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Comments on news posted 2013-02-15 11:40:47: Back in 2011 the FCC began collecting real-world user broadband data from customized routers, then issuing reports on which ISPs were failing to deliver advertised speeds. ..

page: 1 · 2

AnonFTW

@reliablehosting.com

Ummm, wat?

A satellite provider has the best ratio?

Heh213

join:2012-06-16

Re: Ummm, wat?

If I recall correctly during a video with engadget or someone similar Viasat was demonstrating Exede and mentioned that they actually setup the speeds a bit higher than advertised.

I've gotten around 2MB/s (roughly 16mbps) downloads during the free period on Exede 12 (12mbps service) when visiting someone with it.

Forsaken77

@optonline.net

Re: Ummm, wat?

Viasats speeds may be higher than advertised, but the speed in general isn't all that high. Well I guess its high to arcaic dsl speed, but compared to cable or fios it isn't anything to shake a stick at.

skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2
Under promise, not so quite underperform.

Karl Bode
News Guy
join:2000-03-02
kudos:44

Re: Ummm, wat?

Will be interesting to see if they can maintain those numbers as capacity dries up. Also the FCC really should note those usage caps...

Meanwhile HughesNet Gen4 service is AWOL, as many users here struggle to get 1 Mbps on a good day from a "next gen" service.
devnuller

join:2006-06-10
Cambridge, MA

1 edit

Re: Ummm, wat?

said by Karl Bode:

Will be interesting to see if they can maintain those numbers as capacity dries up. Also the FCC really should note those usage caps...

I think they do note that in the consumption area of the report
floydb1982

join:2004-08-25
Kent, WA
Reviews:
·Comcast
·Clearwire Wireless
Yes Comcast is giving me all the 35Mbps/5Mbps coax cable speeds I am paying for. Beside that I can't wait untill Comcast upgrades there network and doubles thee connection speeds at no extra cost.

drew
Radiant
Premium
join:2002-07-10
Port Orchard, WA
kudos:6

Since when...?

Do ISPs promise bandwidth speeds.

As far as I'm aware, they all throw "up to" in 2pt font next to the number. That's how my ISP gets to feel righteous about the sub-1mbps peak-time performance.

I do have to ask, though... considering the lack of competition in any number of markets, how does the FCC "naming and shaming" these providers actually result in increased performance?
--
flickr | 'Cause I've been waiting, all my life just waiting
For you to shine, shine your light on me

NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC

Re: Since when...?

said by drew:

Do ISPs promise bandwidth speeds.

AT&T does a very good job of getting a customer modem to sync to the tier; but their small print specifies that they are selling sync (say, 3008 kbps) not throughput (typically 2,500 kbps for 3008 sync).

As far as I'm aware, they all throw "up to" in 2pt font next to the number.

AT&T specifies minimum speeds for their tiers, as well. My ISP advertises "up to"; but with a caveat regarding distance. They don't sell by tier, and they will bust their butt to get a reasonable DSL sync rate for the length of the loop.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
bitbang3r

join:2011-08-25
Hollywood, FL

Re: Since when...?

In South Florida, AT&T (U-verse) has been VERY consistently good for me. I have Max Turbo (24mbps down, 3mbps up).

In the interest of full disclosure, I had to REALLY kick, scream, and throw tantrums to get it... and they tried their hardest to not let me have my way... but it's been awesome ever since the day they finally got everything working. I can go to speedtest.net almost anytime and get at least 23.8mbps down and 2.85mbps up without even trying, as long as there isn't more than one active video stream at that moment (with two streams, the download speeds fall to around 19-20mbps).

My experience has been that AT&T/U-verse bandwidth is real, and backed by solid backhaul & tier-1 connectivity to the rest of the world... in stark contrast to Comcast, who's blisteringly fast as long as you don't leave their local network, but falls flat on its face the moment you try connecting to a server in Taipei or London through a VPN... and their domestic connectivity to non-Comcast networks wasn't much to brag about, either.

The one thing AT&T gets nailed for is the fact that with U-verse, your TV streams eat into your internet connectivity unless you either have a slow internet package, or you're on their 32/5 profile and don't watch a lot of TV. But within the technical constraints imposed by VDSL2, everything I've seen has been pretty solid and good.

cb14

join:2013-02-04
Miami Beach, FL

Re: Since when...?

