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Comments on news posted 2012-11-30 09:21:45: Hoping to speed customer migration off of the company's closing iDen network, Sprint will start charging iDen users a $10 fee if they have not upgraded to Sprint's CDMA push-to-talk service. ..

bnceo

join:2007-10-11
Bel Air, MD

What a Missed Opportunity

How hard is it to give all Nextel users a pick of their smartphone on Sprint. Let them pick anything and get the customer. Sprint is simply saying they don't want any former Nextel customer, regardless on their pay record. Which is truly confusing.
Telco

join:2008-12-19

Re: What a Missed Opportunity

Sprint's not renowned for making smart businesses decisions. Like you said, give them a choice of free handsets, or discounted for the better models, and move them off the network.

They're going to lose customers and they're dragging their feet on being able to use the spectrum. Then again, this is the epitome of Sprint - Coming Soon.

itsmeagain

@att.net

Re: What a Missed Opportunity

I'm a Sprint customer and I have received numerous promotional fliers with offers of deeply discounted (ie $0.99) phones - even smart phones - with and without push-to-talk service. They have been sending these to me for at least 6 months. They called me 3-4 times about buying my unused iDen phones back for $10-$25 a pop. They have been working hard to move my company off of iDen. I think, this is now another way to move customers off of iDen.
I'm just saying they have been nice before they have no other choice and turn nasty...
NiteSn0w

join:2010-12-24

Re: What a Missed Opportunity

Are you going to move off of iDEN and onto Sprint PTT? Coverage will be much greater than Nextel's iDEN network and if you get PTT phones from Sprint that support 800 MHz ESMR you will have great indoor and rural coverage (within Sprints footprint).

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1

Re: What a Missed Opportunity

said by NiteSn0w:

Are you going to move off of iDEN and onto Sprint PTT?

who uses PTT anymore? I don't see it.
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TBBroadband

join:2012-10-26
Fremont, OH

Re: What a Missed Opportunity

First Energy Corp, Dominion Energy, DTE, LF Ventures aka Lowe's Companies. I can go on with many other companies that still use the service. And they went with it due to Sprint's half ass attempt long ago never worked.

chip89
Premium
join:2012-07-05
Independence, OH
yup they have a lot low priced smart phones I got a iPhone from them for free a little while back.
TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath
Sprint wouldn't have this problem today if they didn't allow those customers that were NOT happy with Sprint to move to Nextel back at the merger. Now those customers don't want to switch. With that Sprint decides to charge them extra. Sounds like Sprint will do anything to make a buck and to lose more customers.

The better question is what they're doing with the prepaid side of Boost and all those customers that still have iDEN phones.

bobjohnson
Premium
join:2007-02-03
Orlando, FL

Re: What a Missed Opportunity

I know a few people with iden boost and they are just telling them to buy a new phone or lose service in June.
NiteSn0w

join:2010-12-24

Re: What a Missed Opportunity

Probably because boost is prepaid and it's not worth Sprint's time to work for money that they can't guarantee via a contract.

bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·AT&T U-Verse
·T-Mobile US

Re: What a Missed Opportunity

said by NiteSn0w:

Probably because boost is prepaid and it's not worth Sprint's time to work for money that they can't guarantee via a contract.

Yeah, that's exactly why. But, in answering the OP's question I also implied as you said. Sprint isn't worrying about the prepaid subs.
TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

Re: What a Missed Opportunity

Sprint can't guarantee service even with a contract though. But it comes down to pissing off their customers that give them a positive cash flow with no right offs. Sprint's Prepaid Group brings in a huge mount of $$$ just like the MVNO side. They can't afford to piss off any large mount of customers.

bobjohnson
Premium
join:2007-02-03
Orlando, FL
Reviews:
·AT&T U-Verse
·T-Mobile US

Re: What a Missed Opportunity

That is absolutely true but they are offering their contract subs 99 cent phones etc. Sprint from what I've seen is not offering any incentive to convert to CDMA. I do wonder how many boost subs are still on iden though. I know alot of people that bought cdma phones because it was an upgrade a long time ago. These subs may very well go somewhere else since they have to pay full price for a phone anyways.
--

TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

Re: What a Missed Opportunity

They really aren't offering any incentive, except not being charge the $10 fee to keep the iDEN network operating. And Sprint has even said "a rate plan that is similar", which means you'll most likely pay more. I'm sure those that are still on the Free Incoming plans will be sure to leave due to Sprint NOT being able to offer something "similar". That package was a HUGE hit when it came out. Free incoming, 300 out going, nights and weekends at 7pm, for $40, unless you got them to get it down to $35 (which was a promo at one time). I spoke to several people in a Sprint Corp store a few days ago and they were STILL on that plan with Nextel's side. They were in their raising hell over the $10 charge. I left before things got ugly and later seen them down at T-Mobile signing up (this was in the mall).

