 RideRedVista needs a popup blocker for VistaPremium
join:2005-06-18
USA | Not bad Considering the mess Comcast here was in, TWC increased their subscribers by 5X with complaints going up 3X. Clearly, on a 'per subscriber' basis complaints are down.
In my 'hood, TWC is doing a much better job for way cheaper than Comcast did.
--
There's only 10 types of people in this world. Those who understand binary, and those who don't. |
|
 LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | With large increase in customers, complaints #'s reasonable The deal increased their subscriber count from 350,000 to 1.9 million, which has had a very ugly impact on service quality in the city -- complaints tripling from a year earlier. Doesn't sound so bad to me. The number of customers increases by 5.5 times, but the number of complaints only tripled.
--
--
My BLOG
My Web Page |
|
 en102Canadian, eh?
join:2001-01-26
Valencia, CA | I'm glad I never went cable I thought about going Comcast at one point, however, their rates were higher on Cable than DirecTv, and HSI was more expensive than DSL (Digital phone not available).
Friends of mine had Comcast and didn't have issues until the switch, and their HD was cutting out quite a bit, and the cutover Internet was a mess with outages. |
|
 DHRacerTech Monkey
join:2000-10-10
Lake Arrowhead, CA | Partly Adelphia's fault I can say that Time Warner is a good company when it's their area to begin with, but to pick up the pieces after another company imploded and they bought it, is proving to be too much for them. Adelphia's plants out here in Socal sucked, the lines to residents were terrible, and the whole infrastructure was messed up.
I've had DSL since before there was Adelphia HSI, and since Adelphia offered it, I've seen this tragedy unfold with my friends.
TW is now having to fix an Adelphia problem that they (Adelphia) didn't want to invest in because they knew they were going down, and transition over by sinking huge resources TW doesn't yet have out here into repairs/upgrades, etc.
I'll bet they regret this now.
--
"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.) |
|
|
|
2 edits | TWC Sucks! I'm doing fine now but about a month ago I was down with HSI & TV. It took me 3 calls & being on hold for over an hour to be told "Yes, we would be happy to send a technician to your home in FOUR BUSINESS DAYS!". So I was down for a week with no service & this is in Anaheim.....So far I'm not very happy. =(
FYI: TWC needs to HIRE MANY more technicians & better people. |
|
 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | reply to DHRacer
Re: Partly Adelphia's fault "I can say that Time Warner is a good company when it's their area to begin with, but to pick up the pieces after another company imploded and they bought it, is proving to be too much for them. Adelphia's plants out here in Socal sucked, the lines to residents were terrible, and the whole infrastructure was messed up."
Fact or opinion?
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
|
|
RideRedVista needs a popup blocker for VistaPremium
join:2005-06-18
USA | Fact. Adelphia's problems in Los Angeles were notorious, similar to Comcast and Chicago land a few years ago.
--
There's only 10 types of people in this world. Those who understand binary, and those who don't. |
|
hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | Strange then that so many ex adelphian's appear to be complaining eh?
Hob |
|
 yockTFTCPremium
join:2000-11-21
Miamisburg, OH
kudos:3 | reply to Linklist
Re: With large increase in customers, complaints #'s reasonable said by Linklist:The deal increased their subscriber count from 350,000 to 1.9 million, which has had a very ugly impact on service quality in the city -- complaints tripling from a year earlier. Doesn't sound so bad to me. The number of customers increases by 5.5 times, but the number of complaints only tripled. The article seems to imply that they didn't sufficiently increase their customer service staffing, if at all. Perhaps the number itself is outpaced by the increase in subscribers (an over 6-fold increase in customers versus a 3-fold increase in complaints) but indications are that Time Warner really could have done better.
--
Wiki Wiki
Laughter is the closest distance between two people. --Victor Borge |
|
RideRedVista needs a popup blocker for VistaPremium
join:2005-06-18
USA
1 edit | reply to hobgoblin
Re: Partly Adelphia's fault No, I would suppose they were complaining to Adelphia long before complaining to TWC. TWC just inherited the problems and thus the complainers. |
|
DHRacerTech Monkey
join:2000-10-10
Lake Arrowhead, CA | reply to hobgoblin
I was never an "Adelphian" to begin with. I did happen to be the "hey, you're good with computers and stuff, come help me fix my cable internet problem" guy to many friends, and I dealt with Adelpia in their stead, and it was a head-banging experience to say the least.
Techs were less than helpful on the phone, total retards in the field, and completely incompetent in any other capacity. Its fun trying to explain how thei nternet works to the guy who's getting paid to install it who can't figure out why it it's not working when I can see the mistake but he refuses to.