I am getting about 12 down and 1.5 up from advertised 18 down, but it's not too bad.At least not as ridiculously expensive as Concast.
That u verse gateway is horrible though.
davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:3
Cablevision seemed to respond to the first report in a significant manner. I read that they really did not do much actual work to accomplish that feat. They looked at the traffic management equipment and algorithms in use. The analysis showed they were out of date with the equipment upgrades they had accomplished over the years. Unleash the network by changing traffic management and your performance goes up.

Jon8

@myvzw.com
FCC is correct in not letting the fine print disclaim anything the bold print claims. Clear speed claims have been made.

aciddrink

join:2000-08-26

Notice:

Many of the companies that come close to or exceed "100%" are also the companies that manipulate speed tests with speed bursting.

Darknessfall
Premium
join:2012-08-17
kudos:8
Reviews:
·Frontier Communi..
·Comcast
·AT&T U-Verse

Re: Notice:

said by aciddrink:

Many of the companies that come close to or exceed "100%" are also the companies that manipulate speed tests with speed bursting.

It's graphing sustained speed.

tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast
If you read the report you would see this is based on the data from the "Sam Knows" whiteboxes in consumer homes and not providers tests.
The sam knows boxes do record the burst speed, and also the shaped speeds this report is based on.
SpeedBoost was not a factor.
Being a samknows tester , I know I consistently meet or exceed my advertised speed 99%+ of the time and am very close the other 36 or so hours per YEAR. That exceeds my expectations.

I don't believe most/any of the providers are attempting to manipulate the data or collection process, but it would be interesting to see a comparison of their in house tests VS what these test show.
JTR

join:2012-05-19
Carbondale, IL
Reviews:
·Mediacom

Re: Notice:

Do you have any idea how much extra data one of those SamKnows boxes uses every month? I've considered signing up as a volunteer, but I'm going to be forced onto a cap by Mediacom sooner or later (currently grandfathered in as unlimited) and might not have a huge amount of data to spare for testing.

(I suppose I could also just write a script to do it myself, but I'm still curious about SamKnows)

Thanks in advance!

ArrayList
DevOps
Premium
join:2005-03-19
Brighton, MA

Re: Notice:

it ranges from 10gb to 20gb from my experience. not much.

tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5

Re: Notice:

And if you tell them it's a problem they will put it in "limited reporting" mode = less tests/off peak= still worth knowing and reporting.
dfxmatt

join:2007-08-21
Evanston, IL
As much as I think every company delivers like crap, the issue is how they track specific areas. Not how they measure the speed. They haven't even gotten to a good method of determining how to define an area properly.
majortom1029

join:2006-10-19
Lindenhurst, NY
kudos:1
Cablevision does not speedboost and neither does Verizon. They both over provision the speeds so that you get a little more then advertised.

Cthen
Premium
join:2004-08-01
Detroit, MI

Woohoo!

They are going to shame them! That is so going to do.....hhhmmm......well.....uuhhmm.....nothing!
--
"I like to refer to myself as an Adult Film Efficienato." - Stuart Bondek

Karl Bode
News Guy
join:2000-03-02
kudos:44

Re: Woohoo!

It did improve the performance of Cablevision, Mediacom and Frontier Communications, though I'm sure that your mileage may vary depending on location.

FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5

Depends on location

Comcast has always delivered more than promised SUSTAINED speeds at my house for over 10 yrs. Your mileage may vary.
cferro

join:2003-07-27
Jersey City, NJ

Re: Depends on location

Comcast does deliver the speed, but things can be a little confusing for customers. Many people do not know how fast "blast" service is in their area for example. I think the company charges a lot for HSI service.
ke4pym
Premium
join:2004-07-24
Charlotte, NC

Why, yes, yes it does.

SamKnows consistently reports that I'm getting more bandwidth than I'm paying for.

Not much. A megabit here, a megabit there.

Metatron2008
Premium
join:2008-09-02
united state

At&t and windstream...

The two companies that are bribing our state politicians are also the two lowest performers...

Karl Bode
News Guy
join:2000-03-02
kudos:44

Re: At&t and windstream...

Funny how that works, ain't it?

Metatron2008
Premium
join:2008-09-02
united state

1 recommendation

Re: At&t and windstream...

Yeah, it's almost like, they spend all their upgrade money on executive pay, lobby money, and lawyers...

