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Comments on news posted 2003-11-20 16:23:33: Yet another user bumps into Comcast's invisible bandwidth ceiling, and runs into roadblocks while attempting to get his account reinstated. Data caps (or restrictions on how much users can download) are becoming increasingly common. ..

page: 1 · 2

n2jtx

join:2001-01-13
Glen Head, NY

On OOL...

We have invisible upload caps. No one yet is quite sure what the exact number is to get your upload speed cut to 100kbits.

M A R K
Premium
join:2001-06-15
Long Island
clubs:


1 edit

Re: On OOL...

No... I have never seen any caps, this only happens to people who are uploading massive amounts of files. I have been with OOL since 2001 and upload every day between 10 and 100mb and never have problems. And this cap is for people who are downloading as it states in the story..

edited for the people who cant read, and - or understand me
--
Clark in 2004

untroubled1
Redneck Dawg
Premium
join:2001-12-21
Omaha, NE

Re: On OOL...

said by M A R K See Profile:
No... I have never seen any caps, this only happens to people who are uploading massive amounts of files. I have been with OOL since 2001 and upload every day between 10 and 100mb and never have problems. And this cap is for people who are downloading.

LOL!! You have NOTHING to worry about. I upload at least a Gig a day. Yes...that's GB.
--
Using Cox Business Services (Rock "N" Roll)
tcainfo

join:2002-10-31
Tarrytown, NY
Umm, no it is not for people who are downloading...its for people who are uploading. Please don't say something that is not true just so it looks like the criticism against u is wrong.

untroubled1
Redneck Dawg
Premium
join:2001-12-21
Omaha, NE

Re: On OOL...

said by tcainfo See Profile:
Umm, no it is not for people who are downloading...its for people who are uploading. Please don't say something that is not true just so it looks like the criticism against u is wrong.

You are correct. You see, there are more downstream channels than upstream channels. That's why your upload is always LESS than down.
--
Using Cox Business Services (Rock "N" Roll)

bob the cable guy



Re: On OOL...

actually that's not accurate. regardless of whether the download channel is broadcast (multiple channels coming out of the same head end going to all nodes) or narrow cast (each node group getting it's own channel, therefor one channel on each node), your download speed will be the same. The difference in download and upload is actually the modulation type.

Downstream is some speed of QAM, 128 QAM in my area. This modulation type can send 32 Mb/s IIRC. look it up. QAM uses both amplitude and phase shifts to send a high amount of data per clock cycle.

Upstream is QPSK, which is MUCH slower. It can only utilize phase shifts to send multiple bits at once.

why doesn't DOCSIS use QAM on upstream?

Because QAM (esp higher rates) is very sensitive to interference from noise and other sources. It is also a constant signal. Trying to get all the modems in a node group to synch to THAT level would be very difficult, not to mention the higher level of nose on the T-Band (upstream band).

QPSK on the other had is an intermittent transmission type, and is much more robust when it comes to noise resistance. As a cable tech for (censored for my own damn protection) I really appreciate that . It's hard enough chasing reverse through a house full of radio shack crap splitters and copper braid gel dielectric RG-59 junk cable. Any more problems, and many of people who complain about that disparity wouldn't even have service.

anyway ... lil rant. sorry.

-yadda.

M A R K
Premium
join:2001-06-15
Long Island
clubs:
did you read my post? is says "UPLOADING"

JoshNJ
Premium
join:2001-12-25
Freehold, NJ

Re: On OOL...

said by M A R K See Profile:
did you read my post? is says "UPLOADING"

said by M A R K See Profile:
And this cap is for people who are downloading.
.
--
"Religions are all alike - founded upon fables and mythologies." - Thomas Jefferson

M A R K
Premium
join:2001-06-15
Long Island
clubs:

Re: On OOL...

said by JoshNJ See Profile:
said by M A R K See Profile:
did you read my post? is says "UPLOADING"

said by M A R K See Profile:
And this cap is for people who are downloading.
.

yes ,the cap in the original story .... i guess people can't read or follow posts..
--
Clark in 2004

Dirk Daring

join:2000-08-03
Ashburn, VA

Re: On OOL...

"Cox heeded the criticism and soon after started being crystal clear in information circulated to subscribers: limits were set at "30GB of downloads per month, with a maximum of 2GB per day. Uploads are limited to 7.5GB per month, with a maximum of 1GB per day.""

Looks to me like the story is about both.
--
CD buying policy: I only buy blanks.
AKSkinz

join:2003-12-12
Tewksbury, MA
Hmmm, I don't upload little or none and download quite alot and I got a letter so it's for both...

ghostpainter
I Write for the Apocalypse
Premium,MVM
join:2002-05-25
Rancho Cucamonga, CA
clubs:

said by M A R K See Profile:
No... I have never seen any caps, this only happens to people who are uploading massive amounts of files. I have been with OOL since 2001 and upload every day between 10 and 100mb and never have problems. And this cap is for people who are downloading.

