shimonmor
join:2000-12-30
Sedro Woolley, WA | Thanks BBR
As soon as I got home and noticed that I was barely able to load any pages...I came to BBR and found the suggestion to use a different DNS. Changed my settings and I was off and running. Why bother with Comcast? They haven't a clue. |
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swiftymc
join:2004-02-15
Mansfield Center, CT | its a joke
a friend of mine in michigan was part of this outage and he said the 1-800 # was acutally a busy signal
its ridiculous when someone becomes more accustom to outages then uptime |
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nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA | There's Something New...
Comcast? Screwing up DNS again? Say it isn't so...
-tom |
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Nsane_iceman
Workaholic
Premium
join:2001-02-26
North Richland Hills, TX
clubs: |  For me...
Not only was the DNS down but I couldn't get the DHCP to give my friend an IP.
Booo! |
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bradleym
join:2002-08-05
Dunfermline, IL
 ·Mediacom
1 edit | This sounds strangely familiar...
We've been having this problem for weeks with Mediacom:
»[IA] DNS Issues
Mediacom's DNS problems have been resolved, so now it's your turn.  |
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Morac
join:2001-08-30
Riverside, NJ
·Comcast
| Not just DNS issues.
In my area there were not only DNS issues, but apparently one of the main routers that people in my area pass through to get to the internet had problems staying up.
Comcast's phone lines were completely overloaded. I called and got my local call center, but when I chose the "Internet" option I got nothing but continuous static spewing out of my phone which was so bad that I hung up. Strangely enough I was able to get "TV" support on the line and the person that answered was able to check to see that there was an outage problem.
--
The Comcast Disney Avatar has been retired. |
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navalpatel
join:2003-07-28
Lubbock, TX
| reply to swiftymc
Re: its a joke
I wasn't a part of the outage and haven't had an outage in a long time. Comcast does a great job of keeping thier network up. Incidents like yesterdays do happen and they are unfortunate, but remember that its up the rest of the time...
A praise for Comcast - who could've imagined it?
On that note - they charge too much. Bleh. |
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scaredpoet
join:2001-03-26
Monmouth Junction, NJ
| reply to swiftymc
Could be worse! When we first called tech support here, the exchange was so moronic it would have been hilarious if it weren't true:
Me: "Hi. We're having trouble with our internet connection. It looks like some sites aren't reachable, and we can't seem to ping the DNS server."
Tech: "Okay, sir. that sounds more like a Microsoft Internet Explorer problem. If you like, I can give you the number to Microsoft tech support and you can contact them."
Me: "Uhh, no, see, for starters, I don't use Microsoft Internet Explorer. I'm using Firefox. And besides, if it was an IE problem, I'd still be able to reach your DNS server."
Tech: "Sir? This is a Microsoft problem, okay? You need to contact Microsoft tech support..."
Me: *shoot self* |
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Ga Dawg
join:2003-09-11
Marietta, GA | reply to nixen
Re: There's Something New...
That's why I run my own DNS server. I had no idea that there was a problem until I saw the discussion about it here at BBR. |
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Sarah
Premium,ExMod 2002-05
join:2001-01-09
Cambridge, MA
clubs:
| PITA for sure...
I couldn't resolve a lot of sites and couldn't get my e-mail, either. Finally managed to get onto BBR -> Comcast forum -> first post in first thread in the forum had a fix that got me going in about 30 seconds  Thanks!
I'd thought about calling tech support but... er... no.
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The devil makes work for idle hands, but Stanford makes work for idle CPUs! |
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scaredpoet
join:2001-03-26
Monmouth Junction, NJ
| reply to Nsane_iceman
Re: For me...
Yeah, it would appear that Comcast decided in some areas that if DNS isn't working, then they should "fix" the problem by shutting down DHCP too, so even those of us who know how to bypass the DNS issue can't get an IP address if we do anything that requires releasing/renewing the IP.
I learned this the hard way when i tried to switch my router back to automatically obtaining DNS from comcast, just to see if it would work. The router reset, and couldn't renew its IP lease, so now my connection at home is down for the count.
I should've just let well enough alone. |
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cbrain
join:2000-05-21
Silver Spring, MD |  Comcast outsourcing plan?
As more and more Comcast users find alternative tech support and discover DNS can be an always on service, Comcast will be able to reduce staff and remove DNS servers.
Think of the savings! |
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Matsayz
Premium
join:2005-02-08
Tucson, AZ
| reply to navalpatel
Re: its a joke
dont praise them, they dont deserve it! its things like this that make me want to get my own t3 line plugged directly into my computer so i dont have to fuss with Comcrap. just wish i had the money, wait i pay just as much to comcast for the equivlent of a dial-up connection.....i will say i've found a few good techs that i always go back to when i have problems. but listen, i live in michigan and they are the only HSI that i can get, the DSL CO is toooo far away and theres no other cable providers. comcast bought mediaOne years back and then they up'd the price! does anyone yet still know what happened yesterday? i dont even think the techs know! 40bucks for tv/net each......and they cant even keep me online for 24hours straight. |
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jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC
| reply to scaredpoet
Typical Help Desk response from any larger ISP. Unless you somehow manage to BS your way past the entry level moronic script readers, you never get any real help. All they know how to do is read the script and point fingers at you or your computer.
Such tech support is exactly why this forum and some smaller ones like it are such a success, and get all the support they do.
--
Best of luck
"Do, or Do not, there is no try!" Yoda
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hurl8
Premium
join:2003-01-21
Ontario, CA | Comcast cant solve their own problem
"It's sad that I get more useful info from these boards than from the people they are paying to do a job," Thats because dslreports is the best. I get better help here then my own provider. |
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LeftOfSanity
@208.17.x.x
| Here's a Big
WWWWWWWAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHH!
B*tch B*tch B*tch.....get a life.
Save yer breath..I know the comebacks..I pay X amount of dollars...I expect perfection, casue I can't have it in my own life....Blah, Blah, Blah....
Oh yea..it's over priced too....Wahhh...so is water. |
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Klownicle
join:2005-03-15
Sarasota, FL | Is it a bad thing to know your comcast support number by heart? |
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mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ
·Comcast
·Optimum Online
| reply to Sarah
Re: PITA for sure...
said by Sarah  :first post in first thread in the forum had a fix that got me going in about 30 seconds Thanks! You're welcome!
--
Comcast BBQ |
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Plasticman
Will Work For Bandwidth
Premium
join:2002-09-06
Harrisville, RI
clubs:
·Cox HSI
| No Auto Notice
You mean that Comcast was so cheap and lazy that they could not put on an automated message that said they screwed up and cause of that you can access the internet..... How sad 
Plasticman |
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mbernste
Boosted
Premium,MVM
join:2001-06-30
Piscataway, NJ
·Comcast
·Optimum Online
| reply to Klownicle
Re: Here's a Big
said by Klownicle :Is it a bad thing to know your comcast support number by heart? If its 1-800-COMCAST then no. If its anything else, then yes. 
--
Comcast BBQ |
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