Reviews:
 ·Frontier Communi..
| Isn't this what homeowners insurance is for? Verizon/Comcast/et. all should be less heavy handed here, but in the final analysis why should they be expected to take the loss when your house burns down? If you're properly insured you have nothing to worry about, if you aren't, well you've got bigger problems than Verizon's DVR/ONT to worry about.
Every lease I've ever signed for equipment comes with the obligation to keep that equipment in good working order. Where are the headlines about those horrible car dealerships that have the audacity to want their money back after your lease is totaled in an accident or lost during a natural disaster? |
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| Buy Insurance So this should start the conversation. Let's say I have my car in the garage and I don't have insurance. Do I still have to pay for the car? |
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SunnyD
join:2009-03-20
Madison, AL | reply to Crookshanks
Re: Isn't this what homeowners insurance is for? It is what homeowner's insurance is for. But the billing systems don't care - they just want their money, now - not months later, or your credit is going to get screwed over, like yesterday.
Because corporations are people too. |
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 tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
 ·Comcast
1 edit | Not nessesarily evil... This stories always come across as the evil telco/cableco pushing you under the flood waters.
But think about what they hear anytime someone doesn't want to return a cable box (due to damage, sold on ebay, feel entitled, just too much trouble) people claim all sorts of disaster/dog ate my homework scenarios.
The first person you call can't just tell you "don't worry, we'll ignore the loss of $1200 of equipment".
It is quite reasonable to demand proof of loss and expect you or your insurance to cover the loss and only forgive excess/all in cases where it is obvious that repayment is impossible.
You wouldn't expect the finace company for your car to just take your word that you suffered an uninsured loss, and so you shouldn't have to pay, would you? |
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Reviews:
·Frontier Communi..
| reply to SunnyD
Re: Isn't this what homeowners insurance is for? Why should Verizon have to wait until your insurance settlement comes through? It would be nice of them to do so, but strictly speaking, they are under no legal obligation to do so. This is especially true if you're asking them to give you new equipment before they've been made whole for the old equipment. |
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 pnh102Reptiles Are Cuddly And PrettyPremium
join:2002-05-02
Mount Airy, MD | reply to SunnyD
said by SunnyD:It is what homeowner's insurance is for. But the billing systems don't care - they just want their money, now - not months later, or your credit is going to get screwed over, like yesterday. That's how most insurance payouts of this nature work. You pay the bill and then get reimbursed by the insurance company.
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Romney/Ryan 2012 - Put a couple of mature adults in charge. |
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Reviews:
·Comcast
| said by pnh102:said by SunnyD:It is what homeowner's insurance is for. But the billing systems don't care - they just want their money, now - not months later, or your credit is going to get screwed over, like yesterday. That's how most insurance payouts of this nature work. You pay the bill and then get reimbursed by the insurance company. And when you don't have 2 grand sitting in your pocket? |
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| reply to Crookshanks
and homeowners insurance will say we are not paying full price for 6 year old boxes.
The thing is you should be able to buy the box with not outlet or mirroring fees |
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 ropeguruPremium
join:2001-01-25
Mechanicsville, VA | reply to Crookshanks
said by Crookshanks:Why should Verizon have to wait until your insurance settlement comes through? It would be nice of them to do so, but strictly speaking, they are under no legal obligation to do so. This is especially true if you're asking them to give you new equipment before they've been made whole for the old equipment.
So I take it that if you lost everything in a fire right now, YOU would be happy to drop everything about getting your life back together RIGHT NOW and pay up to all those seeking restitution for lost equipment.
Glad to know someone has LOTS of cash in the bank to be able to do so and has less priority on their life/family. |
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| reply to tshirt
Re: Not nessesarily evil... But the telco/cableco are pushing insurance fraud by want the cost of a NEW box for a 4+ year old one. |
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| reply to tshirt
I don't see anybody saying the companies are "evil." Can we stop that kind of rhetoric? What is clearing happening is that support isn't geared toward handling these scenarios. You could solve this in two seconds: a person claims disaster they get flagged, get priority treatment, and if they've proven the disaster they get extra time to pay. If they're somebody like this guy who has clearly more than repaid the company's initial investment you waive all charges so you don't eat a big PR $hit sandwich. |
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| reply to Orlando 57
Re: Buy Insurance rented boxes should have there own Insurance from the owner of the box or make rent the box and your covered or you can buy it and it's on you to buy a other one if there is a fire. |
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| reply to pnh102
Re: Isn't this what homeowners insurance is for? said by pnh102:That's how most insurance payouts of this nature work. You pay the bill and then get reimbursed by the insurance company.
No it isn't. You don't pay to rebuild your house and then wait for the insurance to pay you back. You don't go out and rebuy furniture first and wait for an insurance check. You don't pay to get your car repaired after an accident and then wait for a check from insurance.
So why should this be any different? |
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| reply to NOCTech75
This is America. Making money comes first, common human decency and empathy comes second (if at all). |
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resa1983Premium
join:2008-03-10
North York, ON
kudos:7 Reviews:
·TekSavvy Cable
| Anyone bother watching the vid? Because, based on the last few seconds of the video, it sounds like he does have insurance, but they may not be paying up.
"I'll tell you what, Geico, if you're listening.. Your renters Insurance? You're next."
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Battle.net Tech Support MVP |
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| reply to Orlando 57
Re: Buy Insurance Right -- because a $20-$40k vehicle and four crappy six-year-old cable boxes worth absolutely nothing on any market are so similar. |
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| reply to tshirt
Re: Not nessesarily evil... So you're really just assuming that after calling them 14 times that no one ever told him in one of those calls to fax a report of his fire to them and he was just trying to convince them he had a fire by telling them each time?
That's a bold assumption to make. |
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Reviews:
·Frontier Communi..
| reply to ropeguru
Re: Isn't this what homeowners insurance is for? Spare me the moral indignation. I have six months of living expenses set aside in my savings account/short term CDs. I have access to credit lines. In the event of a disaster I would be able to care for my family while waiting for the insurance settlement. Care to guess how I managed to build this safety net? Hard work and living below my means. Don't come to me expecting sympathy if you can't do the same.
The person this article refers to had four cable boxes, so presumably he had four television sets. Perhaps he should have limited himself to one television and focused on building his safety net? Perhaps he could have gone without the boob tube altogether, since it seems probable he was paying >$100/mo for it.
Nah, personal responsibility is so yesterday, much easier to blame to Verizon for your failure to live within your means. |
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| reply to Crookshanks
Re: Isn't this what homeowners insurance is for? Captain compassion!
This has nothing to do with personal responsibility, and has everything to do with a company trying to charge a disaster victim $2,345 for hardware worth absolutely nothing on any market.
Put down your own moral indignation and bootstraps lecture for five seconds and join the human race. |
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