r81984
Fair and Balanced
Premium
join:2001-11-14
St John'S, NL | Why?
Why should Vonage give in to stupid lazy people??? |
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Toadman
How do you like these Apples
join:2001-11-28
Medina, OH | Low cost call centers in India
I can't wait to see what the low cost providers use, like broadvoice. Most likely it will be a call centers in India!
"Oh no, you were shot? Where are you located, quicky mart?" |
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DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA | reply to r81984
Re: Why?
Hmmm, maybe because of the lawsuits? |
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oroper
Patriots Rule
join:2004-06-01
Beverly, MA
| reply to Toadman
Re: Low cost call centers in India
said by Toadman  :"Oh no, you were shot? Where are you located, quicky mart?" WTH...aahahahhah:Daghahha:Daahahah:D
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I'm a Chapelle Fan-I'm Rich Beehatch!! |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
1 edit | reply to Toadman
The lawsuits always made me wonder how you could NOT sign up for the 911 service when you get Vonage..It was everywhere, never mind everytime you log into the dashboard...
As for the low cost call centers I could see it now...
Thank you for calling 911 Mr. joseph...Have you tried taking your hand off of the gun shot wound..You have you you still bleed...I see I see...I would be more than happy to help you today...When you take your hand off of the gunshot wound what do you get? Lots of blood? Ah yes I will be more than happy to help you today...Please hold... |
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ddavtian
join:2000-08-19
San Jose, CA
| Address
Let me understand this. I'm a vonage customer for about 3 months now and yes I have gone and configured the 911 feature on my service via the web. It asked me for an address, etc. I'm assuming when I pick up my phone and dial 911 that it will route the call to my local dispatch center vs. their outsourced center correct?
If the above is true, why can't vonage automatically configure these for all clients, meaning they have my name, address, city, state, etc, so why can't they configure this for me instead of asking the end user to do it. Don't get me wrong, it took me 20 seconds to do it, but some people, well you know.
I understand that people can take this terminal all over the country/world. If they decided to take it to another location and then decide to call 911, well too bad. But for their main address Vonage should be able to configure this for them? |
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pcscdma
Chocobo Chocobo Random Battle
Premium
join:2004-01-14
Winterset, IA
clubs:
| reply to Toadman
Re: Low cost call centers in India
Indian:Hello 911 what is the problem?
Caller:I was shot.
I:You said you was hot?
C:No someone had a gun and shot me.
I:Someone had fun and hot you?
C:WTF?
I:WPF?
C:Who is this?
I:Yes.
C:WTF?
I:WTF?
C:He's come back to get me!
I:Hold on while I get my supervisor
C:I don't have time for loud noise is heard
I:Hello sir, I understand you have a problem with fun?
I:Hello?
I:Thank you call again!
--
Posting .sig |
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fantomposter
Phantom Poster
Premium
join:2002-09-21
Independence, OH
| reply to ddavtian
Re: Address
said by ddavtian :If the above is true, why can't vonage automatically configure these for all clients, meaning they have my name, address, city, state, etc, so why can't they configure this for me Exactly. So all along they could do this for the customer it would appear.....and they wonder why they got sued? |
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JJV
Premium
join:2001-04-25
Seattle, WA
clubs: | reply to pcscdma
Re: Low cost call centers in India
 |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
1 edit | reply to fantomposter
Re: Address
Are you serious fantom? Have you not been keeping up with the E911 news lately?
Again, sue Vonage for someone's laziness is unwillingness to enter their address into 911 system...It practically hits you over the head each time...
If you are too stupid, lazy, etc to do it, then Mother Nature has an answer for that...It's called Natural Selection... |
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pcscdma
Chocobo Chocobo Random Battle
Premium
join:2004-01-14
Winterset, IA
clubs:
| reply to fantomposter
Maybe they should require 911 setup even before you can make a call. When you first try to make a call, you would have to set up your 911 info. If you were an ignorant fool and just hung up it would just keep on asking for 911 info every time you would make a call.
1.Order VoIP
2.Call 911 without setting it up
3.Profit!
--
Posting .sig |
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fantomposter
Phantom Poster
Premium
join:2002-09-21
Independence, OH
| reply to ptrowski
said by ptrowski :Are you serious fantom? Have you not been keeping up with the E911 news lately? Again, sue Vonage for someone's laziness is unwillingness to enter their address into 911 system...It practically hits you over the head each time... If you are too stupid, lazy, etc to do it, then Mother Nature has an answer for that...It's called Natural Selection... Yea, I have been following it, and until today I felt exactly the same way you did.
But unless I am reading this wrong they have had the ability all along to do it for the customer.....it seems lame to me that they did not do so. |
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Cod
join:2000-07-05
Greensboro, NC
| reply to pcscdma
said by pcscdma :Maybe they should require 911 setup even before you can make a call. When you first try to make a call, you would have to set up your 911 info. What about the people who don't want/need VOIP 911 service? I've got 911 on my cell which is always on me. I did activate my Vonage 911, it was the first thing I did when I signed up but to punish those who don't want/need it to make up for the stupidity of others is ignorant in itself. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| I know when we moved into this apartment, my wife tried plugging a phone into a phone jack and see if there was a dialtone..she tried calling my cell, and a recording came on saying that there was not any phone service turned on BUT could be used for 911 calling only..covered here! |
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koolman2
Premium
join:2002-10-01
Anchorage, AK | reply to Cod
What if someone shoots you and takes your cell in hopes that you can't call 911? What then? |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | You can use the back up 911 service...
1) raise your hand to your mouth
2) curl your hand into a cone shape
3) place one end of the cone to your mouth
4) yell HELP in the loudest voice possible
5) repeat step 4 until help arrives.... |
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Combat Chuck
Too Many Cannibals
Premium
join:2001-11-29
Erie, PA
| reply to Cod
said by Cod :What about the people who don't want/need VOIP 911 service? What about a friend visiting your house who doesn't know that you're using VOIP and tries calling 911?
Why would you not set it up? What purpose, other than just being stubborn, does not setting it up serve?
--
Beagles really should come in convienent 10 packs. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| Lawsuits...god bless the US for being so sue happy...
I am stubborn/dumb/ignorant/lazy/unwilling/numb/illeterate/
anything else that aplies that if I fail to heed the NUMEROUS warnings, etc to sign up for the 911 service, then I deserve to make millions and sue Vonage...
Again, it's called Natural Selection where only the smart survive...and if you are not smart enough to not sign up for it, then you get what you deserve...if something happens and you die because of any of the above reason or whatever moronic reason you have for not signing up, then your death will only increase the global IQ exponentially.
Good riddance...sorry about the rant but it just blows my mind... |
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heaphus
Geaux Tigers
Premium
join:2003-04-12
Franklinton, LA
clubs: |   :D:D:D:D |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| reply to pcscdma
Re: Low cost call centers in India
Ok. Can we at least be realistic here? I mean, come on. Everyone knows the dialog isn't going to be like that.
A much more realistic dialog would be something like:
[music]Thank you for calling Vonage 24-hour Emergency Response Center. In order to serve you better, this call may be monitored or recorded to ensure customer satisfaction. Your input is valuable to us. If you have any comments on the service you called today, please press *1 at any time during this message to answer a customer feedback survey. Your approximate wait time is[pause]45[pause]minutes[pause][more music]
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"What gives them the right to come in and do this?" she said. - Lady complaining that she was getting FIOS in her backyard. |
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