I do know that First Energy Corp and some areas of NiSource still use iDEN and have thousands of phones. I'm sure they'll be one of the first to leave if they're hit with the $10 per phone fee. Also LF Ventures, aka Lowe's uses iDEN as well. Another big hit if they have to pay full price or close to it for their fleet of delivery trucks.

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
said by NiteSn0w:

Probably because boost is prepaid and it's not worth Sprint's time to work for money that they can't guarantee via a contract.

plus just as in real life, bost has been slowly migrating people away from ptt.
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AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
said by Telco:

Sprint's not renowned for making smart businesses decisions. Like you said, give them a choice of free handsets, or discounted for the better models, and move them off the network.

They're going to lose customers and they're dragging their feet on being able to use the spectrum. Then again, this is the epitome of Sprint - Coming Soon.

The Nextel merger was a complete disaster for both companies.
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TBBroadband

join:2012-10-26
Fremont, OH

Re: What a Missed Opportunity

The merger was a disaster for both due to Sprint not knowing what to do with another network. They should have left them alone and operate and slowly move people over.

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1

Re: What a Missed Opportunity

said by TBBroadband:

The merger was a disaster for both due to Sprint not knowing what to do with another network. They should have left them alone and operate and slowly move people over.

I thought that is what they did.
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TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

Re: What a Missed Opportunity

Nope! If they would have left them the way they were and operate as their own company, Nextel's reps would have still had a job, you wouldn't have had to talk to India for Nextel. And you would NOT have been able to move between the two companies.

Sprint gutted the company trying to cash in on the customers and in the end they went basically bankrupt and still never recovered from it. And this will hurt them even more. Japan can put all their money into Sprint right now and it still won't help them.
taraf

join:2011-05-07
Stittsville, ON
said by bnceo:

How hard is it to give all Nextel users a pick of their smartphone on Sprint. Let them pick anything and get the customer. Sprint is simply saying they don't want any former Nextel customer, regardless on their pay record. Which is truly confusing.

The point of adding the $10/mo fee is to try to encourage users to switch to something newer. They've been trying to convince the iDen customers to move over to newer offerings since they acquired Nextel, but there will always be people who think that their existing device is good enough, and who will refuse to upgrade until you force them to.

Heck, I still know people who have a pager, and prefer fax machines over e-mail. I would lay odds that the majority of customers who were originally on iDen have upgraded by now already.
jc100

join:2002-04-10

1 edit

Re: What a Missed Opportunity

Contrary to popular belief, neither the fax nor pager are dead. Doctors still have pagers as they can be reached in areas cell phones don't work. Also, some other professionals have pagers, too.

The fax machine is still heavily utilized by the medical industry and corporate world. It's far more secure than email and is a direct person to person contact when sending a document. An email can be "snooped upon" if someone loses their password, etc. Thus, the fax will never be dead.

How many of the general populous uses a face or page? Not many. People still have fax machines (much more than pages), for the above reason though.

battleop

join:2005-09-28
00000

Re: What a Missed Opportunity

Until you can come up with a Fax over IP system that's as easy as laying down a stack of paper, hitting 10 numbers, the start button, and walk away Faxing not going anywhere. I've yet to install a VoIP circuit where I didn't have to configure t38 so their faxing will work.
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Skippy25

join:2000-09-13
Hazelwood, MO

Re: What a Missed Opportunity

Well..... many printers in a business environment can scan to email. I would say that is a pretty good replacement for the fax system and it pretty much eliminates the use of additional paper.

hamburglar_

join:2002-04-29
united state

Re: What a Missed Opportunity

Unless you have sensitive information in the documents. Once they are in your email, they are much less secure.
Skippy25

join:2000-09-13
Hazelwood, MO

Re: What a Missed Opportunity

You can use many encryption methods with email and the contents of them.

