Deko
join:2004-06-19
Rosemead, CA | lollerskates.
Would you like some sync issues to go with those chocolate cakes, sir |
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b_zen
Premium
join:2002-07-24
Saint Louis, MO
clubs: | :) 1-800...
I wonder if some of the phone calls dealt with how to remove unsollicited cookies from their system, maybe IE sponsored ones, they are fat and hard to get rid off...  |
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
 ·AT&T Yahoo
Host:
Chicago
Users Find Hot Deals
Users find Hot Dea..
Requests for Hot D..
Home Repair & Impr..
| actually....
The funny thing is that the latest theory is that the Credit Card company put the wrong # on the bill as a reference for SBC. So really, it isn't SBC screwing up this time. 
--
I want to be different, just like everybody else.
Beer Review's |
|
sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
 ·RoadRunner Cable
| Ha
lol, I can just see it now..
"Hello, Olde Colony Bakery..."
"Don't play games with me you @!#$!! Fix my &#@$% DSL!"
"Your DSL doesn't work? I can't help you with that. Do you want a cookie?"
--
TCPA - the ultimate spyware.
Kerio 2.1.5 - My favorite firewall |
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krobar
Is this thing on?
join:2002-09-15
Columbus, OH
| Should probably also point out
the article should probably also reference the very likely possibility that this may be an instance where the CC company has posted the wrong number through no fault of SBC's 
--
Power corrupts. Absolute power is kinda neat. |
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neftv
join:2000-10-01
Broomall, PA
 ·Broadvox Direct
1 edit | Funny
It's funny in one sense but on the business owner side it probably not funny at all as he could be losing customers with the time wasted taking calls with disgruntled DSL users. Wow the idea occurred to me I hope the Business owner takes advantage of this opportunity in selling and shipping his goodies to each caller. Wow I would be milking this opportunity. |
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pcdebb
RIP dadkins
Premium
join:2000-12-03
Tampa, FL
clubs: | well it looks like their website is seeing an increase in traffic, in fact, it's currently unreachable. I agree, I'd be milking it too |
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Pz_
join:2001-03-31
Brownsburg, IN
clubs:
| Wrong Number
You know this sort of thing happened to my company a few months back. Except instead of SBC DSL calls we got all the calls for that stupid American Idol show. Somehow the viewers got one of our fax lines for the "vote for this person" number. So I got like 5,000 calls all at once. I started picking up the line to see what was up, to find people on there, trying to vote.
Who ever was number 2 that night lost a lot of votes to our fax machine. True story, it was even on the local news. Guess there was a big scandal about the voting system anyway, then to have this happen. |
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kmac1
Off in new directions
Premium,VIP
join:2001-06-07
Port Neches, TX
|  A few Clarifications
Just to clarify a couple of mis-statements:
1) Olde Colony Bakery isn't being contacted in error by SBC customers looking for DSL help. The SBC number listed in error belongs to SBC Shared Web Hosting, which handles web hosting, e-mail and other services for customers with their own domains.
2) SBC bills have been verified to show the correct number to reach that department.
3) The mis-listed number is showing up on customers credit card bills, which list the contact number in case of billing disputes.
While SBC is not in error in this matter, we are working with the owners of Olde Colony Bakery to find the problem and resolve is as quickly as possible.
--
Put your spare CPU cycles to WORK! Join the BBR DC Teams and join in on helping helping find ET or cures for diseases. SETI and Team Helix. Join in on the fun! |
|
Riss_Centaur
Mod'taur - - - - 4 On The Floor.
Premium,MVM,Ex-Mod 2005-07
join:2004-01-20
other
clubs: | Got to love it.
Brings new meaning to the term "cookies" ....
-Riss |
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pcdebb
RIP dadkins
Premium
join:2000-12-03
Tampa, FL
clubs: | reply to kmac1
Re: A few Clarifications
What exactly are the complaints if i may inquire? Is it for being double billed, or are they calling about charges that shouldnt be there in the first place (ie. they arent even SBC customers)? |
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Aggie Dan
Stop... Reverse That.
