 phantom6294
join:2002-02-27
Abingdon, MD | Are we surprised? There are U.S. citizens who can't find the U.S. on a map... does this really surprise anyone? | |
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AnonProxy
Proxy of Anon
Premium
join:2001-05-12
ß | Re: Are we surprised? Yes and there are people on this forum who are so stupid they do not know the difference between the US and Canada.
The call center was in Canada and the person on the phone ostensibly was Canadian. | |
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| | phantom6294
join:2002-02-27
Abingdon, MD
 ·Comcast
| Re: Are we surprised? I think your post was a shot at me... I don't know... it's Friday and I've had a long week...
Admittedly, I assumed (perhaps wrongly) that the call center was located in the U.S. and thus presumably the employees working at said call center were 'from' the U.S.
I also assumed (perhaps wrongly) that the caller was from the U.S. I made that assumption since his plan is based in the U.S. and that he traveled to Canada he therefore most likely lives in the U.S.; granted he could be Canadian by birth.
I guess I also assumed everyone in the conversation was from the U.S. since they all spoke american instead of Canadian. (JOKE!) | |
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AnonProxy
Proxy of Anon
Premium
join:2001-05-12
ß | Re: Are we surprised? ehh you hoser...there's a mouse in my beer. | |
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raw
War Eagle
Premium
join:2001-01-17
Madison, AL
clubs:
| Re: Are we surprised? said by AnonProxy  :ehh you hoser...there's a house in my beer. That's how I first read your post... I was going to commend you on your large glass.
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[BBR]raw
America's Army
BBR Enemy Territory clan founder | |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
1 edit | said by phantom6294 :I think your post was a shot at me... I don't know... it's Friday and I've had a long week... Admittedly, I assumed (perhaps wrongly) that the call center was located in the U.S. and thus presumably the employees working at said call center were 'from' the U.S. I also assumed (perhaps wrongly) that the caller was from the U.S. I made that assumption since his plan is based in the U.S. and that he traveled to Canada he therefore most likely lives in the U.S.; granted he could be Canadian by birth. I guess I also assumed everyone in the conversation was from the U.S. since they all spoke american instead of Canadian. (JOKE!) From the article linked....
I have a Verizon unlimited data plan in the U.S. and recently crossed the border to Canada. Pior to crossing the border I called customer service to find out what rates I'd be paying for voice and data. The data rate I was quoted was ".002 cents per kilobyte."
He did have a US plan, as to if he lives in US, it doesn't say. | |
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peter_m
Premium
join:2005-07-13
Canada, QC
2 edits | Re: Are we surprised? Well he did call before leaving the US, he called HIS provider... Verizon. Verizon offers no services to Canadians. It's safe to assume he called a business based in the US. | |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs:
| Re: Are we surprised? said by peter_m :Well he did call before leaving the US, he called HIS provider... it's safe to assume he called a business based in the US. Nod Nod... | |
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peter_m
Premium
join:2005-07-13
Canada, QC | Re: Are we surprised? Hey don't mess with me... I'm cheesed!  | |
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AnonProxy
Proxy of Anon
Premium
join:2001-05-12
ß
| Man you guys really need to listen. The manager who he is speaking to in the conversation clearly states he is Canadian.
So what does this all mean:
A US citizen who seems to be smart because he calls about data rates gets hooked up with what a dumb guy from Canada...who can't do math.
Maybe that first guy was right...too many dumb people int he US. | |
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| | | | | | wentlanc
You Can't Fix Dumb..
join:2003-07-30
Maineville, OH
| Re: Are we surprised? Maybe it really is $71 after you convert from Canadian to US$ 
My summary...
.002 cents per Kb x 36893 (or whatever) == 71.xx PENNIES....
Divide that by 100 to get the dollars. I agree that he could have stayed on a single example citing that there was no conversion from cents to dollars after the multiplication was done. To convert to dollars, divide by 100. done and done.
puritan | |
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peter_m
Premium
join:2005-07-13
Canada, QC
1 edit | said by AnonProxy :Man you guys really need to listen. The manager who he is speaking to in the conversation clearly states he is Canadian. Why is the customer hearing a Verizon musac while on hold for the second manager? Because he is talking to Verizon. Are you telling me he managed to call a US company and land on 3 agents in a row that are canadian? | |
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33591094
join:2002-11-19
Canada | I'm pretty damn sure he's talking to the billing dept., which I'm assuming is in the US. So, he was 'talking to Americans'...