Fact. Been there, seen it, got the T-shirt, Hobs.
--
"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.) |
|
DHRacerTech Monkey
join:2000-10-10
Lake Arrowhead, CA | reply to Techie714
Re: TWC Sucks! Keep this in mind: The only thing TWC did when they bought Adelphia/Comcast was change the logo and color of the shirts the employees wear and the names on the trucks.
It's still the same clueless idiots, just the company name is different.
And they haven't hired any new staff beyond the pre-existing Adelphia/Comcast employees they adopted. These new employees could at least train the adopted rejects on current concepts such as competency in the field they are employed in and customer service.
Ok, so I'm painting with a pretty broad brush. Maybe there might be some knowledgeable techs from Socal in these forums, but they weren't on the phones or in the field when I helped friends deal with Adelphia.
Most of my friends I got switched over to DSL when possible, not for the speed (which cable was better at sometimes), or the price (similar), but because it just worked better, and that's all they (my friends) really wanted.
--
"No one will believe you solved this problem in one day! We've been working on it for months. Now, go act busy for a few weeks and I'll let you know when it's time to tell them." (R&D Supervisor, Minnesota Mining & Manufacturing /3M Corp.) |
|
 mdttb
join:2002-02-12
Anaheim, CA | reply to Techie714
Formely from Adelphia and in the Anaheim Area. I've had no issues since the transition from Adelphia to Time Warner.
Only bitch I have is the info commercials late at might they were bearable on Adelphia but now that TWC has the reins it's a fricking joke for us late night crowd just about every channel has them now. |
|
 dadkinsCan you do Blu?Premium,MVM
join:2003-09-26
Hercules, CA
kudos:18
1 edit | reply to DHRacer
Swap out the names above and you will see what Comcast ALSO has to deal with every time they get some crap company's rejects.
Yes, even the Adelphia and TW clowns that were inherited.
Double edged sword here...
Oh, TW didn't buy anything from Comcast... it was a swap.
Comcast got a bunch of Adelphia *AND* TW trash in this deal too!
--
Think outside the Fox... Opera |
|
hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | reply to RideRed
Re: Partly Adelphia's fault I based my comment around the frequent posters in the Adelphia forum.
Hob |
|
eazymfe
join:2006-11-29
Manhattan Beach, CA | Adelphia ruled My average wait time for customer service with Adelphia was about 5 minutes, it is now a minum of 30 minute waits for TW. Adelphia always negotiated price deals over the phone every six months, TW sends you around to five different departments before they will negotiate with you. The TW customer service reps seems to hide behind different departments and shuffle you around. |
|
| reply to DHRacer
Re: Partly Adelphia's fault OK OK , I cannot listen to your invalid complains. Well yes they are valid BUT. DONT FORGET ADELPHIA BOUGHT YOU PEOPLE FROM cable vision, Verizon (GTE). All the at home crap. So these plants SUCKED ASS well before adelphia came into play. Yet when I formor employee (adelphia) took over you guys didnt say " They are good in their own areas but the previous owners messed it up. ". also side note adelphia service when they are in their own areas is great. LOOK AT WESTERN NY.
Anyways all cable companys are the same as noted above. And no matter what cable company buys the LA area. The same Flaming ass***** will still complain.! |
|
| reply to RideRed
Yes they were, I used to work for tech support 5 years at adelphia. And socal was @HOME. Not adelphia. We (Adelphia) bought that crap from Centry cable,GTE,Cable vision (I think that was carlsbad CA).
The plants were run by @HOME. After the @home crash we worked hard to get the Whinning @SS's connection. Santa Monica area ...... @home workers sucked ass but adelphia had to deal with them.
So this arguement happened 4 years ago when adelphia took over. Same bitching people but different companys.
Now though they can fully blame adelphia because the company is no more.
People get yojur facts str8. |
|
| reply to yock
Re: With large increase in customers, complaints #'s reasonable Maybe they're talking about a 3-fold increase in the complaints-to-subscribers ratio but the article doesn't make that clear. |
|
en102Canadian, eh?
join:2001-01-26
Valencia, CA | reply to DHRacer
Re: Partly Adelphia's fault I had a similar experience with Cogeco in Canada when they deployed... Installers and techs are 2 completely different people. They installed my cable internet, and stated it would take a few hours before I synced (back in 1998/1999). A few days later, I had to put a ticket in, and wait another week to have a tech come out and state that the building had the wrong kind of repeater (one way). |
|
