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Comments on news posted 2012-11-20 15:39:47: Several users say that Clearwire is terminating their accounts for excessive usage, despite the fact they've used only around 5 GB, and pay for unlimited accounts. ..

page: 1 · 2 · next

TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

Clear

I had Clear in Cleveland for several months and did well over 100gigs a month on their network (Roku/DirecTV, etc) and never had an issue. My least week I lived in CLE I had no TV as everything was being transferred/canceled for my move, and streamed Netflix almost 24/7, Clear never said a word. I'm willing to bet these customers are doing well more than 5gigs to get booted.


skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2

Uh oh

I go through 100-200GB/mo with Clear but never see speeds below 8Mb so the tower which is in an industrial area surrounded by TWC and FiOS is probably not used much. Can't imagine there is high demand for WiMAX service here.

Kearnstd
Space Elf
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1
I wonder if its floating enforcement like the Comcast cap was. I knew people that got the Nastygram almost right at 250gb and others that pushed 1TB of data before getting one.

floating enforcement means that if someone is on a busier node(with clear I would say tower) that I bet they watch closer than someone on a lesser used node/tower.

That or the people in the article where torrenting and Clear was getting RIAA/MPAA Nastygrams.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports


compuguybna

join:2009-06-17
Nashville, TN

1 recommendation

No Such Thing as Unlimited (especially in the cellular world

there is NO SUCH THING AS **UNLIMITED**.

when are companies going to STOP marketing and selling it as such?

5GB being excessive on a WIMAX network? come on, now.....


David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101

I know guys here at the office

that push 450GB a month on unlimited. I can imagine they will soon be hit.


PapaMidnight

join:2009-01-13
Baltimore, MD

1 recommendation

reply to compuguybna

Re: No Such Thing as Unlimited (especially in the cellular world

said by compuguybna:

there is NO SUCH THING AS **UNLIMITED**.

when are companies going to STOP marketing and selling it as such?

5GB being excessive on a WIMAX network? come on, now.....

If you advertise it, I'm going to use it. That simple. I.E. T-Mobile's Unlimited 4G. It cost me nothing to switch from my slightly grandfathered 5GB plan to the unlimited 4GB plan, and I don't use their tethering service either so my bill cost did not change. But my usage went from toeing underneath 5GB a month to well in excess of that. I'd give you exact numbers but the My Account service hasn't worked for over a week.

silbaco
Premium
join:2009-08-03
USA
reply to compuguybna
said by compuguybna:

there is NO SUCH THING AS **UNLIMITED**.

when are companies going to STOP marketing and selling it as such?

5GB being excessive on a WIMAX network? come on, now.....

There are plenty of companies that still offer unlimited on land services. This area is filled with cooperatives that don't care what you do. You could host a server or torrent 24/7. All they care about is that they are paid on time.

TBBroadband

join:2012-10-26
Fremont, OH
reply to David

Re: I know guys here at the office

As I noted above, I've done well over 5gigs before, and never been hit, called or anything. Clear doesn't really care. Especially when you have "unlimited download" speed. It could come to a crawl and nothing you could do about it.


JimThePCGuy
Formerly known as schja01.
Premium,MVM
join:2000-04-27
Morton Grove, IL

1 recommendation

60 minutes per weekday = 15GB

I use my 1.5Mb/0.5Mb Clear service for exactly 60 minutes per day to watch a Netflix TV episode at work during lunchtime.
1.5Mb/8bits*60sec*60min*22days = approx 15GB/mo
I certainly would not think 60 minutes per day is excessive but if they think 5GB/mo is I'm screwed.
J


norbert26
Premium
join:2010-08-10
Warwick, RI

no problem here

i use way more then 5 gb a month and netflix.

mlcarson

join:2001-09-20
Los Alamos, NM

5GB doesn't sound like heavy use.

Sounds like Clearwire doesn't actually want users but rather just payment for non-use or trivial usage.


JimThePCGuy
Formerly known as schja01.
Premium,MVM
join:2000-04-27
Morton Grove, IL

1 recommendation

Are those being booted 3G users?

Curious,
Are those being terminated 3G users?
There has always been a limit on 3G usage on Clear.
J

canestim

join:2012-01-20

1 recommendation

Clear is pretty decent

I had Clear for about 4 months while I was waiting for a DSL port to open up at my new house that I bought this past February. Used about 12 gigs per month or so the first few months. I didn't stream because I had heard all the stories about getting throttled. But right before I canceled I asked my neighbor and he streams Netflix and torrents all day on Clear using over 200 gigs per month.

So then I quit worrying about it and started using it however I wanted, no issues. It really just depends on the tower congestion. I doubt the user with only 5 gigs is telling the truth or Clear just made a mistake and picked the wrong account. Either that or the guy was downloading music or video illegally.


cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7
reply to compuguybna

Re: No Such Thing as Unlimited (especially in the cellular world

said by compuguybna:

there is NO SUCH THING AS **UNLIMITED**.