If you have broadband I would demand a refund....56 k is another matter....It would be nice to see all cable companies come clean on this issue....Why all the secrecy??? The writer of this story is right...The companies would avoid a lot of angry customers if they put it writing exactly what are the limits and also hiring people who have the proper training to take care of a problem before it gets out of hand...

AngryComcast

@swbell.ne

Re: On OOL...

I think the reason for the secrecy is so they may continue to use the word "unlimited"! Obviously Comcast Internet Service is *NOT* "unlimited", but removing that word from their sales pitch would give competitors, who truly do offer unlimited service, a nice advantage. I find it shameful and another reason why I won't consider switching my broadband service to Comcast.

comcaster2

@tci.com
You would prefer hard caps of 30 gigs to soft caps of over 100 gigs?

I hope to god they never ever do anything like you suggest

Synon29

join:2003-09-13
Cabot, AR

Re: On OOL...

No their not asking for them to lower the caps to 30 gigs. They are simply asking them to define the caps that are already in place, and make them clear to users so that they know how much they can download before their account is terminated.

Eric
Animals Rule This Land
Premium,MVM
join:2000-09-29
I see trees.
·Optimum Online

said by n2jtx See Profile:
We have invisible upload caps. No one yet is quite sure what the exact number is to get your upload speed cut to 100kbits.

100? I had mine cut to about 20kbits.
--
When you do things right, people won't be sure you've done anything at all.
»netdotcom.org

JoshNJ
Premium
join:2001-12-25
Freehold, NJ

said by n2jtx See Profile:
We have invisible upload caps. No one yet is quite sure what the exact number is to get your upload speed cut to 100kbits.

actually it is 150kbps, and it doesn't seem to be an amount of upload as much as it seems to be amount of time and speed you are uploading at
--
"Religions are all alike - founded upon fables and mythologies." - Thomas Jefferson

Tarsier

@208.24.x.x

Re: On OOL...

What do you mean? Isn't the "Amount of speed and time you are uploading at" the same as the amount of uploading done?
ie: kbit/sec * sec = kbit (amount uploaded)
Or am I misunderstanding what you mean?

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

Comcast needs to be more clear

They DO need to be more clear. They need to spell it out in their TOS. I'd normally say that bandwidth hogs get what they deserve, but clearly Comcast is wrong here for not spelling out the terms and conditions then penalizing users for not following them.

Phil
Rojo Sol
Premium
join:2001-06-11
Camarillo, CA

Re: Comcast needs to be more clear

If they were more clear than DSL ISPs would use that against them. That's why they don't want to set official caps. That's my take on it anyways.

Basically the customer is the only one getting screwed here.

Omega
Displaced Ohioan
Premium
join:2002-07-30
Cheyenne, WY
clubs:

Re: Comcast needs to be more clear

I too am also enjoyoing SBC DSL unlimited. Though I no longer use incredible amounts of bandwith.
--
"The doctor's X-Rayed my head and found nothing"

Anonuser

join:2003-01-03
Milwaukee, WI


1 edit
hehehe, i pull that much in a few days. The joys of SBC's unlimited, and no caps of any kind

Oh yah, I have business class

Chris
ExaltedHosting.com

Meeee -

@gb-cres.charterpipel

SBC DSL 'unlimited' is a SCAM!!!

Hello,

I know somebody who had SBC DSL They got their heavily promoted 'unlimited' USA and Canada calling plan combined with their DSL service, for a combined cost of (so they agreed after going over it 3 times to confirm the price) $60 per month (approx). He said upon actually USING a lot of 'air time' making calls and so on, they decided to send a letter EQUIVOCATING (bait and switch false advertising crap that would lose in court) their offer to 'business class user' and demanding more money or to switch to a 'per hour' plan.

You see, the game (he says) is this - a typical corporate lie - advertise something as 'unlimited', then if the user actually USES that service, change it. Of course, if you 'cancel' they then demand approximately $700 in various fees and 'cancellation charges'. WHat did he say to all that? FU*C you SBC! Now they have no $ from him at all, and he is with an alternate DSL provider.

Oh and he says the web space on 'yahoo' does not allow FTP, so it is utterly useless. You can't even upload more than 300K at a time or something ridiculous. It would take a couple days of solid work just to upload a web site! HA HA HA

SBC does have good DL speed (about 1.5 gigs per hour) but it ain't worth the hassle of all their spamware and so on (so the person I know says). Go with somebody else (he says

Sisqo
World Champs. Babe Who?
Premium
join:2002-08-14
Methuen, MA

said by Eat Me See Profile:
They DO need to be more clear. They need to spell it out in their TOS. I'd normally say that bandwidth hogs get what they deserve, but clearly Comcast is wrong here for not spelling out the terms and conditions then penalizing users for not following them.

I don't use Comcast, but I have to disagree about bandwidth hogs. You see if you sell a service as unlimited, then that's exactly what it should be!

