morbo
Complete Your Transaction
join:2002-01-22
00000
clubs:
1 edit |  good move
I'm no AT&T fanboy, but this is definitely good news and a good move. Nothing is more frustrating than overseas tech support that, more often than not, is a huge waste of time.
AT&T PR Meter: slight rise |
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ciucca
join:2004-05-24 | Hopefully this is the beginning of an industry trend. |
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lithicus0
join:2006-06-30
Chesapeake, VA
| reply to morbo
My hat is off to ATT. I cannot stand foreign tech support. The language barrier alone makes them mess up and create more work in the long run. Besides, who wants to speak to someone who can barely speak your language that you paid for their services? I know if I pay for services, I better be able to understand the situation and what the person is telling me, otherwise why should they get my business? |
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MagMan
Life is simpler when you tell the truth.
Premium
join:2003-10-01
Westlake, OH | reply to ciucca
Good job AT&T it's about time. |
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IT2
@mindspring.com | reply to lithicus0
I cannot even understand what they're saying due to their heavy ascend and speaking too fast. Hopefully, other companies will bring all IT professionals back to US. Cheap labor doesn't bring good business. What you pay is what you get! |
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BellBoy
Obama racist? Then Bush is Hitler.
Premium
join:2001-02-20
Los Angeles, CA
clubs:
 ·Pacific Bell - SBC
| reply to morbo
More like a smoke screen. This was a result of the strike that happened a couple of years ago--they're just getting around to it now.
They're doing this so close to the fourth quarter...don't be surprised if you see layoffs coming to pay for those 2k jobs.
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"When the day comes that anyone can bend our country's laws and lawmakers to serve selfish, competitive ends, that day democratic government dies." -- Preston Tucker, June 1948 |
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mjh2901
join:2001-08-02
Livermore, CA
 ·AT&T U-Verse
| More Expensive over seas
I have heard and read quite a few articles on how overseas support is not turning out to be worth the money in the end. The companies are not providing trained workers as they where contracted to. And the number of botched tech support issues getting bumped up or pissed of customers leaving was killing any cost advantage.
This could be a trend. There are still advantages for some businesses where you have a team working in the US then sending the job to india to be worked on in the evening then getting it back to work on in the morning. |
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JasonWISP
join:2004-06-29 | Good!
I had heard from AT&T ASI that AT&T agreed for this to happen at the end of the contract. I'm glad this is happening. However, I never call those folks.  |
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Jim Gurd
Premium
join:2000-07-08
Plymouth, MI
 ·Comcast
| reply to morbo
Re: good move
More than likely the Indian call center reps did such a shitty job that they had no choice. My company outsourced its technical support helpdesk to India. They are totally useless. What most people do is call them just to get a ticket number assigned to the correct group and then call the person who will actually be fixing the problem and explain it to them. You might as well be speaking Chinese when trying to explain to them what needs to be fixed.
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Correlation does not imply causation. |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL | 2,000 NSA Agents ;)
Yea, the 2,000 positions they are bringing back are 2,000 NSA agents to listen in better.
In a serious note, GOOD JOB. |
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Vghrlt
join:2006-07-20
Durham, NC | reply to ciucca
Re: good move
Amen on that!!!
Vonage are you listening? |
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Dolgan
Premium
join:2005-10-01
Sun Prairie, WI
·Verizon Online DSL
| reply to Jim Gurd
It was due to the strike by CWA in 2004 and one of the concessions we demanded{I walked the Picket Line in Appleton, WI when was a member of CWA Local 4621}. Just as any politician will do, SBC/ATT is just trying to spin it to their advantage...it would not have happened without the UNION fighting for it. |
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major marco
Res Firma Mitescere Nescit
Premium
join:2003-02-13
Stepford, CA
clubs:
1 edit | Too Little Too Late
What's next, free frisbees? A tee shirt that reads, My phone line was tapped without a warrant or reasonable cause by AT&T and all I got was this lousy tee shirt made in China.
Way to suck the ass. Throw the masses a bone bringing back a couple jobs to the U.S. and gullible American sheep will worship you and forget all about that little illegal spying operation you were complicit in with the NSA. |
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Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs: | reply to morbo
Re: good move
I was discussing with someone the other day about how when the outsourcing bubble would burst. Outsourcing is great for saving money, bad for keeping the customer's that give you money. |
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owenhome
keeper of the magic blue smoke
Premium
join:2002-07-13
Bentonville, AR
|  After negotiations my a$$
One of the big-wigs at $BC told me they were doing this two years ago when the contracts expired. He said they had soooooooooo many customer complaints about this, and lost soooooooo many customers over it, they were going to bring most (if not all) of it back stateside as soon as the contracts expired. It's no victory, just greed, same as anything else $BC/AT$T has ever done.
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Never argue with a fool, people might not know the difference. |
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djtim21
It's all good
Premium
join:2003-12-22
Buffalo Grove, IL
clubs:
| reply to MagMan
Re: good move
said by MagMan  :Good job AT&T it's about time. I also say good job. But the whole reason for this was just to reduce the pay scale for these positions.
It's no different in the IT market. In the late 90's before the drop in the market, IT positions could make a decent wage (or more) just entering into the market. So then the market dropped, companies couldn't afford to have an in house IT staff, and sent support to other companies, and even overseas.
Now, you can find (in some cases) the same position paying from 10 to 50% less, doing the same work.
There were 2 groups who lost out on this deal - The people who did bust their ass to help at support, and the customers for losing the great support.
I'm sure they will be calling people back, but how much do you want to bet it's not going to be the same pay and they won't accept the job?
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"All that is necessary for the triumph of evil is that good men do nothing.” - Edmund Burke |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast
| reply to major marco
Re: Too Little Too Late
... and the fact that they outsourced/offshored the jobs in the first place.
2000? How many lost their jobs when it was outsourced? 
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Think outside the Fox... Opera |
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MeanPeepsSuk
Premium
join:2004-11-21
Muddy Field
clubs: | reply to djtim21
Re: good move
And, on that note........
Will Work for Ramen
From: »www.techsunite.org |
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jwersan
R.I.P. Mom, Brian, Ziggy, and Max.
Premium
join:2004-12-20
Port Jefferson Station, NY
clubs:
·Optimum Online
| reply to ciucca
Just goes to show, outsourcing does NOT work.
When someone finally ends up running the numbers, they will see how costly outsourcing was... 
Someone needs to get fired over this. 
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RIAA... Bite me!!!! |
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orion940
Paralyzed By Confusion
Premium
join:2001-12-23
Windsor, CT
·AT&T Yahoo
1 edit | Thank You For Choosing AT&T
The pendulum has started to swing back. Overseas sourcing is a bad idea gone horribly rotten. I think they should go as far as to advertise "Domestic Support". I just hope no one thinks it's family counseling  .
O.
--
New avitar may be paid for out of Excise Tax Return. |
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