Sure there is such thing as **UNLIMITED**. Marketing 101: You just have to define it right.

You aren't paying for unlimited bandwidth consumption. You are paying for unlimited time connected. You are free to stay connected as long as you like, you just can't download everything you want.


Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23

My cap is bigger than that.

My smartphone plan is $30 for 6GB of data. So an unlimited user getting kicked off for 5GB? Yeah, that's absurd.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org

rradina

join:2000-08-08
Chesterfield, MO

AT&T Made Clear's Usage Meters

Just saying...

TBBroadband

join:2012-10-26
Fremont, OH
reply to JimThePCGuy

Re: Are those being booted 3G users?

The same as Sprint on WiMax on data cards.

rradina

join:2000-08-08
Chesterfield, MO
reply to mlcarson

Re: 5GB doesn't sound like heavy use.

I'm not defending Clear but that sounds like what every wireless carrier wants. In fact, that's pretty much what every business wants -- a monthly recurring fee for the possibility that they might have to provide some service to a portion of their customers.

If you'll step into the my WABAC machine, I remember the dawn of the HMO in the late 80s. The HMO provided 100% coverage for their subscribers. No deductibles. No copays. No fees. Prescribed Rx 100% covered. There were even dental HMOs where everything was free. Absolutely no out-of-pocket expenses for the subscriber. (In a way this was unlimited healthcare!)

They paid the primary care physicians a flat rate for each member ($20/month) regardless of how many times the patient needed services. I'm not saying doctors did this but you can certainly imagine the temptation to reject sick patients and keep as many healthy 20 something year olds as possible who might never step foot in their office!


WiFiguru
To infinity... and beyond
Premium
join:2005-06-21
Irvine, CA

45GB

I use 45GB on average per month with Clear Unlimited Home service (Clear Hub Express).

Have not had any issues. Been a customer for 4 months.

34764170

join:2007-09-06
Etobicoke, ON
reply to cdru

Re: No Such Thing as Unlimited (especially in the cellular world

said by cdru:

You aren't paying for unlimited bandwidth consumption. You are paying for unlimited time connected. You are free to stay connected as long as you like, you just can't download everything you want.

To think that you pay for unlimited time connected is complete nonsense. That is what you get already. We're not on dial-up here.

BiggA

join:2005-11-23
EARTH
reply to canestim

Re: Clear is pretty decent

They didn't have a DSL port available? And there's no cable company?!?!?

BiggA

join:2005-11-23
EARTH

What about Sprint?

What the Sprint users out there on UNLIMITED WiMAX? This is sort of irritating, especially considering that they advertise this as a replacement for wireline internet (although that's kind of dubious). They need to define things a little better. That being said, who's using CLEAR? Their coverage, and even their speeds are terrible.


thats2badd

@qwest.net
reply to TBBroadband

Re: Clear

Kinda had the feeling they would -- I was kinda excited when they rolled out in vegas, but soon afterwards I hadn't heard any good reviews.

I am now glad I didn't sign up for their service when I was in vegas.


skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2
reply to Kearnstd

Re: Uh oh

Probably. Perhaps Clear has minimum service standards requirements with their resellers and their own customers are causing problems for the terms of those reseller agreements so they have to rein those Clear subs in.

PastTense

join:2011-07-06
united state

Fixed vs Mobile Users?

Does Clearwire behave differently for fixed vs mobile users?

PS. When DSL Reports first started reported on Clearwire there were numerous suggestions of Clearwire being a competitor to cable and DSL. Anyone remember more detail about this?

But with these very low limits clearly those suggestions were wrong.

InvalidError

join:2008-02-03
kudos:5
reply to silbaco

Re: No Such Thing as Unlimited (especially in the cellular world

I think his comment's underlying thought is that no company could actually afford to offer truly unlimited service if people actually started using all the speed they can all the time... at least not without bumping prices up a few notches in most cases.


DataRiker
Premium
join:2002-05-19
00000

1 recommendation

reply to TBBroadband

Re: Clear

said by TBBroadband:

I had Clear in Cleveland for several months and did well over 100gigs

The key question is when? Like most companies they start with real unlimited then when they are way too oversold they start enforcing vague limits.


Gamma24

@sbcglobal.net
Clearwire never seemed like a company that was trustworthy.


Jerm

join:2000-04-10
Richland, WA
kudos:2
reply to BiggA

Re: Clear is pretty decent

When the DSLAMs fill up, they have to add a new one ... which can take a bit. Or you just hope someone cancels.


Jerm

join:2000-04-10
Richland, WA
kudos:2
reply to PastTense

Re: Fixed vs Mobile Users?

The difference is fixed users chew up the GB on one tower. Now if that tower is already busy, and speeds are degrading for everyone, whats the most logical step? If there is one guy eating more bandwidth than everyone else combined you solve the problem by getting rid of the power user.

Simple really.