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Comments on news posted 2012-10-02 17:13:45: Time Warner Cable is expanding plans to start charging users a $3.95 modem rental fee. ..

page: 1 · 2


rchandra
Stargate Universe fan
Premium
join:2000-11-09
14225-2105
reply to Nightfall

Re: Don't like the fee?

'cept there's a couple of problems with that, at least in my region (dunno whether it would properly be called "Northeast," "Western New York," or "Buffalo area"). One, the service is being sold without a modem line item, and hobgoblin See Profile (a TW employee) tells us in the TW forum those of us who have bought cable modems are grandfathered in for a "customer owned modem" billing credit. Two, if you want Wideband (and perhaps other, higher-tiered services), customer owned modems, although perhaps technically capable, are (according to policy) not allowed. Three, I seem to remember hobgoblin saying (well, writing anyway) policy has changed in that customer-supplied modems are being phased out (meaning I don't have to change mine out as I'm grandfathered in, unless I no longer use the ones I have).

Either way, I oppose the notion. I don't want to pay for a modem five times over, and think it's reasonable to receive some minimal level of tech support bundled with the access fees. I don't think I ever had to call the cableco (whether Adelphia or TW) for my SB5100, and only had to call a few times within the last year or so for my SB6120. Otherwise, it has been many, many months of service basically without a hitch requiring support (meaning no additional cost to TW).
--
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elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink

1 edit

Sonic

Sonic is only charging new Fusion customers the mandatory-modem-rental-fee.

But combined with the new mandatory landline-dialtone service, its an effective $17 price increase - still a good value if you want home phone service and you're yielding 20mbps, but barely competitive with cable options if you're only seeking broadband.

[edit: Apparently Dane has extended the "me too" policy to new DSL accounts as well.]


Straphanger
Express is Back
Premium,Mod
join:2001-12-08
Whitestone, NY
kudos:2
reply to Dampier

Re: Don't like the fee?

said by Dampier:

said by iansltx:

You guys have 8x4 channel bonding online in NYC though. That couple bucks a month is actually going toward upgrades.

This could be a problem. The D3 modems on the approved list seem to support up to 4x4 bonded channels. Can a firmware upgrade address this?

From what I understand, the D3 Motorolla models listed in the screenshot support 8x4 channel bonding.
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Crookshanks

join:2008-02-04
Binghamton, NY

1 recommendation

reply to Pathfinder
said by Pathfinder:

At $139 it isn't really problem solved.

I paid more than that for my first 28.8k modem, back in the day when they cost real money.


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
reply to uscatu

Re: re

8 bucks for a modem rental fee? Ouch.


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable
reply to elray

Re: Sonic

said by elray:

Sonic is only charging new Fusion customers the mandatory-modem-rental-fee.

But combined with the new mandatory landline-dialtone service, its an effective $17 price increase - still a good value if you want home phone service and you're yielding 20mbps, but barely competitive with cable options if you're only seeking broadband.

TWC was charging the fee for new subscribers too, but look at what happened after that. :P


ericn32
meh
Premium
join:2009-09-23
Costa Mesa, CA
reply to Pathfinder

Re: Don't like the fee?

Voice modems become free once you stop using them for Internet service.


Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY
Reviews:
·Verizon FiOS
said by ericn32:

Voice modems become free once you stop using them for Internet service.

I just saw that and now it makes even less sense.


ericn32
meh
Premium
join:2009-09-23
Costa Mesa, CA
It's s--- stupid, and I don't know how upgrading modems to IPv6 can cost that much to begin with.


Dude111
An Awesome Dude
Premium
join:2003-08-04
USA
kudos:12
reply to Nightfall

 

Wont they still charge a fee??


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
reply to rchandra

Re: Don't like the fee?

"One, the service is being sold without a modem line item, and hobgoblin See Profile (a TW employee) tells us in the TW forum those of us who have bought cable modems are grandfathered in for a "customer owned modem" billing credit.
Two, if you want Wideband (and perhaps other, higher-tiered services), customer owned modems, although perhaps technically capable, are (according to policy) not allowed.
Three, I seem to remember hobgoblin saying (well, writing anyway) policy has changed in that customer-supplied modems are being phased out (meaning I don't have to change mine out as I'm grandfathered in, unless I no longer use the ones I have)."

It appears possibly that you are using some very old quotes from me.

A while ago there was a policy that gave customer owned modems a credit, the modem cost was included in a promotion. Once the promotion ended the credit did too.

Initially when the D3 tiers were rolled customer owned modems were not allowed, That policy has since changed and there are numerous people that own their own modem and have a D3 service.

I have never stated that customer owned modems are being phased
out.

If you have your own modem you will of course receive the same support as everyone gets!

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
reply to dishrich

Re: what about EMTA's

said by dishrich:

Does TWC allow you to purchase your own EMTA's as well???

Comcast does, but my understanding is NOT in all of their service areas, & ONLY from participating Best Buy's...just did this very thing last month.

