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Comments on news posted 2012-12-04 14:25:36: Google considered including voice services with their Google Fiber deployments in Kansas City, but balked at the idea after studying state and federal regulations for voice services. ..

page: 1 · 2 · next


LightS
Premium
join:2005-12-17
Greenville, TX

At least they're honest

and admit it, haha



aciddrink

join:2000-08-26

lol

Give me a 1gig/1gig connection and I'll happily use my cellphone for conversations.


pkorx8

join:2003-06-19
San Francisco, CA

doesn't stop anyone

This doesn't stop anyone from using Google Voice from the normal web interface or using one of those Google Voice-compatible VOIP boxes on their 1G/1G connection.


TBBroadband

join:2012-10-26
Fremont, OH

1 recommendation

"there are all of these special rules that apply."

Aka- we we couldn't get anything bent for us like we did for the build.

But the taxes and service deployment should be easy. Especially since they have a CLEC on board for GoogleVoice and for Google411.



Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1

Goverment and thier Rules....

Even a company like Google doesn't want to have to deal with the rules and regulations to bring out competition for Voice. And we wonder why we don't have much competition in this country.


Donut

join:2005-06-27
Romulus, MI

Who gives a shit

There are tons of VoIP providers. Aint like you have a cap to worry about on Google fiber.
--
Mr. Donut



FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5
reply to TBBroadband

Re: "there are all of these special rules that apply."

said by TBBroadband:

Aka- we we couldn't get anything bent for us like we did for the build.

But the taxes and service deployment should be easy. Especially since they have a CLEC on board for GoogleVoice and for Google411.

And this little whine by Google is bogus:
quote:
The complications of calculating two different tax rates for Missouri and Kansas
Google already has to deal with varying tax rates around the country for cellphone devices they sell and for Google Apps. Google should just have said what they meant - they didn't want to staff the customer service positions needed to deal with complaining telephone users.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.

TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

That as well.

Although a true but if Google was smart from the start, they'd hire an outside call center that would know what they're doing. Instead of trying it themselves. That is what is going to hurt them long term, not having a customer service center that can actually trouble-shoot and provide answers to something that does NOT work instead of saying "please visit us online at: help.google.com/fiber.

The interesting thing though; they already have to deal with the two different taxes for their cable network. So why not add 2 more. Would be easy enough to program the billing system to do that. But wait, I forgot that involves someone that knows what they are doing.



buddahbless

join:2005-03-21
Premium
Reviews:
·AT&T DSL Service
reply to pkorx8

Re: doesn't stop anyone

Exactly As the first thing I thought of was one word... OBIHAI !

for those who dont know... »www.newegg.com/Product/Product.a···-NA-_-NA

Ive been using this with google voice for quite some time and it has not failed me yet.

Interesting story, An old friend did once say to me in a conversation... "will it does not have 911 service!" As he was on Vonage and had that included and a vonage sales rep used that as a ploy to keep him as a customer as he was debating switching to google voice. I just replied.. "well everyone in my household has a cell phone with 911 service and most have the GPS enables so hypothetically they can pinpoint where we are without even needing to tell the operator a physical address, so I think were covered." I then replied.."does not everyone in your house hold own a cell phone as well?"
Needless to say on his fixed income He soon started saving $25 plus taxes a month.

However to each his own if you dont want Google voice because theres no 911 theres always Nettalk ( which I previously used) Magicjack ( had them before nettalk), & etc...


TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath
reply to Cheese

Re: Goverment and thier Rules....

The reason is Google couldn't get the rules bent and had to deal with taxes. And then add customer service on top of it. You can bet if someone was treated the way Nexus customers were/are treated that Google would have some issues with Voice customers. Something Google does NOT want to deal with.


TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath
reply to buddahbless

Re: doesn't stop anyone

Although more than 98% of 911 call centers - including major metro areas- do NOT have GPS tracking on cell phones. They can see your number but not your location. To obtain that location would take time and some man work with the phone companies. And then you don't even get an address, you get an "area" off the cell tower.



Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1
reply to TBBroadband

Re: Goverment and thier Rules....

Proof of this claim? Regardless, the rules and regulations in place, they hinder smaller companies from competing, that was my point.



buddahbless

join:2005-03-21
Premium
Reviews:
·AT&T DSL Service
reply to FFH

Re: "there are all of these special rules that apply."

Ill give you that the excuse was bogus, but there are already work around items that would make this dedicated service pointless and an extra cost that can be worked around. So google decided to not join in with paying more taxes to uncle sam and his local friends for 911 service, for those that truly want google voice at home as a landline A easy google search for "google voice adapter" will provide everything you need on page one!


silbaco
Premium
join:2009-08-03
USA
reply to TBBroadband

said by TBBroadband:

That as well.

Although a true but if Google was smart from the start, they'd hire an outside call center that would know what they're doing. Instead of trying it themselves. That is what is going to hurt them long term, not having a customer service center that can actually trouble-shoot and provide answers to something that does NOT work instead of saying "please visit us online at: help.google.com/fiber.

The interesting thing though; they already have to deal with the two different taxes for their cable network. So why not add 2 more. Would be easy enough to program the billing system to do that. But wait, I forgot that involves someone that knows what they are doing.

