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Comments on news posted 2003-12-03 10:38:57: Most users take their e-mail reliability for granted, and if they receive no errors, assume the best. ..


jlupien
Premium,VIP
join:2001-02-20
Ladysmith, BC

Spam?

I have to wonder, are the long delays shown here caused by the volume of spam on the internet? Email servers are getting choked to death. Until we come up with some sort of reliable authentication process for receiving mail, I don't thin kthis can be corrected...
--
Check out my gallery here! Remember, vote early and vote often!

Brianv5
Low Level Functionary
Premium
join:2001-01-20
Keyser, WV

That's why I log everything!

Running corporate mail servers, I want accountability. Sure they said they sent it, but did they really? Going to the logs is the best way to trace a message. Once I can show that it got to the customers gateway, then its out of my hands. Getting it there is my responsibility, nothing on the other side.

Once they find they spelled hotmail as hotmial, then they quit complaining about "the stupid email thing" that doesn't work.

Of course with Verisign's DNS settings now, god only knows where misspelled domain emails are going!
--
Anything can be tweaked!

Sarah
Premium,ExMod 2002-05
join:2001-01-09
Cambridge, MA
kudos:5

Reliable? E-mail? Ha...

I have found it to be nearly impossible to get a reliable e-mail provider for my office.

We just switched our e-mail for the 5th or 6th time in about four years. Verizon was the worst offender, with e-mails disappearing for weeks at a time, multi-hour hold times for tech support who would tell me there was no problem, etc. Atrocious - and that's with a business account! I'd hate to see what residential customers got.

Our latest provider blamed Sobig.F for the 24-hour delays we were having, but when the delays popped up again in November, they didn't have any excuses except that "no one else is having a problem, just you." That combined with the loss of 24 hours worth of my boss's e-mails, plus the fact that their server got blacklisted by AOL, and the lack of spam filtering... it was enough for me to switch, AGAIN. Wish me luck this time.
--
Got an idle CPU? Check out Team Helix!
DSLDawg23

join:2003-08-08

Secondary Mail Server/MX Record

If you want to be sure you will get e-mails when your primary e-mail server is down, then get a secondary (backup) mail server and place it in the MX record for your domain. There are plenty of services on the Net that can do this for you, or if you are a techie, you can set one up yourself. Of course, this won't help much if you don't have your own domain name, but it is relatively inexpensive and works for most businesses.

Vamp
5c077
Premium
join:2003-01-28
MD
kudos:1

Re: Secondary Mail Server/MX Record

Some of the email realiability problems are just from filters alone rather then bad mail servers.

justin
Australian
join:1999-05-28
New York, NY
kudos:7
Host:
IPv6
Business Connectiv..
Console/Handheld g..
Console Tech
Home/Office setup ..
easydns does this for any domains you have with them. They provide the backup MX record (unless you wish to take that away), then when your mail server is down, they spool up the mail and deliver it to you when it is up again.

Very useful.

Only one down-side: if you are deny spamming IPs or whatever, the spammers will sometimes try the MX backup mail spool instead .. which may accept the spam, then pass it on to you, getting past your IP bans.

KeysCapt
Premium,Mod
join:2001-07-11
Keys Exile
kudos:1
Host:
Time Warner Cable ..
Weather
Ham Radio
AT&T Southeast
Sports Chat

No hurry ....

Wow.

Time-Warner would have better luck putting a postage stamp on their email and walking it to the nearest Post Office.

It would be nice to see some other providers included in this scorecard. It would also be nice to see them take email as a serious issue, rather than treat it as a "perk" of their service.
oldnick

join:2000-09-30
Dallas, TX
Reviews:
·Skytex Wireless

I hate to do it but...

(b) SBC YAHOO! MAKES NO WARRANTY THAT (i) THE SERVICE AND/OR SOFTWARE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE AND/OR SOFTWARE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE (FOR EXAMPLE BUT WITHOUT LIMITATION, SBC YAHOO! DOES NOT WARRANT THAT YOU WILL ALWAYS RECEIVE EMAILS ADDRESSED TO YOU), (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE AND/OR SOFTWARE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE AND/OR SOFTWARE WILL MEET YOUR EXPECTATIONS, AND ANY ERRORS IN THE SERVICE AND/OR SOFTWARE WILL BE CORRECTED.

