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Comments on news posted 2006-11-30 09:10:47: There's some discussion of some new caps being imposed by Bell Canada among users in our Sympatico forum. ..

page: 1 · 2

Jeffrey
Wilpon please sell the Mets
Premium
join:2002-12-24
Long Island
kudos:3
Reviews:
·Vonage
·Optimum Online

1 edit

Embarassing

Wow, that's some pretty pathetic caps, at least the basic and basic lite. Even the High Speed & Ultra packages are pathetic, but unless you're a movie or music downloader, you might slide in under the caps. Then again, if you're paying for that package, chances are you do download music and video, so there goes that argument.

$10/GB for over use? Are they crazy?
Warez_Zealot
Rural land of the rising sun

join:2006-04-19
japan

Re: Embarassing

said by Jeffrey:

Wow, that's some pretty pathetic caps, at least the basic and basic lite. Even the High Speed & Ultra packages are pathetic, but unless you're a movie or music downloader, you might slide in under the caps. Then again, if you're paying for that package, chances are you do download music and video, so there goes that argument.

$10/GB for over use? Are they crazy?
They just want to promote customer loyalty. With caps like that, who needs crooks to steal your money.

It just me, or don't caps defeat the purpose of having different tiers?
--
I'm a disgrace to my race.

peter_m
Premium
join:2005-07-13
Canada, QC

3 edits

Disgusting!

Ok this is why I moved from Sympatico to teksavvy.com . They don't take their customers as cash cows!

I get a cap of 100GB for a 30$ monthly fee with NO contract. The best part is I don't have to deal with their scripted tech support, their error prone billing system and I don't have to get harassed every time I call a customer service by being systematically up-saled to something I don't need.

A few months ago the CEO of Bell made a public announcement where he implied (or openly declared, I'm not sure) that certain accounts that generate small or no revenues would not be maintained by bell. This is just the implementation of his thoughts... "make them pay more, cause we must make more money". Disgusting!

Peter M

Belial

@execulink.com

Re: Disgusting!

Technically all businesses treat their customers as cash cows. There's nothing necessarily wrong with that. The whole point of running a business is to make money. What they're proposing is to suck the cow dry and cut back on the feed.
chemaupr

join:2005-06-06
Alexandria, VA
Reviews:
·Verizon FiOS
·Cox HSI

Self Monitoring?

Are they going to provide their customers with a monitoring tool to show their "balance". I mean you should not asked someone to limit their use and not provide a monitoring tool. And those caps can be easily reach with VoIP, picture uploads and other relative heavy use....

I just hope NO US provider follow their lead on this.
backness

join:2005-07-08
K2P OW2

Re: Self Monitoring?

Canada is a competition VORTEX!

Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
kudos:17
Yes, there is a bandwidth tracker.

This also only affects NEW customers as of December 3rd.

So instead of ISP's in Canada doing like the US and arguing net neutrality and wanting to pass the bandwidth costs to the content providers, they're passing on the cost to the content downloaders.

(Although one Quebec ISP, Videotron, has brought up the net neutrality issue...but they're the only one's, and they also have bandwidth caps).
--
Sens vs Leafs (3-1) - Round 5 of 8: Dec 30
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA

Re: Self Monitoring?

So they have pre-passed the cost onto the user.

I am sure they will also be charging the content providers for access too sooner or later.

If they get away with it American companies will soon follow.

Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
kudos:17

Re: Self Monitoring?

I believe it should be one or the other, not both. Shouldn't double-dip!
--
Sens vs Leafs (3-1) - Round 5 of 8: Dec 30

adisor19

join:2004-10-11
However, you forgot to mention that Videotron'n Extreme tier of 10/1 has UNLIMITED bandwith. I often break 40GB per week

Adi

fAcEtIOUs
Premium
join:2002-03-03
kudos:4
A pay per byte model makes sense after some basic amount of included bandwidth. No net neutrality issues. The bandwidth hogs will fund the expansion of the infrastructure.

Of course, many here say this model will never happen. Looks like this may only be the beginning. This model may move to the US sooner rather than later.
--
--
My BLOG
My Web Page

Fatal Vector

join:2005-11-26

Re: Self Monitoring?