Don't try & go back on your deal just because a few of your users are over exceeding your secret established caps!

They should just come out with a decent limit, so users can atleast know what they are facing. That's all they need to do & for the most part I'm pretty sure many Comcast users will be happy instead of having to worry on a monthly basis whether or not their service will be cut off.
--
No it's not a payphone, it's a portable phone!

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
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·Vonage

Re: Comcast needs to be more clear

said by Sisqo See Profile:
I don't use Comcast, but I have to disagree about bandwidth hogs. You see if you sell a service as unlimited, then that's exactly what it should be!

Don't try & go back on your deal just because a few of your users are over exceeding your secret established caps!

They should just come out with a decent limit, so users can atleast know what they are facing. That's all they need to do & for the most part I'm pretty sure many Comcast users will be happy instead of having to worry on a monthly basis whether or not their service will be cut off.

Well that's exactly what I'm saying. If they have caps, they should tell consumers about it and not advertise unlimited but then penalize users for going over the limit.

Sisqo
World Champs. Babe Who?
Premium
join:2002-08-14
Methuen, MA

Re: Comcast needs to be more clear

said by Eat Me See Profile:

Well that's exactly what I'm saying. If they have caps, they should tell consumers about it and not advertise unlimited but then penalize users for going over the limit.

Yes we both agree on that, but I have to disagree that "bandwidth hogs get what they deseve". Because if you sell a service as unlimited then you will most definately get some that do just overwhelming things with the broadband you are giving them. And when they do these things (the users) you can't blame them much less penalize them for it.
--
No it's not a payphone, it's a portable phone!

Chicago_DSL6

join:2003-08-04
Palatine, IL

Re: Comcast needs to be more clear

I hate to bring this back from the dead but I have one arguement in favor of the "bandwidth hogs" and why advertised unlimited usage shouldn't be capped.

I have a buddy who's parents have 7 kids in their house and they use a broadband connection of some type. They have a router in their house that is hooked up to everyone's indivdual PC. Each of the kids have their own machine to do their own homework, studying, whatever they need the web for, plus they have a family room PC that is for everyone. Long story short, I called Comcast asking about any caps or using more than one PC on the same connection and they confirmed no caps and that it was ok to have a router set up for multiple PCs. What happens to families like that? They aren't downloading tons of movies and mp3s..

Chicago_DSL6

join:2003-08-04
Palatine, IL

Pretty weird that there are bandwidth caps cause I asked a sales person many times on the phone about these caps and they denied it right down to their Customer Service for broadband. Probably a good thing that I didn't sign up for their misleading service.....

Stellorprespoilter10

@comcast.net

Re: Comcast needs to be more clear

"Pretty weird that there are bandwidth caps cause I asked a sales person many times on the phone about these caps and they denied it right down to their Customer Service for broadband. Probably a good thing that I didn't sign up for their misleading service....."

Sure it's misleading but the invisible cap is somewhere above 120 gigs perhaps even above 150 gigs. Very few people can download that much even if you are a bandwidth hog. Usually you have to do some serious bandwidth wasting to even aproach it. So although they really should define the limit when asked it's not something 99.99% of users need to worry about. Comcast users just hope and pray they don't go the way of Cox and define a limit of 30 gb a month...

comcaster2

@tci.com

quote:
Pretty weird that there are bandwidth caps cause I asked a sales person many times on the phone about these caps and they denied it right down to their Customer Service for broadband. Probably a good thing that I didn't sign up for their misleading service.....
Thats because there is no caps, it is a AUP violation which can cause service degridation on other nodes, it is a case by case basis with variables which are greater than can be bluntly set down before hand.

If you cant deal with it even before trying and seeing if your usage is a problem, then dont sign up, thats fine.

\I will enjoy my 3 megs down which dsl cant provide

AmeritecTech
Change we can believe in, 1922
Premium
join:2002-09-06
Houston, TX

Re: Comcast needs to be more clear

said by comcaster2:
I will enjoy my 3 megs down which dsl cant provide

SBC is currently providing up to 6 megabit.
--
Independent thinkers tend to ALWAYS have someone not agreeing with them. It's the non-thinkers that always come in legions." -John Callari

See 15 replies to this post

midranger4
Stupid Is No longer in Vogue
Premium
join:2002-01-18
Levittown, PA

said by Chicago_DSL6 See Profile:
Pretty weird that there are bandwidth caps cause I asked a sales person many times on the phone about these caps and they denied it right down to their Customer Service for broadband. Probably a good thing that I didn't sign up for their misleading service.....

What they tell you when trying to sign you up and what they do after the fact have been clearly proved to be two entirely different things.

Go figure aye?
--
Democracy is the illustion of Freedom

bky
moof moof
Premium
join:2002-07-05
Austin, TX
Wouldn't one be able to easily take comcast to court for not having the cap clearly stated in the EULA?
--
Write that down.
http://www.fanglan.org

calvoiper

join:2003-03-31
Belvedere Tiburon, CA

Re: Comcast needs to be more clear

Yep.

