 
lazsheriff
Laz
join:2005-01-03
Fort Lauderdale, FL | 2? only 2 months of service for the incident?
If I were her I'd get myself a lawyer, 2 months is a slap in the face. | |
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 | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: 2? A laywer? Sorry to say, but seriously, what do you think they attorney will get for something like this? An appology? It's YOUR remedy of getting a lawyer that has turned this country into a liability hell-hole. She was insulted for god sakes, now beat up or suffered personal injusry from negligence.
If I were her, I would simply leave. I do think, however, if she sent a copy of her bill to corporate, she'd be receiving alot more appropriate response from the company such as a written appology from the head guy.
Tell me, what does money or free service do to resolve this issue? Why do so many people go for money?
Wouldn't an appropriate response be a formal and wirtten appology and the employee responsible fired? I, honestly, get insulted when they try to buy my silence with free service or a few bucks. That never solves the problem. It's insulting when they think I can be pair off with HBO or internet for a month or two where there is a problem. I, for one, want them to start pulling the weeds, not just trimming them because they only will grow back. | |
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Phil
Rojo Sol
Premium
join:2001-06-11
Camarillo, CA
 ·Verizon FIOS
| Re: 2? said by fiberguy  :Tell me, what does money or free service do to resolve this issue? Why do so many people go for money? That's an easy question. They are usually fat, lazy slobs who want to make a quick buck.
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All your base are belong to us! fRiTz+Nomad+/N|fRiTz | |
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ackmondual
@149.8.x.x | for some corporations who only care about money, that's all you need. They could fire as many employees as needed, but in the end, their wallets are the only places they feel pain | |
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DaFo
@cogeco.com | Re: 2? they wouldn't deel pain from one person leaving they would be happy they wouldn't have to deal with them anymore it would be worth the money | |
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LeftofSanity
@208.17.x.x | Excuse me, but could you list some companies that DONT care only about money? Profit is the bottom line. | |
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| | | | | looser
join:2001-02-04
La Mesa, CA | Re: 2? Ya, thats why I cant wait for $5.00 a gal. right your are my friend "They are ALL in the business of making money". | |
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Anubis Prime
join:2001-06-01
Indianola, PA | ..not to mention the fact that only an economically ignorant Marxist would buy stock in companies that AREN'T profitable.
There must be some frustrated investors judging by the "profit" comments all around the forums. | |
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| | | | | roady1
join:2003-11-13
Cleveland, OH | I'm sure she was completely calm and conservative. Especially after DOZENS of support calls...yeah, right...you don't earn a title like that by being calm throughout the entire process.
Nice of the paper to leave her address on that picture... | |
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AtomicZero
join:2004-11-24
West Palm Beach, FL
| I do agree that the "sue-happy" concept is one of the reasons serices have gone to sh!t. however I would prefer a letter and a couple of free months of service after being called "Bitch Dog"  | |
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| | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: 2? said by AtomicZero :I do agree that the "sue-happy" concept is one of the reasons serices have gone to sh!t. however I would prefer a letter and a couple of free months of service after being called "Bitch Dog" And you know what? In this case, the free service *is* a 'gesture' of appology. To make is a requirement/norm in todays society... again, doens't change anything. It serves as a way to shut someone up and move along. Not to say that it doesn't work, as it does. Problem is, custoemr service doesn't improve. It does further the expectation that people are going to want credits for everything now.
There was a review here about earthlink where a guy claimed to have 2 hours of down time and wanted, bitched, screamed and moaned that he deserved 2 months of service credit. He was never told he would get it, rather that it would be forwarded to the billing department for review. His request was denied - he was even further pissed claiming bad service. (I know this is different than being called a name on your bill - but this example furthers my point on the "expectation" of credits to solve problems) Bottom line, 2 hours of downtime years ago, people would be happy with the service being corrected. Today, because of the way business has morphed to, credits are the answer yet the problems still exist.
As for the letter. In yester-year, a letter was worth it's weight in gold. People are too f**'d up to accept a letter. Get a letter today and that letter, and you, get in your car and go to the nearest ambulance chasing attorney to cook up a lawsuit. The letter becomes evidence rather than the appology that it was meant to be. I guess that in today's world there is no room for appologies; only credits.
