navalpatel
join:2003-07-28
Lubbock, TX | Ask the...
I have found out that if you really want answers, go straight to the installers. That's what I have been doing and I have a ballpark time as to when FiOS goes live in my neighborhood - next month. |
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toolman12
join:2004-05-16
San Saba, TX | As if..................
these same folks didn't have the same problems with their cable company. Give me a break. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
|  Customer Service is low priority in low cost world
Customer Service used to be a big selling point for companies in the past. But the shown proclivities of customers to always go for the lowest price regardless of customer service levels have resulted in almost all companies cutting their service departments to the bone in order to keep prices low.
Customers have brought this on themselves, with so few willing to pay extra for good service. And in the case of the Verizon Fios rollout, they just can't get enough trained people to handle the speed at which this rollout is occurring.
It is unfortunate that that is the way things are today, but the world economy has made this situation standard business practice.
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platinumsun
Photographer For Life
join:2003-08-29
Houston, TX
| I want my fiber..
Man I can't wait till FIOS becomes more prevalent all across Texas and the nation. I just want Fios or Project Lightspeed from SBC to hurry up and get deploying to the 4th largest city in the nation; Houston.
As I see it the top 3 largest cities have access to fiber and cities smaller than Houston as well. There is a huge demand for fiber of any sorts whether it be fttp, fttn, fttc.
get going Vz or AT&T |
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a
@qwest.net
| reply to TKJunkMail
Re: Customer Service is low priority in low cost world
Customer Service is low priority in low cost world. Customer Service used to be a big selling point for companies in the past. But the shown proclivities of customers to always go for the lowest price regardless of customer service levels have resulted in almost all companies cutting their service departments to the bone in order to keep prices low. Customers have brought this on themselves, with so few willing to pay extra for good service. And in the case of the Verizon Fios rollout, they just can't get enough trained people to handle the speed at which this rollout is occurring. It is unfortunate that that is the way things are today, but the world economy has made this situation standard business practice.
you catch on quick don't ya... |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast
| reply to toolman12
Re: As if..................
said by toolman12  :these same folks didn't have the same problems with their cable company. Give me a break. If you read *ANY* post from the FiOS fanboys, you will see that Verizon can do no wrong! 
As soon as more people get the service, you will see an increasing number of complaints about them. 
It's Verizon! Not exactly the poster child for great service... of any kind!
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Think outside the Fox... Opera |
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forgetomention
| reply to TKJunkMail
Re: Customer Service is low priority in low cost world
Verizon has NOT cut prices on ANY fios relates services yet,
also keep in mind, the lead-time on when they actually build out a town, or local municipality to throwing the proverbial 'switch' on that community can be anywhere from 6-8 weeks depending on rigorous stress testing and final interconnects that need to be operational in the switching center(s) so dont' go by any other interpetation of what it means for final 'outside fibers' being laid to acutally getting the service the next week or two after, it plain 'aint' gonna happen.
As with customer service issues, yes, they've been playing with the availability of c/s reps, lately, one day I call in and was incorrectly routed to a c/s line that closes after 6pm, as opposed to the 24/7 line, (a mistake?) when there was a rare issue with speed and web portal access.
Just hope this doesn't make them complacent while they give every little inch of time waiting for cablecos to catch up and (in some cases) surpass them on speed and/or services.
Hope it doesn't take customer churn on the fios network amd smudging the red ink in the verizon logo to wake up and see the light.
Don't forget, a balanced diet is not fiber alone, but protein (internet content), vitamins (software), minerals (VOIP), and small amounts of fat (cable tv channels) |
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Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
clubs: 
 ·Packet8
| reply to platinumsun
Re: I want my fiber..
I wish I could share my Fios with you...
I never knew I had Fios until my Dsl server would go off everyday for a few min to a few hours, I got fed up I called Verizon and they told me about the Fios service and that was it.
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It's NOT Ni-kon It's NE-KON!
"Life is like a dogsled team. If you aren't the lead dog, the scenery never changes"
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA | reply to forgetomention
Re: Customer Service is low priority in low cost world
I thought in a few select east coast markets they cut the price of the 30Mb service.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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sporkme
drop the crantini and move it, sister
Premium,MVM
join:2000-07-01
Morristown, NJ
1 edit | Brainsucking Freaks
Did someone just vacuum the brains out of the collective DSLR membership?
edit: just mine... Could have sworn this was the GoDaddy thread...  |
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cableties
Premium
join:2005-01-27
 ·Verizon FIOS
| Dude, I think you posted to the wrong place. That Godaddy stuff is in a nother thread
As for Fios and Verizon, it is NOT without pain. I have it now. I'm doing 15/2. But I do not have their phone nor IPTV package (the TV plan is coming, so the techs said...but its not available to me).
