djrobx
join:2000-05-31
Valencia, CA |  Thanks ....
Thanks for coming to your senses and listening to your customers, DSLX. Good job.
-- Rob
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\\ROB - a part of the SCB local network |
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homers
join:2002-02-05
Santa Clarita, CA | They get bought out and in like 1 or 2 days, implement this stupid redirect 404 thing. What are the genius's going to think of next. I bet that the good reputation DSL Extreme had gets shot down within 6 months. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
|  said by homers  :They get bought out and in like 1 or 2 days, implement this stupid redirect 404 thing. What are the genius's going to think of next. I bet that the good reputation DSL Extreme had gets shot down within 6 months. The new owners want to make a return on their investment. I'd bet this isn't the last thing they do to try and get some money from advertisers and other companies by trying to develop tie-in with other companies.
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BLOG tkjunkmail.blogspot.com
My Web Page |
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piersden
join:2005-10-31
Los Angeles, CA
| DSLExtreme Scraps Redirect Service
This is one of the few, if any, times that I have witnessed a company actually respond to its customers--quickly, affirmatively and, even more surprisingly, understood and respected customers' reactions and opinions. I think that DSL Extreme deserves the highest commendation for their decision to reverse their action and for admitting they made a mistake.
Kudos |
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envoid
join:2002-12-21
Duluth, GA | Agree. I am very surprised to see a company actually listen AND respond to its customers, especially when it involves removing something that will generate money for the company. |
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keyboard5684
join:2001-08-01
Youngsville, PA
 ·Teliax VOIP
·WestPAnet Inc.
·WestPAnet Inc. CA..
| Pump it up?
To me it almost looks like all you have to do as an ISP is first do something like DSLx did, get the publicity, then stop doing it and making sure it gets noticed.
I have seen too many sudden reviews of DSLx and threads about DSLx to not be suspicious.
Works though, until this week I never even heard of DSLx. |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA | Major screwup, or killer PR ploy?  |
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ftthz
If love can kill hate can also save
join:2005-10-17 | hrmm who knows what they are thinking either way they probably made some money from it and got free PR from this |
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spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
 ·SureWest Internet
·FrontierNet Intern..
| reply to dadkins
said by dadkins :Major screwup, or killer PR ploy? Killer PR ploy to be sure dadkins!
The timing is very suspect. Add to that, Ikano actually listening to their aquisition and its' customers? Putting customer desires over any sort of profit? Very suspect indeed!
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The weekend is here, grab a can of beer! |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable
1 edit | reply to keyboard5684
Many of the recent reviews from DSLX are due to customers updating their reviews to complain about the new policies. It just so happens that docking even all points from Services isn't enough to move them out of the "smooth ride" category.
It remains to be seen if Ikano is going to try other boneheaded maenuvers, but for now it seems the DSLX team is at bat for us, and I'm satisfied with that for now.
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\\ROB - a part of the SCB local network |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Lets all hope that DSL-X can keep everything the way it was prior to the purchase, as they originally stated. |
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piersden
join:2005-10-31
Los Angeles, CA
| reply to keyboard5684
It's interesting that all of this scepticism and insinuations that this was merely a public relations ploy appears to be coming from those who are NOT DSL Extreme subscribers.
I also would like to point out that the recent events (i.e. DNS redirects and subsequent termination of that feature upon strong, vehement negative customer reaction)is definitely NOT an example of a public relations "ploy" or attempt to build attention. But for DSL Extreme's prompt, positive handling of the situation, such a tactic could have been disastrous. The company's response however, is an example of effective, intelligent public relations and crisis management. |
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spewak
R.I.P Dadkins
Premium
join:2001-08-07
Elk Grove, CA
·SureWest Internet
·FrontierNet Intern..
| said by piersden :It's interesting that all of this scepticism and insinuations that this was merely a public relations ploy appears to be coming from those who are NOT DSL Extreme subscribers. One need not be a customer of DSLx to offer up an opinion.I also would like to point out that the recent events (i.e. DNS redirects and subsequent termination of that feature upon strong, vehement negative customer reaction)is definitely NOT an example of a public relations "ploy" or attempt to build attention. But for DSL Extreme's prompt, positive handling of the situation, such a tactic could have been disastrous. The company's response however, is an example of effective, intelligent public relations and crisis management. Your opinion. Again, I have mine, you have yours. You do not know what went on during those tense negotiations anymore than I do. Or do you?
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The weekend is here, grab a can of beer! |
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Primis1
join:2005-06-13
Coldwater, MI | Don't reward them...
...or laud them for taking back something that was stupid to do in the first place. They had to know what reaction would be.
No cookie or credit for them. |
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