fletchlives
@mi.charter | Fix Yer Servers
Yeah, it's GoDaddy's fault your machines were compromised.
And what's this at nectartech.com about all the snazzy things they can do, but they can't run their own DNS? The state of the web hosting business is pathetic. |
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datanetdude
join:2005-08-13
San Antonio, TX
1 edit |  This guy is a serious whiner!
If he needed 24/7 uptime why did he not host with rackspace.com, rackforce.com, etc. They are companies that deal with stuff on a regular basis because they are in the same business  The clowns at Godaddy are used to people calling in and needing their passwords reset.
They are the type of host you would use to host family photos, hobby pages, etc. I would never ever think of hosting anything mission critical on any of their servers!
It all comes down to Ya get what you pay for In any case he got his wish, they did make DSLReports. I wonder if they will make any magazines?
P.S. I have listened to the Radio Show a few times myself. IMHO they are just a bunch obnoxious clowns trying to hard to be funny  |
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DA
join:2002-04-13
Greenville, SC | reply to fletchlives
Re: Fix Yer Servers
If you actually read the thread you would have seen that godaddy was only the registrar. Nectartech does host their own dns. |
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DVOOR8
join:2001-12-24
USA
 ·Optimum Online
1 edit | reply to fletchlives
The Nectartech datacenter is completely at fault here, NOT Godaddy.com. Any company that takes money from customers for hosting and has such a huge a single point of failure that depends on a 3rd party outsourced 2nd rate hosting company isnt a very good host. GoDaddy is good for personal pages and blogs NOT serious commerce or Professional level hosting.
What the heck kind of "Data Center" relies on godaddy for the domain? |
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DVOOR8
join:2001-12-24
USA
·Optimum Online
| reply to datanetdude
Re: This guy is a serious whiner!
You are 110% correct.
The Nectartech datacenter is completely at fault here, NOT Godaddy.com. Any company that takes money from customers for hosting and has such a huge a single point of failure that depends on a 3rd party outsourced 2nd rate hosting company isnt a very good host. GoDaddy is good for personal pages and blogs NOT serious commerce or Professional level hosting.
What the heck kind of "Data Center" relies on godaddy for the domain? |
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DA
join:2002-04-13
Greenville, SC
·Charter Pipeline
 ·ViaTalk
1 edit | reply to DA
Re: Fix Yer Servers
A few other points:
1) The "abuse" issue occured two days before godaddy changed their nameserver records and was resolved as soon as the issue was reported to them.
2) Godaddy did not check with nectartech before taking action
3) Godaddy made the change late on Friday and went home without anyone available to undo the change. |
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DA
join:2002-04-13
Greenville, SC
·Charter Pipeline
·ViaTalk
1 edit | reply to DVOOR8
Re: This guy is a serious whiner!
said by DVOOR8  :You are 110% correct. The Nectartech datacenter is completely at fault here, NOT Godaddy.com. Any company that takes money from customers for hosting and has such a huge a single point of failure that depends on a 3rd party outsourced 2nd rate hosting company isnt a very good host. GoDaddy is good for personal pages and blogs NOT serious commerce or Professional level hosting. What the heck kind of "Data Center" relies on godaddy for the domain? Read the thread, they did not host with godaddy! Godaddy was just their registrar who changed their nameservers on them to take them offline because of a abuse report but never verified the report.
From what I understand they host with multiple datacenters for redundancy.
To use an analogy, you bought your domain from godaddy but host your nameservers and web servers with rackspace. Your server gets compromised, you catch it after a few hours and fix it.
Two days later godaddy gets an abuse report and goes in and changes your nameserver records to point to something else to take you offline without checking to see if the issue was resolved. They do this on a friday without telling you and go home without any recourse for you to get it fixed until monday.
Is that clearer? |
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DA
join:2002-04-13
Greenville, SC | reply to DVOOR8
Re: Fix Yer Servers
I posted this already below, but just to repeat :
They did not host with godaddy! Godaddy was just their registrar. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
| reply to DA
Re: This guy is a serious whiner!
said by DA :Read the thread, they did not host with godaddy! Godaddy was just their registrar who changed their nameservers on them to take them offline because of a abuse report but never verified the report. From what I understand they host with multiple datacenters for redundancy. To use an analogy, you bought your domain from godaddy but host your nameservers and web servers with rackspace. Your server gets compromised, you catch it after a few hours and fix it. Two days later godaddy gets an abuse report and goes in and changes your nameserver records to point to something else to take you offline without checking to see if the issue was resolved. They do this on a friday without telling you and go home without any recourse for you to get it fixed until monday. Yes, godaddy was clearly at fault here. And the mgt at godaddy should have made their abuse dept head available to resolve the issue, weekend or not. As head of the network engineers at my company, I was available 7/24 to data center mgt when problems occurred.
