pantelija
join:2004-10-04
East Lansing, MI
1 edit | is this worthed #8?
is this really a problem?
as someone said for #9 - if this is really in top 10 then we are doing good... which we are not.
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DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou | Would you like to be paying more for less when you don't have to?
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] :: my trivial ramblings :: [ |
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aztecnology
O Rly?
Premium
join:2003-02-12
Murrieta, CA
 ·Verizon FIOS
| reply to pantelija
I think its a problem... If a company is going to enhance its products, performance, or price; the very first people it should be made available to are the company's current and loyal customers.
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.:|:.Tell a man there are 300 billion stars in the universe and he'll believe you. Tell him a bench has wet paint on it and he'll have to touch it to be sure. .:|:. |
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neonhomer
Honoray Mythbuster
Premium
join:2004-01-27
Edgewater, FL
clubs:
 ·Earthlink Cable Mo..
| reply to DaSneaky1D
Why should I pay $50 a month for 5mbps, when I can get the next plan lower which now offers 5mbps as well for only $40?
I haven't heard much of this, but I know it runs rampant w/ cellular companies (Nextel is really bad about this one)
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I support a boycott of Best Buy for poor customer service. I would ask that you do the same. Maybe losing a few million dollars will change their minds..."I reject your reality and subsitute my own!" - Adam Savage, Mythbusters |
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pantelija
join:2004-10-04
East Lansing, MI | reply to aztecnology
they should, but the fact that you are not aware about your surrounding/options/prices and capacities for broadband is your and nobody else's mistake.
what i tried to say is this doen't seem as top 10 problem, that's all. |
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biochemistry
join:2003-05-09
92361
| It really does suck
What's really annoying is having to call in multiple times to get the new Verizon deals because the first couple people you talk to have never even heard of it. That's what I'm going through right now. Hopefully the next phone call will do the trick. |
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thender2
Glamour Profession
Premium
join:2004-05-16
Staten Island, NY
| Verizon does this.
I was at 768/128 for a month after they released 3000/768, which was months(perhaps a year) after they released 1.5/384, which was after they released 1.5/128, etc..
I don't pay attention to the ISP upgrades because there's always a catch such as $10-$20 more or something.
I hope unlimited transfer is on here. If not, they can raise speeds as much as they want. Any ISP can provide 10/1 mbit cable if they tell you you're not allowed to use it for more than twenty minutes.
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The Problem With Music.
Our Rationale
Time to rewrite the DMCA. |
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kasperkpc7
join:2005-02-26
00000
| reply to neonhomer
Re: is this worthed #8?
This is a very common complaint, had at least 2 customers calling per day asking why they weren't informed of the price changes. I think these service providers need to send a letter to their customers informing that of newer plans, and let the customer choose whether to upgrade since some companies sometimes change prices for the plans...and nobody wants to be automatically put on a more expensive than agreed to plan (I hope)! |
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Sunsetstrip
Go Kings
Premium,MVM
join:2000-07-08
West Hollywood, CA
clubs:
| reply to thender2
Re: Verizon does this.
So do most cable companies,As a 5 year subscriber to Adelphia HSI I got tired of seeing all these great deals for "new customers" while my bill,TV and and Internet went up $17 last year.I had enough of subsidizing these new people so I placed a call,explained my complaint,the rep didn't try to defend the Price increase,excused himself,most likely to talk to a supervisor and returned and took $20 per month off of my bill for the next 12 months.
Kudos to Adelphia for doing this and shame for sticking it to the rest of the subscriber base who for whatever reason are complacent with the amount they are being charged
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My Photo Gallery
"Consulting the rules of composition before taking a photograph, is like consulting the laws of gravity before going for a walk." Edward Weston |
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tapeloop
1959. I try to kick the ball. I miss.
Premium
join:2004-06-27
Airstrip One
| reply to pantelija
Re: is this worthed #8?
Fortunately Speakeasy has a guarantee in their ToS when you sign up that, if the price drops for your current tier of service, your bill will automatically go down. Likewise, if the offer a faster rate for what you're already paying, they'll offer the upgrade for no extra cost. Gotta love those guys...:D |
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blackjeep
join:2001-07-12
Atlanta, GA | reply to neonhomer
a bit off topic
Can I ask what you have against Best Buy Customer service? I've found they have some of the best customer service in the retail industry. Especially compared to their direct competitors such as Circuit City. |
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so stoned
| reply to thender2
Re: Verizon does this.
mostly DSL providers do that, IMO...
Ive had Time Warner Road Runner for 3 years, and everytime they had their tiers upgraded, i was upgraded automatically.
Same thing with Comcast now... They upgraded me to 6/768 automatically as soon as it became available.
And also, Everybody is whining about the Invisible Caps and such...
I have 4 machines hooked up, 2 of them are playing internet radio 24/7 in 128-192 kbps streams..My machine is mostly used for music production, and I often have to transfer pretty big WAV samples to my partner in Florida for mastering, editing, etc... and I have never ever got a letter from Comcast for abusing their network... Im not sure, if i ever hit their cap though, but I upload ALOT, especially now. |
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aztecnology
O Rly?
