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Comments on news posted 2014-02-12 14:29:24: While a lot of the focus lately has been on the dismal Netflix streaming performance on Verizon, Comcast users would apparently like you to know that their Netflix streaming experience lately has been equally abysmal. ..

page: 1 · 2 · next
ExoticFish

join:2008-08-31
Stuarts Draft, VA

4 edits

Not me

I haven't noticed any streaming issues. Shrugs

Just tested again and was streaming at 3000kbps on my computer, after buffering. My Apple TV played @ 3000kbps instantly.

Edit: Just realized my Apple TV was only 720p. Went out and bought the newer 1080 model and get 5800kbps instantly. So still, no issues for me.

YukonHawk

join:2001-01-07
Patterson, NY
Reviews:
·Comcast

Re: Not me

I had problems the other night while streaming Breaking Bad during the opening ceremonies for the Olympics. I figured there were so many people watching it that it was slowing down the network in the neighbor. The picture was freezing up but the voices were still going. First time in 2 years that's ever happened. Anyway, I'll see what happens tonight.

Ytsejamer1

join:2008-01-18
Somersworth, NH
I've not had a problem with Netflix streaming either...to my tablets, mediaPC, or my Oppo BluRay player... All look fine. Maybe once in great while do I see the quality reduce, but it's momentary.

kdwycha

join:2003-01-30
Riverview, FL
Reviews:
·Bright House

4 recommendations

Well...

I blame it on Netflix. I have poor performance using Netflix on Brighthouse (Piggybacks TWC Roadrunner for internet) and also did when I lived with mum who had Verizon FiOS.

Also had crap Netflix resolution with Bresnan Cable (now Charter) in Wyoming when I lived there a short time before I realized the perpetual winter sucked and moved back to Florida.

Amazon on the other hand provides 1080p streaming quality every time, did have a Prime account for the free trial period and never renewed since i'm not rich. I did pay for the last season of Breaking Bad om Amazon since Netflix didn't have it yet and every episode played with better audio and video quality then the Netflix episodes.

tom1

@170.99.2.x

Re: Well...

I wouldn't blame netflix. At home on my Verizon FIOS I get 235kbps all day every day, at work just a few miles down the road I get 3000kbps all day every day.

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1
Yes, all the information and resources I have read about seem to suggest that this issue is predominantly the fault of Netflix just being cheapskates. Fix the peering crap and I would be happy to triple my subscription service payment. How about a little honesty, Netflix? The ridiculous performance list is annoyingly offensive.

NOCMan
MadMacHatter
Premium
join:2004-09-30
Colorado Springs, CO
You do realize both Amazon and Netflix use the same AWS Datacenters right. So if one works the other should as well.

Contents
Contents

join:2003-04-10
Circle Pines, MN

Canceled Netflix

I live in Minnesota and Netflix is sooooo very bad, that I gave up and went with Amazon. I've had Netflix since the first Roku, and it worked great. But these last few months have been just terrible. It would not matter which device, router or no router, and even testing at another location... Picture quality = crap. Once the constant buffering starting happening I canceled Netflix.

Sorry I had to leave it, I really did like it. Amazon and Hulu look fantastic.

Trimline
Premium
join:2004-10-24
Windermere, FL

Re: Canceled Netflix

You sound like me. That's exactly what I did.
Chubbysumo

join:2009-12-01
Superior, WI
I live across the border in WI, and netflix is perfect here, most of the time.
kaila

join:2000-10-11
Lincolnshire, IL
It's beyond Netflix, thirteen other ISP's are above Comcast on that list- Frontier is above them for crying out loud...

I know these are not simple problems to solve, but unless someone can explain it better, it seems either their peering partners are letting Comcast down, or Comcast is doing a crummy job managing traffic flows across their own network or from said partners.

James

@comcast.net

Tech support

Lets start by resetting your modem, sir. Do you have a router hooked up?

uhhhggggggggggggggggggggggggggggggggg

Mr Guy

@charter.com

Re: Tech support

said by James :

Lets start by resetting your modem, sir. Do you have a router hooked up?

uhhhggggggggggggggggggggggggggggggggg

You do realize the vast majority of the time computer, internet problems etc are in fact the fault of the user or his equipment andnot the fault of the company the conspiracy theorists want to blame.

nottrue

@cgocable.net

Re: Tech support

said by Mr Guy :

You do realize the vast majority of the time computer, internet problems etc are in fact the fault of the user or his equipment andnot the fault of the company the conspiracy theorists want to blame.