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DVOOR8
join:2001-12-24
USA
·Optimum Online
| reply to DA
Re: Fix Yer Servers
said by DA :I posted this already below, but just to repeat : They did not host with godaddy! Godaddy was just their registrar. I understand, but a single point of failure is a single point of failure, and unacceptable for any host that takes money from people. |
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DVOOR8
join:2001-12-24
USA
·Optimum Online
| reply to TKJunkMail
Re: This guy is a serious whiner!
said by TKJunkMail :said by DA :Read the thread, they did not host with godaddy! Godaddy was just their registrar who changed their nameservers on them to take them offline because of a abuse report but never verified the report. From what I understand they host with multiple datacenters for redundancy. To use an analogy, you bought your domain from godaddy but host your nameservers and web servers with rackspace. Your server gets compromised, you catch it after a few hours and fix it. Two days later godaddy gets an abuse report and goes in and changes your nameserver records to point to something else to take you offline without checking to see if the issue was resolved. They do this on a friday without telling you and go home without any recourse for you to get it fixed until monday. Yes, godaddy was clearly at fault here. And the mgt at godaddy should have made their abuse dept head available to resolve the issue, weekend or not. As head of the network engineers at my company, I was available 7/24 to data center mgt when problems occurred. What the issue is here is that the NectarTech datacenter has determined a sinle point of failure that relies on a 2nd rate hosting company is acceptable. |
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Necronomikro
join:2005-09-01
| reply to DVOOR8
Re: Fix Yer Servers
So, how does the fact that they don't have a redundant DNS server make them liable? It was still godaddy that took them down. And, even if they had a secondary DNS entry, that was valid and hosted from a different DNS company, godaddy CHANGED THE DNS RECORDS. They changed them to 'NS1.SUSPENDED-FOR.SPAM-AND-ABUSE.COM'. Your arguments about redundancy aren't very valid. They also didn't take down the domain at fault - instead, they took down the NS domain.
So, if I am at a shooting range and miss the target and hit a window, the person with the window is responsible, since they should have had a guard over it, or a redundant window that could be immediately pulled down? |
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IronChefMoto
Premium
join:2001-02-08
Alpharetta, GA
2 edits | Ya know...
It's OK with me that they did this. If it's something that can be resolved Monday morning with GoDaddy, so be it. In this day and age of ridiculous scams and spyware and shit, it only takes one script-churning machine to start a whole helluva lot of shit.
If GoDaddy acted in NOT so timely a fashion, so be it. They may have processes that outsiders aren't aware of. What they did, though, is respond with those processes (regardless of timeliness) and shutdown the domain from where the phishing abuse notice came from.
If Nectartech.com doesn't like it -- they can friggin' get another registrar. Sounds to me like they need to screen their customers and/or improve their internal security to prevent phishing scripts from running in the first place. I don't give a crap that they found the machine, fixed the problem and THEN, 1-2 days later, were hit with a change from GoDaddy.
GoDaddy had a process, Nectartech had a process. Seeing as GoDaddy is just a registrar in this case, there's no expectation that "synchronization" of abuse tickets should've happened here. It just happened. For all GoDaddy knows, Nectartech could be a third rate shopping mall computer repair shop -- IF the only relationship involved here is as a registrar.
Maybe some extra fees should be added to a registration for ALL registrars that flags a domain registration as tied to a major data center. Make Nectartech and 1000s of other data centers pay an extra $20/year or more to flag their operations as UNIQUE in the realm of porn domain names and cybersquatters. When something DOES go wrong and a ticket comes in to a registrar complaining of abuse or whatever, they'll see the flag and know that, "Hey, this domain customer needs to be contacted before I do anything to their domain."
NO -- I don't do business with GoDaddy, but I've read up on the company, and I appreciate that they try and bring lower prices to domain registration. That, and their spokesmodel has nice tits. Sue me.
