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Comments on news posted 2013-08-08 13:03:55: Last summer, Mediacom started imposing usage caps ranging from 150 GB to 999 GB while charging users $10 per each additional 50 GB consumed. Initially, these metered plans were only forced on new users or users migrating to new plans. ..

page: 1 · 2 · 3 · next

Klarth

join:2005-09-16
Oronogo, MO
Reviews:
·Mediacom

1 recommendation

Mediacom

I think you're giving them too much credit. Shortly after the e-mail notifications started rolling in, the thread popped up here and numerous on Mediacom's support forums. It took a while for their social media team to have their talking points regurgitated to them, but they now include the "This doesn't affect 97% of users" line, showing they went with the approach of claiming if you happen to use Netflix, Hulu, etc instead of Mediacom's content, you're the anomaly.

Additionally, since Mediacom's infrastructure is so underdeveloped in areas, if you can't get their Ultra tier, you are stuck with a much more restrictive cap.

The final gem on the top of this change is that you have to sign up for a separate e-mail address with Mediacom to even view your usage, and so far even know they are making this change (though they have stated they will send snail mail letters at some point). The account that you use to view/pay your bill online is not connected to viewing the meter.

GLIMMER

join:2004-01-17
Fisher, IL
and att is not there biggest rival. its frontier in most areas

Os

join:2011-01-26
US
Reviews:
·Comcast

CenturyLink

CenturyLink is the telco in most of IA (former Qwest). Mediacom owns IA.

Mediacom might be the worst of all the cable companies. Pathetic TV offerings with metered billing. For all the problems with Atlantic Broadband here with their TV, at least they're not metering their customers. Yet.


Karl Bode
News Guy
join:2000-03-02
kudos:39
reply to Klarth

Re: Mediacom

I think you're giving them too much credit. Shortly after the e-mail notifications started rolling in, the thread popped up here and numerous on Mediacom's support forums. It took a while for their social media team to have their talking points regurgitated to them, but they now include the "This doesn't affect 97% of users" line, showing they went with the approach of claiming if you happen to use Netflix, Hulu, etc instead of Mediacom's content, you're the anomaly.

Don't get me wrong, I still think their justifications are crap, they're just slightly less crap than other justifications I've seen, where the carrier insists that paying more "improves your customer experience," or trots out the congestion bogeyman even though the industry itself has admitted congestion isn't an issue and isn't why they're doing this.

Klarth

join:2005-09-16
Oronogo, MO
Reviews:
·Mediacom
I'm afraid it looks like they have that spell in their deck as well...

»Re: 250gb limit

I really hope we can at least expose them for this behavior, like I said in the other thread, I doubt they even feel shame at this point. Around here someone that actually utilizes a broadband connection has to deal with the realities of rural cable companies. Even companies like CableOne and Cox have backed off on these caps, but now Mediacom is going the wrong direction.

Chubbysumo

join:2009-12-01
Superior, WI
Reviews:
·Charter
reply to GLIMMER
said by GLIMMER:

its frontier in most areas

In most areas, it depends on whos there. Here, they have 2 areas of service, and one of them has CenturyLink, and the other has Centurylink(labeled Qwest). No one has even heard of AT&T or Verizon DSL up here, and is only familiar with their Wireless services. everyone has heard about how mediacom is the shittiest company around tho.


88615298
Premium
join:2004-07-28
West Tenness

999 GB more than enough

While no caps would be best if one is seriously griping about "only" having 999 GB then perhaps going outside every once in a while would do them good. And their caps for lower speeds are better than what other ISPs with caps offer. Charter gives you 500 GB for their 100 Mbps tier and 250 GB for their 30 Mbps tier. People on still on their grandfathered 15 Mbps or 3 Mbps plans have a 100 GB cap.

bn1221

join:2009-04-29
Cortland, NY
reply to Klarth

Re: Mediacom

3mbit for 28 a month isn't overly bad and 150 GB isn't so rotten for mid range use as long as you stay with SD video
Expand your moderator at work


Karl Bode
News Guy
join:2000-03-02
kudos:39

1 recommendation

reply to Klarth

Re: Mediacom

Too bad. Never mind then, I'll edit the piece, thanks. Socking customers with these hikes is one thing, but insulting customer intelligence just adds insult to injury.

iansltx

join:2007-02-19
Austin, TX
kudos:2
Reviews:
·Time Warner Cable
·Verizon Online DSL
·Comcast
reply to Karl Bode
...and their tier caps actually scale up with price in a reasonable fashion. You may have to upgrade a tier if you use a lot of data and aren't paying a lot per month, but after 999GB you really want a business class connection anyway, and I'll bet Mediacom would be happy to sell you one.

Any way you slice it, these caps are more sensible than Comcast's various trials, Suddenlink's caps, or TWC's attempts.

tmc8080

join:2004-04-24
Brooklyn, NY

now they come for your broadband

Ready to write your politicians now?

I tend to think some municipalities are waiting to become like Detroit... give in to the special interests so much (whatever they may be) that you leave nothing but a sad state of affairs in its wake..


Iowaman5

@mchsi.com

At least there caps are better than the others.

I am on the 50 Mbps and run about 500 to 600 gigs a month. Some of the caps the other cable company's have would kill my bank account.

