techie_East
@bellatlantic.net
|  zyan reseller
We are a reseller of Zyan. We found tht thier service is the ABSOLUTE worst among the dsl providers. You will wait on hold for hours. And it can take days to open any type of trouble ticket with Covad or Northpoint. When the finally get a trouble ticket opend with either of these companies, it will take HOURS to even get an update on the ticket, or to do testing or whatever. Zyan comes in with a GREAT sales pitch, BUT they are very veryy unreliable to hold any of thier aggreements.
ISP Tech Support Person |
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bandwidthlost
join:2000-11-21
Los Angeles, CA
| The Bad News keeps coming....
Flashcom, Covad, Zyan....who is next?
Good, hardworking people are losing their jobs. It is not gonna be a very Merry Christmas. The MBA's will say that attrition was inevitable in the DSL business, and the strong will survive, the weak companies must die. This is little comfort to the married worker with two kids to feed and a mortgage due on the first. I hope that everyone sees the human side of the DSL business, and the suffering that must be endured by laid-off workers and their families. Sure we can all say, "hey just go out and get another job", but during December and January job prospects are slim. I do hope that all who are out of work, find gainful employment soon. I believe that the FCC and the FTC needs to investigate some of these DSL failures. A bit more regulation may be in order. We don't need thousands of people out of work, and thousands of consumers with inactive DSL. |
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Anon
| You must be joking. I hope Zyan employee's have a horrible christmas. I have never, ever talked to a intelligent one yet. I suppose they may have stayed in business if they knew what dsl was.
Just for reference for all you former Zyan people: DSL
is a digital subscriber line.
[text was edited by author 2000-11-28 16:15:11] |
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cshaffer
join:2000-06-05
Addison, TX
| Now that is not a very nice thing to say. You should blame the company not the employees. The company hired the people you say are not intelligent, and because of that, it is not the employees fault that they were not properly trained or informed. Based on your grammar skills you don't seem to be to hot yourself. |
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jman642
join:2000-01-25
Jenison, MI | Total Number of people
Any idea how many people were laid off? ...are we talking 200 or 2000? |
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Anon
| reply to cshaffer
Re: The Bad News keeps coming....
I would not expect to have perfect grammar, as I
am a system administrator, not a english major. Very ignorant assumption if you ask me. The employee's were very unwilling to help or troubleshoot, and some had severe attitude problems. I can say that 2 of the techs, Arthur
and Isaac, were friendly, but other than that everyone at Zyan I spoke to loved to make up stories and procrastinate. I am simply implying that in the dsl world, they will not be missed.
[text was edited by author 2000-11-28 16:16:31] |
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chris
focus
Premium
join:2000-08-13
Middletown, CT
 ·NETPLEX
|  reply to Anon
Normally I would whole heartedly agree with you. I mean, I am the first one to jump on the 'you shouldn't be in the business if you are an idiot' band wagon but hey, it is close to Christmas.
What I do hope is that these people find some gainful employment in whatever fields they excel at, even if it isn't DSL. |
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DigitalDan
@telocity.com
|  reply to bandwidthlost
There actually is at least ONE clec that was beaten pretty hard in reviews over the past year but is doing alright. Rhythms has been much more conservative in about every way compared to the other clec's. It would appear that stance has left them less exposed than the others (stock price excluded), and they are meeting projections. That and lucking out in the ISP gamble- major ISP Telocity is flying right & paying bills.
Here's to hoping Rhythms can hang on, and set an example for the other clec's |
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ZyanX
@zyan.com | reply to jman642
Re: Total Number of people
Close to two hundred people. Great Xmas gift from management (or the lack of it) @#$@ing A$$es I hope they have #$% up Xmas jusj like what we may have . |
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Air WAV
join:2000-09-16
Saint Louis, MO
| TO ZYAN EX-EMPLOYEES:
I am sorry to hear about the loss of your jobs...
I tried to give you guys warnings that you were dealing with unethical
people. When they took over my business (SunFAST DSL) in September it was obvious where
it was going. A company doesn't breach contract for a few hundred
customers, it has to be bigger than that. It was, it is and it is ALMOST
over. There is still the question of SunFAST DSL customers that were
ILLEAGIALLY taken!
A warning to some of you (you know who you are, I have written statements from
SunFAST DSL customers in regards to the slanderous statements that were made against SunFAST DSL to try to win over our accounts. I KNOW what went on about the "cash" being offered for the close of the next SunFAST DSL customer. I know how you turned customer sales into a "boiler room" environment and how you exibited such disconcern for the customer and such disregard of the law. BE ADVISED - this is going to the FCC and WILL be investigated. If your name comes up in the report, if you were one that "harrassed" my customers, it is now you day.
To the employees that were unfortunate pawns in this game, again, I am sorry for your loss.
In some sad way I almost feel
vindicated.
Victoria Proffer
SunFAST DSL |
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ZYANbytes
@zyan.com
| reply to ZyanX
Re: Total Number of people
Here is a nice Christmas gift. Directly from the Zyan exit papers.
"Will there be a severance package?"
"No. Unfortunately the company has found itself in a difficult financial predicament, and it is unable to provide severance."
During the meeting the president stated they will "try" to get us something. If they do, it will only be 2-3 days worth and the check will be in the mail. |
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-
@cvx14-bradley.dialup
| reply to Air WAV
Re: TO ZYAN EX-EMPLOYEES:
SunFAST,
Just as Zyan is having financial difficulties so did you. SunFAST did not pay their Zyan bill. When many of SunFast End Users attempted to contact them, The telephone would just continually ring without an answer or voice message. After a few weeks, what did you expect your End Users to do. Just wait around till you woke-up.
