I am pretty sure they are still actively expanding their service area so that might be part of the reason they are showing gains in subscribers.
WOW is great. Both their service and their customer service are fantastic. I signed up for a package with TV and internet and the prices were locked in for almost 2 years. They are orders of magnitude better than Comcast.
Exactly. Comcast added over 10x the video subscribers that WOW did in Q4. If anything THEY are bucking the trend.
The thing about WOW
is that their speed tiers suck compared to most of the industry, especially upload speeds. I'm thinking about cancelling for that reason.
Royal Oak, MI
I've had great customer service with WOW. They only have two tiers, so less confusion on what and where a channel is available. The only problem I have with them is that they are so behind the curve on internet speeds for the price you pay. For $52, they should be offering something like 25/5 instead of 15/2.
|reply to silbaco |
They are. They're busy in Ohio expanding the reach they had before- including in the Columbus and Cleveland areas.
Number 1 reason
Number 1 reason is WOW actually Helps customers unlike TWC Everything is better from the Boxes to the People. When I had to leave WOW because I moved I did't like it. I was Very happy when I moved & get Wow again.
dvd536as Mr. Pink as they comePremium
what a joke they are. just like BBB awards, they can be bought.
Despises any post with strings.
I've had them for about 2 years and their rates are MUCH better than Time Warner and their support is much more helpful! They are the best cable company I've had and wouldn't switch!
Giggity giggity giggity... Alllllll riiight.
|reply to mogamer |
Re: Customer Service
I like their customer service as well, but I'm not impressed with their slower than average speeds, plus they charge too much for those speeds, and when they drop a channel here and there, they pass on the savings to the customer by raising rates and contend that they're only doing it to add more channels and services.
|reply to TBBroadband |
TBBroadband, What does it take to get WOW into our area? I live in Galena OH which is a time warner cable area and they refuse to run internet and only provide digital cable finally this year(house built 1993).
I would love for WOW to come but fear there might be legal agreements why they wouldnt be allowed in?
|reply to tmcb82 |
If Comcast would loose the caps, I would dump WOW like a hot potato.
Have no view on the subscriber issue, but I switched to WOW after the final straw with horrid Comcast service. WOW providing 40/10 for $40 monthly. Rock solid and little jitter. WOW took over Knology in TN and has a thoroughly provisioned network to work with.
Their customer service is awesome.
|reply to TBBroadband |
WOW picked up the old Knology territory in 2012 and that likely counted as picking up TV subscribers last year.