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Comments on news posted 2012-11-15 15:58:34: I've been known to ding an ISP or two for stupid behavior, but everything I saw from a front row seat during hurricane Sandy suggested that every ISP in the impacted region handled Sandy aftermath with aplomb, kindness and efficiency. ..

page: 1 · 2 · next


cableties
Premium
join:2005-01-27

I don't have Cablevision

so I can't speak for their QoS.

But, I have FiOS and I have to say, it was up for me throughout the entire storm. But all around me, folks lost 1 day to up to 13 days of power or other services.
--
Splat

Kearnstd
Space Elf
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1

1 recommendation

They are just fishing for cash

CV has stated they are giving refunds. They want 250m for having to call in?

The fact the guy's son is a lawyer makes this even more seeming of a cash grab.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

jc100

join:2002-04-10

1 recommendation

Countersue for Frivilous Lawsuit

You can have your 250M as soon as Cablevision find the cure for world stupidity. Until that happens, I hope Cablevision sends their team of lawyers to eat the man alive. I agree that every customer faced unique challenges and credits are on a case by case basis.

Some might be without service a month, and others in the most affected areas, two or three. Why slap everyone with a one time credit, when there are a lot of variables at play?


Dominokat
"Hi"
Premium
join:2002-08-06
Boothbay, ME
kudos:2
Reviews:
·Time Warner Cable

1 edit

2 recommendations

During the storm, I lost power too. In the darkness, I banged my shin on the stone hearth of my fireplace as I was walking to get a flashlight. It hurt like hell.
I think I should sue my power company for pain and suffering. Obviously they didn't have an adequate system to handle the storm, resulting in the power going out and thus my injury. I'm going for 5.8 million. (/sarcasm)
.
.
.
.
That is why companies are starting to write into contacts, provisions to limit "Class Action" lawsuits. While I don't agree with them limiting consumers "rights", stupid lawsuits are costing the companies money, and in the end. Really, the only person that benefits is the lawyer.


n2jtx

join:2001-01-13
Glen Head, NY

3 recommendations

Refund

I received the notice from Cablevision about applying for a refund. I saw no reason to do it because even though I had no utility power for ten days, my generator powered my cable modem and router and I was able to get service. It seemed immoral requesting a refund when there was nothing wrong with the Optimum service. Had the service been out that would have been one thing but it held up through the storm very nicely.
--
I support the right to keep and arm bears.


dmolavi
Premium
join:2005-04-11
Sewell, NJ

1 recommendation

What an assclown

This suit does nothing to help CV nor any of their customers that were impacted by the storm. Hopefully, common sense will prevail, this gets rejected, and this douchebag is forced to repay whatever costs CV incurs fighting this off due to his stupidity and greed.
--
NukedGallery.net
GalleryModules.com


skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2
Reviews:
·Clear Wireless
·Cox HSI
·Verizon FiOS

1 recommendation

Need loser pays and then some

If you file a lawsuit and lose not only should you pay court fees and opposing counsel fees but a punitive penalty for wasting everyone's time. Additionally, the lawyer who filed the lawsuit should be personally liable for the penalties as well.

Then everyone would be more apt to settle and less apt to file frivolous lawsuits.


chimingin

@sbc.com

Discovery

The corporate lawyers should bury them with discovery requests for the next 10 years and then see if they would like to settle out of court for a $1


Boricua
Premium
join:2002-01-26
Sacramuerto

1 recommendation

reply to Kearnstd

Re: They are just fishing for cash

said by Kearnstd:

The fact the guy's son is a lawyer makes this even more seeming of a cash grab.

And unfortunately, this will send a message to all companies trying to the right thing and not even bother . It is truly sad it has come to this, just suing for the sake of suing. And no I don't live in Cablevision country.
--
Illegal aliens have always been a problem in the United States. Ask any Indian. Robert Orben


dnoyeB
Ferrous Phallus

join:2000-10-09
Southfield, MI
kudos:1
Reviews:
·Comcast

I don't think they get a full pass

I don't buy Cablevision's excuse of short changing people. As if they don't know when any particular customer's cable is out!? Furthermore, it seems that they are not doing anything special and the lawsuit is basically saying, 'can you do something special.'

Where I live, if you cable goes out, you call and get a refund for that time period. If you don't bother to call, then you don't get a refund. That's SOP. An automatic refund would be special.
--
dnoyeB

"Then said I, Wisdom [is] better than strength: nevertheless the poor
man's wisdom [is] despised, and his words are not heard. " Ecclesiastes
9:16


NOCTech75
Premium
join:2009-06-29
Marietta, GA
Reviews:
·Comcast
said by dnoyeB:

I don't buy Cablevision's excuse of short changing people. As if they don't know when any particular customer's cable is out!?

