Comments on news posted 2013-11-21 14:21:39: Sprint has talked a lot about improving the customer experience after the Nextel fiasco, but judging from the latest Consumer Reports study, consumers don't appear to agree. ..
Remember the Softbank deal is still new. And it sounds like the guy walks the walk. I think he said he wants to make Sprint the #1 phone company in the world. This isn't Sprint/Nextel. This is "New Sprint" which is completely different.
My reply to you up above was they are not Sprint-Nextel any more. Your quote was "And they still are Sprint-Nextel". That's why I said they're not, and you just said "we get it that Nextel is no longer", so I don't understand your point now.
I had AT&T for about ten years and changed to Sprint in 2010 due to price and the fact that Sprint gives you more. I had zero complaints until four months ago. I always had good call connections and while their internet isn't the fastest it was always constant and operational. So I got a notice that they were going to start upgrading the towers in metro Detroit and it's gotten unusable at times. Yesterday while in an area where there is always three bars or more of signal I dropped a call 9 times. I was outside. There are also areas where I have signal and my iPhone 4 says 3G, and there will be no internet at all. Yet they refuse to credit my bill.