Premium
join:2003-02-12
Murrieta, CA
·Verizon FIOS
| reply to pantelija
Re: is this worthed #8?
said by pantelija  :...but the fact that you are not aware about your surrounding/options/prices and capacities for broadband is your and nobody else's mistake. How can I be aware if they don't tell me? A crystal ball perhaps, maybe calling Verizon every Friday to see if anything has changed. The fact that I have to come to dslr to find out (many many times) any information regarding service is exactly why its on the list...
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.:|:.Tell a man there are 300 billion stars in the universe and he'll believe you. Tell him a bench has wet paint on it and he'll have to touch it to be sure. .:|:. |
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bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus
1 edit | reply to pantelija
said by pantelija :they should, but the fact that you are not aware about your surrounding/options/prices and capacities for broadband is your and nobody else's mistake. That's the thing, how could you be aware if the companies are not telling you after you've become a customer ?
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64 bit CPUs and OSes? That's so 1996.
The public is wonderfully tolerant. It forgives everything except genius. -Oscar Wilde |
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russotto
join:2000-10-05
Collegeville, PA
| reply to tapeloop
said by tapeloop :Fortunately Speakeasy has a guarantee in their ToS when you sign up that, if the price drops for your current tier of service, your bill will automatically go down. Likewise, if the offer a faster rate for what you're already paying, they'll offer the upgrade for no extra cost. Gotta love those guys...:D This is true, but it doesn't apply to the many "special" rates they have. For instance, if you had the ADSL Sysadmin option (2 static IPs) at $90, they wouldn't tell you about the nor automatically give you the _better_ OSDN option (8 static IPs) at $80. And if you're still within your contract term, you _can't_ get those better options. |
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WangFubar
join:2003-10-02
Paradise, CA
| Nodding in agreement
So far your right on the mark. Customer service "reforms" in the broadband market (and the pretty much any technology service such as cellular and cable) would benefit all of us. I am eagerly waiting to see where my personal pet peeves show up 
I certainly hope the suits are listening
:slaps self:
sorry, I can dream cant I? |
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djrobx
join:2000-05-31
Valencia, CA
 ·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
1 edit | reply to pantelija
Re: is this worthed #8?
quote:
if this is really in top 10 then we are doing good... which we are not
I don't think we're doing that bad, and this still leaves 7 problem points. Have some patience or at least list your own top 10 things that are worse than gouging loyal, existing customers unnecessarily.
Along these same lines I'd like to see them stop the ongoing deep promotions nonsense, and make a low, regular price that everyone can enjoy as long as they wish to enjoy it.
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\\ROB - a part of the SCB local network |
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diehardspeed
Premium
join:2003-05-14
Salt Lake City, UT
| reply to kasperkpc7
I was told by Comcast that I was on a List to be notified when there was a Faster Plan avalable to me.
Wasn't till I started reading on the forums that I found out they now had a 2-tier plan and for only $10 more you could double your UP and Down.
Did I ever get an email, phone call, flyer telling me I had the option to upgrade? NO
What happened to my name being in a database to call THE MOMENT faster service was avalable!
Off Topic: Comcast Still has not bumped me to 6000 / 768 like I was told they would back on the 13th of this month. |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| This isn't that bad.
Yeah you have to call to request the change, but usually it happens without a hitch. Compare this to the DBS industry. New customers get the best new equipment at the best prices (often free or nearly free) while current customers, even long time supporters, frequently get the shaft. Until recently, if you wanted a HD receiver with Dish and were an existing customer, you had to pay the couple hundred for the 811. Same thing for the 522 DVR. It was only available as a new customer lease unless you wanted to buy from the grey/offwhite market on eBay.
Remember that the broadband market is typically for-profit. They are under no obligation to tell you of the best price when a different plan is introduced that may save you a buck or two.
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Win some of $250 in prizes. Try your luck with The Amazing Race Contest. |
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thender2
Glamour Profession
Premium
join:2004-05-16
Staten Island, NY
| reply to so stoned
Re: Verizon does this.
said by so stoned:
mostly DSL providers do that, IMO...
Ive had Time Warner Road Runner for 3 years, and everytime they had their tiers upgraded, i was upgraded automatically.
Same thing with Comcast now... They upgraded me to 6/768 automatically as soon as it became available.
And also, Everybody is whining about the Invisible Caps and such...
I have 4 machines hooked up, 2 of them are playing internet radio 24/7 in 128-192 kbps streams..My machine is mostly used for music production, and I often have to transfer pretty big WAV samples to my partner in Florida for mastering, editing, etc... and I have never ever got a letter from Comcast for abusing their network... Im not sure, if i ever hit their cap though, but I upload ALOT, especially now.
It doesn't go for everyone. Some ISPs only do this on overloaded nodes.
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The Problem With Music.
Our Rationale
Time to rewrite the DMCA. |
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