Search:  

 
 
   All ForumsHot TopicsGallery






how-to block ads


 
Forums » County Fines Comcast For Not Picking Up The Phone
Search Topic:
view: topics flat text 
Post a:

Comments on news posted 2007-02-06 08:36:13: Montgomery County resident JTRockville writes in: "Comcast was fined $12,281.84 for not answering the phone quickly enough from September through November. This is the 2nd fine issued for non-compliance with customer service standards during 2006. ..

page: 1 · 2 · 3 · 4
AuthorAll Replies


inteller
Sociopaths always win.

join:2003-12-08
Tulsa, OK

that is awesome

This is why I like cable franchise agreements. another reason telcos shouldnt get state franchise agreements. DO yo uthink the state would ever do something like this? No way.
--
"WHEN THE LAUGH TRACK STARTS THEN THE FUN STARTS!"


LeftOfSanity

join:2005-11-06
Felton, DE
Wow.

Ol' JT. I guess everyone needs a hobby.

mglunt

join:2001-09-10
Fredericksburg, VA
·Verizon FIOS


1 edit
Wow! 12K!

That will show that multi-billion dollar company!

Too bad it would cost them more to hire additional help than it would to just continue to pay the fines.

Thank God FIOS came in right after our area made the switch from Adelphia to Comcrap.


Titus Pullo
I came, I saw, I slept

join:2004-06-26
·Embarq

[OT] No surprise

Click for full size
WOW!
on them not picking up the phone or the measly fine. I've family very close to Rockville, and while talking about their bill going up again the subject of how long it takes to get something done over the phone came up -- once you do get someone -- and it sounded like a nightmare

In Comcast's defense, however, they may have jumped on this spectacular deal at the local Sta_les for Vista-equipped notebooks.

Is that Aero?
--
.sig currently unavailable. Try again later.


tscallions

join:2003-03-05
Memphis, TN

No Answer In Memphis, TN.

They need to do this in the Memphis area. Bill was due on January 26th and was about $100 more than the regular bill. I've been trying to call customer service since then and every time I get the same "we are too busy to answer the phone at this time. please try again later" message!
--
America: F**K Yeah!


ib50MbSoon
Formerly TwoKDialup
Premium
join:2002-06-07
Coloma, MI

Inquiring minds want ot know...

If someone reported a pothole on a Montgomery County street, how long would it take for a county employee to answer the call? How long to actually get out and fix the pothole?
--
Meet Bill and Karolyn at www.theslowskys.com


powerhog
Stinkin' up the joint
Premium
join:2000-12-14
Owasso, OK
·AtlasOK

reply to mglunt
Re: Wow! 12K!

said by mglunt See Profile :

Too bad it would cost them more to hire additional help than it would to just continue to pay the fines.
Exactly! The fines should be 10x the "average" salary of a worker in that community. That'd get the company's attention.

CycloneGT

join:2001-11-15
Boyds, MD

reply to ib50MbSoon
Re: Inquiring minds want ot know...

I'm a resident of Montgomery County MD. I grew up here and pretty much worked here all my life.

Is it me, or do we seem to get more than our share of news here on bbr? Between FiOS and Comcast we always seem to be making the news.

Anyway, I've been Comcast free for over 4 years, but there were always pretty good whenever I called. My only problem with them was that it took several months after my neighborhood was built before service was offered. Hence a forest of Sat dishes here.


JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
·Sprint Mobile Broa..
·surpasshosting
·Verizon FIOS


1 edit
reply to powerhog
Re: Wow! 12K!

If the county came down with such a heavy hand, who'd want to provide service here?

In fairness, the county gives Comcast ample opportunity to "cure" the situation. The first fine was 1/10th that amount ($1,228 - talk about insignificant!). There is a formula to determine the amount of the fine, and it considers the length of time between the current violations and the previous violations. So if Comcast doesn't come into compliance this quarter, the next fine will be significantly higher.


JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
 When will the county address safety code violations?