They will strangle in their own juices with a pay per byte model. Customers are not going to like the idea in the long run, especially with caps like 1 GB and $10 per gig over (which is nothing but a ripoff. Note the WIDE difference in overage fees.) They're crazy and it would never work here, especially with video, etc on the horizon.

fAcEtIOUs
Premium
join:2002-03-03
kudos:4

Re: Self Monitoring?

said by Fatal Vector:

They're crazy and it would never work here, especially with video, etc on the horizon.
Video is what will force the pay per byte model in the US.
--
--
My BLOG
My Web Page

Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
kudos:17
The vast majority of their customers sign up for the HSE and Ultra services, which have a cap of 30 GB and 45 GB respectively and a price of $1.50 per GB after that.

What's not mentioned is that the max price charged for going over the cap is $30.

So whether you download 30 GB or 100 GB over the cap, you would pay $30 bucks in either scenario.
--
Sens vs Leafs (3-1) - Round 5 of 8: Dec 30

abadon

@dsl.bell.ca
Deadpool said:
"(Although one Quebec ISP, Videotron, has brought up the net neutrality issue...but they're the only one's, and they also have bandwidth caps)."

Videotrons 10-meg cable does NOT have caps. You know this.

Bell-Sympatico 10-meg DSL is a 50-gig cap.
Bell-Synpatico 16-meg DSL is 75-gig cap
Bell Sympatico Ultra "upto" 5-meg DSL is a 45-gig cap
Regular "upto" 5-meg DSL is a 30-gig cap

And we all know "upto" means you have to live pretty close to the Central Office to get the full 5-meg DSL. Majority of users have 2 to 3 meg DSL.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

LAME

So I guess Sympatico is going to do everything they can to ensure that customers don't get spam, popups, malware and any other extraneous traffic that would help customers cross the line?

No, I did not think so. I hope Sympatico customers teach this ISP a lesson by switching or dumping service.
--
Only SHATNER is Kirk.
backness

join:2005-07-08
K2P OW2

Re: LAME

dude they own the whole network!

also can someone who works there please tell me why in 2006 it costs more to move less data?

imo data should cost less to move now, not more?

Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
kudos:17
said by pnh102:

So I guess Sympatico is going to do everything they can to ensure that customers don't get spam, popups, malware and any other extraneous traffic that would help customers cross the line?

No, I did not think so. I hope Sympatico customers teach this ISP a lesson by switching or dumping service.
Sure they do. It's called anti-spam filters and using Webmail to delete the message without viewing it.

As for popups and malware, I don't think anyone can seriously consider that as being a source of high bandwidth, nor have I ever heard of anyone using that as a reason for their bandwidth being high.

And before you post a reply stating that they can be exploited by some mailing worm or virus or botnet, since this only applies to NEW customers as of Dec 3rd, they all have to use an SSL SMTP server with authentication, and port 25 is blocked for ALL other traffic.
--
Sens vs Leafs (3-1) - Round 5 of 8: Dec 30

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD

Re: LAME

said by Deadpool:

port 25 is blocked for ALL other traffic.
Wow, what a useless "Internet" connection.
--
Only SHATNER is Kirk.

Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
kudos:17

Re: LAME

said by pnh102:

said by Deadpool:

port 25 is blocked for ALL other traffic.
Wow, what a useless "Internet" connection.
I have no idea what you mean by that...
--
Sens vs Leafs (3-1) - Round 5 of 8: Dec 30

guitarzan
Premium
join:2004-05-04
Skytop, PA
said by pnh102:

I hope Sympatico customers teach this ISP a lesson by switching or dumping service.
The way to teach Sympatico a hard lesson, all Sympatico customers should drop down to the basic lite package. Start down loading every distro of linux possible for the month. Then cancel service, tell them to pound sand, and come get your damn modem as its out on the street/sidewalk. Sign up with Roger's or take a stand on principle.
--
Its the Democrats fault. In fact it is the Speaker of House Polosi fault. Everything is the Democrats fault. Everything. Just like Everything was the Republicans Fault when they were in power.

symsucks

@retsd.mb.ca

This is in effect already...

This is already happening to existing users of the Basic service. My mother in Hamilton was charged $3.00 for going 100 MB over her 2GB limit on Sympatico Basic. All she was doing was sending and downloading pictures of my late father, who passed away in May. I am disgusted with Sympatico already, and now upping the charges and lowering the cap means that Sympatico is no longer a viable choice for anyone who wants a lighter package than regular high speed. I will be advising my mother (and all other I know who use Sympatico) to leave and go to another provider by the end of the year.

andyb
Premium
join:2003-05-29
SW Ontario
kudos:1
Reviews:
·TekSavvy DSL

Re: This is in effect already...