These guys are ripe for a class-action fraud lawsuit.

I can't IMAGINE where the lawyers are--surely out to lunch.

The mindless marketing people probably want to keep the caps, indeed even their existence, secret, so they can still say "unlimited", but this goes beyond stupid business practices--this is fraud.

Calvoiper
--
VoIP--the death knell of remaining voice monopolies!

Sisqo
World Champs. Babe Who?
Premium
join:2002-08-14
Methuen, MA

Re: Comcast needs to be more clear

said by calvoiper See Profile:
Yep.

These guys are ripe for a class-action fraud lawsuit.


The thing is, this hasn't affected that many people. But it definately is a pain in the butt for those Comcast users & it definately is false advertisement!
--
No it's not a payphone, it's a portable phone!

Tarsier

@207.43.x.x

Not likely, unfortunately. All customers of their broadband service have agreed to their AUP, of course. In their AUP this sort of behavior is provided for clearly enough, and the phrase "in the sole judgment of Comcast" makes things difficult. Basically, in the agreement, they have provided that they can suspend or cancel service if you "restrict, inhibit, or degrade any other user's use of the Service" or "represent an unusual large burden on the network." Is it right? No. Ethical? Maybe not. Legal? Yes, it is.
Now, a suit regarding their fraudulent advertisements might get somewhere. Who knows?

maartena
Stacked.
Premium
join:2002-05-10
Orange, CA
·RoadRunner Cable

I agree. I could care less whether they impose a data cap on my RoadRunner account or not, I probably won't even reach it. And If I do its probably because I don't want to pay for some software anyways, so I won't be complaining about being billed extra either.

But they need to set the record straight. How much is too much. A clear NUMBER must be set. And more importantly: If you set the limit to a certain number, provide a website for users to check their data.

I have 2 computers connected through one router. My router does not keep track of things, and all software packages that you can use to measure data will also add the LAN traffic. So if they want to impose a cap, do it RIGHT:

1) set a number of gigabytes.
2) provide information/statistics to users.

I betcha anything they are not setting a hard cap because they are waiting to see what other ISP's do. Too afraid to lose customers
--
»www.deanforamerica.com - You have the power to make a change! Support Howard Dean 2004

oliphant5
Got Identity?
Premium
join:2003-05-24
Corona, CA


1 edit

I'd rather have the invisible net

Where franchises make the determination. No point in limiting everyone, if there are only a few problem franchises. And according to accounts, you can blow through the magic caps (which seem to be in the 100+GB/mo range whenever numbers are quoted) before you get the letter...so if it's a one time thing, or once every few months...you don't get burned. But with hard caps, whether they have capacity or not, whether you do it only once or not, you're capped.

Of course I would prefer no caps...but you'll never see that with the ever anti-consumer Comcast.
--
Don't get it, demand it! The Anime Network »www.theanimenetwork.com/index.html

And something pretty good from the Cooler »elev.ru.orebro.se/ru0369/HAHAHAHA.MPG

Yoda2009

join:2003-10-07
Toronto, ON

Re: I'd rather have the invisible net

Click for full size
Well that just is not fair. That isn't fair business advertising something that isn't true! I myself have done some heavy bandwidth usage for a month. Whats the most anyone here has done? I use Sympatico Ultra DSL 3000/640.

Dragasoni
We're All Mad Here
Premium
join:2001-12-14
Rotonda West, FL

Agreed!

All ISP's that want to utilize download/upload limits need to specify the limits in their TOS. No ifs, ands, or buts about it. If my ISP pull this stunt on me, I'd take them to court. I'd bring my lacking TOS agreement paperwork with me...maybe Jonny Cockran might help too

Just my 2 cents...

-Dragasoni-

exocet_cm
In memory of dadkins
Premium
join:2003-03-23
New Orleans, LA
clubs:
·Cox HSI
·Suddenlink
·Cingular Wireless
·AT&T Southeast
·Charter Pipeline

This is when...

(...runs into roadblocks while attempting to get his account re-instated) ...you politely say "screw you too" and go find another ISP.

--
He that feeds a disease, feeds an enemy. Some diseases are starved. Starve your sins by fasting and humiliation. Either kill your sin, or your sin will kill you. - Thomas Watson Harmless as doves 131
karrock

join:2003-11-20
Reston, VA

Re: This is when...

said by exocet_cm See Profile:
(...runs into roadblocks while attempting to get his account re-instated) ...you politely say "screw you too" and go find another ISP.
Ahh... would that I could, but I don't have that glorious option... Comcast is the only broadband game in town for my immediate area.
--
~Tony

exocet_cm
In memory of dadkins
Premium
join:2003-03-23
New Orleans, LA
clubs:
·Cox HSI
·Suddenlink
·Cingular Wireless
·AT&T Southeast
·Charter Pipeline

Re: This is when...

