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Comments on news posted 2005-08-24 11:58:19: Whirlpool notes that broadband providers in Australia are veering away from the word "unlimited", now that customers have complained that capped services are anything but. ..

page: 1 · 2 · 3
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA

It's all a scam...

Cable operators are out there screaming they're oh so much faster than DSL, meanwhile they have the monthly caps and extensive TS. They tout their services are great for music and streaming video then turn right around and throttle that type of traffic. At least providers like Cox lay out their limitations in writing up front for all to see. To bad operators like Comcrap don't follow suit and simply state what the restrictions are rather than the vague TOS/AUP buried in the service agreement.


JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
"Unlimited" is a BEAUTIFUL Word

Unfortunately, most services have limits. So why not just specify what the limits are? What's the big deal?

tpeng

join:2003-01-30
Forest Hills, NY
clubs:
...Because forthright honesty is the greatest enemy of marketing


en102
Canadian, eh?

join:2001-01-26
Valencia, CA
reply to JTRockville
Yeah,

That's one of the reasons I'm currently with DSL Extreme. I don't have Commiecast caps (I use my connection for constant VPN to work), and I'm not (or at least don't appear to be) throttled, and its relatively inexpensive.


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
Ignorance is bliss


Shriyash
Sungazer
Premium
join:2005-02-23
PuNe, InDiA


1 edit
reply to JTRockville
because when we see how limited these self-decided limits are, we will suddenly realise that they are trying to rip us off, thats why. they already know it, but we dont, and they dont want us to know either.
ignorance is bliss for a reason.
--
When you gaze deep into an Abyss,.....the Abyss also gazes into you. - Friedrich Nietzsche (1844-1900)


AtomicZero

join:2004-11-24
West Palm Beach, FL
reply to tpeng
Honesty is actually best marketing tactic.People LOVE knowing what they are getting into, and appreciate the fact that you told them. It's only the enemy to the small minds of corrupt Marketing reps who can't wrap their heads around this concept.


AtomicZero

join:2004-11-24
West Palm Beach, FL

reply to oliphant
Re: It's all a scam...

I have Adelphia right now.. I don't feel capped. I Dl Animes and watch shows all the time Is there a company in particular you had this experience with...and please don't say comcast... cuz I'm getting them by the end of the year i think.


George_W_Bush

@ipltin.ameritech
The Market will show

The Market will show what people/drones think about caps.


rudnicke
Premium
join:2004-10-23
Rantoul, IL
reply to tpeng
Re: "Unlimited" is a BEAUTIFUL Word

Actually, people today really have no concept that lying or not disclosing the truth is no big deal.

If you can lie and get more customers, then it's ok in their eyes.

rradina

join:2000-08-08
Chesterfield, MO

Unlimited? What's Reasonable?

It sounds like some operators actually state the limits. Can someone provide context for these limits? It seems meaningless to discuss unlimited limits without some perspective of what they actually mean to the average user.

Where am I going? I want to know how many customers will actually hit these limits before I decide whether or not this warrants serious attention.

We live in a world where 2% scream, piss, moan and complain about the smallest things. Is this another case where 98% of customers are completely satisfied, unaware, fat and happy with with these unlimited, limits?

It brings to mind the saccharin medical scare ~30 years ago. After analyzing the data, it was realized that the poor mice who got cancer received an equivalent amount of saccharin that an adult would receive if they drank 800 cans of diet soda per day.

Context is EVERYTHING.


KAD Imaging
Just Shoot It
Premium
join:2002-09-21
Hialeah, FL
·AT&T Southeast

 reply to oliphant
Re: It's all a scam...

said by oliphant See Profile :

Cable operators are out there screaming they're oh so much faster than DSL, meanwhile they have the monthly caps and extensive TS. They tout their services are great for music and streaming video then turn right around and throttle that type of traffic. At least providers like Cox lay out their limitations in writing up front for all to see. To bad operators like Comcrap don't follow suit and simply state what the restrictions are rather than the vague TOS/AUP buried in the service agreement.
See my comments here: »Cable Providers & Throttling Application Bandwidth


--
-CK
Stress is when you wake up screaming and you realize you haven't gone to sleep yet...
Like Cars? Racing?? Visit my site! SportCompactMiami.com


DrewCapu
Giant Diehard

join:2001-12-19
California
clubs:
They heard wrong...

