knightmb
Everybody Lies
join:2003-12-01
Franklin, TN
 ·AT&T DSL Service
| Comcast VoIP needs a little work
I'm not going on a flame fest for VoIP vs. Comcast Voice, but they certainly need to be held up to a little higher standards for their phone service just like the other VoIP (Vonage, Packet8, etc) did.
I tell a story from personal experience, those that live in the Cool Spings area around Franklin, TN did not have phone service (via Comcast Voice) for a solid week (this happened last week) because of an area cable outage. No Internet, No TV, and no Phone for a solid week. It's not like the entire city had no service, just this small area around the Alara Farms apartments (which is actually pretty big and has a lot of people that live and work there).
My opinion, if Comcast wants to sell off their voice product, regardless of the fine details of "is it really VoIP or something else" then they should have to play by the same rules that everyone else is forced to play by.  |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
| A Federal Court will probably prevent the state from regulating Comcast CDV until the other court case is decided and the FCC rules on the issue. Ultimately, Missouri might win, but they will have to wait awhile.
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Join Red Room Forum
BLOG tkjunkmail.blogspot.com
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phattieg
join:2001-04-29
Winter Park, FL
·Verizon Wireless B..
·Sprint Mobile Broa..
| reply to knightmb
said by knightmb  :I'm not going on a flame fest for VoIP vs. Comcast Voice, but they certainly need to be held up to a little higher standards for their phone service just like the other VoIP (Vonage, Packet8, etc) did. I tell a story from personal experience, those that live in the Cool Spings area around Franklin, TN did not have phone service (via Comcast Voice) for a solid week (this happened last week) because of an area cable outage. No Internet, No TV, and no Phone for a solid week. It's not like the entire city had no service, just this small area around the Alara Farms apartments (which is actually pretty big and has a lot of people that live and work there). What are you talking about "higher standards"? The only thing that the "other" providers like Vonage, Packet8, etc, were forced to do was provide WORKING E-911. At least Comcast has had it from day 1. And Comcast actually charges the 911 fee, unlike some VoIP providers. The fee is actually paid into the 911 fund, unlike some providers. I think it's none of the local governments business, as it's already been brought to a federal level, and is still awaiting judgement. This simply shows who's getting the money from the fund in the end, as it's not the states business, ESPECIALLY if customers and citizens are saving money. The PSTN providers are governed to make sure the money they charge people for these "regulation" fees are actually spent on what they are intended for, since the PSTN providers are heavily regulated by the government. If you ask me, I think the USF fee should fund cable's deployment of their service. I am sure there is at least ONE person in the US who doesn't have telco wires passing their house, but is able to get cable phone. As a matter of fact, there is a whole street near my house who is right behind the central office, and they do not have telco wiring on this street, but the cable company has their coax passing by, with active subscribers, and I am betting someone uses them for phone.
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1. |
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rachelsfx
join:2004-09-27
Pensacola, FL | reply to TKJunkMail
ALL Voip providers should face PSCs. When fines start hitting them, they will have an incentive to stop littering the airwaves with ads and fix their shoddy networks (or whatever it is that makes them sorta work). |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
 ·Verizon FIOS
·Verizon Online DSL
| Just another excuse
Just another excuse for me to keep my POTS line. I've never had my POTS go out for a full week.
I'd be madder than hell if my CATV and internet was out for a week, but if the phone was out for a week? No way....
VoIP is great to save some money on long distance calls and the like, but I will never get VoIP again without a POTS backup. It's worth the $14/mo (about 16 with the "taxes") to know I can make/receive that call if I really have to.
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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy |
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MadMANN
Premium
join:2005-08-19
·Comcast
| I might be wrong if I say the word "ALL", but MOST (if not all) VOIP providers recommend a backup landline. I know Vonage does. That disclaimer should tell you that the reliability of VOIP is significantly less than POTS. At least for the time being.
Of course, nobody reads those disclaimers, just like people do not read their TOS agreements and then they complain when downtime occurs when they were warned about that possibility from the beginning. The bottom line is, is that if you need a 24/7/365 absolute reliable phone connection, you can't use VOIP only at this time. At least not everywhere.
Ironically enough, it is because of the surge of cell phones, fiber, and VOIP that traditional landlines, which are the MOST reliable at this time, are being neglected so that providers can focus on the more-money-making LESS reliable technology. |
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HyPeRbAnD
join:2006-01-07
Stow, MA | I think by default cable companies like Comcast need to provide a quality line. They do not need to be regulated, with competition out there they MUST provide a superior line at a good price or the customer will leave.
That's my take on it. |
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rradina
join:2000-08-08
Chesterfield, MO
| reply to N3OGH
said by N3OGH :...VoIP is great to save some money on long distance calls and the like, but I will never get VoIP again without a POTS backup... ... or cell phone. We've had Vonage since 2003, dumped the POTS line and use Vonage's feature to dual ring the cell. If HSI access is down, the cell still rings and provides the backup.
Regarding the article, I support MO's right to regulate VOIP if they also win the right to regulate ILEC IPTV. Otherwise it'll be more of what we have now; POTS is regualted, VOIP is not. Cable TV is regulated, ILEC IPTV (if and when it happens) -- probably not. |
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ITALIAN926
join:2003-08-16
Stratford, CT | pot and kettle
As usual, the cable co's dont want their services regulated, but insist that the telco's hurdle every single TV regulatory obstacle in their way.