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| | | | | | loconet
join:2005-10-17
| I think you are the one who needs to listen more closely. The rep never says he's Canadian. Are you listening to the same clip? When he mentioned Canada, he was referring to the fee the customer would be charged based on the fact that he did the communications from Canada. There is no way to tell if these people are Canadians based on the audio clip. However, logic tells us that since Verizon does not operate in Canada, it is safe to assume that the customer called Verizon in the United States. Think about it, why would they route the call to Canada (India if anything). Furthermore, why would the customer rep have the need to say he's Canadian? he did not.
Finally, it has been already stated by the customer himself that the people he spoke with were Americans. Listen to the audio clip carefully again and read George's blog (the customer) for clarification on this (Read the comments for "Summary for those who haven't pieced all the details together."):
»verizonmath.blogspot.com/
"
georgevaccaro said...
FYI, I was not in canada during any of the calls. I was almost there during the quote call.
I'm ashamed to say, these were all Americans.
Also, there is a little misleading statement in the call. When Mike says "lets see...where in Canada." I think he was getting his "mind" into Canada mode. I think that's funny at a number of levels.
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| | | | lefty1
join:2002-10-25
Clay, NY
| Cheese69 wrote: "called customer service to find out what rates I'd be paying for voice and data. The data rate I was quoted was ".002 cents per kilobyte."
They got the info from a person? There's your explanation. I work in a large office environment and you wouldn't believe how many people can't spell or read much of anything correctly. And if it calls for interpretation, forget it.
Knowing that, the companies should make it clearer to everyone; e.g. .2¢ per minute or something like that. My experience is that the higher up management is, the more clueless they can be. I think it's the Peter Principle. | |
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peter_m
Premium
join:2005-07-13
Canada, QC
1 edit | Re: Are we surprised? LOL, the Peter Principle...
But seriously, considering he called twice before his trip and that he spoke to at least 2 more reps on the phone, plus the other rep that replied to his e-mail, that makes a total of 5 people at the same call center that don't understand the 0.002$ on their screen can not be read as"point zero zero two cents". You can not have 5 people do the same ridiculous mistake.
My theory is that the person responsible for the training is the source of this problem. He or she then successfully "trained" the staff to think like him or her... Keep in mind that call centers look for staff capable of repetition and speed, not free thought and not the capacity to question what is shoved in their face.
Call center are the modern equivalent of a old fashioned chain assembly factory. | |
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| | phillesh
join:2005-02-22
Washington, DC
| said by AnonProxy :Yes and there are people on this forum who are so stupid they do not know the difference between the US and Canada. The call center was in Canada and the person on the phone ostensibly was Canadian. So what's the difference between the US and Canada? Is it their Math? The decimal system?
As far as I know, the math is the same in every country, we all have ten fingers, and we all use a ten based system numbers.
Were you implying that the issue here is the difference between canadian dollars and american dollars? | |
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slonocode
join:2001-07-28
Ann Arbor, MI
| Obviously the guy is right and he was overcharged.
The key point he needed to get across was the units of the numbers when they calculated his bill.
.002cents/kilobyte x 30000kilobytes = 60cents
where when the kilobytes cancel you are left with cents and not dollars. He needed to hammer this point until they understood it by making them write it on paper or something.
While I believe he said this it was often sandwiched between convoluted half examples or the mixing up of terms on his part. | |
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Karl Bode
News Guy
join:2000-03-02 | Re: Are we surprised? He did do a good job with the scale argument though, the pennies/dollars car buying for example... | |
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slonocode
join:2001-07-28
Ann Arbor, MI
1 edit | Re: Are we surprised? But the one thing those reps and managers did understand was that they multiplied his kilobytes by .002. He needed to really make them see that when they did that multiplication the units left were cents and not dollars.
Often his explanations wandered about and even confused me(and I understand what his point is lol).
His best chance of getting them to understand was for them to see the units on paper as they cancelled out and left cents and not dollars.
I guess what I'm saying is that they needed to see his specific numbers and units and how the math produced cents. They weren't going to connect the dots from his abstract, hypothetical examples. | |
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crombiecrunch
@comcast.net | The real question is is he being charged .002 cents per or if he being charged .002 of A cent. that is the differance. | |
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VZW User
@yahoo.com | Re: Are we surprised? said by crombiecrunch :
The real question is is he being charged .002 cents per or if he being charged .002 of A cent. that is the differance.
.002 cents is .002 of A cent! | |
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Speedy8
Premium
join:2002-08-22
Alliance, OH
clubs:
1 edit | Re: Are we surprised? said by VZW User :said by crombiecrunch :
The real question is is he being charged .002 cents per or if he being charged .002 of A cent. that is the differance.
