oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA
4 edits | People will still complain...
...the latest complaint will be that the non-redirect servers should be the default ones...it doesn't matter that changing DNS settings, whether you're on DHCP or static, takes all of 10 seconds. No matter what DSLx does, there will still be those LOOKING for something to complain about.
Meanwhile, what other ISP is this responsive to their customers? I can't think of any. The title of this article should be DSLx INSTANTLY responded to complaints.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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braynes
Premium
join:2005-03-14
Waterville, ME | I gotta ask? did you fail out of bed this morning and hit your head?
Bruce |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA | Sorry for not jumping on the whining like a schoolgirl about taking 10 seconds to change DNS settings bandwagon.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
 ·Cox HSI
 ·Speakeasy
| said by oliphant  :Sorry for not jumping on the whining like a schoolgirl about taking 10 seconds to change DNS settings bandwagon. How bout for "not thinking ahead"?
It takes resources to run a DNS server. I'm that DSLX is professional enough of a firm that the IP address given is a virtual IP for at least a pair of servers (if not, what happens to their customers if that server goes belly-up?)
So, what happens when everybody hops off of their advertisement-supported DNS servers and hops onto and overwhelms the non-advertising supported ones? You think they're going to go out of their way to continue to size them to meet demand? What's their incentive to do so? Certainly not advertising partnership dollars.
-tom
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"Some people have morals, standards and ideals about quality, but I'm an American: I couldn't care less." --Tony Pierce (paraphrased) |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
| reply to oliphant
I agree: non redirecting DNS should be the default.
As this was a DSL-Extreme implemented issue (i.e. not an outage by equipment, but a planned change), I would expect no less than an instant response/resolution.
A more appropriate method would have been to send an annoucement through email with description of time/date that this kind of change would be occurring, and a work around for those that require DNS to function properly.
If DSL-Extreme was really sersious about performing this, and was still using PPPoE, there would be a toggle through your account management in DSL-Extreme which would allow different DNS servers based on your selection. |
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masterwolfe2
Resident Redneck
join:2001-03-07
Hiawassee, GA | What about Granny?
And is grandma technical enough to know how to change her DNS server settings?
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DirecTV R15, ETC DSL |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA
| reply to nixen
Re: People will still complain...
If it gets busy they'll add more. What if a giant meteor destroys the data center. We can play ...what if... games all day long. Instead we should focus on what is currently going on.
I'm sure they're shocked by the backlash over this redirect thing, but they should be commended for the speed at which our complaints were addressed and the manner in which it was corrected which is the non-redirect DNS server availability should users wish to take the 10 seconds to change their DNS settings to this new IP.
I'm simply saying that we can continue to beat DSLx over the head for an issue that was resolved virtually the same day it came up, or we can be satisfied that DSLx listens to their subscribers and not continuing to punish them for doing so.
As for their incentive to continue being responsive...is us subscribers not jumping ship for the incumbents. They at DSLx know full well that the ONLY reason they're able to charge a premium for their service is for the service they provide. If they deteriorate into a typical whore ISP like Verizon or SBC, there is NO reason for us to continue paying the premium. George understands that, and certainly the parent company now understands this.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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nbfree
join:1999-10-25
Los Angeles, CA
·SONIC.NET
·DSL EXTREME
| At Least They interact with Customers
I have been a loyal (and abused) SBC DSL customer for five years. I will be switching when my one year contract is up in June 06. I've been browsing the forums from Earthlink to DSL Extreme. It seems that the DSL Extreme guys (Ari and George) are constantly responding to their customers complaints and concerns. I don't see that happening on any other forum. That kind of customer interaction is unprecedented. Particularly in today's climate of outsourced Bangalore customer service centers for DSL support.
So come June, SBC will lose me. |
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masterwolfe2
Resident Redneck
join:2001-03-07
Hiawassee, GA
| reply to masterwolfe2
Re: What about Granny?
Coincidence that suddenly, just above the story, a whole column of 'smooth ride' reviews for this very ISP??
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Dishplayer 625, ETC DSL |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA
1 edit | Many of those users dropped their ratings to protest the redirects, but an ISP has to suck pretty bad ratings wise before it's no longer a "smooth ride". A few ticks off "services" and the like isn't enough to do it.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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oliphant
I Have 8 Boobies
Premium
join:2004-11-26
Corona, CA
1 edit | reply to masterwolfe2
said by masterwolfe2 :And is grandma technical enough to know how to change her DNS server settings? Is grandma technical enough to give a crap about redirects? My guess is someone like that who is not able to change their DNS would likely benefit from redirection.
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WAR HAS NEVER SOLVED ANYTHING, except ending slavery, facism, communism, Nazism.... |
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garagerock
Premium
join:2002-06-14
Louisville, KY | reply to oliphant
Re: People will still complain...
Isn't complaining about complaining...still complaining? |
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
·AT&T Yahoo
Host:
Chicago
Users Find Hot Deals
Users find Hot Dea..
Requests for Hot D..
Home Repair & Impr..
| reply to nbfree
Re: At Least They interact with Customers
said by nbfree :That kind of customer interaction is unprecedented. Not really.
»/forum/sbcdirect |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
1 edit | reply to masterwolfe2
Re: What about Granny?
 |
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masterwolfe2
Resident Redneck
join:2001-03-07
Hiawassee, GA
| said by dadkins :  what was that??
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Dishplayer 625, ETC DSL |
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IAmTheEvilest
There Is Nothing Like A Restart
join:2001-01-03
Santa Barbara, CA
clubs:
| This shouldn't have happened in the first place
The problem with this system is that it shouldn't have been the default setting in the first place. Instead, they should have made the advertising-supported search page optional for those that wanted to use it.
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The two biggest things: the universe & human stupidity --Albert Einstein |
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Transmaster
Don't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY | reply to Dennis
Re: At Least They interact with Customers
What I don't like about these redirects is some of them try to plant spyware on my system, of course I have stuff to block it but it's just the idea. |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA | reply to masterwolfe2
Re: What about Granny?
Check PM. |
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MooJohn
join:2005-12-18
Milledgeville, GA
·Windstream
| DNS is a Networking Component, Not a Fundraiser
Redirects violate the basic premise of DNS. If a name is not found then you should be informed of that. Having a catch-all, and an advertising-oriented one at that, is almost as bad as the "disguised-as-a-search" spyware. It's been a downhill spiral since Microsoft first added "friendly error messages" to IE and address bar searching. It is certainly *not* a "service" provided to customers.
All the boo-hoo over "it takes money to run a DNS server" is total nonsense. DNS is a required part of doing business as an ISP. It is not and should not be a revenue-generating component. An ISP should give its customers internet access and then get out of the way. You'd complain if they inserted ads into your email as it went through their servers but somehow doing so on a different protocol is ok?
I never understood the theory behind the 404 redirects anyway. If it isn't the site the person was looking for, they're not going to waste any time even reading the "wrong" page (much less reading or clicking on any of the advertisements); they're going to try to find the page they were looking for to start with.
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John M -Cranky network guy |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
| reply to garagerock
Re: People will still complain...
said by garagerock :Isn't complaining about complaining...still complaining? Why yes, I believe it is. 
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I have tried to see things from your point of view, but no matter how hard I try, or what I do, I just can't get my head that far up my ass. |
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