Its a hillarious battle. |
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TheGhost
Premium
join:2003-01-03
Lake Forest, IL
clubs:
·AT&T U-Verse
·Comcast
| reply to rachelsfx
Re: Comcast VoIP needs a little work
Actually, Comcast should be held to a higher standard than someone like Vonage as they control the lines and they separate out the voice from regular internet traffic on their end. Vonage should be held responsible for their servers and connections, but that is the scope of their control. If an ISP starts "shaping" traffic, Vonage cannot control that. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| reply to MadMANN
Re: Just another excuse
Most if not ALL Digital Phone/Voice and VoIP tell you their service does not work during a power outage BEFORE you sign up. At least TWC does this in Ohio which they were required to tell you.
So its not the TOS the person has to agree to this before the order is actually placed and processed. At one time TWC was sending out stickers to be placed on each Digital Phone Modem and on the phones that way if their was an outage someone would know that phone didn't have 911 it was in big red print.
But i see no reason why to regulate TWC or Comcast's Digital Phone/Voice product. It works great here in Ohio (TWC- Mid/Northwest Ohio). Far better quality than AT&T will ever be able to provide on their decade plus old copper.
But I was even without phone a few years ago with AT&T at that time it was SBC- a contractor failed to call the Call Before Dig number and hit a fiber optic cable near my apartment building. my entire complex was out for 2 days. Until SBC had a fiber guy out here to patch it back together. But what did they tell us? Use a cell phone. So either way POTS is only as good as the Telco that operates it and repairs it. |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
1 edit | I can kind of see why missouri did this
After the great STL power outage, and how phone service was regarded by some cable outfits around here, this move does not suprise me at all. Anyone else in the STL area would probably come to the same conclusion.
edit: misspelling |
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SD6
join:2005-03-26 | Re: I can see why missouri did this
"The PSC staff's complaint asks the five-member commission to direct its general counsel to press for a $2,000-a-day fine for Comcast in circuit court."
I would feel differently if there were some consumer or user groups asking for this. |
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rachelsfx
join:2004-09-27
Pensacola, FL | reply to hottboiinnc
Re: Just another excuse
The Telco didn't knock you out. The idiot contractor did.  |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
| Personally, I think the way to go these days
is to use voip with someone like vonage, who is generally quite a bit cheaper than the cable co's, but then also have a cell phone as well.
Vonage has been very reliable for many people lately it appears judging by their high ranking here at BBR among hundreds of users, and using them can save some nice money over a pots/long distance package and even over the cable co's triple play deals.
Then, that extra savings can be used for a cell phone, whether prepaid or via contract.
I think that combination gives a good blend of service/price and security.
For the times that voip does go out, you'd have a cell phone as backup.
And, my experience is voip does work better than cell phones generally, particularly with cells having dropped calls as often as they seem to sometimes, for me anyway.
You could go with a pots/cell combination, but then you're giving up the savings offered by voip.
While I tried the cell phone thing alone, it just isn't reliable enough for me.
I really don't see the need to pay extra for a cable co's voip. Some are downright expensive unless you get a triple play deal..and you might as well just stay with pots at that point.
Vonage is the way to go for voip IMHO...
along with the cell phone for traveling and mobility..and backup security for the voip.
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The life you help save just might be your own Team Discovery |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| reply to rachelsfx
Re: Just another excuse
I know the contractor did but still the telephone company still waited 2 days before they decided to fix the line.
Being regulated by the state PUC doesn't make your service better or worse. The Telco still responds when they get around to it. |
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Boggyboy
join:2003-08-16
Niceville, FL
| reply to rachelsfx
Re: Comcast VoIP needs a little work
No one is forcing you to subscribe with a VOIP provider. You can stay with your Friendly Local Telephone Monopoly...at extra cost...and enjoy near 100% reliability. You can go VOIP (with KNOWN drawbacks) and save money. It's your choice. Having a PSC (the Local Monopoly Enabler) hobble every provider and drive up their costs is totally insane. |
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brad152
join:2006-07-27
Columbus, OH
·Insight Communicat..
| reply to Rick
Re: Personally, I think the way to go these days
i have had vonage for almost a year, i dumped AT&T a long time ago.. i think the vonage was out once, and that was around 2am when the cable co was doing an upgrade on the fiber in my neighborhood (im glad i have dish)
my vonage is set to forward to my cell if the internet is out, but i have never had it forward.. btw, to the person who said cell phones drop a lot of calls, you must not have the right provider for your area, as when i had cingular here i would drop 2 or more calls in a day, but since i switched to verizon, i have only dropped one, and that was when i was on vacation in FL.. and i use my phone 2-4 hours a day.. |
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digdugguy
@148.183.x.x | reply to hottboiinnc
Re: Just another excuse
Man they don't decide to fix issues they need time to dispatch people to it to fix it. It's not like any one can weld fiber. |
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kruser
Premium
join:2002-06-01
Saint Louis, MO
clubs:
·AT&T Southwest
| reply to David
Re: I can kind of see why missouri did this
said by David :After the great STL power outage, and how phone service was regarded by some cable outfits around here, this move does not suprise me at all. Anyone else in the STL area would probably come to the same conclusion. edit: misspelling You know, that storm pretty much knocked out everything I had for several days.
I did have POTS service the entire time and I think I also had DSL the whole time as well.
I only say that because my backup units kept one of my dsl lines up for over a day.
I was able to use a laptop and wireless connection and get online.
After two days of no power, the heat became unbearable so I decide to vacate to a hotel out west.
It was then that I also discovered that my cell phone did not work!
I ended up driving down to south st.louis and sure enough, the cell service was out in most areas as well.
So, so much for the argument of having VoIP and a Cell instead of POTS. It would not have worked. VoIP maybe had I had another battery to run the UPS.
Once I hit the country west of here, cell service did work fine.
Of course my POTS service never ever failed but I did due to the heat. |
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