Start your own wi-fi ISP. Like a community wi-fi?

--
He that feeds a disease, feeds an enemy. Some diseases are starved. Starve your sins by fasting and humiliation. Either kill your sin, or your sin will kill you. - Thomas Watson Harmless as doves 131

JakCrow

join:2001-12-06
Palo Alto, CA

Re: This is when...

Are you giving $10,000 away for him to start his own ISP? If not, don't makes such suggestions.

exocet_cm
In memory of dadkins
Premium
join:2003-03-23
New Orleans, LA
clubs:
·Cox HSI
·Suddenlink
·Cingular Wireless
·AT&T Southeast
·Charter Pipeline

HEY! He might just have an extra 10,000 dollars lying around but has never thought of the idea until I said something! (And Jakcrow, I was serious about starting the wi-fi ISP, it wasn't a joke)

--
He that feeds a disease, feeds an enemy. Some diseases are starved. Starve your sins by fasting and humiliation. Either kill your sin, or your sin will kill you. - Thomas Watson Harmless as doves 131

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
·Sprint Mobile Broa..
·surpasshosting
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Re: This is when...

I attended the Free WiFi Play Day on Aug 23rd, and met someone (who's from Reston too, I think) who did just that!

If you're seriously interested, karrock See Profile, the Capital Area Wireless Network Group (CAWNET) is a great resource.

clowny
Premium
join:2003-09-09
Crystal Lake, IL
·AT&T Midwest

More Comcast crap

It's stories like this that make me stay away from cable internet. I'd rather have my slow DSL connection & not have to worry about going over invisible lines.

I never liked & will never pay Comcast for their shoddy cable TV service, & I'll never spend a dime for their internet.
AuroraJock

join:2003-04-02
Chicago, IL

Case by case basis??

Could the reason for no caps be because each and every instance is an individual case by case basis? If an administrator at some NOC for Comcast saw that 1 IP address was consuming 80% of bandwidth on a particular node regulary, that'd probably get a letter generated - but what if that same amount of traffic only generated 20% consistent usage on another node? Cable modem infrastructure differs, in some instances, on a block-to-block basis - so one would assume that there is no set value, and probably never will be a set value.

scavio
Premium
join:2001-07-14
Melmac
clubs:

Re: Case by case basis??

I think they need to do it the same way Cox does it... put low caps in place, but only enforce it when you need to. I know I blow past those caps every month for work, but my guess is that until it becomes a problem on the node then I won't hear anything about it. Then they can point to the TOS and say, "If you want to be safe, go below our official caps" and I'd be on my merry way. Seems simple enough to me.
RavenTKR

join:2003-05-12
Cleveland, OH

Re: Case by case basis??

I have Adelphia Power Link in my home. Adelphia is equally vague about their download/upload limits in their TOS, but so far I have not seen any reports that Adelphia sends out those letters the way Comcast does.
Here is what the TOS say about it:

"Adelphia has the right to monitor, measure and report bandwidth consumption by You. Adelphia reserves the right to establish, modify and/or enforce consumption
allowances at any time now or in the future, with or without notice, and apply a surcharge for excess usage."
There is also this paragraph that refers to the invisible cap.
"You agree not to use the Adelphia Broadband Service or any
Equipment or Software provided by Adelphia: sending excessive data transfers that exceed any consumption limits
that are now in place or may be established in the future for the package to which You subscribe"

Once again the TOS fails to specify what the actual limit is. All it takes for thee companies to start specifying actual limits is for someone or a few customers to take them to court for misleading business practices.
wth
Premium
join:2002-02-20
Iowa City, IA

Go to State Attorney General

I would send copy's to the State Attorney Generals office and ask them to respond/take action. This would be a low cost method that should get a response.
kiersten

join:2001-12-13
Washington, DC

Newly Informed Comcast User now CANCELLING

Wow. I've now read all the comcast bandwidth threads here and am really shocked that such business practices such as advertising unlimited and a certain bandwidth pipe level and then implementing limits. Such shoddy business practices of clearly intending to trick people needs to be challenged by someone with deep pockets. Politicians always talk about self-regulation but it's only the regulations that get businesses to act transparently and honestly.

At any rate I just got comcast high speed and am now CANCELLING COMCAST based on all this new information and keeping my DSL which i've had no problems with even though I do a monthly remote backup of gigs of my changed important files. It sounds like Comcast would cancel me for this so why create a headache for myself.

We need to pass the word and inform ALL CONSUMERS that the adverised pipe speed upload and downloads is not actually allowed to be used.

Geeze we expect those kinds of hidden intentions from politicians but now we have to question even nation-wide advertising from what one thinks are such large companies that the government would be effectively regulating any misreprentations or hidden agendas. Perhaps those regulators have changed in their intentions to regulate advertising any more.