Sending a fax to another fax machine that is typically setup in a general office location to be shared by many not only opens your fax up to a much bigger potential audience but it also leaves a paper trail that then has to be properly disposed of. And you consider that to be more secure?
sk1939
Premium
join:2010-10-23
Mclean, VA
kudos:10
Reviews:
·T-Mobile US
·Verizon FiOS

Re: What a Missed Opportunity

said by Skippy25:

You can use many encryption methods with email and the contents of them.

Sending a fax to another fax machine that is typically setup in a general office location to be shared by many not only opens your fax up to a much bigger potential audience but it also leaves a paper trail that then has to be properly disposed of. And you consider that to be more secure?

Perhaps, but it's much easier for an email to be intercepted, not to mention the fact that it happens to reside on servers that service thousands of users.

Additionally, encrypting email is not something most email clients do natively, especially from a copy machine, and require significant extra steps. These steps aren't likely to be handled well by administrative assistants.

There is a reason the government and corporate industry still use fax machines.
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

Re: What a Missed Opportunity

Nothing can "guarantee" that the person on the other end of the fax is the intended recipient either.. There is always inherit risk. Not to mention, many of these government and corps that you speak of still use a fax to email gateway anyway. Kinda blows that theory out.
Skippy25

join:2000-09-13
Hazelwood, MO
I work for a financial company and I can assure you if faxing was safer than email, at any level, then that would be our required method of communication. Many clients flat out require encrypted email and files as the only method of communications. So either our multi-billion dollar worldwide firmalong with a bunch of other billion dollar companies are setup by a bunch of morons and I am wrong or it is the other way around.
theeinstein
Premium
join:2003-07-31
Fernandina Beach, FL

Re: What a Missed Opportunity

Lets just be clear...simply working for a financial company doesn't make you more secure... I have on numerous accounts had to stop multiple "financial institutions" from sending my data via email. People are extremely lazy and poorly trained so unless the institution has put in place a policy and method to scan emails looking for secure data and stop it...its still happening.

People are lazy and ignorant.. point blank..

RARPSL

join:1999-12-08
Suffern, NY
said by hamburglar_:

Unless you have sensitive information in the documents. Once they are in your email, they are much less secure.

There is no reason why you can not encrypt the eFax file before mailing it as an attachment. The major problem with emailing a Fax file as opposed to doing a direct Fax-Machine to Fax-Machine connection is that you have no way to know that the message arrived. This is the same "problem" as sending ANY email message - you know it was sent but have no way of knowing if/when it arrived.
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3
said by Skippy25:

Well..... many printers in a business environment can scan to email. I would say that is a pretty good replacement for the fax system and it pretty much eliminates the use of additional paper.

You took the words out of my mouth. The technology is EASILY implimented yet people still stand by the fax.. sorry, but the fax IS dead. I've used many brother MFC machines that work just as a fax.. but instead of a phone number you enter an email address.. pretty simple. Saves on toner, paper, and any other dial tone expenses.

hitachi369
Embrace Your Rights
Premium
join:2001-10-03
Grand Rapids, MI
kudos:4
Even then, fax is more secure. Provided you are following safe data handling internally, you dont have to worry about a compromise or a 3rd party snooping (unless they are tapping your phone line.) With email it is going all over the place and anyone in between could be poking around your message.
TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

2 recommendations

Sprint was NEVER trying to move customers from Nextel to the CDMA side. They were ALLOWING customers to move free between the two. This is the result of a half-ass merger that was NEVER done correctly. Never let customers move to a network that you want to shut down.

I can tell you several major customers of Sprint's that have never moved yet. Several of them are government contracts and others are utility companies- who have well over 15,000 lines.

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
said by taraf:

but there will always be people who think that their existing device is good enough, and who will refuse to upgrade until you force them to.

some customers have hundreds if not thousands of devices.
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meeeeeeeeee

join:2003-07-13
Newburgh, NY
said by bnceo:

How hard is it to give all Nextel users a pick of their smartphone on Sprint. Let them pick anything and get the customer. Sprint is simply saying they don't want any former Nextel customer, regardless on their pay record. Which is truly confusing.