Camaro
Question everything
Premium
join:2008-04-05
Westfield, MA
kudos:1

Re: At&t and windstream...

Lie's you speak of, Lie's.

Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
Windstream 80% ???? I am lucky to get 50% during peak, and goes as low as 20% most evenings. Someone is lying.

Twaddle

@sbcglobal.net
Ditto for me! Yet our elected officials still do NOTHING!! JUst tells me the pimping of the elected whores is working well in America
devnuller

join:2006-06-10
Cambridge, MA

1 recommendation

Truth in Advertising

Click for full size
This graph in the report tells a lot. Which providers are offering a consistent, sustained, advertised speed across their customer base. It removes things like:

• Burst/Powerboost
• Time of day averages
• Geographies / where you live
• Specific product benefits (Except for FiOS)

The peak ToD is most interesting to watch and see how well ISPs manage capacity at peak time of day.

Twaddle

@sbcglobal.net

Re: Truth in Advertising

These test results show Charter Cable delivering quite well but I read that their service is horrible, unreliable with numerous outages plus endless surcharges. Confusing as to how they can achieve these results with their performance. anyone out there have Charter in the Asheville, NC area who can attest to the validity of this report?

28619103
Premium
join:2009-03-01
21435

Re: Truth in Advertising

Said the competitor from AT&T

You can also compare and contrast with: »www.netindex.com

acadiel
Press fire to begin
Premium
join:2002-06-22
Lakeland, FL
kudos:2

Speaking of this....

I've had my unit connected just over two years now. How long are they going to make me keep it connected for?


•••

BillKula

@verizon.com

Fiber: Good for your health and your home network

Bill Kula here with Verizon PR.

Verizon’s blog and official statement about the FCC broadband performance test can be accessed here: »newscenter.verizon.com/residenti ··· ce-test/

“As the FCC report showed, every FiOS Internet speed tier delivered more than 100 percent of its advertised and sustained download performance during peak Internet usage periods, differentiating FiOS Internet from most cable company competitors.

“The FCC’s findings reaffirm the results from the past two FCC broadband performance tests, which found that FiOS Internet provides blazing-fast and sustained upstream and downstream speeds as well as low latency even during the peak Internet usage time periods of 7 p.m. to 11 p.m. local time.

“FiOS Quantum speeds of 50 Mbps or higher will increasingly become what most of our customers use because it provides capacity a step above competing services, as households add and use more Internet-connected tablets, laptops, video game consoles, smart TVs, Blu-ray players, streaming video services and smartphones.

“While the number of Internet-connected devices grows, so too does the amount of time that consumers use those devices simultaneously, boosting their demand for not only fast downloads and uploads but also consistent and reliable performance at all times of the day. Consistently faster Internet service helps consumers get more value from all the Internet-connected devices they’re using.”

Trimline
Premium
join:2004-10-24
Windermere, FL

Re: Fiber: Good for your health and your home network

Problem is, your foot print is way small. Verizon needs to start investing again and take the entire market. Period.

No FIOS in Orlando.... just some areas of Tampa.
slopoke

join:2012-05-20
London, OH
Reviews:
·Frontier Communi..

Frontier Communications (Ohio)

When Frontier moved in here after Verizon left, things got increasingly better. I only pay for 3 to 5 Mbs so We run anywhere from 2.5 M's to 4.5-5M's off peak. Quite steady. But when the school busses let out the animals.....? Nose dive to 1.5 M's. It's been down twice in two years, (when some dum a$$ cuts a cable with a backhoe somewhere) So for rural with only TW and Frontier, it's a good average 3Mbs DSL or the big buck cable that shuts down almost daily at 15 Mbs. At what our bundle costs ($62.00 incl taxes and full phone apps) we get what pretty much they claim.
--
Just Me and My Acer. And a bag of chips.
evmoy15

join:2013-01-31
Federal Way, WA
Reviews:
·CenturyLink

Glad to have some concrete evidence

I'm pretty glad the FCC has started these reports. I know it's helped out my friends on Frontier DSL, and I'm glad it gives consumers a way to see who's over/underperforming.

Now just give it a week or two and AT&T will be trying to shut this down.

jfleni

@bhn.net

What averages never show.