At this time there are no approved EMTA's.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5
reply to Upton

Re: "Approved" Modems

What do you mean only 3 DOCSIS 2.0 modems approved? There are a bunch of them approved. However, there are not many DOCSIS 2 or 3 approved that are also IPv6 aware.

»www.timewarnercable.com/hawaii/s···ice+list
--
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cork1958
Cork
Premium
join:2000-02-26

One of the last

TW has to be one of the last of the bigger cable companies to start charging this fee?

As for Charter, yeah, you can still use your own modem, IF you get a hold of the right person who can switch your plan, like I had to. Really stupid that SOME CSR's will do that for you and others won't/can't. It's very seldom that Charters right hand knows what the left hand is doing. Charter is also the first, I believe, at only having 2 lousy tiers to choose from for internet also. Absolutely no plan for anyone on a fixed income or somebody barely getting by.

I'm also quite sure Charter will find a way to recoup the modem lease fee that has so conveniently been removed/integrated into the bill!
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tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS
said by cork1958:

TW has to be one of the last of the bigger cable companies to start charging this fee?

As for Charter, yeah, you can still use your own modem, IF you get a hold of the right person who can switch your plan, like I had to. Really stupid that SOME CSR's will do that for you and others won't/can't. It's very seldom that Charters right hand knows what the left hand is doing. Charter is also the first, I believe, at only having 2 lousy tiers to choose from for internet also. Absolutely no plan for anyone on a fixed income or somebody barely getting by.

I'm also quite sure Charter will find a way to recoup the modem lease fee that has so conveniently been removed/integrated into the bill!

I think the timing is rather interesting.. cable companies know that their short life of recently activating docsis 3 modems will be short lived in it's usefulness against a FTTP service like FIOS.. therefore if you were to buy your own modem now it would be obsolete in less than 2 years when new service levels mandate updates to the doscis standard.. these aren't "flash-upgradable" modems in the sense that they could easily upgrade them to 24 or 32 bonded channels.. the mfr's wouldn't allow that.. they have the mindset of the dsl companies-- any significant improvement must come with a HARDWARE re-buy, not a simple piece of machine coding... so the rental fees will just about get consumers to buy the company's cablemodems in rental fees as they transitiion to new equipment..


Irun Man
Spartan up
Premium
join:2002-10-18
Walden, NY

1 edit

shameless money grab...

...or cost effective way to get legacy D1.1 or D2 modem leasers to upgrade (and possibly be sold on more expensive, higher speed service). [edit: if you're going to pay the lease fee, might as well visit a walk-in center and get a D3 modem if you don't already have one).

Got the postcard Monday, ordered an SB6141 same day. Frontier is my only wireline alternative (even higher modem fee), and since I use a Roku that makes Homefusion not cost effective.

Looks like I'm stuck with TWC for a few more years, might as well plan accordingly.
--
I turned on my computer for this?


rchandra
Stargate Universe fan
Premium
join:2000-11-09
14225-2105

1 edit
reply to hobgoblin

Re: Don't like the fee?

my bad. (gosh, the older I get, the flakier my memory gets).

I thought I read something along the lines of, no more (as in additional, as in if you're beginning service) customer supplied modems, but if you have one already, you could continue to use it. Ergo, not in so many words, but phasing out of allowing customer modems. I'm thinking, you must have at least written no more credit, that it's no longer a line item and modem is included in the price. And admittedly it's been a few months since I looked closely at my bill (usually I just look at "the bottom line," and it hasn't increased), but at least I used to see a -$3.00 line item.

The credit (or lack of charge, when it WAS a separate line item) for supplying my own modem is the primary motivator for me buying one. Without it, the reasons would be technical, as in for example I like the performance of some model.

I apologize for any misunderstanding. just sayin' that's my recollection, and I did not research the TW (RR) forum before writing.

And as for support, yeah, it's been pretty good. I was commenting on it more from a cost basis, that it doesn't seem to me like it should be much different, renting/leasing or customer supplied.

I just heard a news story on WHAM-AM about this. Part of their stated reason of needing to charge the modem fee is that some people never return theirs. That seems kind of silly, at least for a reason. Like some other services, just state up front if you don't give it back, you'll be charged $X, and if you don't pay up, it goes to collections, just like any other unpaid bills.


Devilsfan

@frontiercorp.com
reply to Nightfall
Frontier does not charge you if you own your own modem! Only for leasing theirs. They dont support the 3rd party modem or trouble shoot it. So if you own your own modem and it stops working tech support wont help you! I know I work for Frontier.


Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY
Reviews:
·Verizon FiOS
reply to Mele20

Re: "Approved" Modems

Maybe in Hawaii but here there are only 2 Doc 3 and 3 doc 2.




swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS
reply to dragonman300

Re: ...

said by dragonman300:

This is bs. I refuse to pay $4 rental fee for this $25 cisco modem so I already brought Moto SB5101U today on ebay for like $22 bucks. You not getting any more money from me, not even one cent from me

That modem is not an approved device anymore so I dont think you will get it added.
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jreffner

@butlertech.org

Nation-Wide

I contacted Time Warner in Cincinnati, and a rep there claimed that this modem fee will be nation-wide. In other words, if you are in the U.S., and are a TW customer this will affect you.