If all their equipment is up and providing correct signals to a term end they would have no way of knowing if power came back up. They are hardly short changing people.. all you have to do is call in, it's not that difficult.


bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·AT&T U-Verse
·T-Mobile US

1 recommendation

reply to dnoyeB
said by dnoyeB:

I don't buy Cablevision's excuse of short changing people. As if they don't know when any particular customer's cable is out!? Furthermore, it seems that they are not doing anything special and the lawsuit is basically saying, 'can you do something special.'

Where I live, if you cable goes out, you call and get a refund for that time period. If you don't bother to call, then you don't get a refund. That's SOP. An automatic refund would be special.

If the cable goes out in the entire neighborhood and they fix the neighborhood but your drop is down, say it takes an extra 2 weeks for them to get to replace it. Your credit should be the same as the rest of the neighborhood?
--



Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
said by bobjohnson:

said by dnoyeB:

I don't buy Cablevision's excuse of short changing people. As if they don't know when any particular customer's cable is out!? Furthermore, it seems that they are not doing anything special and the lawsuit is basically saying, 'can you do something special.'

Where I live, if you cable goes out, you call and get a refund for that time period. If you don't bother to call, then you don't get a refund. That's SOP. An automatic refund would be special.

If the cable goes out in the entire neighborhood and they fix the neighborhood but your drop is down, say it takes an extra 2 weeks for them to get to replace it. Your credit should be the same as the rest of the neighborhood?

Hmm good one.
--
It's NOT Ni-kon It's NE-KON!




LG is NOT Lifes Good It's Lucky Goldstar!



IllIlIlllIll
EliteData
Premium
join:2003-07-06
Hampton Bays, NY
kudos:7
said by Subaru:

said by bobjohnson:

said by dnoyeB:

I don't buy Cablevision's excuse of short changing people. As if they don't know when any particular customer's cable is out!? Furthermore, it seems that they are not doing anything special and the lawsuit is basically saying, 'can you do something special.'

Where I live, if you cable goes out, you call and get a refund for that time period. If you don't bother to call, then you don't get a refund. That's SOP. An automatic refund would be special.

If the cable goes out in the entire neighborhood and they fix the neighborhood but your drop is down, say it takes an extra 2 weeks for them to get to replace it. Your credit should be the same as the rest of the neighborhood?

Hmm good one.

then it would be unfair to "blanket" an automatic credit of lets say for example one week when the outage was longer than that, of course unless CV decides to extend the credit for that longer outage on their own without the customer intervening.
my opinion, if these "scum bags" get their way and successfully sue CV, i can guarantee we will see the results of this passed on to the CV customers in one form or another for us to pay for it.
i say find these idiots and post their phone numbers in the "casual encounters" section of craigslist with a picture of some hot chick as retaliation for their lame-brain attempt of such a ridiculous and frivolous lawsuit.
--
Suffolk County NY Police Feed - »www.scpdny.com
PS3 Gaming Feed - »www.livestream.com/elitedata


RickNY
Premium
join:2000-11-02
Farmingville, NY
Reviews:
·Optimum Online

Foolishness

Click for full size
You can VERY easily apply for your credit by just going to their website, entering the date range you had no service, and its automatically applied.

Offering the credit only to their "most favored" customers? Huh?


Metatron2008
Premium
join:2008-09-02
united state

2 recommendations

Karl Bode is being nice to ISPs.

Surely the world is ending soon..


excvcsales

@verizon.net

Disconnect their service

What Cablevision should do and I have seen them do to another customer when I used to work there that called in to much requesting certain channels. Just disconnect their service, hopefully Fios isnt available in their area so they will have to have all separate service providers for tv internet and phone. Put them on a lifetime ban or until they drop this silly lawsuit. I have many issues with Cablevision but I think they did the right thing here. My inlaws got power restored the day after Sandy, their Cable services came back for 30 mins then out for the next week and a half, they came back this past Sunday. If Cablevision did a blanket credit they wouldnt get credit for those additional days.


dnoyeB
Ferrous Phallus

join:2000-10-09
Southfield, MI
kudos:1
Reviews:
·Comcast
reply to dnoyeB

Re: I don't think they get a full pass

It seems like you all are resting on the idea that CV has no way to know when a node is down. I will have to take your word for that. I know for a fact that is NOT the case for Comcast. They know of each and every node you bring online and their techs can see if they are active or not from their computers... At least this is true if you have digital service.

--
dnoyeB

"Then said I, Wisdom [is] better than strength: nevertheless the poor
man's wisdom [is] despised, and his words are not heard. " Ecclesiastes
9:16

tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

2 edits

confused..

I thought CV was automatically issuing credits to customers.. and being generous with storm victims' liability for equipment, etc.. Obviously, this was a lower management decision which was overridden by those at the top (if I read this turn of events correctly).

