ninersfan
join:2001-02-09
Hayward, CA
|  Thousands flock to DirecTV DSL forum?
quote:
tens of thousands of confused subscribers ran to our DirecTV forum to begin the process of finding a new ISP.
I know it's busy in there, but that many?
The rest must be lurkers I guess 
Come, register and join in the drama, it's just starting to get interesting now 
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Any connection between your reality and mine is purely coincidental. |
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Karl Bode
News Guy
join:2000-03-02 | yes....I fixed that wording... |
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columbiavol
join:2002-12-19
Tampa, FL
| A Good Deal
My friend in Miami signed up with Rapid Systems DSL in Tampa for $49 a month. They waived his $60 install fee and gave him the modem for free. Actually, they waived the $199 charge for the modem provided my friend stays with them for one year. But they do not have any contracts. All he has to do is send the modem back if he cancels within the year. He also got a free static ip and 5 free e-mail accounts with virus scanning and spam control. I think this is a good deal. What do you guys think? |
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DSL Guy9
join:2000-08-04
Cedarhurst, NY | Speakeasy aren't the only hot swap pioneers
Bway.net
local nyc isp can do the same swap
no PPPoE
static IP |
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ninersfan
join:2001-02-09
Hayward, CA
|  reply to Karl Bode
Re: Thousands flock to DirecTV DSL forum?
said by Karl Bode  :
yes....I fixed that wording...
OK, better
Had me wondering how many lurkers there were in the forum 
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Any connection between your reality and mine is purely coincidental. |
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dmh748
join:2002-03-07
Boston, MA
| I like Covad
I've had Covad service since early this year and really like it. No outages ever except for a single 3 to 4 hour stretch of email being unavailable. My previous provider, MediaOne/Att Broadband, had several complete outages of service a month including one stretch of over 2 weeks.
Covad doesn't charge extra for networking, and when I got a Efficient Networks 2 port router ($44 at Circuit City) I got rid of the PPPoE software and everything seemed even faster. |
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ninersfan
join:2001-02-09
Hayward, CA
| Covad is apparently hot-swapping customers now
»Circuit ID: 101-519-421 new customer
»Circuit ID 101-514-638 (from DTV)
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Any connection between your reality and mine is purely coincidental. |
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AkumalDave
Life's A Beach
Premium,MVM
join:2001-04-20
Minneapolis, MN
| Good report, Karl
Nice summation of the events and resultant conversations/issues!
I really do feel the pain of abandoned DirecTV DSL customers (and have the scars of Northpoint & Metricom / Ricochet to prove it). I just hope the migration mechanism has improved in recent months (as your article alludes).
One wonders what goes on in the Corporate Mind that justifies the ill will generated by cutting off 170,000 (presumably) paying customers. One also has to wonder if the DSL unit wasn't worth something to someone (why not sell instead of abandon?). Oh well, it's spilt milk at this point.
Good luck to the refugees and to independent ISP's and CLEC's everywhere.
Dave |
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garystevens
join:2002-06-26
Boston, MA |  There is no such thing as Hot Swap
ISP switch requires a new router and re-provisioning the line for the new router. It is all up to the local phone company on how fast they can do this. In some cases it could a 1 to 2 hours in some it could be days...
-gary |
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AkumalDave
Life's A Beach
Premium,MVM
join:2001-04-20
Minneapolis, MN | reply to columbiavol
Re: A Good Deal
Well, you don't mention what bandwidth your friend was promised or is receiving but, on the surface, it certainly sounds like a good deal.
Welcome to the BBR forums, by the way!
Dave |
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echo2k5
join:2001-11-10
06969
| reply to garystevens
Re: There is no such thing as Hot Swap
Well I just received this:
Dear DIRECTV DSL customer,
Per your request, we have terminated your service.
You will not be charged a cancellation fee of any kind. If you already
received the DIRECTV DSL gateway or if you receive it soon, you do not
need to return it.