I'd take a letter first, and the credit second as a nice offer. The letter actually takes time to write and has to go through the channels. A credit is a two second entry in a billing system and it's done. | |
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AtomicZero
join:2004-11-24
West Palm Beach, FL
| Re: 2? I agree  I think we can all agree an offense had taken place.Totally unacceptable. Therefore acknowledgement of said offense by the company is certainly warranted. To me that is what the letter is for. The 2 months credit depends:
scenario 1: customer was b!tch and berrated some poor CSR to no end, taking the notion of "customer service" as "customer servitude" so consequentially she is empirically right in all things and can piss on whomever she chooses, only to get a bill in the mail pointing out that she is indeed a B!tch
She gets 0 credits.
scenario 2: she was actually nice but a little p/o about the service [or lack there of]. The CSR being a dill-hole was tired of her calling + seeing a TP rolls worth of memos decide to take it upon him/herself to sent a bill with the name "Bitch Dog"
She gets 2 - 6 months credit | |
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iLLz
Premium
join:2002-09-13
Collingswood, NJ
| You must be rich.... Money means alot to people who don't have much or any at all. Besides going through all that with comcast (spending hours on the phone) just to be treated that way is very sressful. Especially since most end users are more technically inclinded than the comcast staff. | |
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| | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: 2? said by iLLz :You must be rich.... Money means alot to people who don't have much or any at all. Besides going through all that with comcast (spending hours on the phone) just to be treated that way is very sressful. Especially since most end users are more technically inclinded than the comcast staff. Let's remove Comcast from this. Insert -any business name here- and the end result is no different. Money may mean alot to people, which is sad, but the way I look at it is when you get in the habbit of giving billing credit at the drop of a hat any more, it's a driving force for the consumer to also find any little fault to deem a credit is appropriate. It starts the whole trend where customer, who feels they are always right, will find any reason to be offended, or simply yell at someone ont he other end only to get poor treatment in return then demand the credit. Hell, how many times do people go straight for the supervisor today without working it out with the low guy. For some cases, it's because people believe that the "idiot" who answered the call can't do the job in the frist place so go to the boss. For others, it's because they know that if the call was escalated to the manager or supervisor, then there is sufficient reason to be damanged and expect the credit.
It's a horrid cycle that the whole customer service industry is in.
Think about it, yea, money means alot, but does it really? What is one of the biggest complaints here? poor service on the phone. Does handing out creidt solve the problem? NOPE! Not in the least. It makes it worse. When I am troubled on the phone with companies, I seek results and turn down credits unless there was a billing error. I try to send a message that I want the employee corrected. Other wise, by accepting the credit, I am being shut up and moved on.
Am I rich? I do well. Even when I wasn't? I still turned them down because my thinking has never changed. When Iw as worse off, I simply wanted what I paid for in the first place. And if I couldn't afford it? then I didn't have it. I agree, when you are poorer, your hard earned dollar means alot to you. All I 'expect' in return for spending the money is for the whole system to work for me including the product or service AND the experience on the phone.
When do I accept the money, when it starts to cost me money to deal with thie problem such as time off of work, expenses I incurr and the such. Then I may ask for compensation for service credits. | |
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CurtesyFlush
Bababooey, fafafooey, tatatoothy.
Premium
join:2002-08-23
Fontana, CA
| said by fiberguy :Tell me, what does money or free service do to resolve this issue? Why do so many people go for money? Because we're a lawyercentric country populated by an assload of tort law abusing money whores.
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Some mornings it just doesn't seem worth it to gnaw through the leather straps. -- Emo Phillips | |
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| | | hdgmedic
join:2003-05-21
Havre De Grace, MD | Re: 2?   | |
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| | | fiberguy
My views are my own.
Premium
join:2005-05-20 | Re: 2? ...and justice was served! I, as a judge if a case came before me, would look at the actions comcast took as reasonable and that comcast did not condone the bahaviour and handled it appropriately.
I think they did the right thing. | |
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Maarvin
Premium
join:2005-04-11
Denver, CO | Not enough? Comcast deserves the FCC fine of the year award! Furthermore, if a service rep can't handle the heat, put him/her out the door so they can find a nice comfortable job at McDonnell's. | |
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corps suck
@verizon.net | Re: 2? said by "mbhn5204":
Not enough? Comcast deserves the FCC fine of the year award!