They have tried carrots, and still are... but sometimes you gotta use a stick to move people. I'm SURE that when people call to complain about the stick, they'll be offered a nice juicy carrot.
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Isn't it sad that those that raise their right hand and swear "to support and defend the Constitution of the United States of America" are usually the ones most likely to trash it.

A Name

@rr.com
Sprint has been targeting Nextel users with 49.00 Iphone 4s, 29.99 galaxy S II, free Evo 3D, 100 svc credit + 150.00 upgrade discount......

jack b
Gone Fishing
Premium,MVM
join:2000-09-08
Cape Cod
kudos:1

Almost free Upgrade

$10 a month is a pretty strong incentive to move along. Sprint already turned off the iDEN service in my area and when I called to inquire about "no service" they offered to sell me similarly featured (to what I already had) Sprint-Connect PTT capable phones for a dollar.

They also offered to give a me pretty heavy discount for an upgrade to an iPhone with a 2yr commitment, which I subsequently took.
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Boosted20V

join:2012-11-03

Re: Almost free Upgrade

Thank you for actually posting a reasonable response. Sprint clearly IS offering these people good upgrades but most of the people in this camp don't see a reason to upgrade their device. At some point you need to incur an extra cost to speed things up. Also, in regards to the comment above about Sprint wasting this spectrum. They have cleared off enough traffic to begin using 800mhz for CDMA voice and after they completey shut down iDEN in June, they will move data services onto it. Considering they initally stated 2017 would be full shut-down, I'd say that was rather speedy.

IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1
Reviews:
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Just like the analog shutdown

I was in an AT&T store around 2006 or 2007 and there was an elderly woman in there that was being told she had to upgrade her phone and she told them she did not want to upgrade her phone. Her device was a Nokia 51xx series device and I figured that it was a TDMA device (which AT&T shut down around the same time that they shut down the AMPS network).

The thing with elderly is they don't like upgrades and you have them screaming bloody murder when they are forced to upgrade (case in point, cable providers shutting down analog channels and forcing them to accept a set-top box or DTA). It's even worse when you add dementia to the equation as their memory issues make it beyond impossible to learn the new technology. Many elderly households still are using rotary phones that are still mounted on the kitchen wall as their sole communications source (even worse, they are still renting them as they had the option to continue renting or buy the device when they broke up AT&T/Bell System in 1984 and they choose the rent option which they are still doing 28 years later).

I am 29 years old and I cannot wait to get the latest gadgets. I plan on buying the iPhone 5 next week as I am now eligible for an upgrade on Verizon. I also just bought an iPad Mini (had to exchange it as the first one had several defects) and I bought it on the Verizon device installment plan.

If you read this comment and you have elderly parents or grandparents, ask if you can see a copy of their phone bill. Many times they have charges crammed on the bill and they may still be "renting" the rotary phone that they may or may not be using or may no longer have in their possession. I have heard many stories of elderly folks still being charged rent on phones 28 years after the breakup of the phone company and the amount they've paid over the years probably could buy 500 64GB iPhones at the full retail price.

Grandma has Time Warner for phone. She switched her phone to Time Warner after FairPoint came to town (she lives in Maine). I bought her a Panasonic cordless phone and she has a Samsung Convoy II on my Verizon ShareEverything plan as backup.
ISurfTooMuch

join:2007-04-23
Tuscaloosa, AL

Re: Just like the analog shutdown

I mostly agree with you, except for the reasons many elderly people don't do upgrades. It isn't so much an issue of dementia as it is an issue of what they have fitting their needs. For instance, my parents didn't own an answering machine, and, even after I got them one, they never used it. When I asked them why, they said that, if someone really needed to reach them, they could call back if they (my parents) didn't answer the first time. Granted, this way of doing things seems terribly inefficient to me, but they'd managed just fine like this all their lives, and they saw no reason to change. It was a slower pace of life, but, if you think about it, it was less stressful to them, since they didn't have to worry about remembering to check their messages.

