tmc8080
join:2004-04-24
Floral Park, NY | A real American Job?
You mean the people at broadband reports.com FINALLY are NOT OVERQUALIFIED for a job at Verizon?
Woo-Eee! |
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inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK | what kind of testing?
I hope its more than an A+ certification and taking some online courses. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
 ·Comcast
| reply to tmc8080
Re: A real American Job?
The alleged anonymous Verizon tech quoted in the story here logged in to BBR from Northern Ontario(dslfixer(anon)@tbaytel.net). Is he a real Verizon employee or has Verizon outsourced this service? Or is he a fraud?
»tbaytel.net/corporate/
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My BLOG
My Web Page |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
·Cox HSI
| reply to inteller
Re: what kind of testing?
said by inteller  :I hope its more than an A+ certification and taking some online courses. I wouldn't count on that.
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-Put this in your profile if you know someone who is fighting, has survived, or died from ninja attacks. |
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GemSnake
Premium
join:2000-10-19
3rd layer
clubs:  | reply to inteller
It's not. No skilled tech in their right mind would do this for $12-$15/hr. Unless they are desperate for a job.
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"In a fight between you and the world, bet on the world." - Franz Kafka |
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sd70mac666
join:2003-06-05
Saint Albans, VT
| Let's put it this way guys. I've got a 15 year old cousin that is mentally handicapped, and is deaf. if I tought him how to do everythign he probably could. He's not stupid by any stretch. one of my other cousins has a degree in computer programming. Sounds like he's way too overqualified and for premimum tech support? Does that mean "deviate from script and listen to the customer?"
I'd want more. When my cousin has to repair computers he charges a reasonable rate, unless you're related to him, which I am then I get my computer fixed for free. But he tells me to do it myself first so that's what I end up doing unless it's screwed up. And I know damn well he woudn't charge me for tech support. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | reply to TKJunkMail
Re: A real American Job?
It would be pretty interesting if tech support was based out of ThunderBay... that's waay out there in the boonies. I know, as I used to live in White River (~300 miles east of Thunder Bay). |
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Tomek
Premium
join:2002-01-30
Brooklyn, NY
 ·Packet8
| Tech Support got worse at VZ
When I had problems back like year or two ago, tech support was quick to address and solve problems. Now I did two installs for my friends and had to call support and found communicating very difficult. Bad margins and low speeds , solution? Clear IE cache, even when using FireFox. Interleave vs FastPath? What's that? It is just terrible, if I only knew direct number to higher level support..
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Semper Fi |
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NJxxxJon
something good. or your mom.
Premium
join:2005-10-22
00000
| No
Hell no. I have VER DSL and I figure out my OWN issues. Not one person speaks words you can understand and I am not a racist either....
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Another merger, another ex-girl, another car insurance payment, another another, another beer, another life, another tag for you! |
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nguyen27
join:2003-05-14
Quincy, MA
| I'm Little confused
** I have personally helped customers solve issues that would have cost them hundreds of dollars to repair and they only had to pay the 9.99 for a month **
How does an issue which can be troubleshoot will cost hundreds of dollars to REPAIR??? Isn't troubleshoot the issue different from repairing something?? I still think the "Premium Tech Support" is overrated. |
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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
4 edits | Look what the tech said to me
»Pass the buck
I stand by what I said on that other forum.
That if you call in for connection issues they will blame everything but thier network, and try to make you buy the premium service to get your connection back.
Removed the verizon guy ref because it isnt proven that those guys actually work for verizon, but it looks like they are defending them ...
I actually think its a good idea for people who have a lot of computer problems(I am not one of them)to use something like this, if they had a good (honest) service to use. Good luck to verizon if they can provide a quality service.
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The will of the people is the best law. -Ulysses S Grant |
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Kilroy
Premium,MVM
join:2002-11-21
Ann Arbor, MI
·WOW Internet and C..
| This quote got me
said by "Tech" :
They are also more like the cream of the crop when it comes to education level and Verizon has strict guidelines, testing, and training for their premium agents," he humbly insists.
The word Agents is what tossed me over the edge, are they related to Geek Squad? If so I'd have to advise people to stay far away. To me education level doesn't mean squat. Knowing the seven steps to laser printing doesn't mean you know what's wrong when the toner doesn't stick or there are lines on the output. Knowing how DHCP works doesn't mean you know what to do when a workstation has a 169.254.x.x address. I'll take someone who knows what they are doing over an "educated" person who knows the certification answers.
I don't see any service like this worth $10 a month for the average user. Where does the support stop? I can do a lot over the phone, but sometimes you actually have to be there.
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How hard does DRM have to bite before business abandon it? |
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brooklynman4
join:2004-09-07
Brooklyn, NY | May i control your pc remotley?? My i see whatu have in ure ure pc ?? |
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lesopp
join:2001-06-27
Land O Lakes, FL
| Worth it, not to me
They are probably counting on one tenth of one percent of those that signed up actually using it. Sort of like their "inside wiring maintenance" plan.
It will be interesting to see what happens when a crappy MS patch breaks things and 50,000 premium tech support customers all call in on the same day.
My guess is it will implode when its most needed by those that pay for it. |
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openbox9
join:2004-01-26
Alexandria, VA
 ·AT&T Southeast
| reply to nguyen27
Re: I'm Little confused
Cost can be justified in comparison to calling out something like Geek Squad to repair the viral pop-up that keeps showing up on your teenager's screen. Is Verizon's monthly service intended for the people that visit sites like BBR? No! Verizon's service is intended for Grandma that can barely find her power button, let alone even begin to troubleshoot the box. |
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openbox9
join:2004-01-26
Alexandria, VA
·AT&T Southeast
| reply to gaforces
Re: Look what the tech said to me
Well, if you are having a problem with your Verizon TA/router losing sync, then there is no question that Verizon should troubleshoot and repair the problem. On your side of the TA/router, then yes, Verizon might make the push for you to upgrade to the premium support service, which people shouldn't have a problem with considering it's the costumers' equipment  |
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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA | Agreed, I dont use Verizon atm but I am thinking about it for wireless.
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The will of the people is the best law. -Ulysses S Grant |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | reply to GemSnake
Re: what kind of testing?
I think Verizon should pay me and every other regular over in the Verizon forums $12-$15/hr. in back pay for the horrible level of support they've provided people. |
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Joe12345678
join:2003-07-22
Des Plaines, IL
1 edit | reply to inteller
said by inteller :I hope its more than an A+ certification and taking some online courses. I hope they know more about math then the other call center reps »www.verizonmath.com/ |
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exseven
Premium,VIP
join:2003-05-23
Beamsville, ON
| said by Joe12345678 :I hope they more about math then the other call center reps » www.verizonmath.com/ me fail english? thats unpossible! |
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