Klarth

join:2005-09-16
Oronogo, MO
Reviews:
·Mediacom
reply to iansltx

Re: Mediacom

I agree, for what it's worth. Personally, I don't really need a 50mbps line (but respect people who do), but like you say it's the cost you pay for the cap that you do need. I also personally think that 1TB is a reasonable cap (again, your mileage may vary). That part is OK, but the problem is when they don't offer their Ultra tier in many areas (well, that and insulting our intelligence with such transparent lies as to why they are adding caps). Though that said, like you say, there are worse companies out there, for now.

shpatb

join:2013-07-16
reply to 88615298

Re: 999 GB more than enough

Charter doesn't enforce caps in Wisconsin from what I've seen, I use over 500 gb a month and my family uses over 500 gb a month as well and have never received anything from charter. I have a lot of friends that are heavy users and never have had any cap problems either.


ITALIAN926

join:2003-08-16
kudos:2
Reviews:
·Verizon FiOS
reply to Karl Bode

Re: Mediacom

As far as caps, one day, it will be the norm for all companies. What will ISPs do when speeds are so fast, and wireless tech reaches so far, that one subscriber can open his network for his entire street? So, on this persons wifi, hes supplying IPTV / Torrents, data, and VoIP for everyone. Todays speeds are tomorrows dialup, and the ISPs wont be able to allow 1 subscriber on each street.

The only way to prevent such misuse is usage billing.

Breaking a TOS? Yea, that works real well, and good luck enforcing it.


Karl Bode
News Guy
join:2000-03-02
kudos:39

1 recommendation

reply to Klarth
Whether a cap is "reasonable" doesn't really change the fact that these companies are using a lack of competition to impose rate hikes on already pricey tiers (by global developed country standards). They can already push excessive users on to business tiers. All these caps do is encourage upselling and abuse, especially if your only competitor is a low-quality DSL provider that offers capped 3 Mbps DSL.


P Ness
You'Ve Forgotten 9-11 Already
Premium
join:2001-08-29
way way out

1 recommendation

WE have a small amount of people using what they pay for....

so we must put a stop to that
--
NO U
Expand your moderator at work

iansltx

join:2007-02-19
Austin, TX
kudos:2
reply to Karl Bode

Re: Mediacom

Well, yes.

On the bright side, they're mainly competing against providers who have DSL as their bread and butter. Which is more than can be said of the likes of Comcast in many areas (ahem, Verizon).


Iowaman5

@mchsi.com
reply to P Ness

Re: WE have a small amount of people using what they pay for....

That's what I'm saying. I pay for 999 gig's and I'm going to use what I need to use.


winsyrstrife
River City Bounce
Premium
join:2002-04-30
Brooklyn, NY

Any rollover?

On those monthly GBs the customers are paying for?


AnonMan

@comcast.net

1 recommendation

Regulation?

So because GAS and POWER and WATER get regulated because they are by usage when does internet get proper regulation to guarantee that the data is accurate?

What's to stop you from using 200GB and them saying 300GB and your cap is 250?? Monitoring it yourself is useless too because it's your word vs. them. They will claim your cheap router or firewall PC doesn't compare to the 100k equipment they use that is inaccurate.

Where does it end?
How is this any different from me opening a store, selling something for $5 and I say, well you still owe me one more $1 even though you gave me $5.. It should be just as much of a crime...

To make caps more fun, I can make your usage climb with you having nothing turned on but your modem... Just flood it with useless traffic... Like already happens on the net... It's like paying for spam text messages when you pay per msg.


88615298
Premium
join:2004-07-28
West Tenness
reply to Karl Bode

Re: Mediacom

said by Karl Bode:

Whether a cap is "reasonable" doesn't really change the fact that these companies are using a lack of competition to impose rate hikes on already pricey tiers (by global developed country standards).

Please. Look at TV. Some people have cable, TWO satellite companies and either u-verse or FiOS as options. Not to mention OTA and internet viewing. Yet good luck getting cable, satellite or U-verse/FiOS under $70 a month at regular price. So having 4 pay TV options( and the threat of cord cutting via OTA and internet viewing ) has not done a thing to lower pricing. What makes you think having more ISPs in an area would be any different?


buzz_4_20

join:2003-09-20
Limestone, ME

Nothing Higher than 999gigs...



IAMU

@iamu.org

Mediacom competition

Many of you may not be aware of the fact that Mediacom DOES face strong competition in a number of cities in Iowa. This competition comes not from CenturyLink, Frontier, or any other ILEC. It comes from municipal broadband utilities in several cities. Examples include Cedar Falls, where gigabit internet is available on their fiber-to-the-home platform; Spencer, where customers can subscribe to 100 Mbps down/ 10 Mbps up; and many others, none of which currently have caps. I would be curious to see if Mediacom will be enforcing caps in these municipal communities.


halsneb
Premium
join:2005-10-14
Osage, IA
What about Osage, Iowa. I hear they are pretty awesome for a small community!

silbaco
Premium
join:2009-08-03
USA
reply to Os

Re: CenturyLink

Centurylink is the telco in the large cities in IA, not IA in general. There are nearly 150 telcos in IA and Windstream has a very large footprint.

TBBroadband

join:2012-10-26
Fremont, OH
reply to 88615298

Re: Mediacom

It works but only in select areas with select companies.

silbaco
Premium
join:2009-08-03
USA
reply to IAMU

Re: Mediacom competition

They actually have a lot of competition in Iowa. Dozens of independent telcos are deploying ftth, nearly all uncapped. There are several munis, all uncapped. There is a cable overbuilder in Cedar Rapids, ImOn. There are even some wireless companies that offer uncapped service with 4G speeds.