This is from the SBC/Yahoo! TOS (simply because it is the one I have easy access to), but I'm sure the other providers have similar verbiage in their TOSes.

It would be nice if email were 100% reliable and error free, but its not. In other words, DON'T USE IT FOR LIFE OR DEATH COMMUNICATION, IMPORTANT CONTRACTS, ETC.

clickwir

join:2001-06-21
Dickson City, PA

email sucks

Ok. So email sucks anyway. I try not to use it. I only use it cause I have to, not cause I want to.

DOWN WITH EMAIL!!!!
Bobcat
Premium
join:2001-02-04
Reviews:
·Verizon Online DSL
·Optimum Online
·EarthLink

OOL Email Sucks!

My ISP, Optimum Online, has really lousy email service. I frequently have emails delayed by 10 hours or more. I've also had emails sit on the server for 2 days then bounce back even though the destination address was valid; (see »Re: Fix the friggin' SMTP servers already!!! ) And I know that I've had emails disappear completely.

Also, OOL is on so many blacklists, there's a good chance your email will never be delivered. And, finally, there are lots of authentication errors trying to connect to their POP server.

In short, OOL Email Sucks!
--
"We know where they are."
» Donald Rumsfeld on Iraq's weapons of mass destruction, March 30, 2003.

mrchris
Out and around
Premium
join:2002-10-01
North Babylon, NY

Re: OOL Email Sucks!

Erm, I dunno what you're talking about, but here where I live, my server has been up about 90-95%
--
Play ET!
Petroprice

join:2002-02-22
Scarborough, ON
You should try Foxmail free e-mail client and send e-mail directly. In Options/Application preference/Mail express specify any DNS server.

xmrocks
Premium,MVM
join:2003-09-23

Use USPS

No, just kidding! I sometimes lose e-mail being sent to another party when using my school's e-mail account. I never get it bounced back or any kind of indication it never arrived. Sometimes, the incoming mail never arrives either. Of course talking to the IT Dept. here is almost useless. They'll blame it on the other ISP having problems and it will just turn into a big blame game with everyone blaming everyone else.

Zertoss
Just Say No To Caps Lock

join:2001-08-01
Clute, TX

Alternatives

For just keeping in touch with my friends, I usually just use Instant Messaging. Free web based email like Yahoo and Hotmail work well for me too. They aren't 100% reliable, but they get the job done.

It seems to me that software on the user's (sender or receiver) computer causes more problems than the actual email servers.
--
This lead apron will protect me from the gravity.

ArchAngel21x
Waiting For iPhone 5
Premium
join:2001-10-28
Lincoln, NE

It's Just Another Reason

Why I am glad I don't depend on my ISP for e-mail.

Brianv5
Low Level Functionary
Premium
join:2001-01-20
Keyser, WV

Re: It's Just Another Reason

Yeah seriously, I'd rather run my own and not have anyone else to complain to.
--
Anything can be tweaked!

nekkidtruth
You fail at life.
Premium
join:2002-05-20
London, ON
Reviews:
·Rogers Hi-Speed

Re: It's Just Another Reason

said by Brianv5:
Yeah seriously, I'd rather run my own and not have anyone else to complain to.

Except that in most cases ISP's don't allow relaying which in return causes your mail to be bounced/blocked by several major ISP's. In a lot of ways, it just causes more headaches.
--
Never expect anything and never underestimate the unexpected.

FutureMon
Is voting for Obama
Premium,ExMod 2002-05
join:2000-10-05
Long Beach, CA
I run my own email server...but early on I made the mistake of opting in to a lot of junk in the interest of sweepstakes and such....Now I get around 700 pieces of mail per day...

I have to read each and every subject of this spam just so I won't accidentally delete a valid email from someone I know...and even then there is a chance I will delete a valid mail.

