 quetwoThat VoIP GuyPremium
join:2004-09-04
East Lansing, MI | The laws... In a "one-party" state, as long as one side authorizes the recording of the conversation, then you are good to go. If you ASK to authorize the recording and they deny it, then you lose that legal ground...
In a "two-party" state, both sides need to agree to record the conversation. |
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 phxmarkWhat Country Are We Living In?
join:2000-12-27
Glendale, AZ | Excellent Parody Site It probably won't be up much longer, but it is hilarious. I think more parody sites need to pop up for all companies that do not serve their customers properly.
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High speed is dangerous. Too many MP3s, not enough time. |
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 MxxCon
join:1999-11-19
Brooklyn, NY | reply to quetwo
Re: The laws... I don't think that's accurate.
If the other party denies that, you can still record it because you have your own authorization. As long as 1 party authorizes it, it's fine. It's not that if anybody refuses that you can't record it.
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[Sig removed by Administrator: signature can not exceed 20GB] |
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MxxCon
join:1999-11-19
Brooklyn, NY | reply to phxmark
Re: Excellent Parody Site Then we would run out of domain names  |
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Reviews:
 ·Insight Communic..
| Actualy When they use that "This call may be recorded for quality assurance" Or that "this call is recorded variant" that is TWC giving a blanket authorization for both sides in recording, as you can not opt out of them not recording the call, if you try they will tell you they cant turn it off. So don't even bother to ask, just get that announcement they use on the recording. |
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| reply to phxmark
Re: Excellent Parody Site said by phxmark:It probably won't be up much longer, but it is hilarious. I think more parody sites need to pop up for all companies that do not serve their customers properly. I'm afraid you're right. Their web host has already disclosed the name of the person who owns the domain so that they can be harassed by Time Warner legal team. Also, the video that they posted on YouTube has been deleted and the entire account has been suspended, as has their Twitter account.
If whoever put this site up refuses to take it down and Time Warner sues them for libel/slander, who is the burden of proof on? Does TW have to prove that what was put up on the website is false or does the owner of the website have to prove that TW service does indeed suck donkey's balls?
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Ask me no questions, and I'll tell you no lies.
A MESSAGE to the RIAA and the MPAA: You shouldn't wound what you can't kill.
If the opposite of pro is con, then the opposite of progress is Congress. |
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| reply to MxxCon
Re: The laws... That is 100% correct. It means a third party cannot record a 2 party call, i.e the cops without a warrant.
Depending on where the TWC call center is, the rep may have been correct, although the customer could also refuse to be recorded, but then they would not be able to speak to a CSR. Catch 22 |
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Reviews:
·RoadRunner Cable
 ·AT&T U-Verse
 ·VOIPo
| reply to OSUGoose
Re: Actualy said by OSUGoose:When they use that "This call may be recorded for quality assurance" Or that "this call is recorded variant" that is TWC giving a blanket authorization for both sides in recording, as you can not opt out of them not recording the call, if you try they will tell you they cant turn it off. So don't even bother to ask, just get that announcement they use on the recording.
This is not true in California. |
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| Actually the reason for that recorded message is because of California, it serves as the legal notification that the company is recording, if you don't want to be recorded don't complete the call, by completing the call you consent, per the FCC. |
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Mr Matt
join:2008-01-29
Eustis, FL
kudos:1 Reviews:
 ·CenturyLink
·Comcast
·Embarq Now Centu..
| reply to quetwo
Re: The laws... Here in Florida both parties must give permission to record a telephone call. If the called parties initial greeting states: "This call may be monitored or recorded for quality assurance purposes." Then by continuing the call the caller has granted the right to the called party to record the conversation, it also gives the caller the right to record the call without further notice. The caller has a right to ask the customer service representative not to record the call but no one ever does.
This matter came up in the late 90's when a CSR of a competitive ISP gave a customer incorrect instructions on how to install their Netscape Navigator browser. As a result of the CSR's incompetence the customers operating system was completely corrupted. The customer sued the ISP to recover the cost to have the computer repaired. The ISP's management claimed that the call was recorded by the customer illegally.
