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Comments on news posted 2005-02-21 09:31:23: Lavasoft has issued their official response to user criticism that they pulled WhenU software from their adware detection database without informing users. ..

page: 1 · 2 · 3
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA


4 edits
 Bye Lavasoft

Nice usin' ya. Is detection such the problem that including an uninstaller is okay but going so far as to notify us of the existence (detection) is? If it warrants the inclusion of an uninstaller, it should warrant inclusion in detection.

But obviously I'm missing something since if we're supposed to use Ad Aware as I'm sure Lavasoft woudl like...how are we supposed to know that the 'offending' item is even installed so we can go get their uninstaller if it's not going to report the detection?

Smells fishy, more like damage control than a true change of 'heart'.


SweetDelight
lagomorph
Premium
join:2004-09-04
Earth
good

good


ColdFiltered

join:2005-01-25
Atlanta, GA
What is WhenU and why should I fear it?

I am asking this for myself, but I am also sure others would equally like to be enlightened as well. And if Ad-Aware is no longer going to detect it, what alternatives are there for people like myself?


TheJoker
Premium,VIP,MVM
join:2001-04-26
Alexandria, VA
How will making a stand-alone uninstaller for items removed from their detection help? If it won't be detected through their scanning, how in the world will you know you even need it?
--
TheJoker

digital k
Premium
join:2003-12-25
Hindsight is 20/20

I think they are realizing what a dumb thing they did, and the backlash it caused. This is just a halfhearted attempt at redemption, but I am pretty certain their credentials are
tarnished.


Varlik
Without Honor You Will Never Be Free
Premium
join:2002-01-06
Anderson, SC

Well this is certainly comforting

"The new TAC will not only allow us to retain, but will allow us to add more content, as well as highlight improvements in vendor offerings"
--
"Sir SIR! We don't use DHCP servers. We only use IBM & Microsoft servers." From there my call to tech support went steadily downhill.


SSX4life
Premium
join:2004-02-13
·RoadRunner Cable

reply to oliphant
Re: Bye Lavasoft

I'll keep using lavasoft.

They use a good (free) product for basic ad ware removal. If you don't like it you can always go elsewhere for other peices of software. However I do not see an issue with this, "yes they should just do a flat out removal of software, but it's their decision isn't it?". I disagree with the fact that companies try to bury their legitamacy in side tactics.

However due to their track record I will continue to use their software until they do not meet my needs....... well not my needs, the needs of people's pc's I fix.

--SSX--
--
New PC Setup
Asus A8V rev 2.0
AMD Athlon 64 socket 939 3200+ 90nm
Radeon 9800 Pro
2 X 36.5 gig Western Digital Raptors in Raid - 0
1 gig OCZ 3500 memory
Anime-4ever.org


Plexxxy

join:2003-02-02
West Palm Beach, FL

 BS

quote:
The post also announces the creation of a new forum where "public debate can occur between the privacy community and the vendors (who will be welcomed to join and actively participate in open discussions)".
Well, there you have it. To me, that's an open admission that Lavasoft is getting kickbacks from these adware/spyware vendors to remove detection...it's just sugar coated in PR wording to fool the gullible. TAC my arse.

Grrr, scumbags


cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN

Bye bye Ad Aware

Well, probably not bye bye. But your not exactly going to be at the top of my recommendation list anymore. I've always used you first because I thought you were the most through. You always picked up the most things, often things others didn't find. But alas no more. I'm sure you still might pick up things that others miss, but now it's obvious that they are going to pick up things that you missed. Or should that be chose to let pass through.


IhatemyISP
MM2 Corbski
Premium
join:2003-01-27
Japan
reply to oliphant
Re: Bye Lavasoft

I uninstalled it as well.


33591094

join:2002-11-19
Canada
 reply to TheJoker
Re: What is WhenU and why should I fear it?

Bang on Joker - great observation.

These "uninstallers" are obviously an attempt to please both sides of the fence. This way any deal they've made with WhenU regarding their def files is still valid.


Nightshade
sic semper tyrannis
Premium
join:2002-05-26
Salem, OR

reply to digital k
Re: Hindsight is 20/20

Tarnished? More like totally comprimised and competely worthless, like their Ad-aware.

Ha. What a freakin' joke in their response and their so called uninstallers for spyware that is found.

I DO NOT want more CRAP installed on my system as the RESULT of the CRAPPY scan result that will create an uninstaller to remove the freakin' CRAP in the FIRST PLACE!!!

