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Comments on news posted 2014-06-27 14:19:18: Several users in our forums indicate that AT&T is over-provisioning U-Verse users in numerous markets so that they see more than advertised speeds (though it may be restricted to just VDSL2 users). "Max Turbo" customers (24/3) say they are seeing 29. ..

page: 1 · 2 · next

Joe12345678

join:2003-07-22
Des Plaines, IL

NON TV subs get linemax?

Now say moving tv over to the directv with U-verse video as fallback / for people who can't get LOS will let them compete with cable and in comcast areas let them offer good speeds + much better TV.

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

12 is faster than 18?

Is that a typo or why would 18/1.5 customers be only getting 12/2? Is is actually 22/2?


battleop

join:2005-09-28
00000

LOL

Funny how they people blow them up trying to fix something if they under deliver but they don't say a single word when they over deliver.

I'm sure this story will catch someone's attention and the problem will be fixed right away.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.


Darknessfall
Premium
join:2012-08-17
kudos:6
Reviews:
·Frontier Communi..
·Comcast
·AT&T U-Verse
reply to andyross

Re: 12 is faster than 18?

said by andyross:

Is that a typo or why would 18/1.5 customers be only getting 12/2? Is is actually 22/2?

Yeah it's a little typo. It's supposed to say 23 Mbps .


raa

@74.140.91.x
reply to Joe12345678

Re: NON TV subs get linemax?

Have they fixed the lag issues yet or is room 641A still connected via a wet strand of yarn?


IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

1 recommendation

Next Steps

AT&T Meeting Transcript (June 27, 2014):
"Tom, we've got some people getting higher than advertised speeds with essentially no impact on our data network or bottom line. What can we do to resolve this?"

"Well Dick, we could take it away."

"OK, great meeting guys!"
--
"We're going to start at one end of (Fallujah), and we're not going to stop until we get to the other. If there's anybody left when that happens, we're going to turn around and we're going to go back and finish it."
Lt. Col. Pete Newell: 1st Inf. US Army

innoman
-
Premium
join:2002-05-07
Dallas, TX
kudos:1

2 recommendations

They don't take away, they'll just tack on a surcharge.


ieolus
Support The Clecs

join:2001-06-19
Danbury, CT

1 recommendation

reply to battleop

Re: LOL

Is this a serious comment?

clbowen2

join:2000-10-06
Cleveland, OH

Old news

Hasn't this been reported before? I've been getting over my 12/1.5 advertised speed for months now.


Darknessfall
Premium
join:2012-08-17
kudos:6
Reviews:
·Frontier Communi..
·Comcast
·AT&T U-Verse
said by clbowen2:

Hasn't this been reported before? I've been getting over my 12/1.5 advertised speed for months now.

No, not necessarily. There have been three over provisioning waves, maybe that's what you're thinking about.

The first wave was the bump to download to make Max Turbo 25.5ish, Max Plus 21ish, and Max to 12.5. (September 2013)
»AT&T U-Verse Now Offering Faster Than Advertised Speeds

The second wave was for the upload to make Max Turbo 5, Max Plus and Max to 2.
(Feb 2014)
»AT&T Slightly Bumps U-Verse Upstream Speeds

This third wave is another bump to download. This just happened.

The waves are within 4-5 months of each other.


SlowFITL

join:2012-02-01
Mobile, AL

OK....

Now how about over-provisioning those of us stuck with shit DSL.


NoCapATT

@173.227.18.x

1 recommendation

High speed is ok, BUT...

what's the use if you have data caps.

»www.att.com/esupport/internet/us···s4X4NZL1


IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1
reply to innoman

Re: Next Steps

An "Excessive Speed" surcharge... Wouldn't surprise me.

en103

join:2011-05-02
Reviews:
·Time Warner Cable

Now you're paying for higher tier for cap... not bandwidht.

For AT&T - its great. It means that you can get to an overage charge quicker, and AT&T has the possibility of making more money - not by charging for higher speeds.
Higher bandwidth is pretty much for corporate bragging rights now.

Look at it this way: 12/2Mbps - assume 120GB
Bumped to ... 22/2 Mbps.

You could theoretically hit your overage in 'half the time' (assuming that you hit it before), and possibly get one or more overage charges/month.

That $40 - 12/2 - 120GB cap vs. $45 22/2Mbps - 200GB cap may actually have you 'want' to go to the next tier, especially if the 12/2 becomes 22/2 without a cap increase. Soon it will become an issue of usage. Everyone can have 10Gbps, but capped at 100GB.


