Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
 ·AT&T Yahoo
Host:
Chicago
Users Find Hot Deals
Users find Hot Dea..
Requests for Hot D..
Home Repair & Impr..
1 edit | No kidding
I tried to cancel my mom's account after she died (I had been paying for it) and it was like trying to squeeze blood from a stone.
Every time I tried to cancel, they kept offering me a free month. So I let it slide a bit...but when I finally tried to cancel for certain, they pulled this BS out of their butt's that "if anybody logged on again with the usernames" the account would reinstate itself automatically.
What a freakin' scam... |
|
wjr110
join:2005-02-23
North Salem, NY | It's about time
subject says it all. |
|
Cod
join:2000-07-05
Greensboro, NC
1 edit | they bash other isps also when trying to quit
I had a coworker who got DSL last week and tried to quit AOL, the rep asked her what ISP she was changing to. My co-worker said "BellSouth DSL" and the rep said "you don't want to do that, they are horrible!". My coworker then said, "well, first off, its better than dialup, secondly, I am a BellSouth employee and what you just said is highly unprofessional no matter what ISP you are talking about".... Needless to say, the AOL rep changed her tone and finally cancelled her account. |
|
pmizelll
Premium
join:2003-08-13
Houston, TX | Eliot Spitzer for Man of the Year.
The guy just doesn't put up with any bullsh** |
|
Dagda1175
join:2001-06-17
Goleta, CA | Earthlink next....
....please! they'll bill ya even when the phone line no longer exists. |
|
koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
·Shoreham Telephone
 ·ViaTalk
| reply to Dennis
Re: No kidding
I'm not sure I understand...if a user logs on to a cancelled paid service again using the username and password, what's wrong with having to pay for that? If the user doesn't want to pay again, and he doesn't use it, he doesn't have to pay.
--
Danieli Consulting LLC, Strategy and Branding »kdanieli.com |
|
oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA | Because 'cancel the service' means 'cancel the service'. |
|
Erwin_D
join:2003-06-30
Netherlands
1 edit | reply to koam
Then how would you be able to test if the service is actually cancelled? |
|
joshpo
join:2002-09-24
Philadelphia, PA | Finally
Way to go Eliot. This has been a problem for so long. All states should pursue their citizens complaints in this manner and these companies wouldn't get away with stuff like this. |
|
Jeffrey
too dark too early
Premium
join:2002-12-24
Dix Hills,NY
clubs: | reply to Dennis
Re: No kidding
I regret not recording the phone call a few years ago when I tried to cancel. It was like a comedy bit. |
|
elias
Premium,VIP
join:2000-07-24
Miami, FL
clubs:
| reply to koam
said by koam  :I'm not sure I understand...if a user logs on to a cancelled paid service again using the username and password, what's wrong with having to pay for that? If the user doesn't want to pay again, and he doesn't use it, he doesn't have to pay. Because cancelling an account means deleting the username or at least deactivating it. That way it's impossible to login again.
What you're describing sounds like "suspending" the account or something else.
-- Elias
--
My Webmaster Gig | Crunching the Midnight Oil |
|
aviper9
Premium
join:2003-05-20
Salisbury, MD
 ·Comcast
| FINALLY!!
Thank god the government got involved. I tried to cancel AOL (had signed up tryin to get a free ipod) and they were trying to do the free month thing. I declined about 10 times, and the rep kept pressuring me. She finally caved and said my account was canceled.
Low and behold next month there was a charge for AOL on my credit card bill. Called to cancel and get a refund, and got the same crap as I had the first time. She assured me it would be canceled.
Next month, another AOL charge on my bill. Needless to say I called and refused to talk to anyone but someone in management. I was able to get it canceled this time and I got 2 refunds for the 2 months they charged me. |
|
Tristan9669
join:2004-08-07
Beverly Hills, CA
1 edit | reply to Dagda1175
LOL!!!
I hate thoes aol commericals, theyre so pathetic, they always try to portray that they have the best security and strongest pop blocker or some other BS, so funny LOL! |
|
TheMetrix
R.T.F.M. - P.E.B.K.A.C
Premium
join:2002-06-15
Utica, MI
clubs:
·WOW Internet and C..
| Having to be Rude
I haven't had AOL in years but I have had many customers that have and have asked me to cancel their service for them. Talk about a nightmare, it is more like dealing with satan himself.
I found that I had to finally get extremely rude with them to the point of using colorful 4 letter words and still then it was difficult.
--
If you think an expert is expensive just wait until you hire an amateur. |
|
DaveNJ
No Fear
join:1999-09-01
New Jersey
·Comcast
·Patriot Media
| reply to Dennis
Re: No kidding
i had to wait once an hour to cancel. It was really bad, then they refused to cancel me. So i called up the Credit card company and told them to decline anything from aol. I guess when common sense doesnt work, just dont pay, then they will cancel you, for sure.
--
Feed your Faith, not your doubts |
|
Sweet Witch
Be the flame, not the moth.
Premium,MVM
join:2003-07-15
Gallifrey
·Comcast
| Yet
they still have plenty of idiots customers, three I know personally. You'd think these people (and one's a computer programmer) would know better after all this time.
--
I'm a woman by the way  . |
|
avantare
Go Tribe
join:2000-02-16
Farmington, MI
| reply to Dennis
Re: No kidding
Back in 1993 or 94 I wanted to quit AOL because I found a better dialup provider. It was hell trying to get my account cancelled. Always the same run around. You sure you want to quit, you can't quit, we'll give you a free month, yada, yada, yada...
I finally got fed up with it and started recording all the phone calls I was making to them (you can do this in Ohio with out letting the other party know) after the 5th call I got a VERY belligerant CS rep that called me an asshole and then some. SWEET, just what I was waiting for. I had her get a supervisor while I rewound the tape. When the supe finally got there (30 minutes or so?) I had him listen to what I recorded and told him if my accound wasn't cancelled immedialtely I was going to an attorney with the recordings. My account was immediatley disconnected and I never heard fromm them again.
My question is why did I need to take these steps just to get an account cancelled. Utter BS in my book.
Chuck
--
A computer is not a tool. When was the last time you had to do maintenance on your screwdriver? |
|
mlundin
join:2001-03-27
Lawrence, KS
·Sunflower Broadband
·Comcast
| How to get rid of service...
Recently, I was successful in canceling a credit card (GM MasterCard) that I no longer used. The transaction went something like this:
Operator:"Why do you want to cancel your account?"
A: "I am unsatified with the customer service."
Operator:"What difficulties have you been having with customer service?"
A: "You won't let me cancel my account."
I forget the details of the remaining conversation, but the end result was that the card got canceled. I do remember that the operator was momentarily at a loss for words though. |
|
OneHeart
join:2002-02-20
| Whoa.
"AOL will eliminate customer service quotas on how many customers a representative dissuades from canceling..."
I never knew.  
--
OneHeart |
|
kapil
The Kapil
join:2000-04-26
Chicago, IL
| reply to Erwin_D
Re: No kidding
If a canceled account logs on, it isn't automatically reactivated...the user has to click on some dialog boxes with explicit information saying that the account will be reactivated and the billing will resume etc. etc. Additionally, the account isn't canceled on the day the user calls...it is done on the day the current billing period ends.
I'm no fan of AOL but let's place blame where it belongs and not just bash AOL. If someone is too stupid to click on 'start billing me again' then, well, maybe they belong at AOL after all.
...then again we live in a land where people see 'click here to activate 911 with your VoIP service' and think it actually says 'sue us and rob us blind'
--
Buy Stuff From Me! - »www.DomainObjects.com |
|