Yeah Lavasoft real smart on that one. Do they not know that windows uninstaller has a nortious habit of leaving things behind!!!

Worthless, just worthless.
--
Just say "no" to bad code


Toymaster
Premium
join:2001-12-27
Flint, MI
clubs:
reply to oliphant
Re: Bye Lavasoft

I will stick with Spybot Search and Destroy...along with my donations...:)
--
Join SETI Now!


raydog1
Feel Secure
Premium
join:2003-07-10
La Vergne, TN
reply to ColdFiltered
Re: What is WhenU and why should I fear it?

And if WhenU is OK in Lavasoft's eyes, shouldn't it be easily unistalled through Add/Remove Programs like any other legitimate application? It makes no sense to create a third party uninstaller for a specific app unless it is spyware or a virus.

codydog

join:2001-11-29
Newport, RI

reply to cdru
Re: Bye bye Ad Aware

Maybe this is more an admission that a free product wasn't paying their bills, health insurance etc. I can't really blame them.

But I also think if someone came out with a spybot/adaware type product and charged realistic market rates and paid thier people real salaries, what would customers pay for it? And not pirate it to their friends etc so the company got real revenues and didnt depend on some big company buying them out, so the owners could pay their bills on time..

I'd guess the product would be in the $50 range, which would deter many from legitimately buying it. What do you think?


cork1958
Cork

join:2000-02-26
Fruitport, MI
·Verizon Online DSL
·Charter Pipeline

reply to SSX4life
Re: Bye Lavasoft

said by SSX4life See Profile:

I'll keep using lavasoft.

They use a good (free) product for basic ad ware removal. If you don't like it you can always go elsewhere for other peices of software. However I do not see an issue with this, "yes they should just do a flat out removal of software, but it's their decision isn't it?". I disagree with the fact that companies try to bury their legitamacy in side tactics.

However due to their track record I will continue to use their software until they do not meet my needs....... well not my needs, the needs of people's pc's I fix.

--SSX--
Yep. Same here. So far, it's only 1 item, of which I haven't seen in ages anyway. Probably because I use Opera anyway. It's always been a good product, especially for free, so hopefully, what it doesn't detect, Spybot will. But, like I said, I use Opera and haven't had any spyware in I don't know how long. These products usually just find the usual tracking cookies and MUI's.
--
Spread Opera, fastest browser on earth or Cyberspace!


BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs:
·Cox HSI

And there it is

As I suspected (and many others), LavaSoft's response is just not satisfactory. They appear completely unwilling or unable to admit that they messed up, and are going to extraordinary lengths to convince everyone that the sky is red not blue. These people and their product have no credibility left. That response was worthy of a politician.
--
"Don't steal. The government hates competition."


cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN

reply to codydog
Re: Bye bye Ad Aware

said by codydog See Profile:

Maybe this is more an admission that a free product wasn't paying their bills, health insurance etc. I can't really blame them.
So it would be ok for Symantec or McAfee to not detect certain viruses because it wasn't high on their threat assessment chart?

Ad Aware was (notice past tense) a program that removed adware and spyware. When you start removing that functionality because the authors no longer feel that its a threat to your system it defeats the purpose. WhenU is still adware and it's still installed on infected systems. It doesn't matter if WhenU is the greatest software serves a useful purpose. It's still adware.

The fact that Adware has a free version is beside the point. If it wasn't paying the bills it's not the public's problem. Their business method was flawed. When your product is advertised as doing one thing, yet it fails at it, then that is the problem.

Adware simply sold out. From the official response: "The new TAC will not only allow us to retain, but will allow us to add more content, as well as highlight improvements in vendor offerings through a detailed color assessment code that will be more obvious to the user and thus provide better information for their decision making." (Emphasis added). When changes in adware/spyware goes from being bad for your system to highlighting "improvements in vendor offerings", something is seriously wrong.


dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast

Look,

Just detect anything that is possibly malware, and let the user decide what stays and what goes... you are almost there now. I have to Select All then click Next and it all gets removed... all that was detected that is.

What part of I HATE CRAP don't you understand? WhenU is crap, Gator/Claria is crap, VX2 is crap, IstBar is crap... see a pattern here?

Fsck spyware, fsck adware, fsck malware! I *WILL* remove that BS with or without your(Lavasoft Ad-Aware) help!
You didn't step in it Lavasoft, you fell face-first in it!


mph300
Two Thirds The Way There

join:2000-11-09
Bravo, Bravo:D
Forums » Lavasoft Respondspage: 1 · 2 · 3


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