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Comments on news posted 2012-11-09 07:56:15: ISPs have been trying to one up one another in terms of which company can be the nicest to Sandy victims -- with ISPs including Cablevision, Verizon and Comcast issuing service credits even if customer outages were the result of power outages (which .. ..



ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

1 edit

If this was anywhere...

Other than NY and NJ, they would be demanding that the residents pay up for their lost boxes immediately!!


Squire James

@embarqhsd.net

Common Sense

I imagine the call volume of people asking for refunds would be so high that it would actually be cheaper to avoid all the phone overhead and just issue the refunds. Also, people with flattened homes are unlikely to pay their bill anyway. It's a common-sense solution you'd almost never see from the government if they were in charge of such things (note my use of the word "almost" to cover those "stopped clock is right twice a day" cases).

Os

join:2011-01-26
US
reply to ropeguru

Re: If this was anywhere...

I've noticed this too.

If this were say, Alabama, we'd have some angry people here posting already how they were charging people $700 for destroyed boxes.


Bill Neilson
Premium
join:2009-07-08
Arlington, VA
reply to ropeguru
Sadly, this seems very true.

If outside NY, it takes disaster victims to get their issues to some sort of media outlet before the ISP's suddenly stop wanting to screw the consumers in the area.

FSchmertz

join:2007-07-01
West Milford, NJ

Heh

So how long before they use the infrastructure repair costs to justify huge rate increases?


roc5955
Premium
join:2005-11-26
Rosendale, NY

What a line of BS

I just got my bill for last month, and guess what? NO REFUND!

I'll have to spend at least a half hour on hold, and call them up when I get home tonight.
--
"Understanding is a three-edged sword."