Just yesterday I got an email from a recruiter - he had left the subject line blank. Normally those are the first ones I delete, but luckily since he had left me a voicemail too and I knew his name, I was able to keep that particular message based on the "sent from" info.

Changing my email address and disabling the one I have used for the past 8 years is about the only option I have - but could cost me considerable business since there are people who only know the one address and if I were to advertise the change it will only lead to spam on the new address.

- FM
--
DCExec Member, Member of 'StarFire Seven' & Undisputed BBR Karaoke Champion!

ArchAngel21x
Waiting For iPhone 5
Premium
join:2001-10-28
Lincoln, NE
Reviews:
·Internet Nebraska

Re: It's Just Another Reason

said by FutureMon:

Just yesterday I got an email from a recruiter - he had left the subject line blank. Normally those are the first ones I delete
I have had a couple people request that I put something in the subject line. I am going to assume it's because of this reason. One thing you might try, ask people to put a certain word in the subject line every time. Pud does that with www.fuckedcompany.com. I don't know how he set it up, but e-mail is bounced back if his name is not in the subject line.

quote:
if I were to advertise the change it will only lead to spam on the new address.
So just inform the people you want to know?
--
I am the beginning. I am the end. I am forever, and I will continue to exist long after everything, even hope itself, has been destroyed.

FutureMon
Is voting for Obama
Premium,ExMod 2002-05
join:2000-10-05
Long Beach, CA

Re: It's Just Another Reason

said by ArchAngel21x:
So just inform the people you want to know?
That's just it. I've given it out to many many people over the years....and haven't necessarily had any recent contact with them or even have a current address for them. However, should they decide to contact me, my address is still valid.

I've tried the "put something in the subject line" before too. It doesn't work very well. People generally don't remember such things unless they communicate with me on a regular basis...

- FM
--
DCExec Member, Member of 'StarFire Seven' & Undisputed BBR Karaoke Champion!

garagerock
Premium
join:2002-06-14
Louisville, KY
said by ArchAngel21x:
Why I am glad I don't depend on my ISP for e-mail.

Of course you depend upon your ISP for email...everyone does, regardless of whether or not you run your own.

Unless of course you are your own ISP, that is...:)

ArchAngel21x
Waiting For iPhone 5
Premium
join:2001-10-28
Lincoln, NE
Reviews:
·Internet Nebraska

Re: It's Just Another Reason

said by garagerock:
said by ArchAngel21x:
Why I am glad I don't depend on my ISP for e-mail.

Of course you depend upon your ISP for email...everyone does, regardless of whether or not you run your own.

Unless of course you are your own ISP, that is...:)

Hrm....well in a round about way....yes.
--
I am the beginning. I am the end. I am forever, and I will continue to exist long after everything, even hope itself, has been destroyed.

Brianv5
Low Level Functionary
Premium
join:2001-01-20
Keyser, WV
Running your own mail server doesn't require relaying. Have your own DNS domain and MX entries and route your own mail.
--
Anything can be tweaked!

Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL

So...

So, we don't have a perfect system. What else is new? If your e-mail is reliable the other option is telephone or snail-mail. Both of these also are not 100% bullet proof.
--
Girls don't really like meThat's why I hate myselfMaybe it's cause of the way I lookOr maybe it's something elsehttp://maxolasersquad.com

kstuart
Ken Stuart
Premium
join:2003-10-15
N California

Yahoo was the best of those tested

quote:
I hate to do it but...
(b) SBC YAHOO! MAKES NO WARRANTY THAT...
Yeah, but note that on the Watch site, Yahoo was easily the best performing of all the tested servers.
--
SBC Yahoo DSL Standard+ - 1220/218->back-down-to-136 - Sp. 5100 - 8800 ft from CO - Netgear MR814v1

linicx
Caveat Emptor
Premium
join:2002-12-03
United State

Re: Yahoo was the best of those tested

Yahoo is just fine when it works. I didn't get mail for two weeks.
--
Be careful what you ask for - you just might get it.
averagedude

join:2002-01-30
San Diego, CA
Reviews:
·Cox HSI

Fax a copy

For "business", I usually fax a copy of the email IF it is important. Why not just fax then? Good question. I do find myself faxing more because I know they will get it. Yes, everyone in their office will probably read it before it get to the sender, but when it really it is important - the more eyes that see it the better.