Most SunFAST End Users were intelligent enough to realize that SunFAST only Reselled Zyan DSL and after a few weeks of them unable to contact SunFAST some did decide to come abroad with Zyan or switch to another service provider completely.
What would you have liked them to have done, "Have no service", because obviously you were unable to provide them with the simple courtesy to answer the phone instead of a constant ring no answer.
EX-ZYAN EMPLOYEE |
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Anon
| DisHarmony in DiSLand
There is a vast difference between Management and Leadership. It takes LEADERSHIP and VISION (and - in agreement of the last post MORALs) to make a company mutually profitable to all concerned.
If true - and the employees even suspected the bad tactics, then "If you lay with dogs, expect to get fleas." Unfortunately, probably not all suspected any deceit - and those are the ones I empathise with...
Bruce Koehler
The Koehl-Mine Computer Consulting |
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mind
@zyan.com
|  reply to Anon
Re: The Bad News keeps coming....
Listen Mr. Paper MCSE, for one thing lets get something straight. You base your assumptions on a few conversations with tech support people who may or may not have any latitude in addressing your DSL issue. There are many people involved in delivering service to you. You have your CLEC, ILEC, ISP, Backbone provider, etc... In most cases tech support can only open trouble tickets with these providers. For the ISP, there really is only one point of failure for most of their services. So, if you were anywhere worth your weight as a "Systems Administrator" you would know that 1. DSL should not be used for anything mission critical. 2. If you are using it for anything mission critical than you should have redundancy or fail-over capabilities. 3. Dail-up is a whole lot cheaper and the support is good. Perfect for your 3 computer peer-to-peer network at Buford's Tropical fish and Reptiles.
Get out of my face you Po' dunk paper MCSE. My guess is that you are pissed off because the manager at your pet store made you wait 2 hours on the phone to speak to tech support only to find that you could not intimate the type of problem you were having - 'uh, I caint git my eee-mail-thing-a-ma-jibogger'. You $uck.
Oh, and by the way, the great thing about living in the city is that there are plenty of jobs out there to be had. Unlike your three pet shop town.
I will have a very merry Christmas, Thank you! |
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mind
@zyan.com
| reply to Air WAV
Re: TO ZYAN EX-EMPLOYEES:
Uh, Victoria, Vicky... Wake the #$CK up! Get on with your life! Your business failed because you entered into a deal with the devil himself, Steven Barbee. That contract clearly stated that if you don't make your payments, Steven will have the souls of all your customers.
Now do yourself a favor, Let Karma run it's course. Those people will get their due. Meditate with me, come on....AAAUUUUOOOOOHHHMMM |
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Air WAV
join:2000-09-16
Saint Louis, MO
| reply to -
I don't know where you got your information, but obviously not from our customers. Were you one of the ones on September 8th that called our customers and told them we were out of business? Or were you one of the employees that double billed us and then billed us $98,000 for appx. $3000 worth of services? Or were you one of the employees that put us on hold for 4 hours at a time for tech support? Or were you one of the employees that issued a denial of service so that we could not even get on the internet... I'm sorry I didn't get you name.
Mine is Victoria Proffer, CEO of SunFAST DSL |
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Anon Y Mous
@216.234.x.x
| reply to DigitalDan
Re: The Bad News keeps coming....
said by DigitalDan:
That and lucking out in the ISP gamble- major ISP Telocity is flying right & paying bills.
Telocity is paying their bills today, but they are about six months behind Flashcom on their spending. They are to run out of cash in April or so unless they get more funding.
Let's face it, DSL is the ISP unemployment service of 2000. It's impossible for anyone except the ILEC to make money at $39.95 unless you're facilities based. |
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Air WAV
join:2000-09-16
Saint Louis, MO
| reply to mind
Re: TO ZYAN EX-EMPLOYEES:
It's Tori, not Vicky and where did you get a copy of my contract? If you are looking at it you will see that there is a paragraph signed by "the devil" himself that states clearly "Any termination of services require a 15 day notice" ... secondly I am not posting to say "I told you so", I have gotten on with my life. However, I have been contacted by at least a dozen ISPs in the same situation as my company and I am trying to assist them in legal issues as well as reprovisioning of their DSL.
I would hate to see more people out of work because of one persons huge failure to deliver. |
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mind
@zyan.com | Again, focus on you chakra points and breathe.... |
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HungryWKidsAtXmas
@216.34.x.x
| reply to bandwidthlost
Re: The Bad News keeps coming....
Well, it happened . . . yesterday all of us hard working and trusting employees met with our fearless (yet still income receiving) leader. Zyan fired all of us today, without warning. Hell, we didn't even get severance pay. Nothing, just a hungry belly during this "special" time of year. So it really doesn't matter if you're happy with Zyan or not, because soon they will be no more, much like my job. Zyan promises are as empty as the space under my Christmas tree will be this year. And just for the record our President Crosby Haffner, promised all of us face to face, that we would be well communicated with and there would be no surprises. Well, we can see how good his word is, too bad I was one of the few who believed him and didn't look for work elsewhere. And to think they actually fired people who's resumes they found on monster.com, talking about loyalty. What kind of company does these things? Crosby Haffner must be the Devil incarnate, because his soul is just as black. From what I know all of you disgruntled customers out there have two people to blame Mr. Crosby Haffner and Mr. Steven Barbee. But what can you expect from a guy named after a girls doll. He must have thought that this was just one big party in the Malibu Beach House (TM). |
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