| But they won't learn This just proves how hard it is, and how much money it really takes to do all this. And that doesn't even take in the added CSR's to deal with angry customers.
It's not quite the cash cow they envisioned, but you don't see Suddenlink just giving up yet, of course. |
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 gatorkramNeed for SpeedPremium
join:2002-07-22
Winterville, NC
kudos:2 | Considering they say, only about %1 of their userbase hit these numbers, I don't think they expect it to be a cash cow. More like it's their plan to keep everyones usage down, thus investments go further.
Thats my take on the whole overage thing. That and trying to kill off internet video.
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What the heck is a GatorKram? »www.gatorkram.com |
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| More like kill internet video and force you into subscribing to their cable.
It's their way to make sure you pay for their cable no matter what you do. Even if you'd rather go with a satellite dish. |
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 GaffJust like that gypsy woman said
join:1999-09-05
North TX, US
 ·VOIPo
 ·Suddenlink
 ·AT&T Southwest
| Patient zero As the customer in question, I am glad to see Suddenlink temporarily suspend the overage charges.
As the story states, if they want to bill like utilities then they should be regulated as utilities, with all of the hoop-jumping and protections that this would guarantee for customers.
I have asked Suddenlink to consider abandoning their overage program as they consider its future in light of today's events.
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My PC Gaming Blog
»www.gaffonline.com |
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| will customers pay? when customers get hit with unexpected high bills, they will cancel their service leaving a bill in collections rather than pay hundreds to a greedy ISP.. |
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| said by tmc8080:when customers get hit with unexpected high bills, they will cancel their service leaving a bill in collections rather than pay hundreds to a greedy ISP..
and have toasted credit. Forget applying for a job, renting a car,renting a APT or house,buying a house and the like. The cable company WILL prevail. |
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dgonerPremium
join:2002-03-08
Knox, IN | reply to tmc8080
Metered billing for broadband is so draconian. If ISP's don't want to budge on getting rid of caps then a much better system is the bucket of bits then throttling. For instance if the cap is 200 GB why not just throttle any user that exceeds that cap within a given month to barely broadband speeds. You can even group the speed drops based on thresholds... 0-200 GB full speed, 250-300 GB 1/4 speed, 300 GB + dial up speed. It accomplishes their goal... Network use is eased and the customer doesn't have to fear a large bill at the end of the month. If I had to live with a cap system (I prefer none) then that is the type of system I'd feel most comfortable with. |
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| time to setup pfsense time to setup pfsense to make sure your not getting screwed over on your cap and see how much your really using instead of there meter. |
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| said by treichhart:time to setup pfsense to make sure your not getting screwed over on your cap and see how much your really using instead of there meter.
my router has bandwidth monitoring already but i did see suddenlink to be incosistent even though i never did go over.., now im gearing up to use all the bandwidth i can before they fix the prob, that way all my stuff is in the cloud... and not have to worry about it |
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jdmm72
join:2002-02-12
Nitro, WV Reviews:
·Suddenlink
1 edit | I am the customer in question!!! I was metered for 14GB on a day my house did not even have electricity, nor did their headend serving me. Also, I was not home, and it was not aggregate from the prior week, as I was on vacation the prior week. We had the derecho come through here and knock everything out in WV, setting us back a few years to the stone age. Yet on Saturday, while I was returning from Myrtle Beach, I miraculously used 14 GB of data, and the power was off most of the day at my house, evidenced by my ddns url being unreachable, phone ringing busy (I have SL telephone) and logmein showing my computer offline. My line monitor group also showed when the connection came back up that evening (we were lucky as we were only without power for a day).
I now use PRTG (on an ancient laptop) to monitor netflow from my Cisco router, and I have to admit, so far other than the powerless day, SL's meter jives pretty much with what PRTG tells me, maybe even a little less than what PRTG says. |
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| that was funny!. greed does bit you in the but |
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BiggA
join:2005-11-23
EARTH | AT some point... Wouldn't it be cheaper to split some nodes here and there instead of this BS? Or just build the whole system for the future with 100 customer nodes, SDV, 1ghz, and 8-channel D3? |
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| reply to dgoner
Re: will customers pay? Throttling back to dial-up isn't much different than a complete shutoff on the modern web, but speed reductions could make sense... if congestion was what the bandwidth rationing was really about, and not those sweet large bills at the end of the month |
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| reply to BiggA
Re: AT some point... Making money is complicated and requires innovation. For example, consolidate the nodes: one node per region is much more efficient. Meters have trouble billing by the gigabyte, so bill by the bit! (I know, it's amazing you didn't think of something so obvious) If everyone just sticks together and hunts down the bandwidth hoarders we can do this! |
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| reply to Wilsdom
Re: will customers pay? they can make it like 250gb full speed data and then after that pay more or get slowed down. |
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Jowmu
join:2009-05-04
Lubbock, TX | reply to tmc8080
why is any company, that is doing business to MAKE money, always called the "greedy xxxx(fill in the blank)xxxx company? So I guess capitalism is just based on greed. Some of you guys must be part of the OWS crowd. sheesh. |
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| reply to osravens
Re: But they won't learn lol. if you say so. |
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| reply to Gaff
Re: Patient zero and when they are regulated like gas and water- you watch your bill go up just like those as well. And you do realize that many of those poviders still do what ever they want as the PUCs are in their back pocket. |
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| reply to norbert26
Re: will customers pay? for one- not all companies check credit- its a very very rare thing they do- unless you work for a bank or handle huge amounts of cash and i know many companies that do not- Wal-Mart, Target, Krogers, Barns & Noble and the list goes on that do NOT touch credit reports, they only reserve the right to.
as far as a cable company reporting to credit- LMAO! That costs $$$$ they won't do that. They just make sure you never get service in that area again. Especially TWC. You can owe TWC Dayton money but go to TWC Mid-Ohio or NY and get services without a problem. |
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| reply to treichhart
Re: time to setup pfsense and 9 out of 10 providers will tell you too bad with your numbers. |
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