goldy
join:2000-11-14
Augusta, GA | This Rates Three Stars!!
And Three Cheers for he Guy!  |
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Plasticman
Will Work For Bandwidth
Premium
join:2002-09-06
Harrisville, RI
clubs: | Maybe I will see if I can do it for my ISP
Plasticman |
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shadowshack
strange days
Premium
join:2000-09-04
Sewell, NJ | Serves them right
It's appalling to see so many customer service departments care not one iota about the people that keep them in business. Take our money for sure; but don't care about us once the money is in the bank. |
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BullroarerT
join:2003-10-08
Fountain Hills, AZ | ROFLMAO
ROFLMAO:D |
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TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL |  Hero!
This guys is my hero. If he did it with an indian accent, I think I would pee in my pants! ROFL! |
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joebear29
join:2003-07-20
Alabaster, AL
| Was it NTL or the State that took him to court?
Was he sued by the company or criminally charged? The verbiage in the article seems to suggest criminal.
quote:
The taxi driver who replaced NTL's customer service helpline's automated hold message with a four-letter tirade has been acquitted from Teeside Magistrate's court.
quote:
According to the Teeside judge, the message was not 'grossly offensive' and therefore Gibbins could not be prosecuted.
But I am not familiar with the UK legal system so I don't know for sure. |
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Karl Bode
News Guy
join:2000-03-02 | Changed the link to a better Guardian story with more detail. NTL called the cops, then a court cleared him. |
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joebear29
join:2003-07-20
Alabaster, AL | Re: Was it NTL or the State that took him to court
Excellent, much better story. The first one lacked much detail. |
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whocares
Premium
join:2003-07-26
.. | reply to goldy
Poor Customer Service Revenge
PLZ, OH P L E A S E , someone show me how to do this to a lot of companies I call, sure wish i know this mans email addie i would be writing him for instruction ,even pay him for the information,"jazzy" |
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bylo
Premium
join:2004-05-04
Waterloo, ON
| Dya think?
quote:
Magistrates in Teesside, however, may have had similar experience on corporate helplines themselves.
Now there's a classic example of Brit understatement |
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Plasticman
Will Work For Bandwidth
Premium
join:2002-09-06
Harrisville, RI
clubs:
 ·Cox HSI
| reply to TechieZero
Re: Hero!
said by TechieZero  :This guys is my hero. If he did it with an indian accent, I think I would pee in my pants! ROFL! Forgot to bring a change of cloths.... I just did it 
--
Grant me the serenity to accept the things I cannot change, the courage to change the things I cannot accept, and the wisdom to hide the bodies of those people I had to kill today because they pissed me off |
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Derch
Premium
join:2004-10-16
Tulsa, OK | One heck of a story...
Great story to hear about. But it's sad that bad customer service is universal now. |
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wraith h
join:2003-06-27
Alvarado, TX
clubs: | this guy is my new Hero |
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WizardyFive
@147.134.x.x | reply to Derch
Of course bad customer service is universal. The flaw is in the entire role of customer service itself. Everyone who would be the absolute best at customer service or tech support are able to get better jobs. |
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Rickez
Goinginsane
join:2000-09-02
Three Rivers, MA | reply to Derch
haha, Great story! |
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hitthescumhard
| Companies like this should be fined a MILLION Euro
...per day until they resolve their problems or go out of Biz. This policy should apply to all large businesses Worldwide. Then you'd put a big dent in Consumer Fraud which nets companies like MICROSUCKS, D-Link, Intel, Enron, Worldcom and countless others, hundreds of billions of dollars each and every year... It is literally a crime how these companies defraud consumers and they should be held accountable. The management of these companies should NOT be allowed to buy their way out of long prison sentences for a few million dollars in BRIBE MONEY. |
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Primises
@12.111.x.x
| Errrrr...
....I'm still pretty sure what he did counts as unauthorized entry into a system. Regardless of his reasonsing, he basically hacked into the system. How he did it is irrelevant because there *were* measures in place that he had to bypass to accomplish it, and he bypassed them in order to record his message.
That strikes me as a very, very bad precedent to set. It basically states that breaking through security systems into computers is not chargeable. And that's a baaadddd precedent to set. |
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rx7freak
join:2004-09-21
Tulsa, OK
| I see this stuff every day
I work as a sprint trouble mgmt rep...you'd be SHOCKED to find out how often our customer service people plain and simply just dont care about the customers. Hangups, improper transfers, misinformation...its flippin terrible.
We get to go in behind all these DA's and do damage control for all the pissed off(rightfully) customers. Sad part is OUR stats suck because of it. |
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bassnguitar
join:2003-09-11
Imperial, MO
clubs: | reply to hitthescumhard
Re: Companies like this should be fined a MILLION Euro
why not add the **AA's to that too |
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Transmaster
Don't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY | reply to rx7freak
Re: I see this stuff every day
Oh how I wish I could do this with Qwest. Their Tech service is better then it once was, not much but better.
But their billing sucks a stick of wine cured salamie. |
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