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Comments on news posted 2006-09-18 11:46:01: The St. ..
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 | | missed appt There is just something about finding out that your appt was canceled by the tech 2 hours after he was supposed to show up that annoys me. That was after 2 calls to Charter asking where he was and being assured he was on his way. Now they want me to take a day off of work, thats why I made the appt for Saturday in the first place. | |
| |  2kmaroThinkPremium,ExMod 1 BC
join:2000-07-11
ColossalCave | Re: missed appt Besides drowning, death at the burning stake, and being drawn and quartered, one of my great fears in life has been moving to an area where the only broadband offered was from Charter.
Just an observation from about 6 yrs of watching Charter related posts here at DSLR/BBR/DSLR. I could have misinterpreted things, I suppose.
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...then THINK! again!! | |
| | |  ff1324Everybody Goes HomePremium
join:2002-08-24
On Four Day | Re: missed appt Thanks, 2kmaro, I just spewed coffee all over my keyboard. | |
| | |  mph300Two Thirds The Way There
join:2000-11-09
1 edit | said by 2kmaro:Besides drowning, death at the burning stake, and being drawn and quartered, one of my great fears in life has been moving to an area where the only broadband offered was from Charter. Just an observation from about 6 yrs of watching Charter related posts here at DSLR/BBR/DSLR. I could have misinterpreted things, I suppose. Well, I can say my service has been mostly reliable for the time I have been with Charter. But when you do have a problem, none of the internal departments are able to handle it satisfactorily. Billing thinks everyone should just send them more money, it seems that the support people's primary form of transportation to work has four legs and humps and they could not diagnose their way out of a room with an open door and the techs think they can show up when they want and do as they wish with your valuable time while waiting ALL DAY for them to show up.
So, 2kmaro  , your fears are dead accurate and you have misinterpreted nothing! 
Mike
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CH3NO2 | |
| | |  VarlikWithout Honor You Will Never Be FreePremium
join:2002-01-06
Anderson, SC
1 edit | said by 2kmaro:Besides drowning, death at the burning stake, and being drawn and quartered, one of my great fears in life has been moving to an area where the only broadband offered was from Charter. Just an observation from about 6 yrs of watching Charter related posts here at DSLR/BBR/DSLR. I could have misinterpreted things, I suppose. So you're saying their are worse things then death? 
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"Sir SIR! We don't use DHCP servers. We only use IBM & Microsoft servers." From there my call to tech support went steadily downhill.
--Who is Benjamin Breeg? Where is Benjamin Breeg? | |
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| | | | VarlikWithout Honor You Will Never Be FreePremium
join:2002-01-06
Anderson, SC | Re: missed appt said by ptrowski: (one where the tech just decided to go home for the day, the other they ran out of boxes, yeah right). Horrible service... You would be suprised among other things how real an occourance this apperantly is with Charter.
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"Sir SIR! We don't use DHCP servers. We only use IBM & Microsoft servers." From there my call to tech support went steadily downhill.
--Who is Benjamin Breeg? Where is Benjamin Breeg? | |
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|  9143930615,000 Watts of Bass Power
join:2002-10-16
New Milford, CT | My Charter experience for the few years that I had to put up with them, varied from fair when it was working, to miserable when there was an outage.
And outages were frequent. Often Wed/Thurs for 6 hours each week, there would be unannounced 'maintenance' outages.
The straw that broke the camel's back was a series of two outages back to back, in which the earliest date for a truck roll was 5 days out. After waiting five days to get my service back on, a few hours later it went out again. That's when I called SBC and have not looked back since.
Charter was slow, always providing the bare minimum speeds, way behind competitors in other towns, and they had the gaul to restrict what you used your connection for. And they charged about 2.5 times what I now pay SBC for a faster connection with no restrictions.
I can still recall the day that Charter was hooked up to my house... 11 hours later, they had the mutha' of all outages--they claimed they were moving their servers across the street to a new building. It was not a good start of a business relationship, and it had been rocky ever since.
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Take care,
Mark & Mary Ann Weiss
My Kurzweil Music at: '»www.dv-clips.com/theater.htm
'»www.basspig.com Bass Pig's Lair
'»www.mwcomms.com
'»www.adventuresinanimemusic.com Stereo Feed! | |
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| | Been there Done that I'm 40 miles west of St.Louis but when I had Charter years ago it was nothing but problems. I have Direct Tv now and whats funny is my neighbor's cable (charter) goes out more during a thunderstorm then out Direct TV.