It's really "Um...limited"


KAD Imaging
Just Shoot It
Premium
join:2002-09-21
Hialeah, FL
·AT&T Southeast

reply to tpeng
Re: "Unlimited" is a BEAUTIFUL Word

said by tpeng See Profile :

...Because forthright honesty is the greatest enemy of marketing
Bingo!

TRULY UNLIMITED DSL

Vs.

MOSTLY "Umm..limited" Cable

Which would you choose?
--
-CK
Stress is when you wake up screaming and you realize you haven't gone to sleep yet...
Like Cars? Racing?? Visit my site! SportCompactMiami.com

stufried
Premium
join:2003-10-13
·Verizon BroadbandA..

reply to rradina
Re: Unlimited? What's Reasonable?

Part of the problem with the marketing, is that you don't know that you've hit the cap on your unlimited service until you've hit it. With my e-mail, if I log on to my portal, I see a little graph indicating that I am nearing my maximum storage.

I'd live with a soft-cap or a hard cap where I paid overage (like you do on a cell phone rather than being cut off), if I didn't feel blind sided.

The problem is that everyone uses lose terms like unlimited but negates the effect of the term with terms like "reasonable useage" in their terms and conditions and then adds another provision saying that they are the sole determiners of the term reasonable. No provisions are provided to allow you to present facts opposing the conclusion and they are just in "nyet" mode when you try.

It doesn't matter if you disclose everything when you sign up and the customer rep says "ok." The argument about reading the contract doesn't help if they can take contradictory positions about the meanings of ambiguous phrases and prohibit you from arguing the point. You are forced to presume the good faith of the company.

As consumers, we cannot negotiate the terms and conditions of our contracts. I cannot call Time Warner, schedule an appointment with a negtotiator and dicker about the terms and conditions in my contract. I would pay more to get certain assurances, but because I don't fit within a prescheduled rate plan, they are not interested. It would take them more lawyer time to negotiate with a homeowner or small business.

rhexis

join:2002-05-18
Gilbertsville, PA

whine all you want...

but these drakonian caps you all cry about affect maybe 0.2% of cable internet customers. maybe instead of crying about not being able to download your 400 gigs of warez and pr0n every month you could do something useful like seek employment, or at the very least, leave your parents basement and take a walk outside.

homers

join:2002-02-05
Santa Clarita, CA

Vonage unlimited???

from www.vonage.com

Vonage's Premium Unlimited Plan offers the following for the low price of $24.99 a month:

* Unlimited calls anywhere in the US (including Puerto Rico) & Canada

Unlimited??? What about the documented cases when a home user has 2500 minutes a month and is told they must switch to a business plan????


oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA


2 edits
reply to AtomicZero
Re: It's all a scam...


So much for 'unlimited'
I had gotten a 'nasty gram' from Comcrap last year but it doesn't seem they're sending them out any more. That in itself wasn't that big a deal but this just a few months after they stopped advertising their service as "unlimited". Not just 'always on' or some other BS marketing term but they actually used the term unlimited. I called to find out what the cap was and they wouldn't tell me what the cap was when I called but to just 'cut my usage by half'. It's like American Express...no spending limits yet they will decline purchases. The cap is there somewhere since at some point a nasty gram got triggered.

I wouldn't have such a problem with caps or throttling if they would just say what the restrictions are like Cox and even DirecPC does. Then people can make a fair assessment as to whether or not they think the price is a good deal or not.


oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA

reply to rradina
Re: Unlimited? What's Reasonable?

said by rradina See Profile :

We live in a world where 2% scream, piss, moan and complain about the smallest things. Is this another case where 98% of customers are completely satisfied, unaware, fat and happy with with these unlimited, limits?
Apparently not according to JD Power.


gonefrommarketing

@verizon.n

The Good Old Days

The days of stating "unlimited" have been gone from cable advertising for YEARS... the NEW emphasis is on triple play... selling MORE services to the customer.
Throttling, poor customer service.. "Bitch Dog" bills, etc.. the cable industry needs to clean up its act, BIGTIME!
Forums » 'Unlimited' is a Dirty Wordpage: 1 · 2 · 3


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