They install the wiring (with my help) and didn't seal up the hole (I now have to silicone it). I didn't receive a receipt of install (but an electronic file to save and printout). They set my Wifi on the Dlink to ON and made me SSID my name! (the DLink has no feature to disable SSID broadcast...the D624 firmware is custom to Verizon...so I turned it off for now). They weren't sure I was to get Wifi router (I know my signup email has Wireless DLink router listed). They showed up late and I was last of the day (wish Verizon had called to tell me this...my thumb is sore). Other than that, the techs were pretty honest and got the work done quickly.
But hey, Comcast is worse. I called a day after FIOS was up and running to cancel my HiSpeed with Comspastic. The usual "how can we keep you" speech. However, I have records on file that they were unable to resolve my issues and I asked to disconnect my HiSpeed service. CS was nice about. Well, they disconnected ALL my service! Not too happy when the Pat/Bronco game went out. Then all the service was out. Then call to Comcast and they had me down for disconnect! |
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toolman12
join:2004-05-16
San Saba, TX
1 edit | reply to dadkins
Re: As if..................
I have FIOS. No complaints. They've been awesome and actually speak English. |
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DMS1
join:2005-04-06
Carrollton, TX
| reply to cableties
Re: Brainsucking Freaks
A couple of points:
1. FiOS TV is not IPTV. Well, to be precise, the VOD part of it is, but the bulk of it is just an RF overlay on a different wavelength.
2. You can turn off SSID broadcast - it is in the Performance menu of the Advanced section in the configuration. |
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Cobra9777
Pain Is Just Weakness Leaving The Body
join:2002-09-28
Denton, TX
| I'm Waiting
They dug up all the front yards on my street 2 weeks ago. The big gray box is now buried right next to my driveway. I've called three times and am told that the service is not available in my area. The online tool gives same answer. I understand there will be a delay before I can actually be installed, but why would they not take "advance orders" in areas where readiness is imminent? I called yesterday (Saturday) and there was no human available to speak with; all the offices were closed until Monday. Why would you spend all this money laying fiber and then have no one available on a Saturday to take orders? Don't they want the cash to start coming? Crazy. |
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The Way Out
join:2003-01-20 | reply to forgetomention
Re: Customer Service is low priority in low cost w
The current price is *already* cut. Bandwidth at $10/Mbit (assuming you're buying Cogent) should run you $150/month plus transport. Anything less than $50/mo is already a great deal. |
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luckylar
join:2002-01-29
Hixson, TN | reply to Cobra9777
Re: I'm Waiting
What.... and PAY someone to be there on a sat? |
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nasadude
join:2001-10-05
Rockville, MD
·Comcast
| reply to TKJunkMail
Re: Customer Service is low priority in low cost w
" ...have resulted in almost all companies cutting their service departments to the bone in order to keep prices low."
Which companies? All one of them that I can get broadband service from? Or if you're lucky, all two of them that provide service.
Customer service gets the short end of the stick, because there is no competition. When your customers have no place else to get service, companies don't have to focus on things like customer service.
We need COMPETITION! Competition brings lower prices AND better customer service. |
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stnlandr
join:2005-07-11 | reply to luckylar
Just wait
wait until the service disruptions start due to splicing fiber out in the open(GARLAND TX) |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
| reply to nasadude
Re: Customer Service is low priority in low cost w
said by nasadude :We need COMPETITION! Competition brings lower prices AND better customer service. That is a wonderful theory. But in practice it doesn't happen. Wander into any Walmart/Costco/HomeDepot/etc./etc. Customer service has lost out to low prices. And try calling any major competitive retail company and go thru their phone trees where you are on the phone for 10 mins before you can reach a human being. They didn't do that to improve customer service. They did it so they could get rid of 90% of their customer support personnel.
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platinumsun
Photographer For Life
join:2003-08-29
Houston, TX | reply to Subaru
Re: I want my fiber..
man you are so lucky!
I envy you in that sense |
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