Please, that is not even close to being true.
rocafellanrd

join:2009-05-04
kudos:1

Re: Tech support

Actually Guy is right. At least 78-84 percent of the time, the end user is at fault because they don't know what the f*** they are doing, they assume
that their customer premise equipment is configured properly, when it is not, or they come up with
bulls**** theories about how the ISP is causing their equipment to screw up. I know, because I work in IT support. That claim is easy to back up. People are stupid and extremely uneducated about how things work, yet they thank god each time I fix their computer. And unfortunately most of them use
the internet. They range from 35 to 95, are arrogant, and lack any respect.

But in this situation, Comcast takes the cake. The people in these markets are screwed if this goes through. No more promotions, higher switching costs of they do compete with another company, expensive 3G/4G, high upfront handset prices, with a soft economy mean problems.

fg8578

join:2009-04-26
Salem, OR
said by Mr Guy :

You do realize the vast majority of the time computer, internet problems etc are in fact the fault of the user or his equipment andnot the fault of the company the conspiracy theorists want to blame.

Understood. I just wish the drones in first tier customer support would stop reading from their script long enough to actually LISTEN to your problem.

I can't tell you how many times I've rebooted a router or cleared my cache when neither had ANYTHING to do with my problem.

But it's on the script and they won't listen to anything other than "OK I've done that -- what next"?

Geot

@verizon.net

Netflix dwarfs other streaming services

"While Verizon has so far blamed either Internet bogeymen or vaguely implied Netflix is at fault,"

I'm voting on the bogeyman.

tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast

2 recommendations

Show me...

...some PROOF.
today's speculation is no better than yesterday's or last weeks.
"On the Comcast front, some annoyed users have tried unsuccessfully to claim Comcast is also throttling Netflix, though as with Verizon the evidence just isn't there.

Netflix could prove it if it was true, this is spin and it wearing thin.

camper
Premium
join:2010-03-21
Bethel, CT
kudos:1
Reviews:
·Comcast

Re: Show me...

said by tshirt:

...some PROOF.

 
Comcast has a history of interfering with traffic and denying it as long as they can get away with it.

A tiger does not change its stripes.

NOCMan
MadMacHatter
Premium
join:2004-09-30
Colorado Springs, CO
Colorado Springs 50/20 plan.. 250kbps netflix stream. It's unusable.

Speedtest.net to Denver comcast server full speed
Speedtest.net to local ISP Falcon Broadband Full Speed.

Probably will do some packet dumps to see if we can see what's going on did not have time to setup the captures today.
--
Ski News - Ski Colorado Blog
Web Hosting - www.FrontRangeHosting.com

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

There is a problem with Comcast and Netflix...

The quality is crap. I have a 50/10 connection and you'd never know it. Comcast isn't allocating sufficient bandwidth to the peering points.

DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:16

Re: There is a problem with Comcast and Netflix...

said by IPPlanMan:

Comcast isn't allocating sufficient bandwidth to the peering points.

What else are you having problems with besides Netflix? A peer point problem should affect multiple upstream sources.
--
I'll make it work.... hand me that BFR.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: There is a problem with Comcast and Netflix...

I only stream from Netflix. Comcast speed for other usage is fine. Netflix quality is terrible. The interconnect with Netflix is overloaded.

DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:16

1 edit

1 recommendation

Re: There is a problem with Comcast and Netflix...

said by IPPlanMan:

I only stream from Netflix. Comcast speed for other usage is fine. Netflix quality is terrible. The interconnect with Netflix is overloaded.

If it's a direct link to Comcast, more than likely it's be a paid transit link: »www.comcast.com/dedicatedinterne···ect=true In that case, it's up to Netflix to pay for the bandwidth they need.
--
I'll make it work.... hand me that BFR.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: There is a problem with Comcast and Netflix...

Sure would be great if a Comcast/Netflix person could comment and clear this up.

jlivingood
Premium,VIP
join:2007-10-28
Philadelphia, PA
kudos:2

1 recommendation

While occasional peering issues have happened with ISPs over the years (some more than others), services like Netflix have many options to deliver high performance if they choose to use them.
--
JL
Comcast

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: There is a problem with Comcast and Netflix...

Are you saying they aren't choosing those options?

Is Comcast providing the amount of bandwidth resources and interconnectivity service level Netflix has contracted for?

your name

@comcast.net

1 recommendation

Re: There is a problem with Comcast and Netflix...

said by IPPlanMan:

Are you saying they aren't choosing those options?

Is Comcast providing the amount of bandwidth resources and interconnectivity service level Netflix has contracted for?