IronChefMorimoto
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| reply to DVOOR8
Re: This guy is a serious whiner!
said by DVOOR8 : What the issue is here is that the NectarTech datacenter has determined a sinle point of failure that relies on a 2nd rate hosting company is acceptable. And you keep ignoring the fact that godaddy was NOT the hosting company but the registrar and that the actions they took as registrar were completly outside normal business practices. And your logic was refuted multiple times in the webhosting thread as well. »webhostingtalk.com/showthread.ph···2&page=5
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robct
rob
join:2004-04-09
Waterbury, CT | reply to datanetdude
You obviously have NO clue what a datacenter is. They aren't "hosted" with GoDaddy. |
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James_d
join:2005-08-27
uk
| Whee, screwups all around.
Well, if anyone is a hosting provider and is using godaddy as their sole nameserver domain registrar, the message is clear: fix that ASAP. If you're a customer of a hosting provider, time to check that you have nameserver addresses from two different providers and tell your provider their business if they aren't providing you with them. And remember that you are supposed to make sure you have two nameservice providers as well - losing your provider's nameserver(s) shouldn't take you out.
Nectartech seems to have been poorly configured, not an encouraging sign. Their customers should probably reconsider their positions, since this was an avoidable outage apparently caused by a design flaw in the Nectartech system (dependence on a single name service provider, a known bad practice).
Also time to rethink use of godaddy for name service, since it seems to have abused its position. Rationale:
1. Abuse emails which must be responded to apparently sent to the domain which was shut down, making it unlikely that they would be received.
2. A godaddy rep asserted that they were aware that they had shut down a hosting data center because of the actions of a customer of the hosting center after the hosting location had dealt with their own customer.
3. Godaddy acted against the host rather than the compromised domain. Godaddy doesn't seem to have much reason to be involved in this.
4. In a subsequent call a godaddy rep stated that there was nobody from abuse around and that without someone in abuse the problem couldn't be fixed. 24/7 turn off without 24/7 turn on isn't adequate.
5. Hacked boxes in hosting locations are inevitable and it seems that godaddy is willing to kill the hosting business when that happens.
6. Godaddy apparently sent customer-specific email to an address given by someone who had previously claimed not to be its customer. That appears to be a potential vulnerability to social engineering attacks. But I don't know if this opening could have been extended beyond this particular abuse incident or not.
7. A complete failure of proportionality. A single phishing or spamming box, even if still active, is not sufficient reason to take down a hosting provider and refuse temporary service restoration.
8. Godaddy not accepting temporary verbal contract term agreements in an emergency after claiming that the calls would be recorded. Not that it mattered in this case, because the person calling wasn't able to enter into agreements with them because it wasn't their customer.
The customer screwed up pretty majorly in several ways but this is just based on the godaddy rep claims and actions. Two of the customer screwups:
A. All nameservers depending on a single provider, godadday. Godaddy shouldn't have been given the power to take both nameservers out. The data center customers should have been supplied with at least two nameservers in different domains so godaddy couldn't compromise them all.
B. Godaddy's customer wasn't the one calling godaddy. The wrong person was calling them.
Observations:
i. Godaddy had locked the domain so it wasn't possible to transfer it to get out of the mess, as some suggested. |
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Necronomikro
join:2005-09-01
| said by James_d :Well, if anyone is a hosting provider and is using godaddy as their sole nameserver domain registrar, the message is clear: fix that ASAP. If you're a customer of a hosting provider, time to check that you have nameserver addresses from two different providers and tell your provider their business if they aren't providing you with them. And remember that you are supposed to make sure you have two nameservice providers as well - losing your provider's nameserver(s) shouldn't take you out. ... That's nice and all, but, godaddy, the registrar, changed their NS entries to 'NS1.SUSPENDED-FOR.SPAM-AND-ABUSE.COM or something like that. |
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datanetdude
join:2005-08-13
San Antonio, TX
| reply to DA
Re: This guy is a serious whiner!
Hello!!! Hosting!!! Hosting is just that...Hosting... Godaddy was hosting all their domain records! That is why I said I would never host with GoDaddy. You just assumed since I mentioned family photos, hobby pages, etc. that I was referring to them hosting their site. If I did not listen to the .mp3 I would not have been able to make my previous post. You are forgiven though! Just don't let it happen again
P.S. I have had parked domains at GoDaddy and their uptime seriously sucks Only a (edited) would host with Godaddy! |
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DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA | reply to DVOOR8
Re: Fix Yer Servers
single point of failure? Ya, let me go get a 2nd registrar for my domains.... |
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G_Poobah
join:2004-01-17
Schenectady, NY | reply to DVOOR8
No, you don't understand.
There can ONLY BE ONE REGISTRAR for a domain..
Learn how the internet works before posting. |
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