The ISP lost because the customer recorded the entire call which included the touch tone number they dialed and the initial announcement that that the call may be recorded by the ISP. The position of the court was that denying the caller the right to record the call was the same as if the ISP asked the caller to sign a contract and then refuse to give them a copy of the contract they just signed. The ISP had to pay the customers repair cost which at the time was several hundred dollars. |
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dra6o0n
join:2011-08-15
Mississauga, ON | reply to Pirate515
Re: Excellent Parody Site For each site a company takes down, another three emerges from the ground. |
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 LinklistPremium
join:2002-03-03
Williamstown, NJ
kudos:5 | reply to phxmark
said by phxmark:It probably won't be up much longer, but it is hilarious. I think more parody sites need to pop up for all companies that do not serve their customers properly.
The content, as a parody, probably would withstand any lawsuits. But using a domain name of twccustomerservice.com will probably be challenged by TWC and be taken away from the parody site. |
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KearnstdElf WizardPremium
join:2002-01-22
Mullica Hill, NJ | reply to quetwo
Re: The laws... But whos laws matter?
As in if the call originates from a 1 party state but terminates to a call center in a two party state whos laws take effect?
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[65 Arcanist]Filan(High Elf) Zone: Broadband Reports |
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| cable maffiaa got mad
waaaaaa from TWC maffiaa |
»twccustomerservice.com/Don_t_Mak···TWC.html
Time Warner maffiaa cable is basing all the legal threats on trademarks and copyrights and "this name is close enough to ours so we is gonna steal all your domains and bankrupt you because we time warner cable can".
Proper recording for court evidence for the company or customer needs no permission. One side records and no need to tell(at least in Canada) about the recording. But the corporation will still refuse to release any recordings unless threatened by the courts or people who know exactly what laws there are in each region.
Never tell customer support you are recording, as they will hangup.
Never be threatened with 'violation of wiretapping laws' as they do not apply, as you are one party and you need evidence for court. Some companies will actually edit the recording before it gets anywhere near court(can't find the link).
Consumers are ignorant and the corporations luv it sweeties.
Telephone laws..
»en.wikipedia.org/wiki/Telephone_···ing_laws |
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axus
join:2001-06-18
Washington, DC | reply to Mr Matt
Re: The laws... Wait a moment.. what if the caller had set the phone down and didn't here the message about recording? I know that if I started telling things to "customer service" after I called, probably nobody heard me. Maybe they recorded it, though  |
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 DC DSLThere's a reason I'm Command.Premium
join:2000-07-30
Washington, DC
kudos:2 | Well, Goll-lee! And I used to think that Manhattan Cable was pathetic and sucked big, green, donkey tallywhackers! |
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OwlSaverOwlSaverPremium
join:2005-01-30
Berwyn, PA Reviews:
·Verizon FiOS
| Can I Record all CSR Calls? So, can I record all CSR calls if I give notice that I am recording and get their message that 'this message may be recorded' on my tape? I would say something like:
I may record this call for future legal action.
I wonder how many hang ups I would get. |
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Reviews:
·AT&T DSL Service
| reply to Hello112
Re: The laws... If you call a number, and you get a message like "calls recorded" before the rep answers, you can record that call because they are. They have given you notice and that notice also goes for them.
Just be sure you record the message "calls recorded" and you do not have to notify the rep after that, they know their calls are recorded. |
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etaadmin
join:2002-01-17
Dallas, TX
kudos:1 | Yes, TWC/TWI can do a lot worse Somebody (telcos wink, wink) must be felling the pressure as all these cable (TWC in this case) videos continue to pop up.
90% of all those 'interviewed' look like homeless, poor or people saying 'WTF what is timewarner?' these people can't afford or don't even have a TV. The real TWC subscribers inside TWC's office didn't even acknowledged those two nut-cases making a scene yelling F%^k you to every one inside the office.
I know TWC can do a lot worse considering that (in my case) they are doing a good job.
1. How many times I loose connection due to malfunctions? Answer: One time every two years.
2. How good is customer service? Don't know, never had to talk to them.
3. How can TWC/TWI do a worse job? By giving me 18Mbps instead of the 75Mbps I currently have.
My only real complain is price but this is true for the whole industry. |
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 morboComplete Your Transaction
join:2002-01-22
00000 | reply to Kearnstd
Re: The laws... Most likely the more restrictive law. |
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