I think he is implying that Netflix is using non-optimal routes as part of their pressuring Comcast to do that deal with Netflix that puts Netflix caches on Comcast property.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: There is a problem with Comcast and Netflix...

It's unclear what he's implying because he hasn't answered my questions.

yahooy

@verizon.net
said by IPPlanMan:

Are you saying they aren't choosing those options?

Is Comcast providing the amount of bandwidth resources and interconnectivity service level Netflix has contracted for?

Sounds like that is exactly what he is saying... Netflix has purchased a 1 lane highway (Cogent) to get thousands of trucks to multiple interstate highways (Comcast, Verizon, AT&T, TWC, etc).

Before when it was working they used FedEx, UPS, and others that knew what they were doing and had shipping commitments. (Akamai, LLNW, etc)

If Cogent wasn't a dirt road before.... Netflix turned them into one

mrethan1lane

@cgocable.net

1 recommendation

Re: There is a problem with Comcast and Netflix...

said by yahooy :

Sounds like that is exactly what he is saying... Netflix has purchased a 1 lane highway (Cogent) to get thousands of trucks to multiple interstate highways (Comcast, Verizon, AT&T, TWC, etc).

Before when it was working they used FedEx, UPS, and others that knew what they were doing and had shipping commitments. (Akamai, LLNW, etc)

If Cogent wasn't a dirt road before.... Netflix turned them into one

Except Netflix has a lot more than just a 1 lane highway. It's a multilane highway -- Cogent, TeliaSonera, Level3, Global Crossing, nLayer, NTT, XO, TInet, TATA, Hurricane Electric and Atrato. That list includes the largest transit providers in the industry and the most common wholesale transit providers.

•••
Chubbysumo

join:2009-12-01
Superior, WI
Reviews:
·Charter
Peering points with netflix are almost all exclusive to netflix, since its either Cogent or Netflix, and they push so much data that they don't let them run anything else on them. its not "throttling" per se, its just comcast not upgrading their peering points, which causes a bottleneck.

••••

Nito

@sbcglobal.net
Yep, same here. Every time I load up Netflix through my 360 or Xbox One, I get nothing but pixels. It seriously NEVER goes above 240p and it's been this way for months. I wish someone would just step up and tell us exactly what's happening.
wkm001

join:2009-12-14

An inherent problem?

This is the issue with the Internet. You have the source (Netflix), all of the transport carriers between, then the last mile provider (Comcast, Verizon, etc...). They all point the finger blaming each other. Which they can rightfully do. But it doesn't change the fact that as a Netflix subscriber we are directly paying for everything but the middle part of the transport.

Netflix has been ok for me lately on Comcast, but YouTube has been absolutely awful on my Chromecast.
Skippy25

join:2000-09-13
Hazelwood, MO

2 recommendations

uVerse

I am experiencing the exact same issues with uVerse and have been for a few months now.

Amazon streams fine, Netflix blows goats.

I am debating on going to Charter (not because of this), but if I decide not to play that game of Russian roulette or it does the same then I will be cancelling Netflix as it is worthless as it stands.

•••

anonomeX

@comcast.net

I can't really comment on Comcast "performance"...

yet, having just moved over from Verizon--because Comcast is much cheaper and FiOS was really crappy with video. What I do know: all video streaming sucked for me on FiOS at specific times of the day, not just Netflix and not on any particular device (but all of them). Netflix and Amazon and Crunchyroll (the "big 3" for me) all would have a problem if any were having a problem. So, not Netflix, but a Verizon problem. Once I stream more with Comcast, I don't really expect it will be better (but I can be hopeful, right?). At least the things that I do actually need Internet access for will only cost half as much, even if the streaming isn't any better.
cmla

join:2013-10-01

Try Changing DNS servers

I was having issues with HULU. I've used OpenDNS and Google DNS server. Google seems to improve things quite a bid.

Google DNS: 8.8.8.8 and 8.8.4.4
OpenDNS: 208.67.222.222 and 208.67.220.220

I'd never use comcraps dns servers!!
DigitalManny

join:2014-01-08
Glendale, CA

Charter Communications stop fucking with Netflix

No one likes a commie attitude your overpriced cable no one wants to watch Netflix in fucking SD.

jig

join:2001-01-05
Hacienda Heights, CA

1 edit

comcast report substantiated, at least a little

as far as I can find, Netflix hasn't commented, even in secret, on whether they think comcast is throttling.

there is a report out there of a comcast subscriber who measured ~256kbps to netflix while using a vanilla setup, and ~3Mbps to netflix over a VPN running over comcast's network to an external peer point.

i don't believe verizon has implemented an on-demand video store that competes with netflix, but comcast has.

edit-->
here's the link to the report:
»forums.comcast.com/t5/Basic-Inte···/1961139

comcast engineers try to explain it as different paths... which is of course true, but they don't explain why the network wouldn't balance out the usage naturally (using agnostic load balancing), unless they're shunting all netflix traffic to a particular over-burdened or under-provisioned edge node, which effectively throttles the singled-out service.

