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Comments on news posted 2007-01-09 09:46:45: Sprint is preparing to cut 5,000 jobs after losing some 300,000 mobile phone customers as the company navigates a bit of a rough patch. ..
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| News flash Just got to love the media.. what they don't say is after loosing 300k, Sprint still had over over twice as many added. I've had Sprint PCS for 8 years. Here's a news flash for all you Sprint haters.. THEY ALL SUCK because they don't kiss our rear ends or make us feel all warm and fuzzy when we pay our bills or visit a store. They don't say "oh mr cell phone user, we are SO SORRY for your troubles.. here, let me give you one month free service. We will wipe out the extra 200 text messages your son sent on you phone, we will forgive those roaming charges and we will wipe out those extra 300 minutes you used over your plan limit.. is there any thing else I can do for you? Ok.. thanks for calling, bye".. My experience, no wireless provider is perfect. It's obvious no one here has every had issues with a VoIP provider.  | |
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Dest
Bolo
Premium
join:2000-03-21
Naperville, IL
clubs:
| my experience my personal expereince, their customer service while not the best, is not the worse i've seen.
but their price is unbeatable especailly for those that need dataaccess.
I'm on a plan $40 for 1000mins N&W at 7pm, free M2M
power vision for $5 + unlimited SMS
verizon would be charging 30+ for the dataaccess and cingular/tmobile about $20 at much slower speed.
some of my friends have cingular and seem to suffer from drop call and bad signal way more often than I do. | |
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Worker Bee
@comcast.net
| I work for Sprint Just to make it clear the Iden side still runs through the same Switch location it always did and the Iden parts are the same parts they have been for the last x amount of years. People saying since Sprint took over their Iden service sucks must think that Sprint went out and somehow changed everything. There actually has been a lot of upgrading going on a constant basis that people aren't aware of. Yes your service goes down sometimes but it happens and will always happen with any carrier. I do agree Sprints customer service really needs an overhaul. Even being an employee I get the raw end of the stick when I call them. Usually the call ends like this " Fine let me speak to your manager" "Can I ask why?" "Yes so I can tell him your not being helpful and if they can't help me I'll talk to their manager and if they can't help me I'll talk to their manager..." Seems to be the only way I can get something accomplished on my account. We are worried about our jobs as this wasn't even announced till yesterday. I didn't even find out till watching the news this morning. Just please get your facts straight before all the "Since Sprint took over now I have no bars on my phone" posts. Knowing the technologies I would say that Sprint and Verizon both are on what is the most current of technologies. I would have to say the Nextel side is becoming somewhat antiquated but like I said that is being remedied. One more thing, if your service has degraded in some way say at your house where once you had 4 bars and now you have 1 it might be something like an antenna being out of alignment, something that can be fixed. Call and start a trouble ticket. The tickets do come down to us techs and we do go out and do our best to fix the problem. If we don't know about it we can't go and fix it. The other side of the coin is have your phone checked periodically as they do go bad. You might blame the service and it could be something as simple as a bad antenna on your phone.
Peace | |
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joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| 2 Problems They have TWO problems:
1) Nextel. The quality of service is horrible because it is OVERLOADED. Their "fix" was to compress the voice more than double so it sounds like you are talking to a robot (if you complain most service centers are cool and will disable this from your phone. For some reason the blackberries don't do this, sort of like "I paid $500 for the best phone and it STILL sounds like crap" isnt acceptable, of course this doesnt help and keeps the network overloaded).
2) Customer service. Sprint's is by far the worst, they've given me credits, discounts, new phones (which I just sell on ebay) but the $6/month insurance AND REPAIR I pay for has never been used! My phone still randonly turns off, I just gave up. If it was T-Mobile they would just have mailed me a new phone already. Another time they insisted that I called my bank and disputed the charges from my bill, which was untrue. My service was disconnected a few times because of that ($150 was put back on my bill and then a few times a "temporary credit" issued but never a real one untill I got mad and started screaming at the reps for a few days finally they gave me a permanent "courtosy credit" .... to get ANYTHING done with sprint you can never do it the right way its always a "favor" of some sort they are doing for you, never anyone fixing stuff.
