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Comments on news posted 2013-11-21 14:21:39: Sprint has talked a lot about improving the customer experience after the Nextel fiasco, but judging from the latest Consumer Reports study, consumers don't appear to agree. ..


amarryat
Verizon FiOS

join:2005-05-02
Marshfield, MA

Give them some time

Remember the Softbank deal is still new. And it sounds like the guy walks the walk. I think he said he wants to make Sprint the #1 phone company in the world. This isn't Sprint/Nextel. This is "New Sprint" which is completely different.
TBBroadband

join:2012-10-26
Fremont, OH

Re: Give them some time

Same company, new face. They'll still have the same issues until someone steps up and redoes management in the US. And they still are Sprint-Nextel.

amarryat
Verizon FiOS

join:2005-05-02
Marshfield, MA

Re: Give them some time

They aren't. They are Sprint Corporation. There is no Nextel.
TBBroadband

join:2012-10-26
Fremont, OH

Re: Give them some time

They call themselves Sprint-Nextel. Call and listen to their ads on their system. Now with Sprint-Nextel and Thanks for choosing Sprint-Nextel.

amarryat
Verizon FiOS

join:2005-05-02
Marshfield, MA

Re: Give them some time

That just means they haven't updated that system. The name was changed in July and Nextel is no longer.
TBBroadband

join:2012-10-26
Fremont, OH

Re: Give them some time

The system was updated, but they're corp offices even say Sprint-Nextel. Including emails from their Executive Team say the same.

And yes, we get it that Nextel is no longer, but they still use the brand on many things is the point.

amarryat
Verizon FiOS

join:2005-05-02
Marshfield, MA

Re: Give them some time

My reply to you up above was they are not Sprint-Nextel any more. Your quote was "And they still are Sprint-Nextel". That's why I said they're not, and you just said "we get it that Nextel is no longer", so I don't understand your point now.
JerryTimes

join:2002-01-09
Roseville, MI

So annoying

I had AT&T for about ten years and changed to Sprint in 2010 due to price and the fact that Sprint gives you more. I had zero complaints until four months ago. I always had good call connections and while their internet isn't the fastest it was always constant and operational. So I got a notice that they were going to start upgrading the towers in metro Detroit and it's gotten unusable at times. Yesterday while in an area where there is always three bars or more of signal I dropped a call 9 times. I was outside. There are also areas where I have signal and my iPhone 4 says 3G, and there will be no internet at all. Yet they refuse to credit my bill.
nonymous
Premium
join:2003-09-08
Glendale, AZ

Bisbee, AZ has lte.

If Bisbee has coverage who cares about large metro areas.