Yeah. This is a lot more serious than a few nipple flashes... | |
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| twitchyx
join:2003-06-29
Plano, TX
1 edit | More than likely she was very rude to every one she talked to and completely deserved it. | |
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| | noogoo
join:2005-06-27 | Re: 2? if she was rude, did comcast and comcast employees deserve the rudeness?
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noogoo vs. the copyright law - »noogoocopy.blogspot.com/ | |
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| | | twitchyx
join:2003-06-29
Plano, TX | Re: 2? No. It's not like the people answering the phone have any control over her internet connection. | |
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| | | | DarkSly
join:2004-12-10
Danvers, MA
| Re: 2? exactly... maybe she was being a "bitch dog", yelling at reps and making unreasonable requests... we all know we have dealt with people like this at one time or another.
and remember "bitch" in the context of dogs is just a way of saying female... I don't think calling someone a female dog is that much of an insult. | |
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| MartyParty
join:2001-01-03
Dallas, TX
| work in customer service and some people are just not nice. I answer the phone try to be polite as possible and all I get is cursed and screamed at for no reason. I try to let the customer vent and then resolve the issue but still nothing. Some people are just too angry and love the confrontation. I think they actually get off on trying to see when a rep will crack. The after effect is we're not going out of our way to expedite anything. The saying is true you get more with Honey then vinegar.
Some folks are B*tch D*gs or worse.
We're humans we may not have all the answers but we have the ability to find it if we want. A little patience and respect can make a difference. | |
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CurtesyFlush
Bababooey, fafafooey, tatatoothy.
Premium
join:2002-08-23
Fontana, CA
| Re: don't feel sorry at all said by MartyParty :Some folks are B*tch D*gs or worse. Why did you censor two completely innocuous words?
For the most part, we're adults here and can read the words bitch dog without dropping to our knees and begging forgiveness or hitting the mod button.
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Some mornings it just doesn't seem worth it to gnaw through the leather straps. -- Emo Phillips | |
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Rook008
Miles To Go
join:2002-02-05
Far Rockaway, NY | Re: 2? Good one:D | |
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| | DarkSly
join:2004-12-10
Danvers, MA | I don't think you are allowed to sell something with the Comcast Logo on it with out their permission. | |
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Speedy8
Premium
join:2002-08-22
Alliance, OH
clubs:
| Ouch. Looks like someone is getting fired. Although the quote "If this is not that customer's name, it shouldn't be on that bill," was pretty funny, as if it has any chance of actually being her name.  | |
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| Damon85
Premium
join:2004-12-25
Louisville, KY | Re: Ouch. Again, for liability's sake, their lawyer probably told them to make that distinction just in case there actually is someone named Bitch Dog -- can't have them getting offended too. | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| When I read that, the first thing that I thought of was that not only should it not have been on the bill, it shouldn't have been anywhere in the account. Not in a name field. Not in a notes field. Not anywhere.
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"What gives them the right to come in and do this?" she said. - Lady complaining that she was getting FIOS in her backyard. | |
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| | OCP
Premium
join:2004-10-11
USA
| Re: Ouch. What is Snoop Dog's wife's name? 
Of course I'm joking, but it would not totally surprise me to find out someone has that name in real life.
I have worked customer service before. Never again. I would gladly scrub toilets rather than listen to some of the people that call in. You don't have to be healthy, successful person to buy a computer and get onto the internet. The good, the bad and the ugly. The internet is the new DMV. | |
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Sweet Witch
Be the flame, not the moth.
Premium,MVM
join:2003-07-15
Gallifrey | Two months?? She should get a year free top-tier service for that. She could sue them big time for libel.
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
 ·VOIPo
| Not enough... If I received a bill from a corporation the size they are and someone had changed my name to something as derogatory as "Bitch Dog", I would be making sure someone was fired and a civil law suit against that person would then take place.
Depending on how long it is in the system like that, it would then, more than likely, get put on mailing lists and spread from there with a lot more mail in the future coming in with that name on it.
Two months free service isn't quite enough in my opinion...
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FWD#: 223611 | |
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dnoyeB
Ferrous Phallus
join:2000-10-09
Southfield, MI
| 2 months is small Yea, 2 months is nothing but I dont think comcast did anything illegal. However, with the bad publicity I would have expected them to have done much better than 2 months, lol. Stupid.