These reports and graphs are very good and helpful, but never shown is the dismal result of sudden internet disappearances from 30 seconds up to 8-10 minutes at random times for random reasons; shamoo or mickey-money or the ball game apparently takes precedence. Usually, it will return of its own accord, indicating good equipment at both ends, but sometimes only after a reboot.

An occasional problem like this is just bad luck, but when the network (Bright-house) vanishes frequently or even daily, often after business hours, the isp is not delivering what it promises to its customers.

JuanValdez

@qwest.net

Hughes Gen4

BAHAHAHAHA! As I am reading this article, there is a banner ad at the top of this page for Hughes Gen4!
BiggA
Premium
join:2005-11-23
EARTH

Comcast usually does

25/4 within a few hundred kbps. They used to do a 10% over-provision, which was nice.

mooch
No Booing Allowed

join:2001-11-11
Dublin, OH
Reviews:
·Embarq Now Centu..

Centurylink/Qwest DSL not delivering advertised speeds

Based on my own experience with Centurylink's inconsistent DSL service, it doesn't surprise me to see Centurylink and Qwest DSL service being slower than most of it's competitors and not delivering the speeds that customers are paying for.

I highly doubt these FCC reports will shame Centurylink into doing anything to improve their DSL service but at least it reinforces what I already knew.
floydb1982

join:2004-08-25
Kent, WA
Reviews:
·Comcast
·Clearwire Wireless

2 edits

Re: Centurylink/Qwest DSL not delivering advertised speeds

If you can get cox cable broadband service then switch to it because you get way faster speeds than you'll ever get with Centurylink DSL broadband. As I understand it the farther you live from the telephone central office the slower your speeds get. because DSL can travel threw the telephone line 18,000 feet or 3 miles before the signal becomes to degraded. I can't get ADSL because at the time the Qwest tecn dud said that the line to my house was 22,500 feet and they only serviced the ADSL upto 15,000 feet. What speeds are you getting with Centurylink ADSL??? I am getting 35Mbps/5Mbps threw Comcast's coax cable lines.

IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1

Once they ditch PowerBoost

Once they ditch PowerBoost, we can tell if they are delivering promised speeds. I have the Blast 50/10 on Comcast and it peaks to 70 or so downstream so its the PowerBoost that is faking the speed tests. And this is on Comcast's own speed test.
FactChecker
Premium
join:2008-06-03

Re: Once they ditch PowerBoost

The report shows the speed w/o powerboost
thedragonmas

join:2007-12-28
Albany, GA
kudos:1

Re: Once they ditch PowerBoost

said by FactChecker:

The report shows the speed w/o powerboost

funny, when i had the 20/2 service from my isp, the samknows reports consistently showed my service much much higher. the "time out" isnt long enough

somms

join:2003-07-28
Salt Lake City, UT

XMission no issue



Good here...
puddleglum

join:2012-12-23

Re: XMission no issue

That's only because you are lucky enough to get Utopia!!! If you are stuck going through CenturyLink's old, oxidized copper like me, you'd be lucky to get 1/100th that speed.

IowaMan
Premium
join:2008-08-21
Grinnell, IA
Reviews:
·Mediacom
I'd **** myself with those kind of speeds


I'm not THAT bad off but damn!

Twaddle

@sbcglobal.net

No news -Move on

Until the FCC is given the power/authority to fine enforce or require ANYTHING form the telcos regarding Internet all this is nothing but a "smoke up your ass" shell game to deflect any real investigation into what's going on. Right now the FCC is solidly in the back pocket of the big telcos and they are not going to stop their endless rate surcharges, failure to deliver or customer abandonment. (Too much profit to be made and too many pay-offs in the wings )
What is needed is equitable regulation of the industry so that both the consumer gets a real 21st century Internet experience and the telcos can make "some" money. Naturally that won't happen (as the current airline industry can attest to) and the American consumer is left out in the wild, staked out like some goat. I don't expect ANYTHING to change with the HSI/TV/PHONE industry except MORE increases in total cost dollars paid and less and less delivery/service and support.

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ

EZ to deliver 1kbs up to 100tBs.

I'm stuck on DSL FOREVER; I'll be PC and say no more.

Verizon's advertised speed for the cheetah DSL is
quote:
High Speed Internet Enhanced
1.1 to 15 Mbps, 768 Kbps Upload
I'm on a super secret super-charged cheetah plan.