Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| #
I got a private message from a Sprint employee and so far he/she says the company is in stable grounds but I guess the iPCS issue was resolved or a agreement was made that I was unaware and yet that I was so concerned about.
Anyway back to topic Sprint is leading in regards to new technology deployment and we saw that with EV-DO Rev.A and now WiMAX is on it's way soon enough. We will soon begin to see more WiMAX enabled laptops and devices in the future and so far mobile broadband will continue to improve with such things as UMB or competitors like HSDPA that the last mile is now completely wireless without the need to lay down copper or fiber and still reach broadband like speeds compared to today's markets such as cable and DSL.
On top of that this increases competition because wireless coverage is almost everywhere and they will be working in area's where you could only get AT&T, Qwest, Verizon as a broadband provider. On top of that customers who travel, are moving and such will not have to go through the hassle of disconnecting there service and porting it over to a new area like cable or DSL and all you do is take your WiMAX card and check that you have coverage and your good to go.
Wireless has it's huge advantages and as long as the technology improves the cost for reaching customers will drop dramatically and rural customers will finally be able to taste broadband.
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The only limits we have are the one's we set ourselves. |
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yahtzee
Premium
join:2000-12-03
Richmond, VA | Why wouldnt it be full speed ahead?
5,000 is not that many folks, especially after such a large merger. WiMax is a business/consumer changing product...
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If ever offered a breath mint - take it. |
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chakotay2
join:2002-02-26
South Jordan, UT | Future of Sprint...
Does anyone know if this will be a replacement for their current Broadband Direct MMDS service? My (limited) understanding is the freq's are the same / similar. |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | India
They probably hired on 20k Indians in place of those who got the pinky. For one American worker's salary, they could pay 100 or more of their counterparts overseas.
We didn't hear about it because they didn't issue a press release for that. |
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Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| You got any proof of that because if I remember correctly there call center is in Kansas and I never spoke to someone who had a strong accent or at least not that I noticed.
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The only limits we have are the one's we set ourselves. |
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gh4456
Premium,VIP
join:2004-04-07
Beverly Hills, CA
1 edit | I did get someone in the Phillipines (I asked and they said Manilla Call Center) last week, so I do know they are doing some outsourcing overseas. |
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keyboard5684
join:2001-08-01
Youngsville, PA
 ·Teliax VOIP
 ·WestPAnet Inc.
 ·WestPAnet Inc. CA..
| reply to Michieru2
I have spoken to quite a few with Indian accents, really strong ones. This is only when I called in for residential. When calling in for our business account I always get someone in the US.
So no proof I guess, there are many that have strong Indian accents that live in the US (but to be fair I doubt many are working in the call centers).
I do believe this started way before the merger. I remember 1 year ago having trouble with talking to them. |
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Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| reply to gh4456
Well I would take your word for it, but so far I been lucky.
I do know that Directv is outsourcing for sure as I called yesterday to get a receiver repaired and a lady with a strong accent picked up the phone and was simply doing the procedure done by most tech's.
Of course maybe she is just new to the U.S and recently got a job, but this is not the first time I called Directv and got someone with a strong accent.
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The only limits we have are the one's we set ourselves. |
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KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
 ·Verizon FIOS
 ·Speakeasy
| reply to Michieru2
Re: #
Agreed overall. Wireless HAS to advance to get over this last-mile hump. Of course, if frequencies are hobbled by exorbitant licensing fees then we'll still not see as much competition as we could but at least we're moving beyond the local TEL/Cable company.
I wish Sprint the best of luck with this move, and I also hope other companies (ClearWire and such) also have a good plan and progress to smack these monopolist wired-last-mile folks down a bit.
Of course, especially in the case of VZ, wireline will never completely go away unless wireless can actually match it. But for many, many folks, having a 10mbps wireless pipe would be a completely valid alternative to the expensive landline folks.
KM
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Don't Lie - Be Kind - Realize your Potential |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | reply to Michieru2
Re: India
When I called in about my data card 4 months ago, I got someone with an "urban" accent. Definitely someone from N. America. |
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rahvin112
join:2002-05-24
Sandy, UT
| reply to keyboard5684
I've also gotten someone English trained, but clearly from India. The outsourcing trend has recently been shifted to cover the non 9-5 hours. In general Americans answer the calls during the day and the support is handed off to the foreign call centers in the evening. This is what I believe DirectTV is doing. Seriously though, there should be a law making any company, that outsources foreign, 120% liable for any privacy violation where US law doesn't reach. I hate the idea of someone in a foreign country having access to all my personal information with no way to seek recompense because they aren't in the US if something goes wrong. |
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Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| reply to keyboard5684
Alright called Sprint in regards to my Power vision package and I also added the question in regards to outsourcing.
Tech said yes that they did outsource some departments and to a extent but there are still many departments here in America.
On top of that if you always say "data" or "broadband" someone with a american accent always picks up.
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The only limits we have are the one's we set ourselves. |
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Sr Tech
Premium
join:2003-01-19
New Fairfield, CT
·Charter Pipeline
1 edit | reply to ninjatutle
A lot of people had all ready left right after the merger, those were the top execs from the Nextel side. I was reading another paper how Forsee was blaming the high cost of running nextel was causing some of the problems, I personally think that is because he or his people know how to properly run the existing Nextel system. This is very apparent due to the Quality has significantly gone down due to most part of the people who really cared about the system are now gone and the employees left have to loyalty to Sprint. Since Tim Donahue sold our soles to the devil everyone had seen the writing on the wall. At the time of the merger they were talking around 4500 people now it is up to 5000 that is just about the number of Nextel's employee force for the NY market. (had to correct myself) |
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yahtzee
Premium
join:2000-12-03
Richmond, VA | Nextel had 18,000 employees...are you saying that 13,000 have left? Don't think so.
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If ever offered a breath mint - take it. |
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krayzie bone
join:2006-09-03
Marietta, GA | reply to ninjatutle
what are you trying to say? |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | What are you trying to say? |
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Sr Tech
Premium
join:2003-01-19
New Fairfield, CT | reply to yahtzee
Sorry ment for the NY market. |
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yahtzee
Premium
join:2000-12-03
Richmond, VA | reply to Sr Tech
I am under the firm belief that the executives from the Nextel side (AVP and up) are what is keeping it afloat now. Hard to believe, I'm sure, but they have a great reputation.
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If ever offered a breath mint - take it. |
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Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| From my understanding and from someone I knew whose dad worked at Nextel said all the higher ups where jumping ship and that his dad was pissed for some reason yet he did not go into details.
Nextel had great tech support, call them any time of the day by simply calling in as a data problem and they where there, no outsourcing and they also offered for 99 dollars unlimited calling which Sprint would never provide.
Personally there billing system was also better and there are rumors that once the whole merger is complete and by that I mean the financial systems are in one, and all the internals that the billing system will be switched from Sprint's to Nextel.
Personally I agree with that decision because the manager allowed for so much more customization, information and was more easy to navigate compared to this blob, half cut thing Sprint calls "Account Management".
But there are many things we as customers don't know and I think it's best to not speculate too much on what they do next.
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The only limits we have are the one's we set ourselves. |
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yahtzee
Premium
join:2000-12-03
Richmond, VA | Sprint was so consumer focused it wasn't funny. They are merging the billing system into one by end of year and it's the former Nextel one.
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If ever offered a breath mint - take it. |
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