My own metter works
Odd that my app on my cellphone and my routers usage tracking is dead on. Yet a major provider cannot get it right??? Excuse for a money grab, below line billing, dozens of other reasons to screw the cust??
Caps are a joke.
The amount of data that can be passed is already paid for, short of last mile congestion, which are much more rare these days, caps should not be implemented.
Yes technology is changing and so must hardware but the cost per GB is going down year after year and the BIG companies like AT&T and Comcast etc. well they get these connections at below wholesale, I mean like half a cent or less per GB type cheap (I know this from first hand exp.).
If you want to offer metered service in addition to traditional that's fine but how about you offer it like any other metered service? I get a big pipe and pay $3-5 a month to have it and that's it. I pay per usage after that. 300GB should cost like 10-15 bucks and you still make as$ loads of profit from it. You will also gain more customers in those that only use/want internet once in a blue moon. Do that and offer the traditional plans as is at same (or better, more fair lower) price points and you can have best of both worlds.
But no, we want to live in a greedy society. Never mind most the infrastructure has long been paid for. The only thing changing for most is the HW on the end which mind you pays for itself in the first month of operations generally also.
Nothing wrong with making money but re-invest in your company half your profit, giving the other half to yourself and greedy shareholders and you would be amazed at how much better you get. This re-investment includes not jacking prices up just because others do because you now pay 25 cents more for a re-tran contract. Trust me you can long afford to eat that for 100 years worth of rate hikes and still make crazy profit.
I'd dump them immediately
If Cox ever started charging for overages, I would cancel my internet and go another with another provider. I've been a Cox customer for over 25 years, and an HSI customer since the late 90's during the @Home days. I would have no problem going with DSL or even (god forbid) AT&T. Still, Not many to choose from by I'd still sacrifice speed to be able to tell their customer service why I'm canceling the service after so long.
Mullica Hill, NJ
This will force government regulation
The one thing COX would not want and the one thing shareholders hate is rules and having to follow them. However inaccurate meters incorrectly billing for overages will cause just that, A requirement to prove the meters are accurate.
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports
|reply to AnonMan |
To be fair hardware equipment costs aren't trivial, but the transit fees which used to dominate cost are dropping every day. So in the end HSI margins are multiple of what phone and TV are. In fact TV is the least profitable portion, so if they can substitute TV revenue with phone/internet this boosts profits. So people get disgusted, downgrade and think they are sticking it to the man, but the man makes more profit....
Operators also monetize the cable by 2 and 3 plays, so if people simply get rid of TV and Phone, costs will go up because infrastructure costs will be more focused, and delivering P2P is more expensive than in a broadcast fashion. So they get ahead of this by implementing caps....
We all know it is going that way, they just need to keep it slow because there is not enough competition to force them to innovate sufficiently or price.
Wisconsin Rapids, WI
In an attempt to save $1 in bandwidth costs, the company spend $5 handling support calls. Because of increase man-hours to handle customer complaints, they will now have to raise their prices. This will show up as a $5 customer care fee.
Thanks for using Cox, we know you didn't have a choice, so let us thank you for continuously throwing money at us.
Maybe the best way to get back at them is to make use of all of these unlimited cell minutes. Just call customer support, and let it sit on the line consuming their circuit. If enough customer do this, it will start to cost them an appreciable amount of money.
Not like you're not going to be on hold for 45 minutes anyway. Plus, you paid for that customer support. So only do this if you're a customer.
jtl999CEO of Team Classified
In the GVRD
People are wanting to do this with Shaw Cable in Canada due to throttling and node congestion.
KrKHeavy Artillery For The Little GuyPremium
|reply to KnightAR |
Re: I'd dump them immediately
Here we have a choice. Cox or U-Verse. AT&T was first with caps and overages, so can't switch to them.
When it costs less to have a human literally transport a movie from the west coast to the east coast in a box on a plane, in a train, or in a car than over a wire, you have to wonder what the hell is wrong.