One company that I deal with has a office policy about emailing - snail mail a copy. Yea, it seems silly but CYA when it is business stuff.

MsTerra
Callipygian
Premium
join:2002-08-20
The Bubble
kudos:1

Pobody's nerfect

I've been using email regularly since 1990, when most users were in the .edu and .gov domains and before spam, and I've never expected 100% reliability. It's unrealistic to expect anything to work right 100% of the time. Snail mail gets lost, phone calls get disconnected, fax machines jam, emails disappear into the aether. Stuff happens. I use Earthlink both at work and at home, and the success rate has been totally satisfactory. As always, YMMV.
--
Not a lot of people know this, but there is such a thing as recreational defibrillation. (Donald Fagan, in a recent interview on NPR)

Voyager2K2

join:2001-10-04
Wayne, PA

Receiving Email From Comcast Cubscribers

I regularly correspond with a Comcast subscriber.
My ISP uses Brightmail to filter spam and it does an OK job.

Now here's the rub.
Emails sent from this Comcast address are regularly tied up for two hours or longer before I receive them.
After reading quibbly's post »Spam is great for job security it's starting to make sense.
I should also note her father experiences the same problem using Hotmail.

I have been blaming Comcast's server for the problem, but now am I starting to think that because of the originating server her emails are being spooled for spam inspection before they are released.

Am I way off base here or do I at least have a clue?
(No all your base jokes PLEASE!:) )
jearlcalkins

join:2003-12-02
Littleton, CO

Re: Receiving Email From Comcast Cubscribers

nope, you're not too far off. Comcast isn't likely to be checking your friend's outgoing email.

Comcast's server is overloaded checking ALL the inbound mail for spam and viruses, and doesn't have time to send that email to your ISP.
mark0620

join:2001-09-12
New Orleans, LA

Regular mail is just as bad.

I have more trouble with the post office than with my cox email. I often receive destroyed letters in clear plastic bags say sorry we ate your mail. I mail something off and it never gets there. With email and internet you can be sent a confirmation instantly to know if that person got it.

Vchat20
Landing is the REAL challenge
Premium
join:2003-09-16
Columbus, OH

strange emails and spam, oh my

first off, i dont use my isp's email. probably because weve switched our isp's about 5 times in the past couple months. but ive been using a hotmail account as my main account for the past couple years now and have not had a single problem. as a matter of fact, the delay time is probably in the range of a few seconds for 99.9% of the time. and as far as spam is concerned, i just set the spam filtering on extreme where everything goes to my junk mail box unless is say otherwise. if anything i see the lost email problem being common user error. with people making strange usernames nowadays with geek talk (numbers in place of letters), its not hard to get the email address wrong. the part about delayed email i just blame on spam and any of the latest virii that cause spam. i mean, in the time frame of a single day, theres got to be anywhere from a couple billion to a couple trillion at the least spam emails that filter all across the net.

Vchat20
Landing is the REAL challenge
Premium
join:2003-09-16
Columbus, OH

get hotmail

seriously. after having my email address at hotmail for the past couple years ive not had a single problem. delay times are 5 seconds at most and spam i have easily controlled by having the filter set to extreme. only problem i see is that there are a few sites out there that wont allow registration under a hotmail account or any free email for that matter. but so far hotmail has been top notch for me. recommended.
CRB114

join:2002-02-08
Purcellville, VA

Fastmail.fm: a small provider with great service

I have an email account with www.fastmail.fm. At the guest level, they have no web interface ads, simply a two-line tag at the bottom of emails. Their mailbox restrictions are 10 MB for guests, and at the higher pay levels (very reasonable prices) the boxes jump to 50 or 150 MB. They have a bandwidth limit of 40 MB a month, but even with my heavy usage I've never come close to it.

I heavily recommend fastmail.fm to anyone looking for a great webmail/IMAP mail solution. Great accounts, no spam, and service that has yet to drop an email.

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