--
Catapultam habeo. Nisi pecuniam omnem mihi dabis, ad caput tuum saxum immane mittam.

•••

Kilroy
Premium,MVM
join:2002-11-21
Saint Paul, MN

VPN as a solution?

This week's Security Now! podcast mentioned that someone watched a Netflix movie on Comcast and had terrible speed. Then they connected via a VPN connection and had at least a ten fold performance increase, even with the VPN overhead.

I'm on Comcast and I've been seeing Netflix performance issues for the last few months. Nothing that makes it unwatchable, but not as good as it used to be. Maybe I'll fire up my Pro XPN connection and see if it improves.
--
"Progress isn't made by early risers. It's made by lazy men trying to find easier ways to do something." - Robert A. Heinlein
GusHerb94

join:2011-11-04
Chicago, IL
kudos:1

I've been having issues as long as everyone else has

With Netflix over Comcast - since about November. Got comcast in March and it was great, streaming 1080 no problem at all. When super HD came out it was great for awhile then too.
Now I'm lucky to get 720P and most shows hang at 480i for awhile.
rradina

join:2000-08-08
Chesterfield, MO

DNS / VPN

Several comments have been made that suggest changing DNS servers or using a VPN to resolve the issue.

If changing DNS points to a different Netflix server that works fine, it could be one of two things:

1) Former DNS resolved to an overloaded server pool
2) New DNS resolves to a server that uses a different backbone that's less congested

As suggested, can someone who experiences Comcast problems change their DNS or use VPN to determine if that improves the issue? If it improves, can someone post what server/route is different?

•••
bluefire

join:2001-03-26
Florissant, MO

Netflix Slowdown

I'm having problems with Netflix slowdowns also. At first I thought that I needed to reboot my equipment to fix the problems. Then I though that it was a slowdown from my internet service provider. So, I started to monitor my internet speeds as I watched netflix.
Here is what I got. I have Charter at 30mbps download and 4mbps up. My speeds are almost always consistent, once in awhile it may drop all the way down to 20mbps as I have monitored it. That's as slow as I have rated it. However, Netflix is is always slowing down to as low as 240SD and 288SD, about 40% of the times, then up to 480p for awhile and 720 very shortly and 1080p for and instant and dropping back to 480p or 288SD, or in that range. Since Netflix let Amazon stream some of it's content for it, could that be a problem or conflict of interest?

train_wreck

join:2013-10-04
Antioch, TN
Reviews:
·Comcast

1 recommendation

_


netflixworks

@cgocable.net

Netflix is working around here

Netflix works fine for my ISP and most of the ISPs within the province of Ontario.
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA
Reviews:
·Comcast Formerl..

I haven't seen it reach "HD" quality in a very long time...

Streaming during the evenings is as bad as:
Start up go through the quality level detection, lucky to get 5 out of 10 'bars'.
Buffer show for 30 seconds
play 2 minutes
buffer for 30 seconds
play 3 minutes
buffer for 30 seconds
play 2 minutes.
buffer...
Stop Netflix, turn off the TV
go do something else

DOCSIS 3 modem and I am getting 4 channel bonding downstream and 2 channel upstream. All the speed test show 16-20 Mbit speeds that my service tier should have.

So Comcast says there is nothing wrong with my service.
--
Bellingham Scanner Kicks Ass! »bhamscanner.kicks-ass.org/

comcastnet

@pppoe.ca

Re: I haven't seen it reach "HD" quality in a very long time...

said by b10010011:

DOCSIS 3 modem and I am getting 4 channel bonding downstream and 2 channel upstream. All the speed test show 16-20 Mbit speeds that my service tier should have.

So Comcast says there is nothing wrong with my service.

Having appropriate speeds from the node to the core of their network and being able to attain the proper speeds to speed test servers doesn't imply those same speeds can be attained to everything beyond the borders of their network.
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA
Reviews:
·Comcast Formerl..
I might add that the worst part about this is I would be happy to use Comcast's On Demand if they offered similar all you can watch for pricing AND had the shows I wanted to watch.
--
Bellingham Scanner Kicks Ass! »bhamscanner.kicks-ass.org/