We apologize for any inconvenience this has caused you. We suggest that
you look for an alternate DSL provider. If you are a DIRECTV subscriber,
your satellite television service will not be disrupted in any way. |
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ninersfan
join:2001-02-09
Hayward, CA
| reply to garystevens
Well, I have no termination request in with DirecTV DSL (haven't even talked to them, emailed them...nothing).
So explain this:
We are pleased to inform you that we have confirmed DSL service availability at your address. Your line is scheduled to be prepared for DSL service on December 23, 2002. There is no need for you to be home on this date.
A DSL Installation Kit will be shipped to your address within 24-48 hours. Once you receive the DSL Installation Kit, you will be ready to complete the installation by following the easy-to-use instructions in your DSL Installation Kit.
We encourage you to use the SMART Account Manager at www.covad.net to track the status of your order. Simply log into SMART, using the user ID and password you selected at the time you ordered service, and click on the 'Order Status' link.
This message applies to the following order:
Client:
Covad Order Number:
Installation Address:
Installation Phone No.: 415-XXX-XXXX
Thank you for choosing Covad.
Covad Customer Care |
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jamesd0
join:2001-09-13
Carol Stream, IL | oh please
I hope this time in the migration they will have update info for the customers instead of leaving them in darkness. |
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KatOak
VIP
join:2001-09-10
Seattle, WA
| Speakeasy Switch FAQ
Hello!
I provide support in the Speakeasy forum here & thought I'd post with more information.
Our FAQ is located here.
We can perform hotswaps in the Central Office.
You can email me directly with any questions you have -- or post them in the forum.
Kat Oak
Speakeasy
kat@speakeasy.net |
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dslextreme
Premium,VIP
join:2001-02-23
Canoga Park, CA
| Speakeasy may be stretching the truth
There is no such process for clients using Pac Bell. Here is a QUOTE from SBC Pacific Bell: names have been deleted.
"The ISP change process was supposed to be implemented 1Q 2003 but with all the programming issues it looks like summer of 2003. This was to be a mechanized process. That leaves a manual process that is supposed to cut the customer downtime to 4 -5 business days...not exactly a hot cut! (name witheld) is joining the lawyers on some calls to see if she can release the manual process documents to us. This is supposed to happen within a couple of days. In the meantime, DirecTV customers are being referred back to DirecTV site for updates. As soon as I hear anything new I'll let you know. I will let you know as I find out more information." |
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Barney Google
@optonline.net | reply to DSL Guy9
Re: Speakeasy aren't the only hot swap pioneers
I considered them at one time but found their prices were a bit steep for this average resident. |
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buzzsaw1
join:2002-12-19
Detroit, MI | buzzsaw1
Ninersfan!!!I don't know about you but I'm swelled up at the thought of switching!Whats your opinion on a new ISP?Checked out Covads site but seems like they all say about the same thing.Think it's for real about directvinternet? |
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ninersfan
join:2001-02-09
Hayward, CA
| reply to garystevens
Re: There is no such thing as Hot Swap
Please note the message at the top of the forum:
»DirecTV DSL |
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ninersfan
join:2001-02-09
Hayward, CA
| reply to buzzsaw1
Re: buzzsaw1
said by buzzsaw1 :
Ninersfan!!!I don't know about you but I'm swelled up at the thought of switching!Whats your opinion on a new ISP?Checked out Covads site but seems like they all say about the same thing.Think it's for real about directvinternet?
Does this look for real?
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Any connection between your reality and mine is purely coincidental. |
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ninersfan
join:2001-02-09
Hayward, CA
| reply to DSL Guy9
Re: Speakeasy aren't the only hot swap pioneers
covad.net 49.95/mo for the same service level, $99 equipment fee with rebate = free (rebate expires 12/31/02).
They're hot-swapping me on Dec. 23rd
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Any connection between your reality and mine is purely coincidental. |
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