.002 cents is .002 of A cent! Yeah. Anyone who disagrees with that can just look at .02 cents or .2 cents. .2 cents is not the same as 20 cents, just as 2.2 cents is not 2 dollars and 20 cents.
Also, this is all we need:
»www.google.com/search?q=35893+ti···02+cents | |
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| | phillesh
join:2005-02-22
Washington, DC
| said by crombiecrunch :
The real question is is he being charged .002 cents per or if he being charged .002 of A cent. that is the differance.
Have you gotten an offer from Verizon to come work in their phone support center?
You're about as sharp as the people he spoke with.
.002 cents PER and .002 of A CENT???? What are you even talking about?
DROP THE MONEY, FORGET ABOUT CENTS AND DOLLARS, JUST DO THE MATH. Then, pick whether the value you are multiplying is CENTS OR DOLLARS, and whichever you choose, that's what the result is AS WELL. You can't multiply cents to get a dollar result. You still get a CENT result.
Now I know why they could never use the metric system in the US. Everyone that went to a public school is too dumb to get their brains around the decimal system. | |
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Markmaynim
| Re: Are we surprised? said by phillesh :said by crombiecrunch :
The real question is is he being charged .002 cents per or if he being charged .002 of A cent. that is the differance.
Have you gotten an offer from Verizon to come work in their phone support center? You're about as sharp as the people he spoke with. This guy is obviously sharper than you. He is talking about the difference between a rate (.002 cents per kilobyte) and a flat fee, being .002 of A cent as the guy pointed out (.002 cents) See the difference? If you don't then you might as well apply for a job with Virizon now.
The first guy on the recording actually says you are being charged .002cents (without saying per kilobyte) and so if he was quoted this then he would be laughing, I don't think .002 cents is payable lol.
Grow some wit. | |
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joetaxpayer
I'M Here Till Thursday
join:2001-09-07
Sudbury, MA
·Comcast
·Comcast Formerly ..
| said by crombiecrunch :
The real question is is he being charged .002 cents per or if he being charged .002 of A cent. that is the differance.
Kind of like the difference between "a hundred" and "one hundred"? Not sure I follow. | |
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Canadian
@look.ca
| Doing a quick Google, look were the office is...
THE USA.
GOOD OLD TEXAS!
»www.macraesbluebook.com/search/c···y=701017
100 E Royal Ln # 300
Irving, TX , 75039-4212
Address Map
Phone: 972-443-0400
FAX: 972-443-0401
Products Description:
Manufactures automated call center machinery | |
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itguy05
join:2005-06-17
Camp Hill, PA | figures Of course. I've had them all and VZW is the sucky carrier with the best brainwashing. Best service so far has been Cingular, than T-Mobile. | |
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| phillesh
join:2005-02-22
Washington, DC
| Re: figures said by itguy05 :Of course. I've had them all and VZW is the sucky carrier with the best brainwashing. Best service so far has been Cingular, than T-Mobile. I'll second that brainwashing thing. Ever since the "can you hear me now" commercials, people who haven't even ever used verizon (and some who still have never used a cell phone) all say "verizon has the best coverage" like mindless drones, not actually knowing, just believing.
It's sort of like how everyone seems to believe Volvos are safe cars, when in reality a car that "crumples" when you hit it is a sure fire way to be in the need of the "jaws of life" if you hit a tree over 20 mph. I believe Volvos have a higher incidence of drivers being impaled with their own shin bones as the engine pushes the firewall, pushing their feet up to their chests, and the bones between the feet and the knee go right through the lungs. Not to mention they handle like crap in the snow.
"Devote your marketing to negating your weaknesses by manipulating perceptions. Your strengths will sell themselves." | |
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Sweet Witch
Be the flame, not the moth.