They also refuse to offer there HSI service in my area saying there isn't enough demand for it. Good thing AT%T (SBC) came along and offered DSL 4 years ago. Out of the 10 houses on just my street, 8 of us have DSL... Oh yeah Charter there is no demand....
Charter just sucks and I wish they would go under or be bought up by . | |
| |  MysticGogetaThe Robot DevilPremium
join:2005-03-14
League City, TX | Re: Been there Done that 8 customers is not a big base | |
| | | shoan
join:2006-02-27
Benton, AR | Re: Been there Done that it is when it is when it is 8 out of 10 on one, here is the word for you STREET not town or even charter area for the service area. That is 80% penetration for one street. So if you see this in one small area it is more than likely this way every where they can get dsl. | |
| | | | MysticGogetaThe Robot DevilPremium
join:2005-03-14
League City, TX | Re: Been there Done that If you went around gathering signatures of people around your area and showed 80% want HSI it would be more convincing argument. | |
| | | | |  tsu9
join:2001-08-17
Wheeling, IL | Re: Been there Done that A better question would be, if Charter is this bad, would they want service from them? | |
| | | | | | | | Re: Been there Done that MysticGogeta, Shoan is correct. I am talking about just one street within our town.
It's also a little to late for Charter. Why switch to Charter when I'm getting 6016/768 DSL for $30? Now if by some chance charter was offering 8-10Mbps like the other cable companies then it be a different story. | |
| | | | | | | rradina
join:2000-08-08
Chesterfield, MO | Re: Been there Done that Charter is supposed to offer 10Mbps in our area. I have no idea what that means in terms of true speed. I also don't know what it costs but I'll bet plenty...
I'm not sure what the upload is but it should be 1Mbps.
If they actually deliver it, I don't think Charter is that far behind other cable companies. During the six years I've had Charter, they seem to be one upgrade behind leading-edge cable speeds. (i.e offering 1.5Mbps when 3Mbps was buzzing in other cablelands, offering 3Mbps when everyone else was bumping to 5Mbps and 10Mbps when everyone else is shifting to 15+Mbps.)
However, I must add that after the first couple of years, they have not over subscribed their pipes. I'd rather have consistent 3Mbps service than claimed 10Mbps service that tanks during peak periods.
My experience with Charter has been:
1) Install -- not very good. They really screwed up my first install. A very specific "high speed" guy showed up at my house. He noted corrosion on my line connector and refused to install the cable modem. He scheduled a "line guy" for a different day and then rescheduled another "high speed" guy for yet another day. This adds up when you have to take off work to be home for them. And of course, it's either morning or afternoon. I consistently opted for afternoon so I only had to take a half day off. I feared morning could turn into afternoon and there I'd be having to take a whole day off.
2) Reliability -- not good during the first two years I subscribed to the service. It was always there but in the early days, they went through massive growing pains and during peak hours the service had massive packet loss and very slow speeds. However, after 2002 the reliability and speeds have been excellent. I've also had few outages and cannot complain about the speed at which things get fixed when there is an outage.
3) Price -- average. Without my combined digital MVP package, it's expensive compared to DSL. However, it's my only option so what choice do I have?
Overall, I'm not ready to dump a full load on Charter. I've been fairly happy with their channel offerings, MOXI (DVR) and HSI and overall quality of service. I must agree, however, that the installation process could be smoother. | |
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| | | | | what? i can hardly understand your post. | |
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| | Welcome to the e-Age! Welcome to the e-Age where corruption is King and anything goes. Authorities don't have a snowball's chance in Hell of controlling the criminals and the criminals know it so they just rape and pillage all day long. | |
|  morboComplete Your Transaction
join:2002-01-22
00000 | poor value for money
Charter set itself up for failure in the saint louis area by buying out the other systems and taking on such a huge debt load.
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no sig | |
| RayWPremium
join:2001-09-01
Layton, UT
kudos:1 | Do not annoy the media I am surprised that they did not realize the customer being treated normally was the media. OOPs.
Also noted that they apparently did not address the other complaints, just stroked Tech Talk and made noises like in the past.
Wonder how many people will take up the phone to Stephen Trippe, Vice President and General Manager, Charter - St. Louis (314-965-0555 or steveGM@chartercom.com) or call the francise board?
