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Comments on news posted 2012-10-02 17:13:45: Time Warner Cable is expanding plans to start charging users a $3.95 modem rental fee. ..

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jreffner

@butlertech.org

Nation-Wide

I contacted Time Warner in Cincinnati, and a rep there claimed that this modem fee will be nation-wide. In other words, if you are in the U.S., and are a TW customer this will affect you.

I just bought my own. I went with the SB6141. I don't want one with a a router. I prefer to use my own router.

webranger

join:2006-11-03
West Henrietta, NY

Information Systems Manager "Take" on Cable Modem Leas

Return the old modem. Wait on-hold while a tech configures his end of the connection and maybe even has to call you back later.
When there is an outage the finger pointing begins pointing at you. Now you have to prove the problem isn't at your end.
If they change the standards or protocols you might have to buy another modem, again! They could decide to charge you a 'service fee' on your own equipment later down the line anyway, say a $2.99mo support fee or some such but you've already spent the 'one year break-even' money and cant go back.
I SAY LET THEM MANAGE THE WHOLE BALL OF WAX AND STAY ON THEM FOR QUALITY OF SERVICE AND BANDWIDTH PERFORMANCE.

dragonman300

join:2011-03-02
Anaheim, CA
Reviews:
·RoadRunner Cable
·Dish Network
·AT&T U-Verse

reply to swintec

Re: ...

@Kearnstd, He have it with Cox Cable. It should be working fine with Time Warner.

@swimtec, really? I already checked Time Warner approved modem list and it said Motor SB5101 and Moto SB5101U and Moto SBG901 is supported
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swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:4
Reviews:
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·RoadRunner Cable

said by dragonman300:

@swimtec, really? I already checked Time Warner approved modem list and it said Motor SB5101 and Moto SB5101U and Moto SBG901 is supported

Oh, sorry. I was thinking of the 5100.
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TWC

@rr.com

A way around paying this fee...

If you're a Time Warner Cable customer, you most likely received a postcard in the mail this week informing you that you will now have to pay $3.95 (or higher) per month to rent their cable modem, which is necessary for internet users. Unbelievable! As if we don't pay enough for their service, we're now being forced to pay more. HOWEVER, there is a way around paying this fee: get your own modem.

Compared to current rental fees, if you buy your own modem it'll pay for itself
in less than a year. Here are the five modems approved for purchase by TWC (according to »twc.om/approveddevices):

DOCSIS 3.0:

Motorola SBG580 ($143)
Motorola SB6141 ($110)

DOCSIS 2.0:

Motorola SB5101 ($50)
Motorola SB5101U ($53)
Motorola SBG901 ($84)

Each of these modems are built to last, unlike the cheap, outmoded modem TWC now wants to charge you rent for. But if you decide you want to buy your own modem, you're probably wondering which one to choose. So, let's break it down.

Currently, DOCSIS 3.0 modems are unnecessary. DOCSIS 3.0 modems are just future-proofed against the latest Data Over Cable Service Interface Specification version. Which means, although they aren't necessary now, eventually they may be, so it could be a wise decision to buy a DOCSIS 3.0 modem now instead of later.

Realistically, a DOCSIS 2.0 modem is all you absolutely need right now. In fact, the Motorola SB5101 modem is rated for up to 30Mbps upstream capacity, which is much higher than the 5Mbps maximum in New York City. Plus, it's the least expensive modem on the list!

In all honesty, there is only one reason to keep your TWC modem and pay the monthly fee and that's because, in the event that you need to, you have the ability to exchange it for another one at your nearest TWC center with no questions asked...whoop de do!

Source: »bit.ly/The-Five-Modems-APPROVED-···er-Cable


Bridget

@rr.com

Buying your own modem does not solve the problem

I just finished a particularly exasperating phone call with Time Warner. I definitely didn't want to pay them to rent the modem, but wanted to know what happens if my service isn't working, they can't diagnose remotely (often the case), and they send out a technician. When the technician gets here he/she discovers the modem (no longer Time Warner equipment) isn't working properly. I wanted to know if I would be charged. The customer service rep said I would not be charged, but that isn't written down anywhere so I'd have to take her word for it. Really she said that. When I asked to be transferred to a supervisor I was told that I most certainly would be charged, but she didn't know how much. They can pretty much do whatever they want.

Confused- does the SB5101 modem support the Voice (phone) portion of the triple play I have? If not, what do I need to do to avoid fees from Time Warner?



MrBlinky

@comcastbusiness.net

TWC

If you have VIOP with Time Warner Cable, you're screwed. The supported D3 modems from TWC don't have VIOP.

Enjoy your fee.

Fleeced

join:2012-10-06
kudos:2

You can always get your own modem and use TWC's MTA and not pay the fee. TWC doesn't charge MTA lease fees unless you're using the internet with it.


gspot

join:2012-10-15
New York, NY

reply to tmc8080

Re: One of the last

This reply I find the most useful if correct. The 6141 i'd have to buy will be $99 and at $88/2years rental not worth it "if" there will be a new standard and/or new modem useful in 2 years. How can this be confirmed?

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