CaptainRR
Premium
join:2006-04-21
Blue Rock, OH
reply to SlowFITL

Re: OK....

My dailup hasn't changed either.


SlowLane

@107.192.88.x
reply to IPPlanMan

Re: Next Steps

said by IPPlanMan:

An "Excessive Speed" surcharge... Wouldn't surprise me.




Maybe I'll get are refund?


Darknessfall
Premium
join:2012-08-17
kudos:6
Reviews:
·Frontier Communi..
·Comcast
·AT&T U-Verse
said by SlowLane :

said by IPPlanMan:

An "Excessive Speed" surcharge... Wouldn't surprise me.

Maybe I'll get are refund?

You seem to be on ADSL2+ so no upgrade for you .


David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101

I am kind of surprised

a free speed upgrade you didn't pay for and some people still complain. I wonder if I should just give up.

openbox9
Premium
join:2004-01-26
Germany
kudos:2
reply to en103

Re: Now you're paying for higher tier for cap... not bandwidht.

said by en103:

It means that you can get to an overage charge quicker

Or, customers can simply accomplish what they're trying to do, quicker.

15444104
Premium
join:2012-06-11
reply to David

Re: I am kind of surprised

Hope you don't do that Dave, plenty of your customers appreciate what you do. Thank you!

Just to add... perhaps AT&T should have increased the caps accordingly to compensate for the higher speeds. I actually think this was an oversight, they do happen, lets see if AT&T increases the caps soon before complaining too much.


ANONYMOUS123

@72.133.224.x
reply to David
said by David:

a free speed upgrade you didn't pay for and some people still complain. I wonder if I should just give up.

Its not really free.

bookertdub

join:2012-10-08
San Diego, CA
reply to NoCapATT

Re: High speed is ok, BUT...

said by NoCapATT :

what's the use if you have data caps.

»www.att.com/esupport/internet/us···s4X4NZL1

I know AT&T has data caps on their u-verse internet service and can flip on the cap and overage scheme at any time, but they don't enforce the cap as of right now.


ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Sugar Land, TX
kudos:1
Reviews:
·Vonage

Noticing it here




Getting about 29/4 here on Max Turbo.

en103

join:2011-05-02
Reviews:
·Time Warner Cable
reply to openbox9

Re: Now you're paying for higher tier for cap... not bandwidht.

Very little time is saved moving from say... 18Mbps to 22Mbps.
Percentage wise, its ~25% increase. Not bad.
Will pages load any quicker ? Probably not really noticeable.
Downloading - unless you're obtaining something of significant size, it won't really be noticed. Eg. A 5MB file won't be significantly different
A 500MB file on the otherhand will be ~30 seconds faster.
The biggest difference 'may' come for those that have multiple streams (Netflix/YouTube/etc.) running. If they're running in HD, its possible that there will be less buffering. That being said, you'll probably hit your cap/overage ... quicker, and potentially easier/more often.

en103

join:2011-05-02
reply to ANONYMOUS123

Re: I am kind of surprised

Even if it was 'free', the next round of price hikes/fees would make it effectively not free.


Cthen

join:2004-08-01
Detroit, MI

Nice!

They over provision only to charge the same price for slower speeds as most of their competitors.

openbox9
Premium
join:2004-01-26
Germany
kudos:2
reply to en103

Re: Now you're paying for higher tier for cap... not bandwidht.

said by en103:

Very little time is saved moving from say...

Six months ago I shifted from ~7mbps/400kbps (12/.896 Mbps advertised) DSL to ~330mbps (1 Gbps advertised) FTTH. Very noticeable change in latency and throughput. My usage pattern didn't really change. Is everyone the same? No. Can people do things they want to do quicker with more bandwidth? Yes. Does everyone automatically go over their caps or change their usage just because they have more bandwidth? No. More bandwidth doesn't automatically equal more usage.


OSUGoose

join:2007-12-27
Columbus, OH

2 recommendations

reply to IPPlanMan

Re: Next Steps

Over-provisioning Cost Recovery Fee


steelingbox

join:2005-07-09
Deltona, FL

Maximum Uverse Speed

So what is the maximum speed uverse can reach? Whats going to happen when they reach the maximum speed capacity?


IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1
reply to OSUGoose

Re: Next Steps

Nice!