Premium,MVM
join:2003-07-15
Gallifrey | No wonder I can't find a job - I'm not stupid enough!!!!! hahahahaha | |
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| phantom6294
join:2002-02-27
Abingdon, MD | Re: No wonder Yeah... smart people do the REAL work... dumb people manage it. | |
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| | vzDE
join:2006-11-23
Newark, DE
| Re: No wonder said by phantom6294 :Yeah... smart people do the REAL work... dumb people manage it. I second that! | |
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Maggs
Premium
join:2002-11-29
Woodside, NY
1 edit | Then act stupid, untill you get past the job interview and screening
--
It's a SYN, not to ACK your packets. | |
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peter_m
Premium
join:2005-07-13
Canada, QC | Re: No wonder I've worked in a call centre, and man.. they do expect you to be stupid. Just follow the script and don't use your head! | |
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Fatal Vector
join:2005-11-26 |
You just brown nose without being obvious about it so your co workers dont hate you and the boss doesn't catch on and use you for all you are worth as his flunky. | |
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Semi751
join:2006-01-03
Waddy, KY | Funny This is hilarious, it actually gets worse the further they get into the conversation. | |
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Fatal Vector
join:2005-11-26 | Re: Funny Isn't it? Some are so addicted to messaging and surfing and data messing they dont know any better. Just what their carrier couints on to screw them over. | |
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bigjimc
join:2003-04-21
Middleboro, MA | WOW LMAO
"Were in Canada" - Verizon Manager
Well was that Canadian or US dollars
I fell bad....for who I don't know. | |
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Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs:
| Re: WOW said by bigjimc :LMAO "Were in Canada" - Verizon Manager Well was that Canadian or US dollars I fell bad....for who I don't know. I couldn't listen to the whole out of embarrassment for the manager. I felt bad listening to him making a dumbass of himself and having it all over the internet.
--
"Padre, nobody said war was fun now bowl!" - Sherman T Potter
»www.cafepress.com/maxolasersquad
»maxolasersquad.com/
»maxolasersquad.com/network/ My DSL Network Guide
»myspace.com/mlsquad | |
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xQuestx
join:2001-05-15
Bar Harbor, ME
clubs:
1 edit | unreal Wow, that's unreal. it was pissing me off just listing to Verizon.
$0.002 * 35893 = $71.786
¢0.002 * 35893 = ¢71.786 | |
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battleop
join:2005-09-28
00000 | Comedy Gold! Listing to this after a mind numbing call really makes my day.
Isn't 2/10ths of a penny 1/5th of a penny? | |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
·CableOne
| Re: Comedy Gold! said by battleop :Isn't 2/10ths of a penny 1/5th of a penny?
No, you idiot, 2/10ths of a penny is 20%, NOT 1/5th!
[/sarcasm]
--
"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del. | |
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| | phillesh
join:2005-02-22
Washington, DC
| Re: Comedy Gold! said by PolarBear :said by battleop :Isn't 2/10ths of a penny 1/5th of a penny? No, you idiot, 2/10ths of a penny is 20%, NOT 1/5th ![/sarcasm] Consultant: "I've come to the conclusion that 40% of sick days are on Mondays and Fridays."
Manager: "We have to put a stop to that!"
or even better...
Person A: "if the ground hog sees his shadow, we have a month and a half more of winter. If he doesn't see his shadow, we only have six weeks until spring."
Person B: "Gosh, I hope he doesn't see his shadow, I can't take a month and a half more of winter!" | |
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axus
join:2001-06-18
Washington, DC
 ·Verizon Online DSL
| False phone company advertising That's funny, way back in 1993 I was holed up in Pennsylvania for the summer with my computer and a dialup modem. I had some BBS dialup numbers, unfortunately they were in the next town over and the local phone company's local range didn't go very far. The rate for phone calls was I think 0.10 cents a minute. So the bill comes and of course its 100 times as much. They try to say that they meant $0.10 a minute, but it said cents and there was no dollar symbol. Being an asshole local monopoly, they wouldn't reverse the charges even after being proven wrong. So we just never paid them, and after that I never trusted phone companies again. | |
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MTC_Wes
join:2004-04-22
Fergus, ON
|  Morrons!!!
Hey i have a good idea, when he fills the cheque out to Verizon, he should specify the amount in Cents.. Not dollars!!! | |
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MTC_Wes
join:2004-04-22
Fergus, ON |  Re: Call the Morrons!!!
As per the recording her direct number is as follows
888-581-1070 x.2234
And we can all try to educate her on the difference between dollars and cents... | |
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DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
·Charter Pipeline
1 edit | Best line so far "If you sold me a car for 20,000 and I show up with 20,000 pennies..."
This call highlights a problem much larger than just the Verizon rep. How many people pay anything and rarely check what they're being charged?