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I am not lost, I find myself every time. | |
| | RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | Re: Do not annoy the media Not many. They'll just hear busy signals, ring-no-answer or a message saying "all agents are busy now, call back later" as usual. My parents had Charter in that area. Charter set the standard for poor service that all other cable outfits try to stay one point above.
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Toolmaster of La Grange.
The Buck Starts Here. | |
| |  hopeflickerCapitalism breeds greedPremium
join:2003-04-03
Long Beach, CA
kudos:1 | If you pay people well below what the industry pays then you can expect to find poor service. The telephone company pays well and it's difficult to get job (field job that is) with them, whereas the Cable Co's will hire any pole monkey for 10hr to do the job. It's all about the quality of people these companies hire and the money that they pay them. I think the quality of the employees and pay are important factors in the telecommunications industry.
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I have an imaginary friend, and his name is God. | |
| | | RayWPremium
join:2001-09-01
Layton, UT
kudos:1 | Re: Do not annoy the media said by hopeflicker:If you pay people well below what the industry pays then you can expect to find poor service. The telephone company pays well and it's difficult to get job (field job that is) with them, whereas the Cable Co's will hire any pole monkey for 10hr to do the job. It's all about the quality of people these companies hire and the money that they pay them. I think the quality of the employees and pay are important factors in the telecommunications industry. You have a small problem with your posting. The article quoted said that the 'pole monkeys' (aka Field Techs) were good to work with, it was the management side that was the problem. Just like Qwest when I got DSL some years ago. (including the help desk in the management side, even though most of them are script reading temporary help)
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I am not lost, I find myself every time. | |
| | | | hopeflickerCapitalism breeds greedPremium
join:2003-04-03
Long Beach, CA
kudos:1 | Re: Do not annoy the media Well, we all know that management is not responsible for all of the mishaps. So yes, my post is slightly off according to the article, but when i worked for Charter I saw poor service come from field techs and phone support. Hell, when i went to help out some techs on an install job, they'd say, "fuck it, I'll get out of this one, watch".
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I have an imaginary friend, and his name is God. | |
| | | | | | | Re: Do not annoy the media said by hopeflicker:Well, we all know that management is not responsible for all of the mishaps. So yes, my post is slightly off according to the article, but when i worked for Charter I saw poor service come from field techs and phone support. Hell, when i went to help out some techs on an install job, they'd say, "fuck it, I'll get out of this one, watch". Management is responsible for techs and phone support not doing their jobs. If a tech has no good reason other than "he doesn't feel like it" then it is management's job to either discipline or terminate that individual. Same goes for phone support. | |
| | | | | RayWPremium
join:2001-09-01
Layton, UT
kudos:1 | said by hopeflicker:Well, we all know that management is not responsible for all of the mishaps. So yes, my post is slightly off according to the article, but when i worked for Charter I saw poor service come from field techs and phone support. My experience (Qwest telephone only) is the opposite, the field techs have been very knowledgeable and as a rule very helpful. Call the support number and the 'senior support technician' says that the field guys do not know what they are doing, even though I know and have seen different, and tries to spout techno-babble at me. At least I did not get charged for the bad truck rolls to fix his non-existent problems.
The article agrees with my experience.
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I am not lost, I find myself every time. | |
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| | | | | all phone providers out source to india cable keeps jobs in the states.charter in my area is great i have the 10/1 speed and it great.By the way your speed is only as fast as the websites server is. | |
| | | | | RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | Re: Do not annoy the media Riiiiiiight...
Keep humming that tune to yourself. Maybe it will come true someday.
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Toolmaster of La Grange.
The Buck Starts Here. | |
| | | | | VarlikWithout Honor You Will Never Be FreePremium
join:2002-01-06
Anderson, SC | said by astiyosti8:all phone providers out source to india cable keeps jobs in the states.charter in my area is great i have the 10/1 speed and it great.By the way your speed is only as fast as the websites server is.  Charter does out source now not everything everywhere but the do outsource. Billing is now done in Mexico. and tech support is done for some markets in off hours and in some markets for overflow control via a contracted company with call centers in various locations around the world.
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"Sir SIR! We don't use DHCP servers. We only use IBM & Microsoft servers." From there my call to tech support went steadily downhill.
