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Premium
join:2000-07-06
Greensboro, NC
| Sounds like Time Warner They charged me $550 for one of the old analog cable boxes. When I offered to buy one BRAND NEW (you can find them for $50 bucks everywhere) they said that was not acceptable and I'd have to pay the $550.
Lol, ya, right Time Warner.
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[DSLR]MntlCase - DSLR UT Clan - To live, is to suffer, to survive, well, that's to find meaning in the suffering.... - DMX (Per Snake)
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Traal
join:2000-10-19
Mesa, AZ |  Re: Sounds like Time Warner
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cablemonster
@rr.com | let me guess, you didnt give them the 550 or the convertor? folks like you make prices go up for all of us.... | |
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mntlcase$
Premium
join:2000-07-06
Greensboro, NC | Re: Sounds like Time Warner Ehhhh. Wrong.
Policies like the ones TW has in place make prices go up.
I offered to replace the box with one that was THE EXACT SAME MODEL.
That was unacceptable to them.
Complain to them, not me. | |
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M A R K
Premium
join:2001-06-15
Long Island
clubs: | just give back go to best buy and get a better one for $129 and thats that, never lease or rent anything that you cant just get for under $200
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justin
Australian
join:1999-05-28
Brooklyn, NY | Re: Top floor - Sky high?? Sarcasm is rarely noticed in the US | |
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bronc0fan
Boogie
Premium
join:2002-02-26
Colorado Springs, CO
clubs: | I'll buy the modem Gee, I'm getting ready to get DSL. I better buy the modem! | |
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jekler
join:2000-11-23
Cincinnati, OH
clubs:
| It's not unfair Any company assess the price of the MSRP (Manufacturer's Suggested Retail Price) at the time the modem/video/book was purchased. Whether or not you can buy a copy of "The Catcher in The Rye" for $5 somewhere, you'll get charged $100 if that's what the MSRP was when the library purchased the book. It doesn't matter that you can buy a cable modem for $80 now, if the MSRP when that modem was purchased was $650, that's what you get charged.
As for people who say "It's their responsibility to come pickup their equipment." Read your contract, like mine with my local cable service, it probably states that it's your responsibility to return the equipment.
When I've disconnected my cable television, they didn't send someone to my house to come collect the box and remote. Like every other cable viewer, I had to get an address for the office and go return it.
Excite bent over backwards to accommodate people, free pick-up of modems on disconnection, free installations, who knows how many months of free service. And now all we can say about them is R.I.P.
No one wants a $650 bill for a cable modem, but if you return your equipment and get a receipt, what's the problem? | |
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cablemonster
@rr.com
| give me a break why not just give them their modem back? its certainly the subscribers responsibility to return the equiptment. i say charge them 650 + a 50 restocking fee...... | |
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Moose2
join:2002-02-23
Albany, NY
| Re: give me a break Being this actual unlucky customer let me point I did return the modem within a week of cancelling my service. Within that time AT&T Roadrunner had already managed to tack on $650 to my bill. They did refund it promptly as well. I just thought it was funny.
See original thread:
»Bill for not returning cable modem
[text was edited by author 2002-03-08 16:53:15] | |
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cablemonster
@rr.com | Oh, then it is amusing. Hey could have been 900 dollars, lol. | |
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| ChicagoCPA
join:2001-12-02
Mokena, IL
| Sometimes the modems are stolen, or damaged in a fire. The company's charge should place them in the same position they were in before the loss, they should not be in a position to make profits several times current costs. Was a full disclosure made of the $650 charge in the appropriate size type? (most states it has to be at least size 9)
Another program of AT&Ts is on changes to customer owned modems. First that they refused to tell me where to return my cable modem. Second, they refused to send a technician. Third their local cable service offices are in light industrial areas and other cities, which are not listed in either directory assistence or in telephone directories (for security reasons I was finally told when I found the office)
This appears to be a clear case of consumer fraud, and should be handed directly to the attorney general of the State where this person was billed. Companies have been hit with fines and penalties dozens of times in similar cases.
[text was edited by author 2002-03-10 23:44:01] | |
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toronto2001
Premium
join:2001-08-10
Markham, ON | Oh reallllllllllllllllllllllllllllllllllllllllly!! I don't believe a modem has to be hand made!
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joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| They bit me too. They charged me $285 for not returning the modem, when I called to cancel they didnt even mention having to return it, 3 weeks later a guy called if he could pick it up and he did, about a week later I got another bill charging me another $285. When I called the system cannot tell them if a modem was returned or not, I had to fax the reciept a few times and they took off ONE of the $285 charges and just yesterday I called and they took off the 2nd charge. All could have been avoided if they rep had told me to return the modem! | |
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spilde
join:2001-05-06
Los Angeles, CA
| Hand-made, top execs, clean room, HQ top floor? | |
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DJMADfx
join:2002-02-27
Bellmore, NY | GOLD! My 3COM Shark-Fin is made out of GOLD!!! hahahahaha | |
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AnonymousCableGuy
@rr.com
| CableGuy's response 3com shark fins cost about $175 to $200.. (I'm not sure exactly)... but as far as it being "AT&T's responsibility to pick up the equipment".... the company I work for (Time Warner Cable) will pick up the equipment for free IF YOU SET UP AN APPOINTMENT... of course they charged him for the modem, since he was renting it! If this guy had made sure the cable company got the modem back in the first place then he wouldn't have had anything to worry about! I highly doubt AT&T made this modem... the only shark-fins I know about are/were made by 3com. | |
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rspatafora
join:2001-05-09
Plano, TX
| Just buy the Modem & NIC Card Just buy the modem & NIC card. You can get a NIC Card for $10. I bought an Motorola SB4100 delivered from Ebay for $85. It's just not practical to "lease" when the payback for buying it is less than a year, and you control the type & quality of the hardware. | |
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Trix2
@attbi.com
| Re: Just buy the Modem & NIC Card I bought the 3COM sharkfin last year and it's been working great. Lately (in the last 2 weeks) I've been losing connection. I've had to turn off my cable modem, turn off the broadband router, wait 5 minutes, turn on the cable modem, then the router -- just to get a connection again.
I'm in Los Angeles and when I called ATT, I talked with a tech who transferred me to level 2 and they eventually told me they'd send someone over. Now they're saying that if the modem is faulty, they have to give me their modem which means I'll have to pay the extra $10 per month AND a $49 service fee for diagnosing my own modem/
I was wondering if others in Los Angeles are having the same problem so maybe it's not my cable modem. | |
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