The same goes for cell phones. If you view them as simply a tool, like a shovel or rake, then it makes sense that some people don't want to upgrade them unless the one they have breaks. They know how the one they have works, and, as long as it does what they need it to do, they're happy. Plus, remember that folks who lived through the Great Depression and World War II were very conscious of being frugal. If they didn't absolutely need to buy something, they didn't, and that behavior stuck with many of them.
mike656

join:2002-04-21
Orlando, FL

Re: Just like the analog shutdown

Reminds me of my Great Aunt (born in 1906) who was taken to the hospital due to heat stroke in the 90's, since she had no A/C. My Grandfather flew half way across the country to put in a window unit for her, which she never used because it was too costly to run. Used to get $2 for my birthday from her, which was like $2000 from anyone else.
Network Guy
Premium
join:2000-08-25
New York
kudos:2

Fuck Sprint

That is all
m3nphls

join:2012-10-02
Brooklyn, NY

well...

Sprint PTT is crap as well... Here in NYC since their 3G is so unreliable it is even worst than Verizon PTT.
TBBroadband

join:2012-10-26
Fremont, OH

Re: well...

Many parts of Ohio are the same way.
faberoptic6

join:2001-05-13
San Antonio, TX

The End is Nigh

Personal Phone: Galaxy S3, bought off-contract (thanks for making me look stupid on Black Friday... $50...what's with that???? but I digress...)

Work Phone: Motorola i335 (stop laughing)

they're pushing my company off iDEN and onto CDMA PTT. "The Nextel" penetrates two levels of concrete. meanwhile, my S3 displays the no-smoking/no-signal icon down in the dungeon. Sprint's solution? throw up a couple of AirRaves (seriously)

hope this means LTE will work as well as iDEN does/did.
NiteSn0w

join:2010-12-24

Re: The End is Nigh

They are going to be deploying LTE and CDMA 1xA Voice on 800 MHz ESMR in San Antonio, TX very soon, and I think they may have already started with voice on some towers. CDMA PTT will use CDMA 1xA to communicate so you will probably see better voice and data coverage on Sprint than you did/do on iDEN.
fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3

1 recommendation

Just shut it down..

Very simple.. the system is done on 6/2013.. then just shut it off! To charge customers $10 a month until then is pure crap on sprint's part. What I visualize when I read this is some corporate exec stomping his feet and throwing a tantrum because he's too impatient to let the system run to term.. "I want it now!!!" kinda like that little girl on Willy Wonka that turned into a blue berry.. I think the $10 fee should be looked into by regulators... these customers have every right to use the system until the time it's shut down.. if they want people off sooner, as others have said, then entice them to leave with promo offers. Otherwise, notify them, do your best to make people aware, and in june of 2013, shut the thing off. You'll be amazed at how fast people call up and switch!

It's pathetic that Sprint would resort to a penalty fee to speed up the shuttering of a network. It's so few dollars compared to their overall revenue that it's not even a cash grab.. it's just being nasty.

They're being a blue berry.

••••••••••••••••

cork1958
Cork
Premium
join:2000-02-26

Upgrade and get worse signal!

I'm on the Boost network, but just recently upgraded my iDen phone to the new cdma network and the reception is just about in the toilet, where ever I'm at now!

Use to have almost full bars where ever I went and even had a couple bars inside my house, where NO network works very well.

If my monthly bill wasn't only $35 for unlimited everything, I'd almost have to think about trying out another carrier.
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tobicat
Premium
join:2005-04-18
Tombstone, AZ

1 recommendation

good by sprint

I am a long time Nextel customer. I got Sprints nasty letter telling me to crap or get charged $10 a phone.

So I went to T mobile. Good by Sprint.
--
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TBBroadband

join:2012-10-26
Fremont, OH

Re: good by sprint

And I hope you told them, they breached their own contract right?

NoChange

@optonline.net

New Phones Suck.

You all want to know a reason WHY people do not want to switch? Show me a phone made today that is going to last 7 YEARS?

O right you can not. I have a friend on IDEN, guess how old his phone is? It was one of the unbreakable phones they sold... They no longer have any decent phones like that. Why should he upgrade, not to mention I'm using sprints virgin mobile... been down here for 5 DAYS, IDEN has been up... So saying you are going to change $10 more, and then having your network not work (it's a local issue, point still stands for this location) that you are trying to get the person to switch to? Rofl.

The only reason to go sprint is to get Verizon's network at lower prices.

Also lol @ people can not learn the new phones... try more like, can't see... battery life sucks, etc. I guess people can not understand that some people, don't need a computer in the pocket, they need a phone, that works. Nothing more.