--
:: my trivial ramblings :: | |
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| bigjimc
join:2003-04-21
Middleboro, MA
1 edit | Re: Best line so far Absolutely. I got an unsolicited text message on my cell phone (I do not use text messaging by choice) for a charge of $0.10 (10 cents) but the recover charge and fee and blah blah blah was $3.10. They reversed it immediately but check everything carefully. | |
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kshymkiw
join:2004-12-21
Columbus, OH
| Verizon is Right Put aside from all of the Call Verizon is 100 percent correct in chargin him $71
$ .002 is 002 Cents which is what he was quoted. The Decimal point is what is key. Not the Dollar Sign, it is simple, breaking down Dollars and Cents:
$XX(always assumed as dollars).xxx(always assumed as cents)
Although broken into Terminology when Verizon Stated he would be charged .002 Cents they shot themselves in the foot. By saying Cents they then made it .00002 Dollars instead of what they should have said of .002 Dollars.
Terminology is confusing especially when dealing with things like this | |
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See 11 replies to this post |
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DiscardedVet
Premium
join:2005-04-06
Sturgis, SD | 10 Pages Just To Hear It? "........Your are on page 1 of 10 before the download page. NEXT PAGE......"
I don't think so.
DV
--
Bush is the Prez....Think Patriot Act II....This outspoken dissident....In jail I'll be soon. | |
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AnonProxy
Proxy of Anon
Premium
join:2001-05-12
ß
| Recording a conversation issues Yeah the math sucks but I would be concerned that I violated state, federal, and Canadian law by recording the conversation.
Even in instances of single party consent (this call is being monitored for customer service use etc) That single party consent does not extend to the caller to record the conversation. To meet with the law, the caller must also indicate that the call is being recorded. | |
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See 23 replies to this post |
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HardwareGeek
join:2003-11-15
Brooklyn, NY | I can understand I can understand why he couldn't tell the difference.
My bank records deposits of cents as $.##
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Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292 | |
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| Tikker_LoS
join:2004-04-29
Regina, SK
·SaskTel Saskatchewan
| Re: I can understand said by HardwareGeek :I can understand why he couldn't tell the difference. My bank records deposits of cents as $.## that's correct tho
50 cents = $.50
$.50 != .50 cents
$.0050 = .50 cents | |
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| | bigjimc
join:2003-04-21
Middleboro, MA | Re: I can understand 50 cents = $.50
$.50 != .50 cents
$.0050 = .50 cents
------------------
That last one is ....uh.... a joke I hope... | |
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pog
Premium
join:2004-06-03
Kihei, HI
·Hawaiian Telcom
| Re: I can understand said by bigjimc :50 cents = $.50 $.50 != .50 cents $.0050 = .50 cents ------------------ That last one is ....uh.... a joke I hope... ??
--
My Site | |
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koolman2
Premium
join:2002-10-01
Anchorage, AK | No, he's got it right. $0.0050 = 0.50¢.
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huh? | |
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| | | | bigjimc
join:2003-04-21
Middleboro, MA | Re: I can understand Just having fun....I forgot to say the I am a Verizon Rep.
NOT!!!...LOL... | |
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DCDave
join:2000-10-11
Aurora, CO
| and TMobile's rate? After trying, with much pain, to listen to the audio I decided to look at TMobile's (my carrier) site:
Internet (GPRS) rate*:
$0.01 per KB in Canada
$0.015 cents per KB in all other countries
The rate in Canada is obvious, but how about other countries? I am sure they mean $0.015 per KB. (The bold was my emphasis.) | |
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See 8 replies to this post |
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AnonDOG
@kaballero.com
| Class Action Suit? Think about this...
Suppose they were all quoting him the correct rate?
That would mean that Verizon owes a whole lot of people a whole lot of money in refunds due to over charging.
My inclination is to believe that they quoted him the correct rate and there is an error in the billing software.
LOL | |
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Mchart
Super Joe
join:2004-01-21
Gurnee, IL
·AT&T Yahoo
·RoadRunner Cable
1 edit | Re: Class Action Suit? said by AnonDOG :
Think about this...
Suppose they were all quoting him the correct rate?
That would mean that Verizon owes a whole lot of people a whole lot of money in refunds due to over charging.
My inclination is to believe that they quoted him the correct rate and there is an error in the billing software.
LOL
He should just call up verizon and ask them if they have seen office space or not. Seriously, maybe if he uses some form of entertainment to get these morons to realize the importance of what unit a value is, they will begin to understand. | |
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| phillesh
join:2005-02-22
Washington, DC
| They hired a dumb programmer, obviously about as smart as the people working the phones. He put in a line of code like this:
$amount = $kb_usage * .002;
when he should have wrote:
$amount = $kb_usage * 0.00002;
$0.002 is what they're using, but they're telling people they charge $0.00002.