For the price of Bells Basic+capcosts you can probably get high speed from Teksavvy or Electronicbox for cheaper than bell.They offer good support and the best peering.

Raptor
Not a Dumptruck

join:2001-10-21
London, ON

Awfully Low...

Bye bye Sympatico. Caps/throttling were a primary reason I dumped Rogers. And now, they're once again, better than Bell.

Going to lose a fair number of users I think. 30GB is low. The whole only the super hog users will care argument is severely weakened with such a low cap. I can't believe it's so low. No more queuing up an ISO/DVD or two to download when I goto work. I'll come home to a spent cap.
--
....where's my fiber?

Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
kudos:17

Re: Awfully Low...

Is everyone missing the part where this affects NEW customers only? Existing customers are NOT affected by this change!
--
Sens vs Leafs (3-1) - Round 5 of 8: Dec 30

Raptor
Not a Dumptruck

join:2001-10-21
London, ON

Re: Awfully Low...

I move around every 4 months between university and co-op. I've opened at least 4-5 new service accounts since I've been at University. I got it, don't you worry. I was speaking in general. I don't plan on canceling tomorrow (actually I do since I'm moving in a month), but when I return to school in January it'll be back on the Rogers train.

And hey, there's always quitting based on principle

However, it is an interesting point you make. Unless Bell takes a better approach to marketing this 'service improvement' people are going to cut services as soon as they hear the word cap, closing their ears to the 'new' customer part. But that doesn't matter, eventually, they'll kill any grandfather promise.
--
....where's my fiber?

nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
said by Deadpool:

Is everyone missing the part where this affects NEW customers only? Existing customers are NOT affected by this change!
Not to be overly cynical, but...

Do you really think existing customer will long be maintained in a grandfathered state?

Then again, you also seem to assume that they won't try to "double dip" on the net-neutrality front, either.

Market dominance (especially to the point of monopoly) are only ever good for one entity: the one that has that dominance. Customers with little to no choices always end up boned.

-tom
--
"Experience should teach us to be most on our guard to protect liberty when the government's purposes are beneficial. The greatest dangers to liberty lurk in insidious encroachment by men of zeal, well meaning but without understanding." -Louis D Brandeis

Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
kudos:17

Re: Awfully Low...

They haven't actually taken a stance in regards to net-neutrality, and I did make any assumptions at all.
--
Sens vs Leafs (3-1) - Round 5 of 8: Dec 30

Devanchya
Smile
Premium
join:2003-12-09
Ajax, ON
Reviews:
·TekSavvy DSL
Well considering my Cell plan has been Grandfathered in for 7 years now.

And I have a grandfathered $5 a month for 1000 minutes Long distance for 2 years since it was width drawn....

Bell Canada is actually a bit famous for using Grandfather Clauses to try and cut down on the churn.
--
»www.codecipher.com - Marking the way to tomorrow's solutions

DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
kudos:2
Reviews:
·Bell Sympatico
said by nixen:

Do you really think existing customer will long be maintained in a grandfathered state?
As a matter of fact, Bell Canada is well-known for their grandfathering of customers. I've been with Sympatico since 1995. I still have the HSLD package of several years ago (1000 minutes of free long distance and $5.00 service discount).
--
Need-based health care not greed-based health care.

symsucks

@retsd.mb.ca
Do you not understand when I tell you people are already being charged for bandwidth overages currently?

Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
kudos:17

Re: Awfully Low...

said by symsucks :

Do you not understand when I tell you people are already being charged for bandwidth overages currently?
I never said otherwise, but they weren't across all the offerings compared to what's being put into place on December 3rd.
--
Sens vs Leafs (3-1) - Round 5 of 8: Dec 30

adisor19

join:2004-10-11
Yeah, so therefor i'm not gonna refer anyone to Sympatico anymore. Caps suck.

Adi

Fatal Vector

join:2005-11-26


The point is that it WILL be extended to current customers if it works. It's inevitable. You dont understand corporate behavior, do you

Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
kudos:17

Re: Awfully Low...

said by Fatal Vector:

The point is that it WILL be extended to current customers if it works. It's inevitable. You dont understand corporate behavior, do you
I do. But you don't know the history the last time they did this. It completely back fired.

