough money, I'm talking about almost the entire town complaining about slow service.

I don't feel like the service I have now is overpriced. I want my service to work as was advertised to me, I don't feel like this is unreasonable, unless I'm missing something here. I realize that infrastructure and support are big costs in the game, and I understand that there are costs and profits to be made, but those profits can be made ethically (not in the case with Verizon casting off some of its DSL markets to Fairpoint, frozen FTTH expansion which really makes no sense even if Verizon does cherrypick installations which I understand needs to be done, or AT&T's frozen expansion of UVERSE). Not a big fan of UVERSE, but that's another story.
--
"We will evaluate these integrals rigorously if we can, and non-rigorously if we must".
---Victor Moll, invited talk, Tom Osler Fest (April 17, 2010)

xenophon

join:2007-09-17

reply to brianiscool

Re: Google

It's in Missouri too. What's interesting is that the most tech saavy and highest income area of the metro is Johnson County, KS, in the SW part of the metro but Google has no plans to go there, except for a tiny sliver. It is prompting techies from that county to want to move into the city core.

Not many in low income areas are signing up, the mid/higher income areas are. Many hoods are having problems signing up because Google signup DB is still having problems with multiunit buildings. My condo building in middle of city still can't signup. My fiberhood still doesn't qualify even though above avg income because most can't register as it's mostly apts/condo hirises, ditto with downtown KCMO. Thousands of lofts are having problems registering, though some work.


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
Reviews:
·Comcast

reply to gjrhine

Re: Showstopper

said by gjrhine:

I hear they do not get ESPN.

See now that's a reason to move there.
The only sport you NEED to know about in real time is the one YOU are playing.
the rest are just fantasy entertainment.


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
Reviews:
·Comcast

reply to The Limit

Re: new beginning..

said by The Limit:

I don't feel like the service I have now is overpriced. I want my service to work as was advertised to me,

and that is reasonable, you deserve to get what they advertize.
I'm not sure who you complain to in your area, I would be lookt to the FCC, FTC, State attorney general, local and congressional reps, and first most get a few like mind people together and approach the VP or managers of the company (formal face to face meeting) to inform them how unhappy YOU all are and what are they willing to do to fix it, if they don't help go up the chain.
All this companies have some sort of franchise or liesence that goes through a public renewal process, and they really don't want vocal meeting attendee's or letter writers to be unhappy.


gjrhine

join:2001-12-12
Pawleys Island, SC

reply to tshirt

Re: Showstopper

I am not allowed preferences? That is just stupid.

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