»www.youtube.com/watch?v=_ICsQGwqJug


Simba7
I Void Warranties

join:2003-03-24
Billings, MT
reply to Metatron2008

Re: Karl Bode is being nice to ISPs.

He's just being nice to the ones who actually want to help.


bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·AT&T U-Verse
·T-Mobile US
reply to dnoyeB

Re: I don't think they get a full pass

They all know when the whole node is down, it takes alot more investigating to find individual customers that are down, especially if a home is analog only with no internet or something like that... I'm only saying that in your example a blanket credit for your node is in order. In the event of a disaster where anything can and does happen from one house to the next it wouldn't make any sense to just give everyone the same credit, it would "short change" some people as they said in the PR.
--


majortom1029

join:2006-10-19
Lindenhurst, NY
kudos:1
reply to cableties

Re: I don't have Cablevision

said by cableties:

so I can't speak for their QoS.

But, I have FiOS and I have to say, it was up for me throughout the entire storm. But all around me, folks lost 1 day to up to 13 days of power or other services.

There are people who still do not have fios back either.


pende_tim
Premium
join:2004-01-04
Andover, NJ
kudos:1

This Reaffirms My Belief In Lawyers

.... being lower than shark shit on the bottom of the ocean.


dnoyeB
Ferrous Phallus

join:2000-10-09
Southfield, MI
kudos:1
Reviews:
·Comcast
reply to bobjohnson

Re: I don't think they get a full pass

When I said node, I mean your cable modem or digital set top box or terminal adapter. The end node. Comcast knows when those are online and when they are not. Thus, Comcast could give a blanket credit based on on/off time of those devices.

Sure, I suppose its possible someone turned off the power to their house on purpose.

My point is, this company is NOT doing anything out of the ordinary. So the premise that they are getting smacked for doing a good deed is false. They aren't doing any deed. They are doing their standard practice. They are doing less than they could. I don't think it warrants a suit, but I don't think it warrants praising a company that does not seem to be doing anything special either.
--
dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16


bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·AT&T U-Verse
·T-Mobile US
said by dnoyeB:

When I said node, I mean your cable modem or digital set top box or terminal adapter. The end node. Comcast knows when those are online and when they are not. Thus, Comcast could give a blanket credit based on on/off time of those devices.

When you said node, I took it to mean the node as in Fiber optic node. I don't know the back office setup for the cable-cos but I have a feeling that it doesn't notify them if CPE is offline, if not they have to look at each individual account to see if the equipment is responding.
said by dnoyeB:

Sure, I suppose its possible someone turned off the power to their house on purpose.

...
said by dnoyeB:

My point is, this company is NOT doing anything out of the ordinary. So the premise that they are getting smacked for doing a good deed is false. They aren't doing any deed. They are doing their standard practice. They are doing less than they could. I don't think it warrants a suit, but I don't think it warrants praising a company that does not seem to be doing anything special either.

This is a money grab by some silly lawyer. I wonder how many TWC customers are gonna have to call in because they only got one day credit and were down for 2 weeks. While obviously not the perfect approach it is the most fair, unless people don't call in and get no credit. This is a no win situation for all the companies involved.
--


bgraham

join:2001-03-15
Smithtown, NY
reply to majortom1029

Re: I don't have Cablevision

My repair date for my FIOS drop to be replaced / repaired is the 19th, but I won't hold my breath.

All the Verizon trucks i see are repairing copper.


Ray
Mahnahmahna
Premium
join:2001-04-02
Gilbert, AZ

1 recommendation

reply to n2jtx

Re: Refund

said by n2jtx:

I received the notice from Cablevision about applying for a refund. I saw no reason to do it because even though I had no utility power for ten days, my generator powered my cable modem and router and I was able to get service. It seemed immoral requesting a refund when there was nothing wrong with the Optimum service. Had the service been out that would have been one thing but it held up through the storm very nicely.

I did the same when the GoDaddy refund was offered after their outage. I didn't see any lapse in my websites' availability (it may have happened, but I didn't notice), so I didn't claim the refund.
--
ON DELETE CASCADE


aztr0

join:2007-10-28
Brooklyn, NY

Reward laziness?

So pretty much these fools want to get rewarded for being lazy. Unless you absolutely can't make a call due to extreme circumstances that prevent you from doing so... this case will be tossed.


nothing00

join:2001-06-10
Centereach, NY
reply to bgraham

Re: I don't have Cablevision

Repairing copper? That's a hoot. I'm sure that's the LAST thing Verizon wanted to do.

frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:3
Reviews:
·Optimum Online
reply to dnoyeB

Re: I don't think they get a full pass

Cablevision was the first major ISP to say that all customers affected, whether through power or cable loss, would get a full refund for all days affected. That's not SOP.

It's like a car company saying "It was tough to get gas, so you only drove half a month, so you can pay 50% this month".