--Who is Benjamin Breeg? Where is Benjamin Breeg? | |
| | | | | | | Simply not true for Cavalier, at least. | |
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 nunyaWho is John Galt?Premium,MVM
join:2000-12-23
O Fallon, MO
kudos:5
 ·Charter
 ·voip.ms
| They suck. Charter sucks. I worked for them. They are overpriced and have very poor service. As mentioned above, you get what you pay for. The average Charter guy makes less than $12.00 / hr with little or no benefits. Quality people don't last long @ that rate.
The best thing Charter can do is try to make itself more attractive for a buyout - before the next scandal hits.
CenturyTel (no AT&T around here), one of the most overpriced ILECs in the country, is still a better deal than Charter.
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The essence of war is violence. Moderation in war is imbecility. | |
|  Carnth
join:2000-06-25
Covington, LA | Charter Stinks I too am sad that I have no other choice than Charter. I moved, to where DSL wasn't available and am regretting it ever since.
My Service was out over the weekend, I called and asked for a service credit (why pay for service you are not receiving?). Maybe if enough people do it, they would have decent service.
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____________________
Carnth | |
|  TigerNutzLaissez les bons temps roulerPremium
join:2000-12-23
Little Rock, AR
1 edit | M$ henchman Isn't the top dog at Charter one of Bill's good 'ole boys?
Peter Allen?
Oops my bad...PAUL Allen
(it was close  )
enuff said....
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Sirius rocks! | |
| |  bigunkGort, Klattu Birada Nikto
join:2001-02-10
USA | Re: M$ henchman Not Peter Allen, who was (Was is key here. He's dead now. »en.wikipedia.org/wiki/Peter_Allen )a singer, but Paul Allen, who seems to have an enviable track record of investing in loser companies. If I have read things correctly over time, his ratio of losers to winners is 1:0. It's almost like he has some bad mojo or something.
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Televideo ergo sum.....I watch TV, therefore I am. | |
| | | | | Re: M$ henchman Yes, cause someone from Microsoft is a bad thing../rolls eyes.
Putting the $ sign in the name is so 1990s, people now just come out and say "I hate successful people and companies, cause I'm a moron".. | |
| | | | TigerNutzLaissez les bons temps roulerPremium
join:2000-12-23
Little Rock, AR | Re: M$ henchman said by markopoleo:Yes, cause someone from Microsoft is a bad thing../rolls eyes. Putting the $ sign in the name is so 1990s, people now just come out and say "I hate successful people and companies, cause I'm a moron".. so 1990's ROFLMAO......wow, I am dated.
being that it is one of the richest companies in the world, it's products are on the majority of computers on the planet and three of the founding geeks rank 1,3 and 11 on Forbes richest Americans list, I think the $ is appropriate.
Just because it is the biggest, richest and most widely used doesn't make it the best,,,/rolls eyes.
but let's stay on topic please.... | |
| | | | | | | Re: M$ henchman I was on topic, by your post you assumed the faults of Charter is because he was from Microsoft.. | |
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| | Sammer
join:2005-12-22
Canonsburg, PA | Re: Paul Allen It seems like the problem with a billionaire investing in struggling companies is that maybe a company like Charter either should go under or be sold to a better managed company. | |
|
 MadMANNPremium
join:2005-08-19
kudos:2 | Ooops OUCH. . . .
If there is anything I have learned being in the service industry so long, it's to treat every customer as you would your boss. They ARE contributing to your paycheck, after all. If you treat them as such while upholding company policies, you'll make your company that much stronger.
All that being said, you absolutely CAN NOT drop the ball for a second with a customer who happens to be a media outlet. They'll use their power. I remember awhile ago the power company overcharged thousands of customers and after a write-up in the paper, they were giving credit while balled up in the fetal position. | |
| | |  Terrible service
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|  Vodka2
join:2005-12-20
Sacramento, CA | It's about time someone in the papers noticed. I've been saying all of this for over a year now... and it's why I quit the place.
Some people's give-a-damns aren't broken at Charter, but they are few and far between. | |
| | Reviews:
 ·AT&T Southeast
| Please someone buyout Charter I have tried Charter on 2 occasions at 2 different locations. They were horrible both times and when customer service went to Mexico that finished. Not only did you get CSR who didn't know what was going on now you can get CSRs who don't know whats going on and can't speak English. I have had DSL that only downloads 700-900 because I am so far down the pipe and am happier with it than I ever was Charter. The difference is DSL is never down. Charter in upstate SC couldn't keep it on 3 days in a row. | |
| |  neofateCaveat DepascorPremium
join:2003-11-11
Birmingham, AL
·Charter
| Re: Please someone buyout Charter I would say "wow",.. Charter has a 90+% Disapproval rating among those responding.. heh.. but,.. it does not surprise me.