Can't hire a call center and still be able to provide free internet/dirt-cheap service and be able to turn a profit. Google wants to stick it to the telcos, not offer customer service.


buddahbless

join:2005-03-21
Premium
Reviews:
·AT&T DSL Service
reply to TBBroadband

Re: doesn't stop anyone

Not Really because Ive had them pin point my area before when an accident happened to a vehicle traveling in front of me that hit a dear on a empty highway, it did not take them more than a few minutes( 10 mins +/-) thats with calling my cell provider, I knew what road I was on but had no idea how far In I was on it. Now its not as fast as having a physical address pop up on the 911 operators screen when theres a home emergency but they are still able to find you rather quickly if needs be. Also if your at home I'd hope you know your own address anyway to give to A 911 operator ( exception to small children) in case of an emergency. It really depends on what system is in use in what part of the country and "area" pin pointed me down to with in 500 yards in the case I spoke of.


travelguy

join:1999-09-03
Santa Fe, NM
reply to buddahbless

I use an ObiHai device with Google Voice for free outbound calls, a Google Voice local number forwarded to a free Callcentric DID for inbound calls, and a $1.50/month Callcentric 911 service.

Aside from a short period of Sandy induced disruption, it works very well.



ArrayList
netbus developer
Premium
join:2005-03-19
Evanston, IL
reply to Donut

Re: Who gives a shit

but so many on here love to bitch about regulations and how they are bad.



Toguro

join:2003-10-23
Chicago, IL
reply to Cheese

Re: Goverment and thier Rules....

Google small


xenophon

join:2007-09-17
reply to LightS

Re: At least they're honest

Google should just buy Ooma, which already has the regulatory/tax thing figured out and billing in place. Ooma already has options to tie into Google Voice. I use it and is a pretty good service - Google could beef it up even more even for non-Gfiber customers, and use Ooma to boost Google Voice service.


xenophon

join:2007-09-17
reply to Donut

Re: Who gives a shit

Yeah, I already use Ooma and will continue to when getting GFiber next year. More and more households use cellphone only anyway.


tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

done and done

Google already offers basic voip service through google talk and 3rd party hardware.. and if you want the full paid versions there are plenty of vendors from ooma, to magic jack, to nettalk which offer hardware solutions for pennies on the dollar w/ e911 services.

backup is ANY cellphone, with service or not..



JasonOD

@comcast.net
reply to FFH

Re: "there are all of these special rules that apply."

said by FFH:

And this little whine by Google is bogus:

quote:
The complications of calculating two different tax rates for Missouri and Kansas

I think google was referring to the line item municipal tax on phone service, which vary widely, and are a can of worms (granted google fiber is in what, two municipalities).

Kamus

join:2011-01-27
El Paso, TX

Don't care.

I don't care for their phone services and i don't care for their TV services one bit.
Their connection with no restrictions is exactly about that. It's so fast that you don't need any of the "old ways" of communicating or using media.


ShellMMG

join:2009-04-16
Grass Lake, MI
Reviews:
·Frontier Communi..

Still work to be done?

I'd jump at the chance for Google fiber. Any time, any place, any way, almost any price.

Several years ago my young daughter and I were involved in a car accident. I was hit on the drivers' side by an older gentleman who was from another state and didn't know the roads, and fortunately none of us were hurt. I had a cell phone and called 911...

...and got the county Prosecutor himself.

He asked me why didn't I dial 911 and sounded pretty shocked when I told him I did! He was quick to help and I don't know if the switching problem was with their office or the network.


brianiscool

join:2000-08-16
Tampa, FL
kudos:1

Google Talk?

Why can they not provide Google Talk ?



Oh_No
Trogglus normalus

join:2011-05-21
Chicago, IL
reply to FFH

Re: "there are all of these special rules that apply."

Yeah it is not worth the hassle to be a landline.
I guess the issue is when you position yourself as a landline instead of voip (even though its all the same thing) you become on the radar of politicians who fight for seniors.
Its not worth fighting politicians over some grandma somewhere not being able to make a phone call.

I would also say they know the home phone is dead and its a break even effort not a profitable one. Even ATT has already started to offer only cell to landline hook up in many areas.
Also, they have google voice which you can use for phone calls if you want for free.



Oh_No
Trogglus normalus

join:2011-05-21
Chicago, IL
reply to brianiscool

Re: Google Talk?

They have google voice right now you can use for phone service for free.



jfleni

@bhn.net
reply to buddahbless

Re: doesn't stop anyone

There are dozens, if not scores, of places to get very reasonable IP telephone service. Only an IP telephone (about $25 and up) connected directly to the router or computer is needed. This avoids conversion from old analog phones, and their crappy audio.

Google surely knows this; they should publish a list of companies that offer this service. Eventually somebody else will if they don't.



fifty nine

join:2002-09-25
Sussex, NJ
kudos:2
reply to brianiscool

Re: Google Talk?

said by brianiscool:

Why can they not provide Google Talk ?

They can. Use your computer.

TBBroadband

join:2012-10-26
Fremont, OH
reply to xenophon

Re: At least they're honest

Google has the ability to move into the voice market very easily. They choose NOT to. Why? customer service.