Ah well! Thanks BroadbandReports for preventing a big headache and the time lost of reinstalling my dsl connection again after comcast arbitrarily would have canceled me most likely down the line!
--Kiersteni
NGOwner

join:2000-11-21
Leawood, KS

Re: Newly Informed Comcast User now CANCELLING

Some may view your actions as taking a stand.

Me, I think you are cutting off your nose to spite your face.

Since you have a fallback position, DSL, why not see whether these caps would apply to you.

Gigs of uploads once a month may not qualify for disconnection.

But it is your call.

[NG]Owner
--
It is impossible to create an idiot-proof product. Humanity is simply too adept at churning out better idiots.

JTRockville
Data Ho
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join:2002-01-28
Rockville, MD
clubs:
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·surpasshosting
·Verizon FIOS


2 edits

Re: Newly Informed Comcast User now CANCELLING

said by NGOwner See Profile:
Since you have a fallback position, DSL, why not see whether these caps would apply to you.
Is this sort of behavior Comcast refers to, when they advertise "online gaming"?
AKSkinz

join:2003-12-12
Tewksbury, MA

said by NGOwner See Profile:
Since you have a fallback position, DSL, why not see whether these caps would apply to you.

Why should he have to see if these caps would apply?? So CC can get a couple of months fees before they shut him off?? Why doesn't CC just tell him what the limit is before he signs up??? Oh, thats right, there is no limit, it's "Always On"!!!! So he drops DSL and goes with CC and then gets dropped. He then has to get DSL installed again. Lost time, lost work, lost money for the consumer. Give the consumer "all" the "correct" info so he can make an informed decision, not vauge promises like "unlimited" and "always on" when in fact they aren't.
nickpdx
Premium
join:2003-10-19
Portland, OR

said by kiersten See Profile:
Wow. I've now read all the comcast bandwidth threads here and am really shocked that such business practices such as advertising unlimited and a certain bandwidth pipe level and then implementing limits. Such shoddy business practices of clearly intending to trick people needs to be challenged by someone with deep pockets. Politicians always talk about self-regulation but it's only the regulations that get businesses to act transparently and honestly.

At any rate I just got comcast high speed and am now CANCELLING COMCAST based on all this new information and keeping my DSL which i've had no problems with even though I do a monthly remote backup of gigs of my changed important files. It sounds like Comcast would cancel me for this so why create a headache for myself.

We need to pass the word and inform ALL CONSUMERS that the adverised pipe speed upload and downloads is not actually allowed to be used.

Geeze we expect those kinds of hidden intentions from politicians but now we have to question even nation-wide advertising from what one thinks are such large companies that the government would be effectively regulating any misreprentations or hidden agendas. Perhaps those regulators have changed in their intentions to regulate advertising any more.

Ah well! Thanks BroadbandReports for preventing a big headache and the time lost of reinstalling my dsl connection again after comcast arbitrarily would have canceled me most likely down the line!
--Kiersteni

I use about 60gb/month and I havent got any letters or anything, so far today its only 1:29pm and ive used 1610mb down and 167.7 mb up
AuroraJock

join:2003-04-02
Chicago, IL

Comcast TOS

From the Comcast TOS (»www.comcast.net/terms/use.jsp)...

Note: Comcast reserves the right to immediately terminate the Service and the Subscriber Agreement if you engage in any of the prohibited activities listed in this AUP or if you use the Comcast Equipment or Service in a way which is contrary to any Comcast policies or any of Comcast's suppliers' policies. You must strictly adhere to any policy set forth by another service provider accessed through the Service.

Prohibited Uses and Activities
Prohibited uses include, but are not limited to, using the Service, Customer Equipment, or the Comcast Equipment to:

(vii) restrict, inhibit, or otherwise interfere with the ability of any other person, regardless of intent, purpose or knowledge, to use or enjoy the Service, including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others' ability to send or retrieve information;

The key words are "generating levels of traffic sufficient to impede others' abilitity to send or retrieve". Like I said, individual case basis. If a bandwidth hog is downloading 400 gig/month and is sufficiently slowing down the internet experience for 5 other homes which may be sharing that node, I would say that a disconnect notice would be within Comcast rights (not saying it's good, just within their rights). I think Comcast has dropped most marketing material with the word "unlimited" and replaced it with "always on" - so the argument really doesn't hold any water anymore. Why doesn't DSLreports.com get some information from the families who share a node with a bandwidth hog who got disconnected and find out if their service has improved?

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:

Re: Comcast TOS

So, they use the term "unlimited" to lure people, then later, change the advertisements to "always on"? Sure sounds like bait-n-switch.
AKSkinz

join:2003-12-12
Tewksbury, MA

said by AuroraJock See Profile:
I think Comcast has dropped most marketing material with the word "unlimited" and replaced it with "always on" - so the argument really doesn't hold any water anymore.
Then what does "Always On" actually mean???? Always on but you can't always use it??? Always on but only at a certain time or for limited use?? I don't see the difference, always on or unlimited sound the same to me.
karrock

join:2003-11-20
Reston, VA

Thanks Karl!