Premium
join:2001-01-30
Frisco, TX
clubs:
| This happened to my company as well.
Only, it was due to many people seeing an 888 number and dialing the 800 version of the number.
Imagine their surprise when they tried to get support for their DSL and instead they got ... get this... a hotel whose target audience was homosexuals.
Turns out we had to set up a kind of landing pad for the calls headed to that number. Before the call would route to their number there was a mailbox it hit which prompted them if they wanted to call our company it told them the correct 888 number to call. Otherwise they would be told to hit zero to be connected to the hotel.
The owner, however, had a stipulation. The voice on the mailbox greeting had to be male and without a thick accent. So, I got drafted to read the mailbox message because the person whose job it was to get it fixed was female and I had plenty of theatre experience and had therefore been able to shed most of my ethnically (hispanic) and geographically based (Texas) accent.
So, it was a running joke for a while that I was the voice of gay hotel accommodations for this one city up north.
--
Note : The statements made by myself are my own and not the opinions of my employer or of my coworkers. 15.81 GHz Crunching Power | The Ryan Foundation for MPS Children |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
 ·DIRECTV
·magicjack.com
·AT&T Midwest
2 edits | reply to pcdebb
Re: A few Clarifications
it could be a number of things like bad e-mail problems to double billing... anything, customers are calling the number on the credit card bill and getting the bakery....
As of this message it is being addressed with the appropriate company
|
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vrp
vrp
Premium
join:2002-12-05
terra
·AT&T Southeast
| reply to neftv
Re: Funny
.
... the bakery should put a voice menu and directing system on that line ...
... something like this:
1. press 1 - if you want cookies only
2. press 2 - if you want cookies with milk
3. ...and so on ...
...
x. press x - if you are pissed off with SBC overcharging you, meanwhile cool off with our cookies with milk. you can order them directly right now on phone by pressing 2 or go to our web site (web site info here) for more choices
. |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
1 edit | reply to Aggie Dan
Re: This happened to my company as well.
I can see that phone call
Caller: "Hi I have a Hardware problem.."
Hotel person:" Yea we have rooms for that!!"
|
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| Hey Karl, did you even bother to read the thread?
The calls are about shared hosting. They have nothing to do with DSL or even broadband.
But accuracy would spoil the subhead, wouldn't it... 
--
Rise and take away their lies. |
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Morac
join:2001-08-30
Riverside, NJ
·Comcast
| Crossed numbers are common
My parents once started receiving calls for a local pharmacy. Calling my parents number ended up someplace completely different. My parents eventually took their phone off the hook to stop the pharmacy calls. What was bizarre is that my parents had just ordered DSL. Apparently Verizon messed up the install and somehow. It took a few days, but they got the numbers back to normal.
I still wonder how many people couldn't get their medication due to this screw up.
--
The Comcast Disney Avatar has been retired. |
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mustang03282
join:2003-01-10
Bridgeton, NJ
clubs:
 ·Verizon FIOS
| reply to Pz_
Re: Wrong Number
said by Pz_  :
You know this sort of thing happened to my company a few months back. Except instead of SBC DSL calls we got all the calls for that stupid American Idol show. Somehow the viewers got one of our fax lines for the "vote for this person" number. So I got like 5,000 calls all at once. I started picking up the line to see what was up, to find people on there, trying to vote.
Who ever was number 2 that night lost a lot of votes to our fax machine. True story, it was even on the local news. Guess there was a big scandal about the voting system anyway, then to have this happen.
thats got to be one of the funniest things i ever hear |
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TheGish
join:2003-04-29
Edwardsville, IL | Tax Dollars at Work
When I lived in NY. We always got faxes for the local DOT for our city. Even if kept telling them the correct number. Still we would get there faxes. Tax dollars at work! |
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Voyager2K2
join:2001-10-04
Wayne, PA | Too Bad
It's a shame the online ordering feature isn't up.
Talk about getting some free exposure.
Their baked goods look yummy! |
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