I'm not going to debate assumptions and speculation.

Based on the history of the last time this was tried, I could make a stronger case for them removing the caps in 6 months from now.
--
Sens vs Leafs (3-1) - Round 5 of 8: Dec 30

ooglesOFinfo

@dsl.bell.ca
Deadpool said:
"Is everyone missing the part where this affects NEW customers only? Existing customers are NOT affected by this change!"

Show me Sympatico documention that shows:
-Quebec will have the same unlimited contracts
-Ontario will have the same unlimited contracts

So far all we saw is Ontario may honor contracts, but nothing official for both Quebec and Ontario, Making Videotron 10-meg Unlimited the best consumer choice.

twizlar
I dont think so.
Premium
join:2003-12-24
Brantford, ON
kudos:3

umm

If you actually read the information, existing customers will be put into the CAP as well shortly.
--
AMD Athlon64 4000+ @ 2723mhz - mountaincable.net wireless Intarweb |Ipods SUCK

See 6 replies to this post

99664227
Heavily MODerated
Premium
join:2002-11-21
USA

?

It's great to be in Canada, eh? Not.

karlmarx

join:2006-09-18
iraq

Do they ADVERTISE the caps?

The real question is. Do they make it very clear to the customer there are caps in their advertisements. I mean, if they are selling 'high speed access', then I would hope they have a VERY LARGE DISCLAIMER. I went to sympatico.ca to sign up for their 'lite' service. It's 19.95/month, but makes no mention of the bandwidth cap. However, if you click on the 'legal', it says 1GB total bandwidth per month.

Now, put yourself as a 'typical' consumer. 1 GB total is about 16 hours of browsing per month. If I was a normal person, I probably wouldn't know that. And wow, would I get slammed with overage charges, and damn well would cancel if I got a 100.00 overage charge the first month. The problem is that they don't put the caps in perspective, for a 'normal' person to understand. IF they said '1GB provides about 16 hours of online time per month', that would be fair. Using technical terms to rip off the unsuspecting customer? That's going to bite them in the ass, big time. DEATH to the megacorps!
--
Stick it to the MAN. Support your local torrent sites. Proudly providing 10mb of upstream for all your TV, Movie, and MP3 needs.

thender2
Glamour Profession
Premium
join:2004-05-16
Staten Island, NY

Re: Do they ADVERTISE the caps?

You can't say that, it's as stupid as saying this MP3 player can hold 1000 songs.

I can make it hold 200 or 10000. Do they mean -q3 Ogg Vorbis 3 minute songs, FLAC 10 minute songs, 128k MP3 five minute songs? There's no standard.

I agree 1 GB should be for all to see, but not in terms of browsing.
bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus

$7.50 CAD / GB....

Translates to about $6.63USD/GB...

There isn't a single provider, backbone or otherwise, that charges that much for a gigabyte of throughput anymore. The rate of $1.50CAD/GB (or $1.33USD/GB) is about right, and even then, that's a little on the high side now.

So, why the hell the HUGE ass price disparity between the three packages when it costs them the EXACT same amount for the bandwidth for the company, regardless of which service the customer uses?

Must be the idiot business majors who run the company...
--
Prove it...

See 7 replies to this post

plk
Lil' Duffer Burger Barn
Premium
join:2002-04-20
Ogden, IA

1 edit

Nice....The way to go.

As bad as this seems, it is really a good thing. Yes, the overage prices are high, but market forces will bring them down.
This is a lot better router to go then a biased Internet.
Plus, if they make more by you using more.....they will have a model to justify buildout.

From my prospective, this is a safer way to go and will (much more likely) lead to faster speeds.
--
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Fatal Vector

join:2005-11-26

Re: Nice....The way to go.

"As bad as this seems, it is really a good thing. Yes, the overage prices are high, but market forces will bring them down."

Market forces? What market forces? Bell is a monopoly, just like here

"Plus, if they make more by you using more.....they will have a model to justify buildout."

Now you know damn well that they will simply use the money for other things and for stockholder dividends. Get real.

This wont lead to faster speeds unless there is competition. Besides, all higher speeds means is that you will blow the cap faster and start being ripped off sooner.
jimmycat

join:2002-12-25
San Jose, CA

I don't understand bandwidth caps

If your network can't handle the traffic doesn't that mean you've oversold your network? Why sell the speed if you can't handle people using it? Why keep increasing the pipes to users if you have to tell them they can't actually use them?