Where you at shareholders?
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dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16
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tbaker397
join:2004-07-19
Berlin, PA | What A bunch of a$$holes | |
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B777300
join:2002-01-02 | Horrible! I always knew comcast is horrible.. but never knew its that horrible! my god this is such a disgusting thing to do.
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Can you say fiber optics? | |
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koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs: | hey! my name is bitch dog. that bitch got my bill. | |
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| markopoleo
join:2003-04-02
Bonne Terre, MO | lol that actully made me laugh IRL. | |
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| flynlr
Premium
join:2002-12-02
Salt Lake City, UT
| said by koam :my name is bitch dog. that bitch got my bill. ---wipes 4oz of dr pepper off monitor. | |
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b10010011
Whats a Posting tag?
join:2004-09-07
Bellingham, WA | Ah... the joys of a monopoly This is what happens when monopolies are allowed to exist.
They do not have to care about their customers. Where else are they going to get cable service? Nowhere! | |
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Primis1
join:2005-06-13
Coldwater, MI
| Taking the Other Side First off, disclaimer. I realize it's likely this person ticked off a rep and they changed her name on her account. Actually, they more than likely left the name on the account since that's often not changable in databases... and changed the "BILL TO" field instead. Which makes this little story then believable I guess.
HOWEVER.
Having been in that environment before, I can tell you some customers will do very bad, crazy things with their accounts. If you only knew some of the godawful usernames and passwords I'd seen and been told by the customers themselves...
When people are using passwords like "CSRssuck", "dien*ggers", "uraf*ggot"... I kinda' stopped feeling sorry for them if their feelings got hurt in return.
You get what you give. | |
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celeritypc
For Lucky Best Wash, Use Mr. Sparkle
Premium
join:2004-05-15
Caldwell, NJ
| Ahh, and that's the problem with... hiring minimum wage workers with minimal training to work your call centers. I am usually happy when I call to get someone who not only can speak English, but speak it coherently. This problem is not unique to Comcast. This may be one time it might be better for them to outsource these calls to India. At least the people there are courteous and polite and really try to help you. Here, people think they are doing the company a favor by showing up to work. No wonder the Indians are kicking our asses. | |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| Re: Ahh, and that's the problem with... said by celeritypc :No wonder the Indians are kicking our asses. Yes. All Your Base Are Belong To Us
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Buy Stuff From Me! - »www.DomainObjects.com | |
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zshuster
join:2005-01-31
San Jose, CA | I'd hate to see my file between TV and HSI problems I've had, my file's sure to have a couple of asterisks and an endearing nickname...hasn't made the bill yet though | |
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ArchAngel21x
MacFan Pro
Premium
join:2001-10-28
Lincoln, NE
 ·Internet Nebraska
| So Batavia is where Comcast used push polls and other dubious tactics to convince locals to vote against creating their own community-run broadband system And this is relevant to the story how? Oh wait, I almost forgot. I am on BBR. We love to bash big companies at any chance we get. Silly me.
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“To create a new standard, it takes something that’s not just a little bit different. It takes something that’s new and captures people’s imagination. The Mac is the only one that meets that standard." Bill Gates | |
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winky
Turn Left At The Moon
join:2001-02-11
Saint Louis, MO
| Re: So "Silly me" oh now, don't be so hard on yourself. While it doesn't technically have any thing to do with the article, indeed it does show how "big companies" are at odds with consumers.
It's like someone placing a flaming paper sack of dog poop on your door step and then after you stomp it out, handing you a bill for the entertainment value as you scrape your shoes off.
It's just that some consumers prefer to clean their shoes off on the face of the service provider. It's a choice that we enjoy and defend here in America, where we vote with our dollars as consumers and don't shy away from expressing dissatisfaction with those companies who seem intent on acting like spoiled children when their whims aren't satisfied. When companies like Comcast can actually generate consumer demand for a product instead of trying to legislate it, attitudes might change. Until that time they'll just have to have a "time out" and think about what they've done.
