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Comments on news posted 2014-06-27 14:19:18: Several users in our forums indicate that AT&T is over-provisioning U-Verse users in numerous markets so that they see more than advertised speeds (though it may be restricted to just VDSL2 users). "Max Turbo" customers (24/3) say they are seeing 29. ..

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Joe12345678
join:2003-07-22
Des Plaines, IL

Joe12345678

Member

NON TV subs get linemax?

Now say moving tv over to the directv with U-verse video as fallback / for people who can't get LOS will let them compete with cable and in comcast areas let them offer good speeds + much better TV.

andyross
MVM
join:2003-05-04
Aurora, IL

andyross

MVM

12 is faster than 18?

Is that a typo or why would 18/1.5 customers be only getting 12/2? Is is actually 22/2?

battleop
join:2005-09-28
00000

battleop

Member

LOL

Funny how they people blow them up trying to fix something if they under deliver but they don't say a single word when they over deliver.

I'm sure this story will catch someone's attention and the problem will be fixed right away.

Darknessfall
Premium Member
join:2012-08-17
Motorola MG8725
Asus RT-N66

Darknessfall to andyross

Premium Member

to andyross

Re: 12 is faster than 18?

said by andyross:

Is that a typo or why would 18/1.5 customers be only getting 12/2? Is is actually 22/2?

Yeah it's a little typo. It's supposed to say 23 Mbps .

raa
@74.140.91.x

raa to Joe12345678

Anon

to Joe12345678

Re: NON TV subs get linemax?

Have they fixed the lag issues yet or is room 641A still connected via a wet strand of yarn?

IPPlanMan
Holy Cable Modem Batman
join:2000-09-20
Washington, DC

1 recommendation

IPPlanMan

Member

Next Steps

AT&T Meeting Transcript (June 27, 2014):
"Tom, we've got some people getting higher than advertised speeds with essentially no impact on our data network or bottom line. What can we do to resolve this?"

"Well Dick, we could take it away."

"OK, great meeting guys!"
innoman
-
Premium Member
join:2002-05-07
Seattle, WA

2 recommendations

innoman

Premium Member

They don't take away, they'll just tack on a surcharge.

ieolus
Support The Clecs
join:2001-06-19
Danbury, CT

1 recommendation

ieolus to battleop

Member

to battleop

Re: LOL

Is this a serious comment?
clbowen2
join:2000-10-06
Cleveland, OH

clbowen2

Member

Old news

Hasn't this been reported before? I've been getting over my 12/1.5 advertised speed for months now.

Darknessfall
Premium Member
join:2012-08-17
Motorola MG8725
Asus RT-N66

Darknessfall

Premium Member

said by clbowen2:

Hasn't this been reported before? I've been getting over my 12/1.5 advertised speed for months now.

No, not necessarily. There have been three over provisioning waves, maybe that's what you're thinking about.

The first wave was the bump to download to make Max Turbo 25.5ish, Max Plus 21ish, and Max to 12.5. (September 2013)
»AT&T U-Verse Now Offering Faster Than Advertised Speeds [31] comments

The second wave was for the upload to make Max Turbo 5, Max Plus and Max to 2.
(Feb 2014)
»AT&T Slightly Bumps U-Verse Upstream Speeds [31] comments

This third wave is another bump to download. This just happened.

The waves are within 4-5 months of each other.

Gilitar
join:2012-02-01
Mobile, AL

Gilitar

Member

OK....

Now how about over-provisioning those of us stuck with shit DSL.

NoCapATT
@173.227.18.x

1 recommendation

NoCapATT

Anon

High speed is ok, BUT...

what's the use if you have data caps.

»www.att.com/esupport/int ··· s4X4NZL1

IPPlanMan
Holy Cable Modem Batman
join:2000-09-20
Washington, DC

IPPlanMan to innoman

Member

to innoman

Re: Next Steps

An "Excessive Speed" surcharge... Wouldn't surprise me.
en103
join:2011-05-02

en103

Member

Now you're paying for higher tier for cap... not bandwidht.

For AT&T - its great. It means that you can get to an overage charge quicker, and AT&T has the possibility of making more money - not by charging for higher speeds.
Higher bandwidth is pretty much for corporate bragging rights now.

Look at it this way: 12/2Mbps - assume 120GB
Bumped to ... 22/2 Mbps.

You could theoretically hit your overage in 'half the time' (assuming that you hit it before), and possibly get one or more overage charges/month.

That $40 - 12/2 - 120GB cap vs. $45 22/2Mbps - 200GB cap may actually have you 'want' to go to the next tier, especially if the 12/2 becomes 22/2 without a cap increase. Soon it will become an issue of usage. Everyone can have 10Gbps, but capped at 100GB.