I'm not happy that my situation is highlighting Comcast's blanket response to so-called "excessive bandwidth" users, but I am glad that voices don't go unheard in the online community.

Rally1

join:2000-06-12
Irvine, CA
·AT&T U-Verse

math

Comcast marketing: Comcast High-Speed Internet lets you do anything you can imagine online. Watch movies, research anything, plan vacations - see what the Internet really looks like with 100% Pure Broadband power.

Some quick math for perspective:

If you ran a 1000k video stream for 2 hours each friday and saturday (ie watch a movie) you would use 7.2GB for the month.

If they used the same caps as Cox, ie 30GB of downloads per month, with a maximum of 2GB per day. Uploads are limited to 7.5GB per month, with a maximum of 1GB per day

To reach your daily download cap of 2GB you would only have to max your 3MB (comcast) connection for an hour and a half. So I don't see HD video being a real option anytime soon.

untroubled1
Redneck Dawg
Premium
join:2001-12-21
Omaha, NE

Re: math

said by Rally1 See Profile:
Comcast marketing: Comcast High-Speed Internet lets you do anything you can imagine online. Watch movies, research anything, plan vacations - see what the Internet really looks like with 100% Pure Broadband power.

Some quick math for perspective:

If you ran a 1000k video stream for 2 hours each friday and saturday (ie watch a movie) you would use 7.2GB for the month.

If they used the same caps as Cox, ie 30GB of downloads per month, with a maximum of 2GB per day. Uploads are limited to 7.5GB per month, with a maximum of 1GB per day

To reach your daily download cap of 2GB you would only have to max your 3MB (comcast) connection for an hour and a half. So I don't see HD video being a real option anytime soon.

FYI...The DAILY caps no longer apply. Only monthly. That's why I changed to SOHO.
--
Using Cox Business Services (Rock "N" Roll)

LordMalak

join:2003-07-02
Brazil

Crystal Clear Common Sense

Once again, it's all common sense. Geez, I'm tired of repeating this over and over again. Abuse the network and you'll get nailed. It's not about caps; it's about moderation. BBR itself reported the users getting nailed are a handful of heavy users. Any average Joe with an average usage pattern will not get screwed. If you so desperately need to keep a heavy usage pattern, then maybe you should look into getting a business account intended for such purpose.
--
SBC DSL Tech Support.

See 6 replies to this post

heels_fan
1.20.09 The start of Socialism
Premium
join:2003-02-07
Columbia, TN

Other Cables AUP

here is Charters AUP...
11. NO EXCESSIVE USE OF BANDWIDTH

If Charter determines, in Charter’s sole discretion, that Customer is using an excessive amount of bandwidth over the Charter network infrastructure for Internet access or other functions using public network resources, we may terminate Customer’s account at any time and without notice, or require Customer to upgrade Customer’s service level and pay additional fees in accordance with our then-current, applicable, published rates for such service.

Does not give any limits...all it says is "in Charter's discretion"...hell that could be whatever they want, be it 30GB or 1GB
--
Join Me here
[BBR]Heel_fan

Vamp
5c077
Premium
join:2003-01-28
MD
·Verizon FIOS


2 edits

thats BS

The only reason why any company would do that is because all ISP's severly over sell there bandwidth, and they know it....

OH, and COX has a 7.5gb upload limit a month(NOT day)?? OMFG, how could you NOT pass that. I upload like 1gb a day under NORMAL use, just couple hours of gaming action, and some surfing, uploading pics.. It would suck %ss to have cox (or comcast).
vud911

join:2003-01-04
Brooklyn, NY


1 edit

Re: thats BS

"OH, and COX has a 7.5gb upload limit a day?? OMFG, how could you NOT pass that."

How CAN you pass that. Even with my 768kb dsl and uploading full speed for a full day, i might clock in roughly 4 GB. 7.5gb limit is quite a LOT for a day and chance of passing that isn't very high unless you have a really fast upload. Don't believe cox offers that high of an upload speed to achieve this.

"I upload like 1gb a day under NORMAL use, just couple hours of gaming action, and some surfing, uploading pics.. It would suck %ss to have cox (or comcast)."

few hours of gaming, surfing, uploading pictures? It is very hard to believe you upload 1 gb doing these things. Most of thethings you mentioned are low-end in upload bandwidth usage. Even 32 players counter-strike servers clock in 1-2 gb a DAY and those are mostly packed 24/7 servers. Anyway, to make it short. Unless you upload movies, software, or other HUGE files you will NOT touch the 7.5gb upload a day. Nor will you be able to without a 1.5mb in upload speed, etc.

Are you sure you didn't mean DOWNLOAD?