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If you can break it,I can fix it.Of course, It'll cost ya' | |
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J D McDorce
Premium
join:2001-12-29
Westland, MI
| Re: So Is that the customer's address or Comcast's return address? While you are certainly more familiar with Chicagoland geography than I, it seems odd that the Trib would refer to her as an Elgin woman if she lives in Batavia. That plus that graphic looks like the actual customer address has been censored. | |
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jkj860
The Final Frontier
join:2002-01-10
Valparaiso, IN
 ·Comcast
·Comcast Digital Vo..
| Re: So Just saw this on the local Chicago news station. She lives in Elgin,Il. Two CSR's from Comcast were fired for this. They also showed a similiar incident with a customer of Peoples Energy where a billing statement of a customer had a middle name of "scrotumbag" added to his statement.
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I once thought I was wrong, but I was mistaken. | |
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nerdling301
join:2004-01-12
Brookline, MA | TOO FUNNY AHAHAHAHAHAAH this has me rofling all over the place
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deadi
Premium
join:2001-08-26
Perry, OH | nice Do the helpdesk personel get "nice" training? I thought these calls where monitored to some degree. I have the idea the helpdesk is on there own to do what they choose.
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ERROR:Bad Command Or File Name, Go Stand In Corner. | |
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comcrap customer
@151.209.x.x
thumbs down from:
Andrew J
| SUE!!! we should just change the name of our country to the united sates of suing..thats all we do collectly as a country..
"they can't do that to me..thats it I'm gonna sue them for all they got"
So after the lawyer buys another house in the hills she's lucky to get what two months of comcraps service equals to. | |
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| jesseb_66
join:2002-12-06
Tucson, AZ | Re: SUE!!! Agreed. I can't believe everyone here is like I'd sue em... As if people don't sue enough, were gonna start for name calling. jeez... pathetic | |
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Transmaster
Don't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY
·Qwest.net
| Re: SUE!!! said by jesseb_66 :Agreed. I can't believe everyone here is like I'd sue em... As if people don't sue enough, were gonna start for name calling. jeez... pathetic I am suprised nobody came up with this one:
My name is Sue
How do you do
Now you gone ah die......
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Low voltage Tech's are wimps, Real tech's use 45 pound filament transformers, plate voltages no less then 2400 volts with at least 10 amp's lighting 8877 triodes...BPL I'm coming to get you. | |
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cbrain
join:2000-05-21
Silver Spring, MD | Did Comcast fix her service? Or just offer her 2 free months of bad service. | |
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Derfel
join:2004-06-06
Winnipeg, MB | Well.. If I were her, I'd tell the them to leave the name on the bill like that, and never pay a bill again.
When they come collecting, tell them to have "Bitch Dog" pay for it. | |
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theeinstein
Premium
join:2003-07-31
Fernandina Beach, FL | How about The company should buck up and deal with it... the whole freaking US is being bombarded by retards that are sue happy as if its the solution to everything!! | |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA | What else would you expect from Comcrap... They suck. While not being told I was a bitch dog, I was told that 500ms is completely acceptible. | |
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pkarlos_76
join:2004-08-24
Edmonton, AB
| Re: What else would you expect from Comcrap... said by oliphant :They suck. While not being told I was a bitch dog, I was told that 500ms is completely acceptible. Comcast acceptable ping times is from 150 to 200 ms MAX, that agent was incorrect. We have the ability to ping the gateway and the modem and check signal levels, if all are fine in the system, ie no red/yellow, then at that moment we are not aware of any issue, then it is most likely an issue on th customer end and we recommend the customer make sure it is not an issue on their end otherwise there might be a service charge of $49.95 if the issue is found not to be Comcast's fault if a tech comes out. Do you want the agent to automatically schedule a tech and for you to incur that charge??? Or would you like to make sure it's not a issue on your end? And leave arrogance and ego int he box when troubleshooting an issue. | |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA
2 edits | Re: What else would you expect from Comcrap... It's Comcrap's responsibility to ensure the service is working and my experience was typical of Comcrap's Blame the Customer First mentality including saying that 500ms latency is acceptable. And given they're an XBOX Live promoter, 200ms isn't acceptable either.
Thankfully I kicked them to the curb and took my $2000 a year to their competitors as did many in my neighborhood who were sick of Comcrap's lies. Now I get the stupid "come back to Comcrap" mailers. They had their chances...nearly a dozen to fix my service and they blew it. They can go sh!t in their hats. | |
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