SlickSix

@newwavecomm.net

..

lol canada sux

TrunkMonkey

@comcast.net

Yet another socialist approach

What do you expect from Sympatico ? it is a socialist company!
older dog
Premium
join:2005-06-09
Norwich, NY

Re: Yet another socialist approach

Socialist?
They sure have discovered the capitalist model.

Fatal Vector

join:2005-11-26

Re: Yet another socialist approach

"Socialist?
They sure have discovered the capitalist model."

This is what you will likely see when Ma Bell puts herself back together. The Bell system has never been broken up in Canada. You see what it is getting them?

Be afraid...Be VERY afraid.
older dog
Premium
join:2005-06-09
Norwich, NY

Re: Yet another socialist approach

All those years ago I was initially Leary of the bell breakup.
I now think it was a good choice.
Our competition is still very limited but it is better than none.
I agree with you this is a good example of what may be to come.

DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
kudos:2
Reviews:
·Bell Sympatico
said by Fatal Vector:

"Socialist?
They sure have discovered the capitalist model."

This is what you will likely see when Ma Bell puts herself back together. The Bell system has never been broken up in Canada. You see what it is getting them?

Be afraid...Be VERY afraid.
It never existed in the first place. Bell Canada only owned a share of NB Tel and Island Tel. They went together with MYY to form Aliant. Out west, Bell never had a stake.
--
Need-based health care not greed-based health care.

nekkidtruth
You fail at life.
Premium
join:2002-05-20
London, ON
Reviews:
·Rogers Hi-Speed

Deregulation

Bell has been trying very hard to become deregulated. They have been trying for quite some time now. From what I've read, this can happen if their user base drops below a specific threshold. This is just another attempt to do that.

Their customer service has deteriorated and their service has been stuck in second gear since 2001 in a lot of areas (especially in Southwestern Ontario). They tried to implement caps in the past and saw a huge backlash. Maybe they finally realized this was the easiest way to get people to cancel their services so they can finally become deregulated so they can of course, lower their prices and fix their network! (Or so they claim they would do if they were to become deregulated.) Yeah right!

I hope Bell rots.
--
Weeeeeee

See 6 replies to this post

insanecaps

@retsd.mb.ca

Up and down

Remember - this cap is for traffic that goes BOTH WAYS. Unbelievable.

Kfedka
Premium
join:2005-05-06
Spokane, WA

Re: Up and down

Oh oh... Pick me. Where do I sign up for this quality service!

Nanoprobe
Crunching in memory of Mom
Premium
join:2003-05-11
Crab Nebula
kudos:1

Re: Up and down

Tell them to GigaBITE me and switch if you can.
--
Resistance is Futile
Kital

join:2002-01-04
Park Hills, MO

Re: Up and down

I know since ive had hsi i get port scanned pretty much non-stop, and i dont mind. But if i was paying in a model similar to this it could cost me a lot of money. I wonder how isps will feel when their customers start suing because of insecurities on their networks are causing them to pay more for bandwidth.

truedalife

join:2003-01-10
Brooklyn, MD

They need another provider. Kick your provider to the curb!

Everyone is pushing broadband products, but no one wants to provide the bandwidth. If I goto Xbox on-line, I won't be able to download any HD movies without paying a arm and a leg on overages.
--
"Always in the Need for Speed."

Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
NYC Metro

America the Great

I'm glad I live in America.

batterup
I Can Not Tell A Lie.
Premium
join:2003-02-06
Netcong, NJ

FREE??

quote:
30GB free bandwidth
How is that free? That is what people pay a monthly fee for. You people that are for Net-Neutrality will pay as there is no free bandwidth and no free lunch.
Bal3Wolf

join:2002-01-12
Bardstown, KY

Re: FREE??

Feel sorry for gamers try play high bw games every day and stay under the 2gig cap or watching tv over the internet or music that is legit. its just a bunch of bs they want more money and going to screw people over big time to get it.

lolcaps

@cgocable.net

lol

It should be 5 gigs up and 5 gigs down, since that worked so well a few years back.
short09

join:2006-07-21

wow what a ripoff

i easily dl 45 gb in a week. more like 50 0r 60gb/week. my isp dont warn me for overusage althought theres a 60gb/month bw limit. if i was on the canadian plan my bill would be at least $200 a month. 1gb is barely a dvd-quality movie rip

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