On top of that, when I get voicemail it only alerts me of the first message, so for example if today I get a voicemail it will say "1 New voicemail" if tomorrow someone else leaves me a message it will say "1 new voicemail" still... so you need to check your VM constatly if you are the type of person that keeps messages in your mailbox. This is because Sprint uses their own proprietry VM system since they started in 1997 -- IT HAS NEVER BEEN UPGRADED, T-Mobile in the same time has been through 4 systems, a bit too much but better than what Sprint has done.
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Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir | |
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BillRoland
Premium
join:2001-01-21
Ocala, FL
clubs:
 ·Cox HSI
| Re: 2 Problems said by joako  :They have TWO problems: 1) Nextel. The quality of service is horrible because it is OVERLOADED. Their "fix" was to compress the voice more than double so it sounds like you are talking to a robot (if you complain most service centers are cool and will disable this from your phone. For some reason the blackberries don't do this, sort of like "I paid $500 for the best phone and it STILL sounds like crap" isnt acceptable, of course this doesnt help and keeps the network overloaded). The initial problems with the 6:1 interconnect vocoder have gotten better, and only a tiny amount of calls are run on 6:1 these days. You can take your phone to a cool service center and have 6:1 disabled, but if you're using a Phoenix platform iDEN device (i580, i880, i670) it doesn't matter, the network can overridge the CP in your phone and force it to 6:1 if the network is overloaded, so its really a pointless exercise now. It will use 3:1 anyway unless its full, at which point it will put you on a 6:1 channel. As to why the BlackBerry's don't have that problem, simple. They use Condor radios (the i90c era) that can't do 6:1. In theory, if you're in an overloaded market, you should have more trouble with a BlackBerry than a Falcon or newer phone, since they can't access the 6:1 capacity.
The rumor on the street is that all "red" markets will be "green" by summer as they are pumping out tons of iDEN equipment installs.
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"Don't steal. The government hates competition." | |
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joako
Premium
join:2000-09-07
/dev/null | Miami's been overloaded since 2005.... 2 years later now they are starting to "roll out" stuff????
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Am Heimcomputer sitz' ich hier, und programmier' die Zukunft mir | |
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kennydillon
Premium
join:2002-06-09
Goddard, KS
| Funny I find it funny that they are talking layoffs when all of these jobs were recently posted on there website:
»https://sjobs.brassring.com/1033/ASP/TG/···07193044
I know all of these jobs are not exaclty directed to the wireless service. But they talk about layoffs when they are posting new jobs all of the time.
I live in Kansas City (Sprint Home Base) and at least this time they waited untill after the Holidays to talk layoffs. Usally it is right at Christmas time.
Kenny Dillon | |
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jfmezei
Premium
join:2007-01-03
Beaconsfield, QC
 ·ELECTRONICBOX
| Article is misleading The AP article pointed to by "navigates a bit of rough patch" is very misleading. How many "net additions" and "net loss" in subscribers can you have at the same time ?
And even if the distinction between net and gross had been made, there is still a very important number missing: how many nextel customers were converted to sprint customers ?
iden's claim to fame was push to talk. But this is no longer unique and has been emulated in CDMA as well as GSM. And iden is too small to survive in the long term. Even CDMA's long term survival isn't assured. Nokia has already announced it would cease production o the proprietary CDMA handsets.