CaptainRR
Premium Member
join:2006-04-21
Blue Rock, OH

CaptainRR to Gilitar

Premium Member

to Gilitar

Re: OK....

My dailup hasn't changed either.

SlowLane
@107.192.88.x

SlowLane to IPPlanMan

Anon

to IPPlanMan

Re: Next Steps

said by IPPlanMan:

An "Excessive Speed" surcharge... Wouldn't surprise me.




Maybe I'll get are refund?

Darknessfall
Premium Member
join:2012-08-17
Motorola MG8725
Asus RT-N66

Darknessfall

Premium Member

said by SlowLane :

said by IPPlanMan:

An "Excessive Speed" surcharge... Wouldn't surprise me.

Maybe I'll get are refund?

You seem to be on ADSL2+ so no upgrade for you .

David
Premium Member
join:2002-05-30
Granite City, IL

David

Premium Member

I am kind of surprised

a free speed upgrade you didn't pay for and some people still complain. I wonder if I should just give up.
openbox9
Premium Member
join:2004-01-26
71144

openbox9 to en103

Premium Member

to en103

Re: Now you're paying for higher tier for cap... not bandwidht.

said by en103:

It means that you can get to an overage charge quicker

Or, customers can simply accomplish what they're trying to do, quicker.
15444104 (banned)
join:2012-06-11

15444104 (banned) to David

Member

to David

Re: I am kind of surprised

Hope you don't do that Dave, plenty of your customers appreciate what you do. Thank you!

Just to add... perhaps AT&T should have increased the caps accordingly to compensate for the higher speeds. I actually think this was an oversight, they do happen, lets see if AT&T increases the caps soon before complaining too much.

ANONYMOUS123
@72.133.224.x

ANONYMOUS123 to David

Anon

to David
said by David:

a free speed upgrade you didn't pay for and some people still complain. I wonder if I should just give up.

Its not really free.
bookertdub
join:2012-10-08
San Diego, CA
·Charter

bookertdub to NoCapATT

Member

to NoCapATT

Re: High speed is ok, BUT...

said by NoCapATT :

what's the use if you have data caps.

»www.att.com/esupport/int ··· s4X4NZL1

I know AT&T has data caps on their u-verse internet service and can flip on the cap and overage scheme at any time, but they don't enforce the cap as of right now.

ilikeme
Premium Member
join:2002-08-27
Stafford, TX

ilikeme

Premium Member

Noticing it here



Getting about 29/4 here on Max Turbo.
en103
join:2011-05-02

en103 to openbox9

Member

to openbox9

Re: Now you're paying for higher tier for cap... not bandwidht.

Very little time is saved moving from say... 18Mbps to 22Mbps.
Percentage wise, its ~25% increase. Not bad.
Will pages load any quicker ? Probably not really noticeable.
Downloading - unless you're obtaining something of significant size, it won't really be noticed. Eg. A 5MB file won't be significantly different
A 500MB file on the otherhand will be ~30 seconds faster.
The biggest difference 'may' come for those that have multiple streams (Netflix/YouTube/etc.) running. If they're running in HD, its possible that there will be less buffering. That being said, you'll probably hit your cap/overage ... quicker, and potentially easier/more often.
en103

en103 to ANONYMOUS123

Member

to ANONYMOUS123

Re: I am kind of surprised

Even if it was 'free', the next round of price hikes/fees would make it effectively not free.

Cthen
Premium Member
join:2004-08-01
Detroit, MI

Cthen

Premium Member

Nice!

They over provision only to charge the same price for slower speeds as most of their competitors.
openbox9
Premium Member
join:2004-01-26
71144

openbox9 to en103

Premium Member

to en103

Re: Now you're paying for higher tier for cap... not bandwidht.

said by en103:

Very little time is saved moving from say...

Six months ago I shifted from ~7mbps/400kbps (12/.896 Mbps advertised) DSL to ~330mbps (1 Gbps advertised) FTTH. Very noticeable change in latency and throughput. My usage pattern didn't really change. Is everyone the same? No. Can people do things they want to do quicker with more bandwidth? Yes. Does everyone automatically go over their caps or change their usage just because they have more bandwidth? No. More bandwidth doesn't automatically equal more usage.

OSUGoose
join:2007-12-27
Columbus, OH

2 recommendations

OSUGoose to IPPlanMan

Member

to IPPlanMan

Re: Next Steps

Over-provisioning Cost Recovery Fee

steelingbox
join:2005-07-09
Casselberry, FL

steelingbox

Member

Maximum Uverse Speed

So what is the maximum speed uverse can reach? Whats going to happen when they reach the maximum speed capacity?

IPPlanMan
Holy Cable Modem Batman
join:2000-09-20
Washington, DC

IPPlanMan to OSUGoose

Member

to OSUGoose

Re: Next Steps

Nice!
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