Anyone know why Comcast gets a free pass for non-compliance on safety codes? It seems to me that Comcast's pattern of substantial non-compliance with safety codes is a more urgent matter than how long it takes to answer the phone.

axus

join:2001-06-18
Washington, DC
·Verizon Online DSL

Ironically PG County next door gets better service

Prince Georges county is the ghetto neighbor of rich Montgomery County, and yet Comcast provides better service and internet performance here. Some Maryland counties have great service, others are terrible. Somebody at Comcast should be fired, it's obviously some screwed up management over in Montgomery.


MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs:
·Comcast

reply to Titus Pullo
Re: [OT] No surprise

LOL that picture is quite funny I have Vista Ultimate on my computer its wonderful (No blue screens)
--
Team Discovery-Join the fight


RideRed
Vista needs a popup blocker for Vista
Premium
join:2005-06-18
USA
$12K + bad PR to be used by competitors

$12K isn't much but put thatnews in the hands of local telco and other competitors touting Comcast's service being so bad they're being fined and it can do more damage than even a $1M fine could.


Titus Pullo
I came, I saw, I slept

join:2004-06-26
·Embarq

reply to MysticGogeta
Re: [OT] No surprise

said by MysticGogeta See Profile :

LOL that picture is quite funny I have Vista Ultimate on my computer its wonderful (No blue screens)
I'm glad some people still have a sense of humor! I posted it over in the Mac forum, with a Humor tag, and it lasted no time before the Mod deleted it.
You see the word "dependable" behind the locked notebook and it IS funny; it's not to bash MS, it's just a funny picture. Some people ...
--
.sig currently unavailable. Try again later.


ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo

reply to inteller
Re: that is awesome

said by inteller See Profile :

This is why I like cable franchise agreements. another reason telcos shouldnt get state franchise agreements. DO yo uthink the state would ever do something like this? No way.
Which is another reason I am against statewide franchise agreements. But try and convince the fan boys here on BBR of that.
--
FWD#: 223611


kyramilan

join:2006-11-26
Pensacola, FL
reply to inteller
That's akin to fining Exxon-Mobil $12 million when they just posted $36 BILLION in profits!

JSRoman
Premium
join:2005-03-10
Callahan, FL
reply to JTRockville
Re: When will the county address safety code violations?

Substantial non-compliance with safety codes ? Any back up or links to this?
--
www.seabee.org


JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
·Sprint Mobile Broa..
·surpasshosting
·Verizon FIOS


1 edit
Yes, for the most recent inspection report, follow the link in the topic behind "$12,281.84". If you'd like links to past inspection reports let me know. A report is posted on the county's website for 2nd, 3rd, and 4th quarters every year going back to (I think) 2001. Some 1st quarter reports are posted, but sometimes they're skipped because the budget consumes all the council's time and effort.


nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
·Cox HSI
·Speakeasy

reply to ropeguru
Re: that is awesome

said by ropeguru See Profile :

said by inteller See Profile :

This is why I like cable franchise agreements. another reason telcos shouldnt get state franchise agreements. DO yo uthink the state would ever do something like this? No way.
Which is another reason I am against statewide franchise agreements. But try and convince the fan boys here on BBR of that.
Most of the fanbois have (or think they have) an interest in allowing those enterprises to run unaccountably (or, at least, unaccountably in a manner that benefits the fanbois).

-tom
--
"Experience should teach us to be most on our guard to protect liberty when the government's purposes are beneficial. The greatest dangers to liberty lurk in insidious encroachment by men of zeal, well meaning but without understanding." -Louis D Brandeis

RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest

reply to inteller
$12 grand? Comcast saves at least that much by not having proper CSR staffing. They come out ahead with fines that low.

If that's all they can do then the franchise agreement is worthless. Put another zero behind that fine and then we'll start praising it. This is the same crap the telephone companies tried to get away with back in the early 90's and paid dearly for it once the state utility regulators grew some balls. These local cable commissions were neutered in 1996.
--
Toolmaster of La Grange.
For "Pompous Windbag", see 419381
Forums » County Fines Comcast For Not Picking Up The Phonepage: 1 · 2 · 3 · 4


Monday, 30-Nov 08:05:57 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 10 years online! © 1999-2009 dslreports.com.
page compression OFF