I still think this is a dishonest ploy -- they are preying on the ignorance thay even they themselves possess to make a little extra money. If they were honest, and weren't intentionally trying to obfuscate their rates, they would charge 2 cents per Megabyte. Nobody could confuse that.
Although, then the people manning the phones would type "2 times 35.893MB" and see "71.786" as the answer, and would still insist that this number represents DOLLARS. | |
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bmano
@verizon.net
| comes down to getting the policy in writing.. if they state the rates are a certain price/kb then that is what they must charge.. if it's their mistake, THEY EAT THE COST, not you. don't rely on verizon's minions as they do not always state rates correctly.. and their billing systems are a bit screwy around the holidays for some reason...
Otherwise you can chalk it up to a bad experience, and use someone's wifi in canada instead.. but don't get caught, they actually prosecute these 'crimes' up north.. and in a few high taxed suburbs in the usa which shall remain nameless! | |
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shaner
Premium
join:2000-10-04
Calgary, AB
| well, to be fair..... First off, if it sounds too good to be true, the best 2 out 3 calls rule automatically applies. You don't confirm with the same rep who gave you possible incorrect info. You hang up, and call back 2 more times with the same question. Then you will have your answer.
No, customers shouldn't have to go through all that work, but triple checking stuff like this save grief and annoyance (and possibly dollars) later on.
As well, this Andrea chick saying that its so, does not automatically make it so. She doesn't set pricing. She doesn't set policy. Frankly, if I were her, I'd whip out my cc and pay the difference in price on my own. Lesson learned, and mistake never made again.
--
Click this and read. -> »www.actsofgord.com/
»Canadian Wireless FAQ
I'm laying pipe,
all night long,
laying pipe,
to satisfy that woman.
- David Wilcox | |
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See 7 replies to this post |
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b10010011
Whats a Posting tag?
join:2004-09-07
Bellingham, WA
·Comcast Formerly ..
| Confused by their own marketing gimik! The real problem here is they should not be quoting anything that cost less than a dollar in dollars. They should be quoting it in cents.
$.002 = .2 Cents
But $.002 looks cheaper on paper.
It's the same reason things are priced at $19.95 instead of $20.00. It's only 5 cents difference but at first glance it looks like you are saving a lot more. | |
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jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC
| Re: Confused by their own marketing gimik! After listening to about 20 minutes of the call, I see that they are quoting the price in cents:
"the price is .002 cents per Kilobyte."
The problem is that the computer is charging $0.002 per kilobyte, which is 2/10ths of a cent. The computer should be charging $0.00002 per kilobyte, which is equal to .002 cents. it is a simple problem of moving the decimal point two places to the left.
.002 = $0.002 This is .002 DOLLARS
.00002 = $0.00002 this is .002 cents
That makes a major difference when you start multiplying. The customer tried to get the manager to write it down, and she would not. I made marginal grades in math, but I still understand the difference in moving a decimal point.
Sheesh. Call a math professor at the local community college and get them on the phone with Verizon to explain the terminology.
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Best of luck
"Do, or Do not, there is no try!" Yoda
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| | Skippy25
join:2000-09-13
Hazelwood, MO | Re: Confused by their own marketing gimik! I think I see why you made marginal grades in math. You may want to try again. | |
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Jason Levine
Premium
join:2001-07-13
USA
| Re: Confused by their own marketing gimik! No, jtudor got it correct. If Verizon quoted him 0.002 cents per KB, then using 35,893 KB should only cost him around 72 cents.
0.002 cents/KB * 35,893 KB = 71.786 cents
Now, if the employees were quoting him wrong and the price was really 0.002 DOLLARS per KB, then you would have:
0.002 dollars/KB * 35,893 KB = 71.786 dollars
In this case, the $71.79 charge on his bill would be correct, but Verizon would still be guilty of misquoting him and should (as a matter of good customer service) refund him the difference ($71.07).
For what it's worth, I had great grades in math. It was even one of my minors in college. It doesn't take advanced math skills to figure this out though. (Unless you work for Verizon, apparently. ) | |
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| manhole
join:2000-09-12
Modesto, CA
clubs: | This reminds me of when I go to a fast-food restaurant and their ATM terminal at the register has a sign on it stating ".99¢ Terminal Fee Applies". Am I the only one who finds that funny? | |
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| | bigjimc
join:2003-04-21
Middleboro, MA | Re: Confused by their own marketing gimik! You are right...and that is worth a fight too....if anyone would actually use an ATM that charges a fee like that.
But I saw it on one this morning and laughed. | |
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