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Comments on news posted 2004-06-20 12:30:06: The Geek Squad, a computer-repair service that makes house calls, started 10 years ago as a small tech-support business in Minneapolis. The business was so successful that Best Buy decided to buy it and make plans to integrate it into their stores. ..

page: 1 · 2
darkworlds

join:2003-01-30

Old news *sigh*

Old news, they bought it some 3-4 months back. I have serveral of my friends working on the geek squad for 2 months or more.

jwsmiths4
Part Man, Part Mac
Premium
join:2003-10-25
Savannah, GA

Re: Old news *sigh*

Guys look I can understand that a lot of you have had bad experiences at Best Buy before. Sometimes the prices seem high and I'm sure that quite a few of their employees have seemed to be less than knowledgeable. You should know that quite of few Techs are less than happy to be converting to the Geek Squad. However, you have to realize that a manager actually made the call to hire those techs that you don't like and a corporate team choose to convert the in-store techs to Geek Squad.

winky
Turn Left At The Moon

join:2001-02-11
Saint Louis, MO

Sow's ear out of a Silk Purse

As a "computer-repair service that makes house calls" I view this as direct competition for my customers, at least up to the point of an actual service call. Leave it up to big business to take a good idea and screw it up with rules, regulations, forms, high prices, and small print that leaves the customer standing at the door with their mouth open wondering what just happened. When Best Buy is cheaper, better, faster, and more concerned about their customers computing experience than I am, I'll start to worry. Until then I'll rely on Dell, Gateway, and now Best Buy, along with the rest of the Big Boys to make me look good
Maybe I'll point my 17 year old with an A+, Server, and Net over there for a job; might be nice to have their mailing list. LOLLOLLOLLOL
--
NEGATIVE...I am a meat popsicle.
Vesentac

join:2002-05-10
Chantilly, VA

we're not the same!

Actually, you cant say all Best Buy techs are idiots. I should know because I'm one of them :P

Every store has their mix of good and bad techs. It seems that most stores have a majority of bad techs. The geek squad was suppose to change how current best buy techs handle computer troubleshooting. From what I hear it was, basically system restores for almost any problem. Our deparment fortunately, has one bad tech while the rest are solid. I was shocked to see one new geek squad tech(DA) that didnt know how to assign manual ips and transfer data via xover cable.

But our store's talent, skill, and experience are reflected in our stats. We're number one in our district, region and maybe in the company as well. We also educate our customers to the best we can though most seem to just nod their heads. Anyways, rant off
taichino

join:2004-06-24
Miami, FL

just curious!!

How much can a geek squad or double agent make..!!!
taichino

join:2004-06-24
Miami, FL

halla@your boy!!

Does anyone know how much a geek squad agent or double agent or tech makes!!! what's the most they can make?

anon111x



Geek Squad's been around for 10 years

Did anyone read about this company before blasting them?

The Geek Squad has been around for OVER 10 YEARS and were fixing computers long before BBY bought them.

BBY may have a bad rep, but the Geek Squad does not. It appears like they are actually trying to change, er, fix BBY.

The secret service trusted the Geek Squad with their computer and I'm sure that agent knew more than to format the machine.

bdawg1

@205.138.x.x

faxing

I would like to buy a fax machine and want to know if I could use my exsisting phone line for sending out fax's ??? I really don't need to receive any fax's . can anybody help me....thanks bob
geeksquad900

join:2005-01-31
Simi Valley, CA

Geeksquad is good...Bestbuy is the bad one

Geeksquad is a real cool company to work for but bestbuy has really screwed this all up, and geeksquad puts up with it...Geeksquad members get under paid, over worked, and sales mang, segment mang really screw things up...I work for the T.O. Bestbuy, as a agent..Under paid, over worked, and all cust are over promised everything...the mang have there head up there ass..so does the GM...I cant believe geeksquad puts up with this...they know...

geekUnoFromTo

@Dial1.Sea

Re: Geeksquad is good...Bestbuy is the bad one

Yeap...I work at the T.O. Store..Lots of bad management going on, corp does not seem to really care. Stealing,liers,theifs, over sellers, rude, and push good employees away..we lost good techs
Forums » Best Buy's Geek Squadpage: 1 · 2


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