When Sprint bought nextel, there a few givens:
Sprint would, in short term, "rationalise" services, eventually convert Nextel customers to CDMA and eventually shutdown iden. (lack of new features on iden handsets will
prevent its growth). (CDMA is small on a global basis)
For Sprint, bringing in an influx of nextel customer to its CDMA infrastructure means a larger market for CDMA handsets and thus making it easier for Sprint to commission CDMA handsets from manufacturers. | |
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VegasMan
Are We There Yet?
join:2002-11-17
Schaumburg, IL
·AT&T Midwest
| Re: Article is misleading said by jfmezei :iden's claim to fame was push to talk. But this is no longer unique and has been emulated in CDMA as well as GSM. And iden is too small to survive in the long term. Even CDMA's long term survival isn't assured. Nokia has already announced it would cease production o the proprietary CDMA handsets. Have you ever tried using push to talk on a system other than iDEN? The call setup takes forever. On the iDEN system it is instant. Nextel went wrong when they tried promoting there service for regular Joes. It was a business phone and should have stayed that way.
I own a few Nextel phones and my service is good now. For about a year I had problems with reception in my apartment with dropped calls. I was told that they were going to expand the coverage in my area this last fall so I waited for that to happen. After I was notified that they did the upgrade my service was no better, I contacted Nextel and requested to talk to an in house technician they took my number and called me back a few hours later. I talked to the guy for about an hour discussing what I was seeing and he agreed that something was wrong. Three days later my service was perfect in my apartment.  It helps when you know how the system works and how to give the info that the techs need and not just telling them "Hey I lost a call."
I should say that I am not biased towards Nextel since I work on there systems for Motorola for the last 6 years. I agree that they have problems but like I said before the system should have stayed strictly business customer and not regular Joes.
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In need of a Vegas vacation. | |
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kamm
join:2001-02-14
Brooklyn, NY
 ·T-Mobile US
| Sprint is the most idiotic... ... cell company ever: when my 5+ years long Nextel-customer friend tried to activate a new Sprint PPC-6700 with Sprint, they said he cannot bring his number "over" and anyway he has to renew his contract for 2 years - within the same company!
Next day he walked into a Cingular store, bought the latest Treo and his number was ported within 10 minutes.
Congratulation, Sprint - you just lost another one!
Your execs and policies are so retarded you are sending your long-time customers to your competitors. There's no better word: retards.
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Trinijoy
Premium
join:2005-09-12
Brick, NJ
| Yay! Those poor workers, have wives, children... Mortages. Now what? 5,000 JOBS? Well at least customers get there way and hurt Sprint where it hurts the most, the employees. At least with your new cell phone provider you could always have a smile on your face that someone lost there job. | |
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kamm
join:2001-02-14
Brooklyn, NY
·T-Mobile US
| Re: Yay! said by Trinijoy :Those poor workers, have wives, children... Mortages. Now what? 5,000 JOBS? Well at least customers get there way and hurt Sprint where it hurts the most, the employees. At least with your new cell phone provider you could always have a smile on your face that someone lost there job. Are you high? 
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| | fltierii
join:2005-11-11
Fort Lauderdale, FL | Re: Angry are we? Alot of it is because the outsourced their customer service and tech support to the a place called The Answer Group or TAG support company in North Lauderdale, Florida | |
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Sprint SUCKS
@comcast.net
| SPRiNT SUCKs !!! Ha!
I used to be in Sprint sales and made $101,000 with commission one year. There were these lazy asses in the group above me. So when they had a layoff, guess who they let go? Yep, me! It is all politics and a culture of crappy management. It is what it is. Is the service crappy? yes it is. Well you can say they are working hard upgrading doing this and that. I had Sprint service for two years. It got WORSE from sitting in the same chair. They called me it was so bad and gave me credits. STUPID, just fix the problem. BUT the bottom line is the service SUCKS. | |
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cloud9ine
@rr.com
| Sprint / Nextel networksJust some info...
Sprint Nextel employees themselves accept that the Nextel network got to a really bad level at one time. But now, the network is back up to its best ever service metrics according to internal evaluations. [»seekingalpha.com/article/28325]
And according to another independent third party entity, the Sprint network got the 'least dropped calls' award recently.
[»www.informationweek.com/blog/mai···ws.html]
Sprint's also bringing in a new VP to revamp customer service. With Wimax coming in, it's going to be a company to look at. | |
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SprintPCS EVDO Rev A data card service is WONDERFUL! :D