I think the company and its infrastructure are fine. The name is fine,.. and the image isn't completely shattered.
Though,.. at the current pace and direction charter is falling off a very high cliff and still hasn't pulled the chute. They cannot control where they drift, and it is accelerating lately.
If Charter wanted to stick around, and garner some respect .. They would
A) Remove all the outsourcing. Period. (It's a service, you don't outsource).
B) Offer more, longer, and qualified training on ALL levels.
C) Increase pay at the lower to mid-end.
D) Scrutinize workers to be responsible to their appointments. Whatever appt. they have at that time, the *customer* is their boss for that window.
E) As above, there should be a no missed appt. policy, and 'above and beyond' calls of duty to attempt to get the customer for an "indoor appt.".
F) Even if part of the call is indoor, they should immediately check the Demarc and Tap if it seems reasonable. IE: Perhaps fix a problem even on a "house call". Instead of calling the customer, no answer, and going to the next appt.
G) Allow promotion jumping again -- Word it, design it, etc.. how you may... Change new customer incentives to offset similar pricing packages.
H) Get your pricing/packaging act together. Charter needs to know what their left hand is doing. If you offer 10meg, there needs to be a universal way of discerning such. Etc.
I) Saturation/Routers/Equipment -- Use your capital wisely. Never, ever, allow your quantity of DVR's,.. HD Digital Set-tops,.. etc To run *out*. That is silly. -- Plan ahead, and for reserve. Anticipate the 'what-if' --- IE: Late example, Howard Stern Channel.
Do something about Saturation of the Backbone, WELL before it gets to a ridiculously unacceptable level. We know it is monitored.. (Hopefully) -- So once you start seeing a creep to 75+ percent saturation,.. start working on greenlighting purchases more bandwidth and/or equipment UBRS. etc.. So that when it hits such a mark that your 10meg customers are crawling below 1meg during primetime, you can rectify the problem before it is a huge problem..
This not only helps your customers, your image,.. but keeps all those unnecessary service calls, and truck rolls from occurring due to a "Saturation" issue. The Trucks cost money, the techs cost money, the calls cost money, the materials used to "fix" such an issue, in vain, cost money -- Hell gas cost alot of money. Take all those truck calls,.. add up the cost, apply it to upgrading your DS3 
J) Lastly -- Inter-company-communication. The communication from Field Tech (Bottom level) -- To Corporate needs to exist. And all points between.
The Network engineers need a line to field techs,.. Corporate needs to be easily accessed, and the top levels on the field level,.. ie: Supers, etc.. need to be able to contact directly to corporate for decisions.
The CMTS and Field do not need to be cut off from one another -- A field tech should be able to discuss with a network engineer.
The Customer should be able to get further than a call center manager if warranted. The supervisors should be more than WILLING to contact any customer who has a problem that has been ongoing for weeks,months or longer. It should be top priority.
So many calls/problems simply do not get an answer if they fall into a certain genre. IE: If they require a tweak from the CMTS,.. Then if not found by a Field Tech or some such.. It just sits, unresolved.. If the customer figures out (as happens on sites like this) a potential cause from their own troubleshooting.. Then it shouldn't be an impossibility to push your evidence on to the NNOC,.. (Locally) --
Basically,.. Escalation is fubared. -- There is like 1 level of escalation.
Customer to Call Center -- Escalate to Truck Roll.
Then, from here, it doesn't always happen, but -- It would be..
Truck roll (Tech I) -- Cannot diagnose problem -- Escalate to Supervisor.
From here on outward is the problem.
Either nothing is done, or the super might send a "System Tech" -- This is generally your last line. If that guy comes (if you are l ucky enough) -- and doesn't find the problem.. then you are generally SOL , unless you raise Cain .. quite literally, in many instances.
Their should be a multi tiered escalation process -- a 4-5-6 step process, that has provisions for even the most stringent , annoying, "what if" issues. IE: Even a method, or process to handle "ingress" issues. Things that are often not dealt with due to their nature of difficulty.
Anyhow - Alot of this applies to many MSO's , obviously -- But I suppose, Charter isn't too far gone to save themselves, but I am afraid they do not realize what they have 'done wrong' -- They are blind to their mistaken decisions,.. For that, the customer needlessly pays, until , hopefully, they realize before it is too late, or are bought out by a company that gives a damn again.