Vamp
5c077
Premium
join:2003-01-28
MD
That was a typo... there limit is 7.5gb a month...

maartena
Stacked.
Premium
join:2002-05-10
Orange, CA
·RoadRunner Cable

Just asked roadrunner to be sure...

Sent out an e-mail to Time Warner/RoadRunner in Southern California and got this reply just now:

"Thank you for your inquiry.

There currently no cap on customer's usage of the service, and there is
no known plan to implement one. If there is a change in this type of
policy our customers will be informed in out Fast Lane news letter.

If you have any further questions, please do not hesitate to contact
us.

Broadband Data Support
Time Warner Cable - Los Angeles"


small spelling error in "there currently no cap" (maybe it was a Jamaican support guy!) but the message is clear:

RoadRunner users can use the "fat pipe" as they call it as much as they like.
--
»www.deanforamerica.com - You have the power to make a change! Support Howard Dean 2004

xerodustrial

@comcast.net

Wow..

Some of you guys are freaking out because you downloaded 50 gigs a month, and the big mean Comcast men are gonna get you. You need to chill out. The guys who have been warned and subsequently disconnected from Comcast for being bandwidth hogs were in the neighborhood of 250+ gigs a month.

My guess on this policy is that Comcast has some sort of statistics page that shows usage on nodes and total usage on a monthly basis, and then they target on the top say 1-2% of bandwidth hogs. They also might just look at a graph and single out the giant spikes in usage.
newSymp

join:2003-11-06

hmm

do these guys offer unlimited service?

I hate when companies offer unlmited internet service, and yet fail to maintain that word of Unlmited, meaning no boundaries,
IF it's not unlmited then dont offer it and dont advertise it...
ReneMH

join:2001-11-27
Cockeysville, MD

Re: Wow..

Nevermind. I wanted to use an unlimited water usage example (like in my lease), but then you would not get that one either. Unlimited Pipe is unlimited pipe, if it's open i use it as much as i feel the need to use it.

codeuserbetaHRBR

@comcast.net

Re: Wow..

If your landlord looked at his water bill and saw that he had tenants using enormous amounts of water it's likely that policy would change at a drop of a hat. There's always a limit your landlord has to make a profit.
newSymp

join:2003-11-06

Re: Wow..

Using water, and using the internet are two different things, very bad example because people have warning that they are water shortages around, I haven't heard of internet shortages.

I have an unlimited cell phone plan, but i dont see my cell phone carrier after 7 call me to complain that i use it to much, I use it so much per month and they haven't kicked me off or sent me a letter saying i talk to much, that is what the true meaning of unlmimted evening and weekends mean

BrooklynZoo
For Everthing Else, There's Mastercard

join:2001-04-01
Atlanta, GA

I hope this crap doesn't move over to DSL!

This is yet another reason why I stay away from Comcast HSI like the plague.
macaholic
Premium
join:2003-08-31
Jackson Heights, NY

they should at least snail mail a warning....

the user's machine could be hijacked by warez folks and he/she may not even know it. Perhaps comcast should treat the customer like a customer and not hoodlum and help to figure out where and at what time the utilization is occuring....this practice of shutting people down and not talking to them is onerous.

Ben
DaTruth7

join:2003-11-20
Pompano Beach, FL

Re: they should at least snail mail a warning....

Question: Are you not paying attention here? They received letters in the mail before disconnection. Twice. With a phone number to translate it if you can't read.

It would seem to me that if someone truly didn't download much and were being targeted, they would realize that they need to take a look at their machine. In a worst-case scenario they should shut-down the machine when not using it. That alone wouldn've saved them. I'm not buying it. These people know what they're doing.

KnightDreams
Coming Back Is Slow But Coming.

join:2002-05-08
Saint Charles, MO
clubs:

Hate to defend ISP's on what you just said...but it is the Computer users responisablity to make sure there computer is safe from so called hijackers, if it was not our responsiablity then why dont we all say our computers where hijacked when we excede our limits or there is kiddie porn on our computer when the fed's come and break down the door.
--
Frank Amo
macaholic
Premium
join:2003-08-31
Jackson Heights, NY

Re: they should at least snail mail a warning....

no argument but at least the person a real avenue (not voicemail) of getting a technical person who can tell then "look if you being honest about your usage perhaps you've been hijacked, we recommend the follow steps..." if you find out this was the case call as back and we'll put you on probation for a month..

by giving him/her voicemail its guilt till proven innocent.

Ben
ithxp

join:2002-11-13
Toms River, NJ

Holy S**T

i never herd of such limits till i read this fourm....
im what some say a "heavy bandwith user". I host servers for games. I would need the speed, but i never got any letter about i was going over my "limit" and then again comcast hates me *is recaling to all the complaints they got from me* think i should get a job at comcast...to aculy make comcast do somthing............................
--
»community.webshots.com/s/image6/···i_fs.jpg

See 11 replies to this post
Forums » Crystal Clear Capspage: 1 · 2


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