I just bought my own. I went with the SB6141. I don't want one with a a router. I prefer to use my own router.

webranger

join:2006-11-03
West Henrietta, NY

Information Systems Manager "Take" on Cable Modem Leas

Return the old modem. Wait on-hold while a tech configures his end of the connection and maybe even has to call you back later.
When there is an outage the finger pointing begins pointing at you. Now you have to prove the problem isn't at your end.
If they change the standards or protocols you might have to buy another modem, again! They could decide to charge you a 'service fee' on your own equipment later down the line anyway, say a $2.99mo support fee or some such but you've already spent the 'one year break-even' money and cant go back.
I SAY LET THEM MANAGE THE WHOLE BALL OF WAX AND STAY ON THEM FOR QUALITY OF SERVICE AND BANDWIDTH PERFORMANCE.

dragonman300

join:2011-03-02
Anaheim, CA
kudos:1
Reviews:
·Frontier Communi..
·Time Warner Cable
·Dish Network
reply to swintec

Re: ...

@Kearnstd, He have it with Cox Cable. It should be working fine with Time Warner.

@swimtec, really? I already checked Time Warner approved modem list and it said Motor SB5101 and Moto SB5101U and Moto SBG901 is supported
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swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS
said by dragonman300:

@swimtec, really? I already checked Time Warner approved modem list and it said Motor SB5101 and Moto SB5101U and Moto SBG901 is supported

Oh, sorry. I was thinking of the 5100.
--
Usenet Block Accounts | Unlimited Accounts


TWC

@rr.com

A way around paying this fee...

If you're a Time Warner Cable customer, you most likely received a postcard in the mail this week informing you that you will now have to pay $3.95 (or higher) per month to rent their cable modem, which is necessary for internet users. Unbelievable! As if we don't pay enough for their service, we're now being forced to pay more. HOWEVER, there is a way around paying this fee: get your own modem.

Compared to current rental fees, if you buy your own modem it'll pay for itself
in less than a year. Here are the five modems approved for purchase by TWC (according to »twc.om/approveddevices):

DOCSIS 3.0:

Motorola SBG580 ($143)
Motorola SB6141 ($110)

DOCSIS 2.0:

Motorola SB5101 ($50)
Motorola SB5101U ($53)
Motorola SBG901 ($84)

Each of these modems are built to last, unlike the cheap, outmoded modem TWC now wants to charge you rent for. But if you decide you want to buy your own modem, you're probably wondering which one to choose. So, let's break it down.

Currently, DOCSIS 3.0 modems are unnecessary. DOCSIS 3.0 modems are just future-proofed against the latest Data Over Cable Service Interface Specification version. Which means, although they aren't necessary now, eventually they may be, so it could be a wise decision to buy a DOCSIS 3.0 modem now instead of later.

Realistically, a DOCSIS 2.0 modem is all you absolutely need right now. In fact, the Motorola SB5101 modem is rated for up to 30Mbps upstream capacity, which is much higher than the 5Mbps maximum in New York City. Plus, it's the least expensive modem on the list!

In all honesty, there is only one reason to keep your TWC modem and pay the monthly fee and that's because, in the event that you need to, you have the ability to exchange it for another one at your nearest TWC center with no questions asked...whoop de do!

Source: »bit.ly/The-Five-Modems-APPROVED-···er-Cable


Bridget

@rr.com

Buying your own modem does not solve the problem

I just finished a particularly exasperating phone call with Time Warner. I definitely didn't want to pay them to rent the modem, but wanted to know what happens if my service isn't working, they can't diagnose remotely (often the case), and they send out a technician. When the technician gets here he/she discovers the modem (no longer Time Warner equipment) isn't working properly. I wanted to know if I would be charged. The customer service rep said I would not be charged, but that isn't written down anywhere so I'd have to take her word for it. Really she said that. When I asked to be transferred to a supervisor I was told that I most certainly would be charged, but she didn't know how much. They can pretty much do whatever they want.

Confused- does the SB5101 modem support the Voice (phone) portion of the triple play I have? If not, what do I need to do to avoid fees from Time Warner?


MrBlinky

@comcastbusiness.net

TWC

If you have VIOP with Time Warner Cable, you're screwed. The supported D3 modems from TWC don't have VIOP.

Enjoy your fee.

Fleeced

join:2012-10-06
kudos:2
You can always get your own modem and use TWC's MTA and not pay the fee. TWC doesn't charge MTA lease fees unless you're using the internet with it.

gspot

join:2012-10-15
New York, NY
reply to tmc8080

Re: One of the last

This reply I find the most useful if correct. The 6141 i'd have to buy will be $99 and at $88/2years rental not worth it "if" there will be a new standard and/or new modem useful in 2 years. How can this be confirmed?