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Life is not a problem to be solved, but a reality to be experienced. | |
| | | Vodka2
join:2005-12-20
Sacramento, CA | Re: Please someone buyout Charter Thank Zod someone is saying this other than me.
I told Vancouver pretty much the same and they blew into it like a snot rag.
Maybe now that it's in the open... they will get the damned hint.
I'd go back to work for them if they changed their attitude... and a good deal of their management.
Thankfully I have no need as I'm quite secure where I am at. :-D | |
|
 paulhaskewUnoffical Dominos Spokesman
join:2002-01-10
Vancouver, WA
1 edit | ho hum I used to work for these folks... Glad I don't anymore, trying to tell customers that their service was down because Mr. A didn't know what Mr. B was doing...
Hows this?
Thank you for calling Charter Communications, my name is Paul, how can I help you today?
blah blah blah blah
Can I get your phone #?
blah blah
Thanks, Can I get your first and last name please?
blah blah blah
Thanks, I am sorry your service sucks, let me see what I can do about that...
*CLICK*
Another customer off the phone, phew!
anywho... you get my jist, I got tired of lying to customers and covering up coporate idiocy...
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Anything I say can and will be used against me in a court of law.
Somewhere over the rainbow lies the valley with gigabit fiber.
Dude, I got a Dell UltraSharp 2005FPW. | |
| |  andunn
join:2001-09-06
Linn Creek, MO | Re: ho hum Charter..... I highly doubt they will be around in a few years especially with their massive amount of debt. | |
| | | paulhaskewUnoffical Dominos Spokesman
join:2002-01-10
Vancouver, WA | Re: ho hum I agree... Paul Allen can only keep a sinking ship afloat for so long... | |
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protoxPremium
join:2002-05-10
Spring, TX | Cable America Charter's telephone support is absolutely horrible. Every number you call goes to the same "Press 1 for x, Press 2 for x, Press 3 for x..". If you reach the wrong department by accident, they will transfer you... to the same recording so you start over back at step 1.
It's actually easier just to fill out the online support form on their website and wait a few days for a response. At least that works.
While the article says that Cable America is an alternative, my experience is that they are even worse than Charter. They aren't outsourced, but they are rude, which is even worse in my opinion. Also their service does not meet advertised speeds. The only upside is that you can physically drive to their office if you need attention. | |
| |  theowlGo Cards
join:2001-05-03
Saint Louis, MO | Re: Cable America  LOL | |
|
 yo
@charter.com | Charter, Not that it matters, but I lived in Town and Country -- and I got so fed up with Charter service that I went over to Jerry Kent's house (former CEO) - knocked on his door, and told him and his company to go straight to hell.
Yea, I still use Charter...damn monopolies.
BTW, Our friend Mr. Kent lives on Tammany Lane (Princeton Place) in Town and Country (across from Principia on Clayton), 63131. Exact directions can be provided. | |
| | | | Re: Charter, said by yo :
Not that it matters, but I lived in Town and Country -- and I got so fed up with Charter service that I went over to Jerry Kent's house (former CEO) - knocked on his door, and told him and his company to go straight to hell. So, the guy that started Charter, then left years ago because he was fed up with how Paul Allen was doing things has what to do with this?
You're lucky he didn't knock your teeth out. | |
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| | Going on 6 years I'm going on 6 years of being with Charter and have had next to NO issues at all. Speed is always right there, very few outages (and they're usually weather related). Figure I know what I'm doing with a computer well enough to have never had to call Charter for support (except to inquire about outages).
Don't know what they do so differently in this area that they can't do elsewhere, but I've been totally satisfied with Charter. (knocking on wood and running for cover!)
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Spread Free Opera. Fastest browser on Earth or in Cyberspace!! | |
| |  fire100Premium,MVM
join:2001-11-21
Twin Lake, MI | Re: Going on 6 years said by cork1958:I'm going on 6 years of being with Charter and have had next to NO issues at all. Don't know what they do so differently in this area that they can't do elsewhere, but I've been totally satisfied with Charter. (knocking on wood and running for cover!) I have to almost believe it's in a network that was put together good in the first place by Novagate before they merged with Charter. I too have been with Charter even before they were Charter and have had no real big problems to report.
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Twin Lake Weather | |
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